--- title: InsideSales Reviews meta_title: 'InsideSales Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 618 reviews by the users' company size, role or industry to find out how InsideSales works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 618 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # InsideSales Reviews **Vendor:** InsideSales **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 618 ## About InsideSales Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t. ## InsideSales Reviews ### 1. It allows me to streamline my day to day **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about InsideSales?** The opened emails feature, It allows me to prioritize who I need to contact asap and why **What do you dislike about InsideSales?** The do not email feature can be annoying I understand it takes this permission from sfdc however It can disrupt the play cadence **What problems is InsideSales solving and how is that benefiting you?** Faster day today, I get a lot more done and my KPIS are being met consistently which I have realized is an added benefit ### 2. I love how it keeps things organized with the plays in our system! I love the structure of it! **Rating:** 4.5/5.0 stars **Reviewed by:** Taierius F. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** I love the structure of keeping the tasks organized! It's very helpful! **What do you dislike about InsideSales?** Sometimes the plays can give the run around with familiar names that have been already dialed. That, and connection issues at times. Nothing major! **What problems is InsideSales solving and how is that benefiting you?** Communication among the support team and our SDR is key! We always keep each other informed on what needs to be done in case any issue occurs again! ### 3. Super organised sales tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about InsideSales?** The best thing about Xant Playbooks is that you can add all of your daily tasks onto it and it helps you keep track of what you need to do for the day. It's a great tool to keep you organised and follow up on leads you might've forgotten about. **What do you dislike about InsideSales?** It gets a while to get used to, can be a bit complex but once you figure it all out it's worth it. **Recommendations to others considering InsideSales:** Definitely give it a go, it takes some time to get used to, but it changes the way you do sales. **What problems is InsideSales solving and how is that benefiting you?** I've realised theres a lot of tasks i leave unresolved, Playbooks wont complete a task till you've done everything to make sure you follow up on that lead. It also tracks your emails and shows when a prospect has read it which i find super useful. ### 4. VERY EASY & GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** DAWN M. | ACCOUNT MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about InsideSales?** That Playbooks was extremely easy to understand and learn and helps so much in my daily work with Salesforce **What do you dislike about InsideSales?** Nothing so far. Everything is exactly like I was shown and works everyday **What problems is InsideSales solving and how is that benefiting you?** It helps me with every call I make on a daily basis in Salesforce. ### 5. CSM user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about InsideSales?** Keeps me organized and helps me follow up with customers I would otherwise forget. I really like the NeuralSend feature, because it sends emails at times that I wouldn't have chosen myself for customers. But it ends up picking times where I'm getting a much higher number of interactions and replies than before. **What do you dislike about InsideSales?** If using Accounts, only a portion of the contacts is contactable. I end up using Opportunities or enrolling the specific contacts as a workaround. **Recommendations to others considering InsideSales:** Implementation takes some times to invest to, but when engaged properly, is very helpful. **What problems is InsideSales solving and how is that benefiting you?** I have customers who are high and low priority. Though low priority customers don't get my attention as much, they still need to be contacted. Its been helpful for the software to minimize effort or even fully automate the outreach to those customers who I won't spend as much time on. ### 6. Such a beneficial change! **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about InsideSales?** I love that Xant allows me to not only complete, but keep track of my daily activities. As well as see what I will be doing for the remainder of the week. It has allowed me to manage my time more efficiently and get so much more done throughout the day! Xant is a lifesaver! **What do you dislike about InsideSales?** There's really no downside. I wish that there was more customization for users rather than having to go through admins. But I do understand why it's necessary to have limitations. **What problems is InsideSales solving and how is that benefiting you?** I'm able to keep track so much better. And I'm definitely able to manage my time more efficiently. My productivity has just skyrocketed. ### 7. Seemlessly saving me time and makes my role more efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Javinder T. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about InsideSales?** Playbooks is very easy to use and allows to assign leads to different plays which makes life easier, and also the ability to use filters to target certain regions, or plays. **What do you dislike about InsideSales?** There is not really anything that I dislike about Playbooks. **What problems is InsideSales solving and how is that benefiting you?** Being about to target more leads and having the ability to view the previous activity of the particular lead all within one page. Also allows me to keep track of who I have added on LinkedIn which enables me to make sure I have no missed anyone. The system has enabled me to realise that Xant playbooks has made my day to day role much more product and allows me to take notes which then sync up with our CRM. Also, being able to have pre-recorded voicemails which I can send straight away as opposed to leaving a voicemail to every single individual that does not answer. ### 8. Great overall UX **Rating:** 5.0/5.0 stars **Reviewed by:** Steve K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about InsideSales?** It is an easy platform to navigate. I use it from the marketing side and input templates that I have created as well as set up Plays for our Sales Reps to utilize. The learning curve was easy and everything is in the correct place. **What do you dislike about InsideSales?** Reporting through Playbooks is something that I haven't used yet, but would like to, if available. **What problems is InsideSales solving and how is that benefiting you?** The ability for me to create a template with images and links that I can quickly get to a large amount of sales reps. ### 9. XANT Playbooks is awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about InsideSales?** I like that it is easy to manage accounts. It helps me feel more organized on what account to call. It is really easy to get the hang of it. I will definitely recommend to other individuals as well. It has made my work from home really easy to manage and very enjoyable **What do you dislike about InsideSales?** Sometimes it can be a bit slow in loading somethings. **Recommendations to others considering InsideSales:** Defintely use it if you want to make work flow easier. Especially working from home XANT Makes work easy and clear to the point. **What problems is InsideSales solving and how is that benefiting you?** It has helped me figure out what accounts I should focus on. ### 10. Loving Playbooks so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Jon D. | Sales Executive, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2020 **What do you like best about InsideSales?** I love how easy it is to reach out to my clients and prospects and the fact that it is all compiled into one, concise location. Before playbooks it would take hours to set up campaigns and outreach. I often only have an hour or two to complete my prospecting everyday. Xant allows me to get to work right away and not waste time planning and setting up the next outreach touch. **What do you dislike about InsideSales?** Sometimes it is hard to launch new contacts into Xant. This may be on our internal salesforce, but the process can be slow and clunky sometimes. **What problems is InsideSales solving and how is that benefiting you?** I am able to seamlessly reach out to the correct prospects, at the right time. Getting notified when someone opens my emails is a game changer. I know the prospects that I should focus my outreach to now. ### 11. Basic prospecting tool that needs more work **Rating:** 2.0/5.0 stars **Reviewed by:** Katherine B. | Marketing Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2021 **What do you like best about InsideSales?** The Salesforce integration was pretty easy **What do you dislike about InsideSales?** The call quality was horrible, managers had limited visibility to calls, and the cadence structure was not intuitive **What problems is InsideSales solving and how is that benefiting you?** Outbound prospecting was more organized and easier to see who was being worked ### 12. XANT Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2020 **What do you like best about InsideSales?** The Local Presence feature if nice for calling. **What do you dislike about InsideSales?** Getting call backs ins confusing through the XANT System. **Recommendations to others considering InsideSales:** I'd recommend. Simple to use tool once you have it set up, minimal problems, low latency. **What problems is InsideSales solving and how is that benefiting you?** Trying to call back people has never worked but the benefit is being able to change your phone number when calling ### 13. The most sophisticated tool for follow up emails! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about InsideSales?** User- friendliness, The whole design of the tool, Integration with Salesforce- so easy to sync your prospects, update them, mark them. **What do you dislike about InsideSales?** I can't say there is anything I was not satisfied with. **What problems is InsideSales solving and how is that benefiting you?** Outbound reach. Follow up emails. ### 14. Playbooks Simplifies the Sales Process **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Director Of Sales And Business Development / Co-founder, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about InsideSales?** Playbooks works seamlessly with Salesforce and makes the sales process very efficient. I also love that I have access to my call recordings so I can go back and listen to my calls to improve my phone skills. **What do you dislike about InsideSales?** It would be great if the sync between Playbooks and Salesforce was automatic and immediate so you didn't have to wait for the updated contact information in Salesforce. **What problems is InsideSales solving and how is that benefiting you?** We have been able to use pre-built plays from our management team that we can customize on the fly make the call process and follow up super simple. ### 15. Awesome tool to have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** User friendly. Playbooks has everything explained for each user to easily navigate. **What do you dislike about InsideSales?** I do not have any dislikes at the moment **Recommendations to others considering InsideSales:** None **What problems is InsideSales solving and how is that benefiting you?** I have realized how easy it is to manage my pipeline. I receive reminders to call, email, and text clients. Everything is in one area for my convenience. ### 16. Very easy to use, super effective for getting everything I need done in the day. **Rating:** 4.5/5.0 stars **Reviewed by:** Nick M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about InsideSales?** The platform sits in the background really well. It lives on the side and can be customized the way I need it to be. Also, the email read notifications help me get in touch with way more people. **What do you dislike about InsideSales?** Skipping a step is kind of a process, I'd like to be able to send messages from the platform easier even if they're not in a play. **Recommendations to others considering InsideSales:** Make sure it's integrated with your CRM, makes life way easier than manually logging tasks. **What problems is InsideSales solving and how is that benefiting you?** First and foremost, it's keeping me on top of all of my daily tasks. Sales has all sorts of responsibilities, and following up can go by the wayside. But with a tool like playbooks, it's helped me get more done in the day at the time I've needed it. ### 17. Xant Playbooks helps me get more work done in less time **Rating:** 5.0/5.0 stars **Reviewed by:** Hidde d. | Senior Sales Partner, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about InsideSales?** Xant shows me who to contact at what time and in what manner to achieve the best results **What do you dislike about InsideSales?** Xant's email plugin misses some of the functionalities I love in my normal email software **What problems is InsideSales solving and how is that benefiting you?** Knowing who to contact at what point and in what manner, tot get to a deal faster. ### 18. This is the best program that I've used that delivered on all promises **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2021 **What do you like best about InsideSales?** Recording data, transferring email sent/recieved to Salesforce, recommending top scored opportunites **What do you dislike about InsideSales?** Delays connecting at times, sometimes it disconnects which requires restarting the application **Recommendations to others considering InsideSales:** Xant can give the best informative recommendaed next call based on user interaction . **What problems is InsideSales solving and how is that benefiting you?** Identifying all top scoring calls. ### 19. Playbooks is very efficient and simply but has minor issues on occasion **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about InsideSales?** I like how easy to use it is and how clear everything is. **What do you dislike about InsideSales?** Logging in can be weird sometimes and call can not go through. **Recommendations to others considering InsideSales:** It is very simply and easy to use and would be easy for a company to learn and adapt to. **What problems is InsideSales solving and how is that benefiting you?** I have realized that it is nice that you are able to disposition the call right after you get on the phone and you can not make a new call until you do so and that benefits me. ### 20. Playbooks makes it easy, quick, and efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about InsideSales?** The most helpful part about Playbooks is how easy it is to click on a phone number to start a call or click on an email address, use a template, and have an email sent out in 15 seconds. I have increased the number of accounts I touch a day which has lead to an increase in communications with customers. **What do you dislike about InsideSales?** I believe there are some issues with the Playbooks application linking to my calling agent. Some of the issues could be related to working from home, using wireless internet, or many other factors, but for the most part it's not too bad of an issue. **What problems is InsideSales solving and how is that benefiting you?** I'm solving issues with the amount of time it takes to send out emails and communicate with my customers. I'm able to see when a customer opens my email, clicks on a link, or forwards the email so I can get a better understanding on how my emails are doing with my customers. ### 21. Stay organized for Optimized Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Christian T. | Azure NetApp Files Specialist , Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about InsideSales?** The ability to organize your outreach and better engage with your customers. The simplicity allows you to quickly manage your daily tasks and lines it all up for you. Especially in the Sales development role where you are trying to reach any and all customers with upwards of 60-70 calls in a single day. This tool is the perfect tool for roles like that. You can also see the engagement from your customers, with instant feeback to who is opening your emails and who is clicking on links within that email. **What do you dislike about InsideSales?** in ability to see analytics and success rates of outreach. These would allow us to see which playbooks are working and which ones need to be reworked. Maybe I haven't figured out how to pull the records but that would be an extremely useful tool! **Recommendations to others considering InsideSales:** I think the **What problems is InsideSales solving and how is that benefiting you?** For me, the playbooks are flexible and you can learn the appropriate cadence for engagement with customers. Playbooks allows me to create unique plays that are made specific for certain products and interest. It would get messy if I did not have the ability to mark a lead to a playbook and rely on general engagement offline. ### 22. I am currently using Xant with my current Job. **Rating:** 5.0/5.0 stars **Reviewed by:** Cody C. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about InsideSales?** All of the different ways we can set up calls with some being frequent and others being quarterly or longer **What do you dislike about InsideSales?** The email is a little tricky at first but you get used to it fast **Recommendations to others considering InsideSales:** If you are looking for a modern way to help with sales calls Xant is the way to go **What problems is InsideSales solving and how is that benefiting you?** How often to call customers without looking through several notes. It is a time saver ### 23. Great Tool for sales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** Displays all info in one place, easy to access and view. **What do you dislike about InsideSales?** Updates might require some time, might be due to connection. **What problems is InsideSales solving and how is that benefiting you?** I can easily track all activities for one lead, tool allows me to manage leads much better than a spreadsheet I used before ### 24. XANT believer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about InsideSales?** I like how XANT can work with my Avaya phone program as well as keep accurate notes and email submissions in the Salesforce application. This save a lot of time having to input multiple places and the redundant tasks of old. **What do you dislike about InsideSales?** If I had to find a problem, it would be that the resources the computer uses to run XANT, seem to slow down my other applications at times and causes some delays or occasional freezing during the day. It is not all the time but the common denominator is XANT **What problems is InsideSales solving and how is that benefiting you?** I can save time throughout the day by using XANT to prevent me from scrolling through multiple applications but I would say the benefit is keeping myself organized with a method of communication for LEADS. ### 25. Very good software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about InsideSales?** the software is easy to use and intuitive, everything is perfect, I recommend! **What do you dislike about InsideSales?** when we add an interlocutor the process restarts from the beginning **What problems is InsideSales solving and how is that benefiting you?** we can follow the whole process of contacting a prospect ### 26. Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about InsideSales?** How easy you find the contacts into the tool **What do you dislike about InsideSales?** We cannot check the calls made by ourselves **What problems is InsideSales solving and how is that benefiting you?** find a contact throughout the step numbers ### 27. XANT **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about InsideSales?** Good integration with Salesforce CRM & Chorus AI. **What do you dislike about InsideSales?** Too many bugs, Playbooks feature is not intuitive, analytics could be better. **Recommendations to others considering InsideSales:** N/A **What problems is InsideSales solving and how is that benefiting you?** None that other outreach tools aren't just as capable of solving. ### 28. Playbooks is more than satisfactory **Rating:** 4.5/5.0 stars **Reviewed by:** Emily M. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2019 **What do you like best about InsideSales?** The one thing I like the most about Playbooks is the instant organization of my accounts. Before I would individually keep track of my accounts and where I was at in the conversation with them and when I last contacted them. With Playbooks it does it for me, making my job easier. **What do you dislike about InsideSales?** I think with any new software, comes change. I think the one thing I dislike is that I now have to change my process slightly to accommodate the software. I want to be as efficient as possible when it comes to contacting my accounts. Another thing I dislike is that after an account has gone through a "Play" we then have to put it back into Playbooks instead of it just being put back in itself. **Recommendations to others considering InsideSales:** I think Playbooks is a great tool for organization as well as companies who use day to day sales as part of their process. It is always constantly evolving as well which makes it easier on daily users such as myself. I enjoy how we are reached out to to obtain feedback because that means they are just trying to make it even better and more accessible for everyone. **What problems is InsideSales solving and how is that benefiting you?** I am realizing that I would contact a couple accounts only twice and then it would fall out, or I would contact a Decision Maker and then forget that I did and the account would fall through the cracks. With Playbooks that doesn't happen. ### 29. A Powerful Tool to streamline the sales process **Rating:** 4.5/5.0 stars **Reviewed by:** Michael B. | Inside Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2020 **What do you like best about InsideSales?** Being able to monitor calls and track my teams activity quickly and easily, The ability to organize an easily executable sales cadence. Support team is extremely prompt to help with challenges. **What do you dislike about InsideSales?** Many of my team members complain of bugs within the UI. Sometimes its difficult to tell if the probleme is on our side or the Playbooks side. When its working, it works very well, but there are times that things get hung up and its difficult to understand why. **What problems is InsideSales solving and how is that benefiting you?** We are able to organize and report on our activities. We can easily contact large numbers of prospects with tailored approaches based on what we are trying to accomplish with that prospect type. ### 30. Great productivity enhancement tool **Rating:** 4.0/5.0 stars **Reviewed by:** Matt D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2020 **What do you like best about InsideSales?** I like the ease of use, the daily dashboard, and the reporting capabilities **What do you dislike about InsideSales?** Leaderboards are subpar. Might be better to do without until they can be more flexible. **Recommendations to others considering InsideSales:** Use Playbooks for the daily focus, automation and proactive nature of it's capabilities. **What problems is InsideSales solving and how is that benefiting you?** We are getting back time that we were losing to loss of focus and lack of account attention. Now we see who we need to contact daily to stay in front of the customers we need to stay in front of. ### 31. XANT is everything you are looking for in lead management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about InsideSales?** The ability to enroll a customer into a "play" that is tailored to their particular needs and business segment. You don't have to ever worry about missing a call or sending an email. I like the ability to design my own templates when needed. I also like seeing when emails are being opened. **What do you dislike about InsideSales?** Graphics or better "cut and paste" functions in the "body" of the emails could be improved. **Recommendations to others considering InsideSales:** I wish I had this application my entire sales life. Cannot do my job without it now. Xant has increased my connectivity, with my customers, overall activities and increased my sales productivity! **What problems is InsideSales solving and how is that benefiting you?** * Lead management Benefits - Increased contact rate, Increased email response ### 32. Very simple to use. Works will with my business. **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about InsideSales?** It works very will with all aspects of my business plan. **What do you dislike about InsideSales?** None at this time. I have no further comments at this time. **Recommendations to others considering InsideSales:** Very productive. **What problems is InsideSales solving and how is that benefiting you?** Updating my top 100 accounts and, it keeps track and updates automatically ### 33. XANT Playbooks - Efficiency Driver **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about InsideSales?** The automation that it can do helps speed up the processing for the team and can reduce inefficiencies in the work flow. **What do you dislike about InsideSales?** Cue Automation for plays needs improvement. Reps should be able to change the cue on their own to match their needs if necessary, without having to schedule a call **Recommendations to others considering InsideSales:** Plan a rollout especially if there are serious differences to the current dialer you have. Our current dialer was much less capable when we switched, so it was a major transition. **What problems is InsideSales solving and how is that benefiting you?** Faster promo email blasts, faster intros, use of sell sheets through the use of snippets. ### 34. I use the playbooks on a daily basis to achieve and accomplish my goals. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** What I like best is the emails created to fit the business and the calls logs. **What do you dislike about InsideSales?** I No dislikes with playbooks @ this time **Recommendations to others considering InsideSales:** XANT playbooks is a useful tool for efficiency and making your career much easier. **What problems is InsideSales solving and how is that benefiting you?** Issues solved on a daily basis is taking the time to see what calls I should make to my merchants on a daily basis. The calls ate log and already set up to call. ### 35. Great Productivity Tool for Inside Sales Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2020 **What do you like best about InsideSales?** Inside Sale Teams Efficiency Gains - Team is able easily see and execute daily responsibilities to better drive results. Also like the integration to Saleforce and how seamlessly they work together. Local presence also helps my team make more connections. **What do you dislike about InsideSales?** Biggest Challenge is to get the individual team members to adopt and leverage all that Playbooks can do. **What problems is InsideSales solving and how is that benefiting you?** Team member efficiency managing large book of business, improved documentation of customer interactions to establish clear next steps with assigned accounts. From a business development perspective, keeping reps focused on who and what what the next contact needs to be. Productivity tools to send and track customer emails are a benefit as well. ### 36. Easy to use, efficient tool for organized and effective prospecting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about InsideSales?** Pre-loaded content that is organized by key words **What do you dislike about InsideSales?** Difficult to figure out how to load a contact from Salesforce into Playbooks and then find that contact if you are looking to come back to them later. **Recommendations to others considering InsideSales:** I would absolutely reccomend this product to anyone looking to get organized and improve operational efficiencies. **What problems is InsideSales solving and how is that benefiting you?** Keeps my outreach organized, allowing me to see my cadence with each customer and what I sent last. Huge time saver! ### 37. The best Salesforce assistant! **Rating:** 5.0/5.0 stars **Reviewed by:** Ester M. | B, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** I love the way the tool allows for dispositioning the call appropriately and doesn't let you proceed until you do. **What do you dislike about InsideSales?** Nothing, to dislike its a great assistant. **What problems is InsideSales solving and how is that benefiting you?** the reminder to disposition the call appropriately ### 38. Dell EMC Associate Sales Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** Ease of Dial, and its connection through the agent leg. Also plays help remain in cadence with prospects. **What do you dislike about InsideSales?** Sometimes agent leg disconnects and customers cannot hear, rarely happens. **What problems is InsideSales solving and how is that benefiting you?** Cadence, strategic sales campaigns are easier. ### 39. XANT Playbooks is an excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about InsideSales?** Makes life of a salesperson easier, by helping automate tedious tasks and thus improving productivity. Playbook is exceptional to sort and prioritize activities for the day like emails/calls to the prospects. It's a huge resort when you have to navigate through volumes of leads. The tool is pretty user-friendly, self-explanatory, and has a fancy UI. I really like it has a scoreboard. **What do you dislike about InsideSales?** You might lose the personal touch to emails while adding a volume of leads to plays for pre-set cadence. **Recommendations to others considering InsideSales:** Brilliant automation tool for sales fraternity folks. **What problems is InsideSales solving and how is that benefiting you?** A lot of manual tasks have been automated through Playbooks. Where I have spent days and days of manual follow-ups, Playbooks has it covered when you simply add a particular lead to the play. Now that a chunk of my redundant tasks is taken care of by Playbooks, I utilize that time to do more productive activities at work. ### 40. Playbooks is helping me stay organized in a big way, with great notifications & email templates! **Rating:** 5.0/5.0 stars **Reviewed by:** Lorrie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about InsideSales?** The cadences of calling/emailing and task reminders. **What do you dislike about InsideSales?** would like a bigger screen for email text. **Recommendations to others considering InsideSales:** Get your contact information up-to-date and it'll be clear sales sailing! **What problems is InsideSales solving and how is that benefiting you?** I am able to go into the AM and PM call blocks (1-1/2 hour each) with confidence that the calls are there for me to grab in my Tasks so nicely organized! ### 41. HUGE time Save **Rating:** 4.5/5.0 stars **Reviewed by:** RoseMarie D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about InsideSales?** Playbooks has been a HUGE time saver for me. The canned emails and lead lists have saved me a lot of time from going back and forth from all of the different programs I have to use. This has increased my ability to reach out to more customers throughout the day, ultimately increasing my sales. I also like having a wide variety of plays to choose from. This helps me organize what/who I need to call on and how often I should be trying to get a hold of my customers. It really helps when I was to focus on cold calling vs when I want to review quotes/orders with customers. **What do you dislike about InsideSales?** I only have some mall issues. One when a company/customer has multiple phone numbers, you sometimes have to manually enter in the number required. When scheduling a follow-up call, you have to schedule a time if it's within the same day instead of pushing it out for the afternoon. **What problems is InsideSales solving and how is that benefiting you?** Time efficiency Increased calls Increased connect rate ### 42. Simple Solution that works Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2020 **What do you like best about InsideSales?** I have really enjoyed Xant Its flexible use helps me dial quickly and with my own phone. I can copy and paste numbers as well as type them out. It truly is the most simple solution I have used while in sales. **What do you dislike about InsideSales?** Sometimes buggy but I think it will improve **What problems is InsideSales solving and how is that benefiting you?** I can call without constantly plugging in numbers. It also tells me how recently I have called someone without me putting in notes. This helps prevent me from annoying customers ### 43. I have loved xant and I would recommend it to everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Josh R. | Emerging Technology Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2020 **What do you like best about InsideSales?** I feel like its really smooth and easy to use. Plus the team that helped us use it was amazing. They have been very active on their emails which has made it super to work through all the problems I have been having so that's been really nice. Additionally, we have had to do everything remotely because of corona which put us at a disadvantage but our experience has been great as everyone been very accommodating. **What do you dislike about InsideSales?** It's slightly too large on the screen when using it. I think yall could change the dimensions to make it fit. I appreciate its ADA compliant but U would love to have a regular-sized option that takes up a lot less screen space. Additionally, I hate how I have to log in every time which has limited how quickly when I get stuff started. Other than that things have been going pretty nice. Anyways it's still a great product and more importantly a powerful tool that will make me a super salesman. Especially in this corona filled world. **Recommendations to others considering InsideSales:** Clear your cookies when logging in because that was a problem I was having. **What problems is InsideSales solving and how is that benefiting you?** The ability to click a number and it dials is really nice. On power dialer I had to paste the numbers in which would get very annoying but playbooks has allowed me to go above and beyond and really streamline most of my processes. I have been telling all my friends how nice it is to have such a useful tool. This is a HUGE upgrade from powerdialer. ### 44. First time using Playbooks **Rating:** 5.0/5.0 stars **Reviewed by:** Sanders C. | Emerging Technologies Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2020 **What do you like best about InsideSales?** I loved the user interface! It is big, modern, visually appealing, and easy to read and navigate. I love the fact that you can use the dial pad to select options on IVRs and especially love the point and click feature when selecting a call outcome vs having to select via a dropdown. Call quality has been super clear, and I like the added analytics that tell me if a number is going to be a good one or bad.I also love the pre-recorded voicemail feature that saves me time, while still leaving a touch point. **What do you dislike about InsideSales?** I don't like that fact that I cannot have text in my phone number lines within salesforce. I really like to have some text after the number to help me with proper identification. **Recommendations to others considering InsideSales:** I really like Playbooks, and the support staff are amazing. We worked with Sean, Ben, Kevin, and Joe. They were incredible in demonstrating the product and also in providing continuous support. **What problems is InsideSales solving and how is that benefiting you?** Playbooks has made it easier to dial, track my calls, and leave pre-recorded voicemails to optimize my day. ### 45. Xant playbooks is a great tool that makes my life as a SDR/BDR easier while driving revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Codell C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2020 **What do you like best about InsideSales?** The speed and responsiveness of the powerdialer. The ability to have superb task management with plays. I also like that I have the ability to send mass personalized emails with Xant. On top of that, the integration with the lightning experience of Salesforce is amazing. There are s **What do you dislike about InsideSales?** I think it would be helpful if plays could have it's own dedicated window as opposed to being a chrome extension. I understand this update is coming soon though. In order to get familiar with Xant, they have about 5 onboarding task that you can complete. It would be nice if they could include course hyperlinks in the Xant application itself. **Recommendations to others considering InsideSales:** I would say it has a very simple and attractive user interface with high response times. This can be very attractive to millennial. Sometimes simple interfaces can be a problem when finding different features, but the support team is very responsive. **What problems is InsideSales solving and how is that benefiting you?** I am in a fast paced tech sales demand gen role and playbooks allows me to reach more customers than ever before. I was able to double my # of outbound calls per hour. ### 46. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sandi M. | Sr. Internal Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2020 **What do you like best about InsideSales?** The layout is simple, and the interface is user-friendly. It was easy to move from play to play, and to add and remove clients from plays as needed. Dialing out was quick, and I have not run into any issues with it. The direct email feature took a bit of getting used to, but now that I am, I find it very useful. :) **What do you dislike about InsideSales?** When writing emails, if I navigate away to check data or client info, the body of the email gets erased, which was not convenient, but now that I know this, I can work around it. I am still new to Playbooks, so I am still just getting the hang of things, and I have found it a bit cumbersome to move to the next call in a play - my next button moved me into a different play, but I am almost 100% sure this is user error. **Recommendations to others considering InsideSales:** Would definitely recommend Playbooks if you are considering an addition to your CRM for call log management. **What problems is InsideSales solving and how is that benefiting you?** Call logging (phone and email) is so convenient - I am not forgetting to log anything, which is great! Also, the ability to VERY quickly add and remove users from a play is very convenient. The old domino list way, while not hard, was a bit time consuming. I am also really digging the ability to schedule follow up emails right after a call is made, so I can move on with my day and not worry about remembering to follow up later! ### 47. Perfect tool that helps organize your work in efficient way. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about InsideSales?** I like the most that it reminds me about calls that I have to make and organize my daily tasks **What do you dislike about InsideSales?** I don't like that I cannot see all tasks that are planned for the future and that sometimes I have problem with signal. **What problems is InsideSales solving and how is that benefiting you?** I work much faster and I do not forget about important calls. ### 48. Great productivity tool **Rating:** 5.0/5.0 stars **Reviewed by:** Trent B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about InsideSales?** Great call/email cadence system, organize different categories and clients **What do you dislike about InsideSales?** Automated tasks can build up quickly, a mass delete tool would be helpful **What problems is InsideSales solving and how is that benefiting you?** Dialer and opportunity organization ### 49. Streamlines my process, improves my efficiency, saves me time and is easy to use...enough said. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2021 **What do you like best about InsideSales?** I love the fact that I can bang out so many calls and emails in a day. **What do you dislike about InsideSales?** The process of marking leads dead is clumsy and time consuming. **What problems is InsideSales solving and how is that benefiting you?** Greatly improves my efficiency and helps me put in place a cohesive plan to reach potential customers. ### 50. Very positive, system response times could be quicker. **Rating:** 4.0/5.0 stars **Reviewed by:** Mike B. | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about InsideSales?** The plays, and Neural Profile seems to work very efficiently. **What do you dislike about InsideSales?** In bound calling creates issues while doing something outbound in Playbooks **Recommendations to others considering InsideSales:** Training, training, and training! **What problems is InsideSales solving and how is that benefiting you?** Usage in general. Training has made a large impact. ## InsideSales Discussions - [Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?](https://www.g2.com/discussions/26128-do-you-think-playbooks-will-integrate-more-plays-into-the-system-by-the-end-of-2020) - 1 comment, 2 upvotes - [Does Playbooks work with the Microsoft Dynamics cloud solution?](https://www.g2.com/discussions/work-with-miscrosoft-dynamics) - 1 comment, 1 upvote - [Is Playbooks Salesforce lightning ready?](https://www.g2.com/discussions/salesforce-lightning-capable-f9f5a24d-500f-4b05-8b22-2ef70a1f8b83) - 1 comment, 1 upvote - [View InsideSales pricing details and edition comparison](https://www.g2.com/products/insidesales/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+12%3A18%3A09+-0500&secure%5Bsession_id%5D=c6343cc7-92cf-4946-aa8b-1fd3620a68b2&secure%5Btoken%5D=2ff0506a2dbfcac169287159a37cc29a8937f590086055fb2dbc1242cd4192ed&format=llm_user) ## InsideSales Features **Additional Functionality** - Calendar Sync - CRM - Conversation Intelligence - Lead Qualification - Strategic Planning - Customizable Reports - Visual Analytics - Customer Profiles - Activity Tracking - Alerts/Notifications - Contact Database - Lead Scoring - Data Import/Export - Data Cleansing - Prospecting Tools - Sentiment Analysis - Multi-Channel Data Collection - AI Copilot - Dashboard Creation - Engagement Tracking - Generative AI - Lead Generation - Interaction Tracking - Predictive Analytics - Customizable Templates - Collaboration Tools - For Sales Teams/Organizations **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting - Sales Reports - Incentive Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations - Calendar/Reminder System **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs - Deal Management - Sales Pipeline Management - Lead Management - Contact Management - Workflow Management - Territory Management - Sales Activity Management **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Connections - Reporting - Messaging - Real-Time Data - Intent Data - Sales Automation - Email Marketing - Real-Time Reporting ## Top InsideSales Alternatives - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,501 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews)