InsideSales Reviews & Product Details

I have spent nearly fifteen years working in the sales or customer service department and then used numerous sales programmes. What I love best about this particular program is it uses the assistance of other sales programmes much more than once. If I do not achieve the lead of mine for at first chance, you drop the lead as well as sale in some other sales programmes. Along with increasing the contacts of mine with al the leads of mine, I've increased the sales of mine in the programme XANT Playbooks. I have still used probably the best sales programme. Review collected by and hosted on G2.com.

The one element that I do not love is the note or perhaps lack of it. There's no general "note" section in which you are able to quickly look at or update earlier contacts of the lead, that will help Sales Agent to learn the most recent updates or perhaps past updates about the business. Review collected by and hosted on G2.com.

Very Efficient! I am able to get to more tasks and clients and not miss any follow ups. Absolutely loving the playbooks system. Review collected by and hosted on G2.com.

So far it has been super easy to use and no issues that they support team hasn't been able to walk us through. Review collected by and hosted on G2.com.

The ability to manage your workload straight through the interface is huge. It's provided structure and is a visual reminder - let alone that you can also create reminders and calendar events from Playbooks as well. The ability to use pre-recorded messages is a huge time saver and ensures that your message is delivered with the same high energy that you started the day with. It's a great addition in my organization's environment (heavy outbound calling)! The support from the Xant team has been amazing - any time I've had an issue and relayed it to the Xant team, I've always had prompt responses and the issue resolved within minutes. If it's something that needs to be taken back to a higher team, communication is always concise. Review collected by and hosted on G2.com.

Personally, I have no dislikes. In the end, most of what I need is already within Xant and it's a matter of implementing the change in myself to find the "Xant way" to do it - we're human, creatures of habit. We just have to break old habits and forge new ones. Review collected by and hosted on G2.com.

Playbooks organizes my day and the day of my team to allow us to work quickly without waiting to figure out our next task. It pulls up the account we need to call in Salesforce automatically so we don't have to go digging. After the call we are able to type the note in PB and it's uploaded to SF all without us needing to do anything extra. Review collected by and hosted on G2.com.

I am new to playbooks and still learning all that it does so it may do/not do some of these things, I just don't know how yet. I dislike that Playbooks forces me to use a contact that is already in the system. It does not allow me to add one in PB. I have to manually go into Salesforce, edit the note, and add the contact that way. Review collected by and hosted on G2.com.

XANT automation works hand-in-hand with CRM and allows us to fully automate our workflows--from CRM trigger all the way through play success. Review collected by and hosted on G2.com.

I would like a richer play library out of the gates. Review collected by and hosted on G2.com.

the process of updating leads is automatic Review collected by and hosted on G2.com.

Playbooks works great, nothing to dislike Review collected by and hosted on G2.com.

it's extremely easy to use, we easily and quickly integrate our prospects and customers to xant in a play, and xant tells us when to call, when to relaunch it. i love it. Review collected by and hosted on G2.com.

for the moment I like everything, nothing else to say Review collected by and hosted on G2.com.

I like that it helps me to keep track on all my call so that I;m touching them at least 5 times. Makes my follow up game amazingly faul proof. Review collected by and hosted on G2.com.

I dislike when it has it's hicups, but nothings perfect. Review collected by and hosted on G2.com.

XANT is easy to use and offers practical advice. It helps me to see my work clearly and what needs to be done next. There are a variety of calling options, and I can choose how to show my number. It lets me upload my emails, which is a bonus, too. The interface is both easy to navigate and user-friendly. If I need some help, it provides a lot of support and feedback. Review collected by and hosted on G2.com.

XANT is slow sometimes and often does not monitor dials correctly. Perhaps the wrong sum is numbered. It's always going to take longer than I want when hanging a call. This means that I am not able to call clients safely and precisely. Perhaps the wrong name is associated with the wrong figure. Review collected by and hosted on G2.com.

that it helps prevent leads from slipping through the cracks, reduces the time from 1 lead to another, allows easy but customizable email templates, and overall increases my total touches/day by 2 fold at least. It helps you focus on calling and not on organizing your activities, having a lead in PB v.s not in PB is night and day. When they are in PB there's 5x more touches, and their entire contact history is right there so you are instantly up to date. Also the support is great, was experiencing a glitch and a rep zoom called me within 5 mins to fix the issue. Review collected by and hosted on G2.com.

Sometimes there are glitches, and sometimes when you call someone, but haven't dispositioned the call and then you try to add someone to playbooks from SFDC, the app glitches and has to be restarted. I also dislike that it forces its way onto the screen when it opens. I also think you should be able to write a note on an overall play, not just a step in the play. e.g. Put a note on a play like "already left voicemail, skip step 3 on monday" Review collected by and hosted on G2.com.