--- title: InsideSales Reviews meta_title: 'InsideSales Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 618 reviews by the users' company size, role or industry to find out how InsideSales works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 618 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # InsideSales Reviews **Vendor:** InsideSales **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 618 ## About InsideSales Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t. ## InsideSales Reviews ### 1. An excellent work tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ludomilda Patricia V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2020 **What do you like best about InsideSales?** Help me organize the day and be more productive. **What do you dislike about InsideSales?** Sometimes tasks disappear. Nothing more. **What problems is InsideSales solving and how is that benefiting you?** I feel that I work more appropriately and without having to worry about possible disorganization of tasks ### 2. Great Solution for Management of Sales Leads **Rating:** 5.0/5.0 stars **Reviewed by:** Edgar C. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2020 **What do you like best about InsideSales?** Playbooks is being used by our business development department to keep track of cadence & makes it easier to develop some pipeline! Playbooks creates creates an awesome rubric for sales reps to know how to reach out to merchants to have a better chance of engaging in or creating an engaging and valuable conversation. Playbooks is a powerful tool and is easy to integrate into any type of business platform that you are currently using. It's definitely suited for high call and email volumes. Playbooks facilitates a lot of the work for you and your teams. It can plan out your prospecting list and help you follow up with leads that are moving forward in the sales process. It's more than an efficiency tool in my opinion. The ramp up period is fast and you begin to see some give-back for your investment sooner than later.I enjoy the ability to prioritize my accounts. **What do you dislike about InsideSales?** I would like to be able to navigate from one list by clicking the next task instead of it taking me to newly assigned. It would be awesome if I could send an email while I was on the phone with a customer. If the product has capabilities to send mass communication or emails like other companies such as Yesware. It glitches every now and then. I'd rather call sometimes instead of sending an email. Not every customer functions or responds the same way. **Recommendations to others considering InsideSales:** Do your research for your needs. **What problems is InsideSales solving and how is that benefiting you?** Itinerary of accounts that I have to contact Ability to access my calendar Communication and contact ability with my customers It's great if you need to navigate between newly assigned leads and already worked accounts because it can differentiate the two. ### 3. Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about InsideSales?** I can have templates and just add them to the emails I have to send. **What do you dislike about InsideSales?** I get a couple of ghost calls a day but I'm not sure if that's XANT's fault **Recommendations to others considering InsideSales:** Easy to use **What problems is InsideSales solving and how is that benefiting you?** That's the only way I can have my office number linked to my cellphone/TETRA ### 4. Great Organizational Tool!! **Rating:** 5.0/5.0 stars **Reviewed by:** Reagan O. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2020 **What do you like best about InsideSales?** Being able to organize my tasks and clients through plays, callbacks and being able to choose for it show up on my calendar. **What do you dislike about InsideSales?** Being behind in tasks after a vacation, maybe a way of pushing all tasks out a certain number of days to allow for days off. **Recommendations to others considering InsideSales:** Not at this time **What problems is InsideSales solving and how is that benefiting you?** Best benefit is the organization and not forgetting follow ups. ### 5. Great for working remotely! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about InsideSales?** It is easily integrated throughout salesforce and gmail. Makes accessibility quick and easy. **What do you dislike about InsideSales?** Biggest issue (may just be my bandwidth) is that my personal phone gets disconnected quite frequently. **Recommendations to others considering InsideSales:** You never know until you try. **What problems is InsideSales solving and how is that benefiting you?** Problems at first was learning how to send email templates. After figuring it out it is easy to send and track who opens them. ### 6. I like the experience it saves time, is accurate and convenient. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about InsideSales?** It's convenient, fast, I get to be more accurate with my follow ups. I like the steps, it arranges calls in a way that makes sense **What do you dislike about InsideSales?** scheduled calls sometimes show before. I want them to pop up exactly at the time I scheduled. **Recommendations to others considering InsideSales:** I do recomend Xant Playbooks... Saves time. **What problems is InsideSales solving and how is that benefiting you?** Better follow ups with clients and more accuracy. ### 7. Signicantly helps structure my day more efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about InsideSales?** Automated emails helps structure my day more efficiently **What do you dislike about InsideSales?** can't add corporate logo to email signature or hyperlink to linkedIN **Recommendations to others considering InsideSales:** Give it a try, it will make your team much more efficient **What problems is InsideSales solving and how is that benefiting you?** structure my day more efficiently and able to track activity more accurately. I knew playbooks was a great concept but once getting familiarized and learning its full potential has made me twice as efficient ### 8. Very useful tool - keeps workflow focused and provides detailed analytics to help sales outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Carson L. | Enterprise Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about InsideSales?** Really easy to throw people in to a play and get a solid workflow going. Great analytics. Customer account management team is very helpful and educational. Enjoy the ability to integrate with vidyard (although I have not yet utilized this functionality just yet!) **What do you dislike about InsideSales?** It is a bit more restrictive than other tools (ie Outreach) when it comes to email & adding contacts , but the analytics make up for it. **What problems is InsideSales solving and how is that benefiting you?** Productivity, ensuring we have accurate data, consistent workflow across the team and throughout our day. Not having to hop between screens to get to SFDC saves a lot of time and frustration ### 9. I use Playbooks to email and call my customers. Playbooks is great at helping me organize my day. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about InsideSales?** I like being able to efficiently reach out to my customers with custom templates. **What do you dislike about InsideSales?** No auto correct in emails. This causes a little more observation. **What problems is InsideSales solving and how is that benefiting you?** It simply allows me to be more productive and efficient. Templates are easy to add or edit. Direct call to any phone number from any phone number. I am reaching more customers. ### 10. A great tool that makes prospecting easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Ben P. | Assiociate Business Development Representative , Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2019 **What do you like best about InsideSales?** I like all of the various play options that tell me when and how to contact a prospect. I like that I can assign different plays to prospects depending on how promising they look or how aggressive I want my approach to be. Having the plays direct my actions makes my job a lot simpler and saves me time as well. **What do you dislike about InsideSales?** I don't like that I need to manually upload leads to playbooks. I find myself wasting a lot of time having to vet leads and prospects to make sure they're worth putting into playbooks and then have to decide which play they belong in. It would be nice if all of my leads automatically transferred to playbooks and I could weed them as I go. **What problems is InsideSales solving and how is that benefiting you?** I'm solving the problem of having to manually keep track of my leads and having to know when to contact them next. Playbooks takes all of the hassle out of lead management. ### 11. XANT Team Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan Q. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about InsideSales?** Not only is XANT proving to be an excellent tool for our team members, its been a pleasure to roll out this platform with the XANT resources at hand. The level of expertise is top notch, their response times are fast, and they've consistently presented solutions to every obstacle me and my team members have encountered thus far. My experience with XANT has been great, it gives me excellent insight into my teams activity, enables me to shadow them daily and provide feedback; feedback I would not have gatherd without this tool. So far, 10/10 **What do you dislike about InsideSales?** nothing to report! I had some log in challenges initially but they were resolved right away **Recommendations to others considering InsideSales:** go for it, the tool is great and the team is great **What problems is InsideSales solving and how is that benefiting you?** Mostly the challenges I am addressing are insight into team activity and metrics tracking ### 12. Driving efficiency and productivity in our sales outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver R. | Worldwide Sales Director - Trimble Real Estate Division, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2020 **What do you like best about InsideSales?** The Xant tool provides us with consistent processes for lead management, outreach and customer engagement. This increases our productuctivity and sales output. The tool is easy to use, easy to setup and administor and integrates well with salesforce to produce reliable reports. **What do you dislike about InsideSales?** The only challenge we faced was setup of certian salesforce fields that are required by playbooks. This was only a challenge as our SFDC is shared across a broad business so it just took a bit of extra time for us to configure this due to internal processes. **Recommendations to others considering InsideSales:** Be sure you understand your desired sales process and how marketing generated leads flow into salesforce. Also have buy in from your Salesforce admin team. Both of these items will help speed up and smooth the implementation process. That said the implementation is pretty straight forward and only took a few weeks with no more than 1 or 2 days on-site work required with the Xant team. Following Workshops the Xant implementation team translated our discussions into workflows in the system very well and also taught us how to manage these workflows (plays and Robots) going forward, **What problems is InsideSales solving and how is that benefiting you?** We had a problem with lead management in terms of tracking activity, understanding who we should contact when and how best to contact somebody. We are now have a more streamlined and consistant lead management and outreach program that allows us to evaluate our engagement efforts to drive improved performance within our Business Development team and ultimately better business outcomes. ### 13. Great Tool For Sales People! **Rating:** 4.5/5.0 stars **Reviewed by:** Paul K. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about InsideSales?** I have been using Playbooks for about a few months and have seen good results in my productivity! It's very easy to use and helps you stick with your touch plan. **What do you dislike about InsideSales?** The calendar integration could be better. Overall, it's really good platform. **What problems is InsideSales solving and how is that benefiting you?** I've noticed a huge engagement rates with my customers, which have led me to more schedule calls and sales. ### 14. A straight forward tool lacking analytics. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about InsideSales?** It is a fairly straight forward tool. It is easy to view tasks for the day. **What do you dislike about InsideSales?** There is poor call quality at times. I need to hang up and redial. **What problems is InsideSales solving and how is that benefiting you?** We keep consistent communication with prospects via playbooks but one off tasks would be nice which we do not have. ### 15. Xant - a great tool to boost your connects and productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about InsideSales?** The ability to add people to plays and to **What do you dislike about InsideSales?** Sometimes it freezes, but that is to be exp **What problems is InsideSales solving and how is that benefiting you?** Manually logging calls and duration, I have had more connects since I started using Xant, as it leaves me with more time to call rather than planning out my day ### 16. XANT Automates the Tedious **Rating:** 5.0/5.0 stars **Reviewed by:** Dmitry G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2020 **What do you like best about InsideSales?** XANT allows a lead-centric approach which simplifies cadence and streamlines the outreach process. The ability to view engagement timelines, frequency and outcomes from a consolidated platform is invaluable in streamlining our process. **What do you dislike about InsideSales?** We did experience a few latency issues early on in the adoption but the XANT team worked closely with us to address them. **Recommendations to others considering InsideSales:** Although the interface is simple, XANT has quite a few features that take time to get acclimated to. I really benefited from an additional week of familiarizing myself with the software which allowed me to utilize XANT to even greater extent that originally expected. **What problems is InsideSales solving and how is that benefiting you?** The biggest problem XANT addressed for me is the lack of clear visibility around touch patterns. Instead of focusing on when to call or email, XANT automated this process which allowed me to make effective outreach in a more efficient manner. ### 17. I am a huge XANT fan! I love the ease of use and the support you receive is outstanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about InsideSales?** I like how XANT is always improving and working on the latest/greatest in features. Plus they always listen to feedback and are quick to help if needed. **What do you dislike about InsideSales?** I wish there was a list calling feature - that could do like temporary enrollment. **What problems is InsideSales solving and how is that benefiting you?** I have solved so many organizational problems and I love how it takes out the guess work. ### 18. XANT works great! It syncs well with Salesforce and has helped me be more efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2020 **What do you like best about InsideSales?** I really like how when I disposition phone calls, it logs my activity in the lead history. That way, when I see the lead in the future, I know what I happened last time I reached out. **What do you dislike about InsideSales?** Sometimes it's glitchy and doesn't work (e.g. logs me out/doesn't make calls automatically) **Recommendations to others considering InsideSales:** The value from having XANT is that it helps keep leads organized and documents your activity automatically. That is a huge time saver for handling large volume of leads. **What problems is InsideSales solving and how is that benefiting you?** I been able to keep a good cadence going for my leads which helps me stay organized with how I work my leads. ### 19. SDR Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about InsideSales?** Playbooks help keep me organized and on task. **What do you dislike about InsideSales?** I still don't have access to the analytics like which email template gives me the most opens and what links get clicked on the most. **What problems is InsideSales solving and how is that benefiting you?** The question of who to call and should I call or email them today. ### 20. Playbooks Streamlines my Day to Day **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron K. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about InsideSales?** The ease of use and intuitive interface. **What do you dislike about InsideSales?** It took me a significant amount of time to transition into using the program. **Recommendations to others considering InsideSales:** Allow a small team within an organization learn how to use playbooks first, with best practices and training. Then allow those members to educate their team fellow members. This allows your team to learn this incrementally and have your test group find the most effective ways to use the program first. **What problems is InsideSales solving and how is that benefiting you?** Some people don't answer the phone to distant area codes, local presence has been very helpful with that. As well as neuralsend with emails has increased my response rate ### 21. Exactly what we needed for cadence management **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Head of Americas Marketing Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2020 **What do you like best about InsideSales?** The ability to customize your outreach patterns and content makes for easy A/B testing of cadence and messaging. Without XANT we never would have achieved the significant improvement rate we saw in such a short amount of time. **What do you dislike about InsideSales?** There are internal growing pains in becoming more operationally-minded. **Recommendations to others considering InsideSales:** You must be willing to think through how you would do things at scale--you're creating a process that allows a platform to do the right thing at the right time. **What problems is InsideSales solving and how is that benefiting you?** Metrics tracking, all data is now in Salesforce, our reps are operationally consistent, we can pilot small but significant changes and see immediate results. ### 22. Great new feature functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon C. | Emerging Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about InsideSales?** With our old software, we were never able to create plays for specific accounts. This is going to allow us to create more targeted campaigns and ultimately lead to more demand generation. The user interface is very interactive and there are tons more things that can be done with this tool. **What do you dislike about InsideSales?** The pop up screen for XANT can take up a sizable amount of the screen. Would definitely like to shrink it. **What problems is InsideSales solving and how is that benefiting you?** The real benefits come with what you are able to do with the software. Again, being able to create specific plays for specific accounts are huge. The email capabilities will also be a tremendous help. All of this will help me put more time back in my day and creates my workflow to be more efficient. ### 23. XANT Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2020 **What do you like best about InsideSales?** Enrolling in different tasks for specific scenarios. **What do you dislike about InsideSales?** Having to skip tasks and emails if you don't need them. **Recommendations to others considering InsideSales:** N/A **What problems is InsideSales solving and how is that benefiting you?** Having my phone connect with Xant Xant helps organize your tasks. ### 24. MORE PLAYBOOKS **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob T. | Collaboration Sales Specialist @Cisco Mexico, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about InsideSales?** Playbooks have important and relevant information to our customers; how easy is for us to use them is very valuable, we can reach customers easily and faster than other ways. Now integration with O365 is going to make tasks easier to execute, **What do you dislike about InsideSales?** I am a Collaboration Sales Specialist, and I don't have playbooks focused on this architecture, but I think this is an internal issue. Sometimes is confusing how to make a call and had some issues during some days **Recommendations to others considering InsideSales:** Use tool, how tasks can be automated and having tracking of customers is awesome. Also you can have better control of activities and prioritize on what you want to focus and what is important to complete. **What problems is InsideSales solving and how is that benefiting you?** Reach a lot of customers, sharing information that is relevant for all of them. I categorize them by vertical or technology of their interest. I choose what information send to each customer and what time is the best to send that information. With this we have better chances to get a good lead and make sure the customer is reading the information we are sending and we can know if this information is relevant to the business they are driving. Effective communication comes with all this features, we become a trusted advisor to our customers and with this closure rate of projects increases and we have better visibility of what is going with our customers and internal teams. ### 25. Massive increase to productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2020 **What do you like best about InsideSales?** Bulk actions, templates, CRM integration, plays and notifications of interactions. Easy contact and swift responses of the support team. **What do you dislike about InsideSales?** There is nothing that I have come across that I haven't been able to reach out to someone in support who has then been able to show me a better way of doing things which then solves the issues I've been having. With growing experience my calls to support have become less frequent **What problems is InsideSales solving and how is that benefiting you?** Transposing the quality of interactions that I would create with tens of contacts, to my interactions with hundreds of contacts at the same time ### 26. It's been smooth and seamless. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about InsideSales?** I like how quickly their support team is to respond to troubleshooting issues. **What do you dislike about InsideSales?** I don't know how to pull up a missed call. **Recommendations to others considering InsideSales:** N/a **What problems is InsideSales solving and how is that benefiting you?** I wouldn't say I'm solving problems with Xant. ### 27. Easy to work, clean and Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about InsideSales?** It helps me focus on important clients, and make calls more faster **What do you dislike about InsideSales?** som e plays could be bigger, for instance i ould like to continue using them, bt it reaches the end in 8 moves. **What problems is InsideSales solving and how is that benefiting you?** more calls, faster email ### 28. Dylan Hubble Xant review **Rating:** 5.0/5.0 stars **Reviewed by:** ANDY W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2020 **What do you like best about InsideSales?** Ability to structure prospecting in an organized way, with reminders and to ensure efficiency. **What do you dislike about InsideSales?** In many ways, xant has enhanced the sales prospecting process. Not much to dislike. **What problems is InsideSales solving and how is that benefiting you?** Xant allows me to organize the presales process in a way that I am not overly aggressive and ad hoc with prospecting. Setting timelines that are proven and tested ensures that prospects don't feel overwhelmed. I also like the various touchpoints that can be used in the process and the alerts when emails are opened. ### 29. Great overall user interface. Very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Mike P. | Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about InsideSales?** I love the setting that allows you to know when the recipient of an email is reading it/has read it **What do you dislike about InsideSales?** You're not able to manually enter an email address through playbooks. **What problems is InsideSales solving and how is that benefiting you?** Business made easier. As a salesman it helps me keep everything together ### 30. Very easy to use. Templates are super helpful to get through plays efficiently. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about InsideSales?** Email templates. additional contact suggestions **What do you dislike about InsideSales?** sometimes due to timezone it will not show upcoming tasks. **What problems is InsideSales solving and how is that benefiting you?** getting in contact with my leads more efficiently. ### 31. Great tool for the automation of prospecting via phone calls and e-mail **Rating:** 5.0/5.0 stars **Reviewed by:** Florian P. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2020 **What do you like best about InsideSales?** The tool helps to automate and structure outbound prospecting. The seamless SFDC integration helps to remove a lot of manual documentation that was previously required. **What do you dislike about InsideSales?** The telephony infrastructure in certain Asian markets is mediocre, sometimes resulting in poor call quality. **What problems is InsideSales solving and how is that benefiting you?** Our organization is using the tool to remove a lot of manual documentation. The tool helps to provide a structured and organized workflow for outbound prospecting. As a result of using this tool, our sales engagement levels have increased tremendously and customer response rates have skyrocketed. ### 32. Great Product for Outbound Prospecting **Rating:** 4.0/5.0 stars **Reviewed by:** Chris S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2020 **What do you like best about InsideSales?** I like the organization that Xant is able to provide me. **What do you dislike about InsideSales?** There is not anything too alarming other than call quality and click to dial not working for a short period of time. **Recommendations to others considering InsideSales:** Good tool for SDRs, great for orgnization. **What problems is InsideSales solving and how is that benefiting you?** I am solving the orginizational skills with Playbooks. I have realized having an active cadence leads to more meetings. ### 33. great product for work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2020 **What do you like best about InsideSales?** I don't have to dial phone numbers, just one click and sending confirmation e-mails **What do you dislike about InsideSales?** I don't like how often Xanta crashes and I can't work because of it **Recommendations to others considering InsideSales:** variety of functions, preview if the customer has read it, one press of the phone number and it is already connected **What problems is InsideSales solving and how is that benefiting you?** I have more time to make more phone calls to customers, thus more sales opportunities ### 34. Highly recommend! A powerful tool with a supportive team! **Rating:** 4.5/5.0 stars **Reviewed by:** Shay D. | Business Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2020 **What do you like best about InsideSales?** Being organised and having everything in one place. Making work extra productive. **What do you dislike about InsideSales?** Having to set time zones for leads manually for certain features to work. **What problems is InsideSales solving and how is that benefiting you?** Much more productive, better organisation/time management, reaching out to more opportunities, creating better rapport with clients and prospects. ### 35. It is nice to have visibilty into Xant users due to SFDC reporting. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2020 **What do you like best about InsideSales?** It is helpful for reps to come into there day and being able to hit start on there task and they dont have to think about who to call or email next. **What do you dislike about InsideSales?** no read receipt on emails (at least not for Gmail clients) It would be nice if calls could be made over VOIP instead of having a phone be a bridge it would be nice when creating plays that it easily shows what day you are on, example I am creating a play and I have a call (day one) and two days later I put an email (day three) it would be helpful to see day 1 and day 3 for each step of the play **Recommendations to others considering InsideSales:** Be sure to sit down with your reps and see how this is making there world better/or more difficult and work to resolve. If the reps can easily use Xant a lot of frustration builds. **What problems is InsideSales solving and how is that benefiting you?** I like the reporting that comes from using Playbooks it helps identify if reps need coaching in certain areas or if messaging is working or not. ### 36. Great product with great results **Rating:** 5.0/5.0 stars **Reviewed by:** CJ B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about InsideSales?** Playbooks is extremely easy to use and allows me to be more efficient day to day. From features as simple as prerecorded voicemail capabilities to mapping out calls based on analytics from ai with "neuralytics" playbooks has really enabled me to do my job better. **What do you dislike about InsideSales?** Only complaint is not being able to move my metrics i.e. talk time and dials **Recommendations to others considering InsideSales:** Playbooks is easy to use and its neuralytics is next level giving valuable insights into accounts the more you call or email them. **What problems is InsideSales solving and how is that benefiting you?** Some problems Playbooks has solved for me is having incorrect customer information such as phone numbers, being inefficient from dial to dial, and not being able to track emails sent to customers. ### 37. Great, optimized, intelligent platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Mason S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2019 **What do you like best about InsideSales?** I really enjoy that I don't have to schedule tasks every single day and try to memorize for myself which contacts require what kind of out reach on what day etc etc. I really like the disposition screen at the end of each call that helps me keep track of how each conversation progresses and how easily it is to add/remove people from a play. We integrate this software with Salesforce and it's been really seamless! It'll even log your additional notes and comments that you take IN PlayBooks in your notes section on Salesforce. **What do you dislike about InsideSales?** It's tough to schedule ad-hoc interactions e.g. actions I want to take with contacts that I don't want to put into a specific play. **Recommendations to others considering InsideSales:** The team that implemented playbooks for us was really excellent! The team met with us on multiple occasions and worked with us on our specified timeline and we were able to get this rolled out in just a little over a month. I'm the team admin for this software and so far it's been really easy to use - there were a couple weeks of implementation time but so far it's saved me and my team an enormous amount of time in effort in getting our daily tasks done. I would say make sure you have a couple people on your team that really understand the platform that way they can help others use it to and reduce the time you need to spend troubleshooting or asking easily answered questions. A great service to you and we can't wait to continue to grow with the software! **What problems is InsideSales solving and how is that benefiting you?** We used to spend tons of time daily scheduling new tasks which I don't have to do at all anymore. Huge time saver, keeps me organized and focused on what I need to do, and the automation features are really tops. ### 38. Seamless transition love the experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2020 **What do you like best about InsideSales?** The creating plays function is really interesting feature, I cant wait to use it in full force. I also am a huge fan of the auto leaving of the voicemail with prerecorded voicemails. **What do you dislike about InsideSales?** Sometime's the agent wouldn't send the call to my phone, but would continue to call the customer. After a few minutes i would then receive a voicemail of the call to the customer. Only happened a few times, but a minor inconvenience. **What problems is InsideSales solving and how is that benefiting you?** The Only problem is the issue with the agent not going through to my phone but still going through to the customer. The benefits that play's and call notes have within playbooks is extremely beneficial. ### 39. Helps business account for work progress **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about InsideSales?** User friendly, now that I understand it, always get support intermediately when you need it, real live person to help, and they always have the correct answers when I have reached out, friendly, intelligent and knowledgeable and do not make you feel foolish for asking **What do you dislike about InsideSales?** I like it all the entire system , its very user friendly **What problems is InsideSales solving and how is that benefiting you?** I am not having any issues with Xant ### 40. Bad integration **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2020 **What do you like best about InsideSales?** I like the idea of it- what it was supposed to be delivered is exactly what we needed **What do you dislike about InsideSales?** support reps constantly change, did not integrate well within our system. **Recommendations to others considering InsideSales:** beware your rep will change and every issue they were helping you on will need to be revisited and you'll waste your time explaining the issues over and over again. **What problems is InsideSales solving and how is that benefiting you?** Helped us get better data quality in our CRM ### 41. Increased touches guaranteed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2020 **What do you like best about InsideSales?** Great tool for contacting clients, ease of automated dialing, scheduling calls, and efficient time management **What do you dislike about InsideSales?** One thing I would like to change would be to get rid of the high sensitivity of clicking a link or a phone number for research purposes in the Salesforce lead since it directly sets off the call or email feature on XANT **What problems is InsideSales solving and how is that benefiting you?** Problems: Synching of country codes sometimes not accurate when making international calls- I sometimes have to look up every single country code since there are sometimes country and city codes for certain locations outside of the USA. Benefits: The amount of touches have greatly increased, the efficiency of scheduling and centralized touch pattern organization have been extremely helpful. ### 42. Very user-friendly & intuitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about InsideSales?** You can create your own plays as well as send ad hoc mails & phone calls **What do you dislike about InsideSales?** Editing contacts on playbooks is very slow. It takes around 15 Seconds. **Recommendations to others considering InsideSales:** Learning by doing. I Do not have any advices for other users as it is a very intuitive tool **What problems is InsideSales solving and how is that benefiting you?** Benefits: I have all the information of my prospect in a small place Problems: Editing contacts takes too long ### 43. BDR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about InsideSales?** It allows me to track the emails and it allows me to call into the Nordic region with a local number and it prevents the call from getting disconnected like with for example Skype. **What do you dislike about InsideSales?** I am not a big fan of the amount of plays. I think it should be optional. People work in different ways. The amount of plays does not reflect how each lead process works especially as certain prospects will need more time and certain are quicker. **What problems is InsideSales solving and how is that benefiting you?** Tracking emails and seeing what they have clicked on and whether or not they have received my emails. The connection problem is good. ### 44. Very resourceful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about InsideSales?** Neuro Score and the tracking of all emails **What do you dislike about InsideSales?** Some glitching; user errors at beginning **Recommendations to others considering InsideSales:** Take your time to follow the steps, it is definitely worth it **What problems is InsideSales solving and how is that benefiting you?** Keeping me organized. Prevent ROE disputes ### 45. Easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about InsideSales?** Playbooks is very easy to use with a simple interface. The tools helps keep me organised and allows me to stay on track of my leads and customer accounts. **What do you dislike about InsideSales?** Having to set time zones for leads manually for certain features to work. **What problems is InsideSales solving and how is that benefiting you?** It has helped me to be organised especially because it integrates well with Salesforce. It has made work productive. ### 46. Playbooks has helps us improve the cadences and processes of our Sales' engagement programs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about InsideSales?** -The possibility to add different types of steps such as calls and social media. -The possibility to track and report on Playbooks activities in Salesforce. -Possibility to edit email content while the play is running. -Option to do Ad Hoc emails and calls. -Integration with Salesforce to manage records even better. -Option to have pre-recorded voicemails. -Option to record calls. -Option to use Merge Fields and Placeholders, they are very helpful. -Get a notification when a record engages with our emails such as open and click. **What do you dislike about InsideSales?** -Improve the options for Playbooks Robots. It's very limited. -Provide options for not only text, but also HTML emails. -Add options for plays to start on specific dates. It would be helpful to at least have a test option where you can verify the Wait Time steps are set up correctly. -Option to send emails or run plays on behalf of a Lead Owner. -Option to have team members/users in multiple Playbooks groups, not only one. **Recommendations to others considering InsideSales:** Playbooks is a great tool to build engagement programs for the Sales team to use for their inbound and outbound leads. **What problems is InsideSales solving and how is that benefiting you?** -Being able to have Sales and Marketing work together to build plays and programs. -Being able to have resources and options for further engagement with our leads. -Having the option of a Sales Rep follow a Play but also have the flexibility do to Ad Hoc activities within a Play. -Manage records in a more personalized way. ### 47. Playbooks is a great tool to empower your Inbound & Outbound prospecting strategy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about InsideSales?** -Possibility to build outreach cadences with various touchpoints, including emails, phone calls, voice messages, social media, and other. -Possibility to keep it all in one place and in full sync with Salesforce CRM. -Possibility to track the performance of Plays in Salesforce CRM. -Possibility to utilize the tool not only for Outbound and Inbound prospecting but for Marketing email campaigns on behalf of Sales as well. **What do you dislike about InsideSales?** -We faced some technical limitations with enrolling opportunities in Playbooks. We hope they will enrich this functionality in the future. **What problems is InsideSales solving and how is that benefiting you?** Playbooks helps us streamline our Inbound leads processing by providing a pre-built cadences for our Sales team. More than that, it empowers our Outbound prospecting strategy with the possibility to use various touchpoints and automate the email steps for a bigger outbound volume. Additionally, we utilize the tool for Marketing re-engagement campaigns for cold leads and lost opportunities, which helps us increase conversion rates and raise the efficiency of Sales process. ### 48. Very convenient and adaptive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about InsideSales?** It keeps to updated with your daily task **What do you dislike about InsideSales?** The rank is not updated instantly. Secondly, It logs you out automatically. **Recommendations to others considering InsideSales:** yes **What problems is InsideSales solving and how is that benefiting you?** It reminds me of my scheduled calls and meetings. ### 49. Very userfriendly experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2020 **What do you like best about InsideSales?** The fact that I can see when my customers open the email that I sent and the fact that I can make a call without dialing the phone keyboard. **What do you dislike about InsideSales?** Nothing in particular. I think that the tool adds a lot of productivity and fastness **What problems is InsideSales solving and how is that benefiting you?** Being more productive, faster to close deals and being in control of my communicatons with the customers ### 50. Daily user for work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2020 **What do you like best about InsideSales?** Ease of clicking on the computer and having my phone ring **What do you dislike about InsideSales?** So many issues. It won’t connect to my phone sometimes, delayed audio, or just not working period. **What problems is InsideSales solving and how is that benefiting you?** None ## InsideSales Discussions - [Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?](https://www.g2.com/discussions/26128-do-you-think-playbooks-will-integrate-more-plays-into-the-system-by-the-end-of-2020) - 1 comment, 2 upvotes - [Does Playbooks work with the Microsoft Dynamics cloud solution?](https://www.g2.com/discussions/work-with-miscrosoft-dynamics) - 1 comment, 1 upvote - [Is Playbooks Salesforce lightning ready?](https://www.g2.com/discussions/salesforce-lightning-capable-f9f5a24d-500f-4b05-8b22-2ef70a1f8b83) - 1 comment, 1 upvote - [View InsideSales pricing details and edition comparison](https://www.g2.com/products/insidesales/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A41%3A23+-0500&secure%5Bsession_id%5D=f5c0ba1e-f4e6-4083-bb50-1cd2fa571727&secure%5Btoken%5D=a64b50c2eef82a46309e61a8f3170ed5a2efd64782bd6935b55b28e0408c5965&format=llm_user) ## InsideSales Features **Additional Functionality** - Calendar Sync - CRM - Conversation Intelligence - Lead Qualification - Strategic Planning - Customizable Reports - Visual Analytics - Customer Profiles - Activity Tracking - Alerts/Notifications - Contact Database - Lead Scoring - Data Import/Export - Data Cleansing - Prospecting Tools - Sentiment Analysis - Multi-Channel Data Collection - AI Copilot - Dashboard Creation - Engagement Tracking - Generative AI - Lead Generation - Interaction Tracking - Predictive Analytics - Customizable Templates - Collaboration Tools - For Sales Teams/Organizations **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting - Sales Reports - Incentive Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations - Calendar/Reminder System **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs - Deal Management - Sales Pipeline Management - Lead Management - Contact Management - Workflow Management - Territory Management - Sales Activity Management **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Connections - Reporting - Messaging - Real-Time Data - Intent Data - Sales Automation - Email Marketing - Real-Time Reporting ## Top InsideSales Alternatives - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,501 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews)