--- title: InsideSales Reviews meta_title: 'InsideSales Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 618 reviews by the users' company size, role or industry to find out how InsideSales works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 618 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # InsideSales Reviews **Vendor:** InsideSales **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 618 ## About InsideSales Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t. ## InsideSales Reviews ### 1. One of the best sales programs in my career. **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya K. | Associate VP, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2020 **What do you like best about InsideSales?** I have spent nearly fifteen years working in the sales or customer service department and then used numerous sales programmes. What I love best about this particular program is it uses the assistance of other sales programmes much more than once. If I do not achieve the lead of mine for at first chance, you drop the lead as well as sale in some other sales programmes. Along with increasing the contacts of mine with al the leads of mine, I've increased the sales of mine in the programme XANT Playbooks. I have still used probably the best sales programme. **What do you dislike about InsideSales?** The one element that I do not love is the note or perhaps lack of it. There's no general "note" section in which you are able to quickly look at or update earlier contacts of the lead, that will help Sales Agent to learn the most recent updates or perhaps past updates about the business. **Recommendations to others considering InsideSales:** For probably the most successful as well as modern-day sales approach, I endorse it. **What problems is InsideSales solving and how is that benefiting you?** The benefits of the XANT Playbooks offer a better chance to market. The contact with the decision maker has increased. Additionally, it enables you to try to get the info needed to complete the sale. ### 2. Loving Playbooks Xant! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary C. | Software Sales Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about InsideSales?** Very Efficient! I am able to get to more tasks and clients and not miss any follow ups. Absolutely loving the playbooks system. **What do you dislike about InsideSales?** So far it has been super easy to use and no issues that they support team hasn't been able to walk us through. **What problems is InsideSales solving and how is that benefiting you?** Organized and efficient to stay on top of daily tasks. When my day, I don't worry that I missed a task. :) ### 3. Excellent product to improve efficiency and streamline performance **Rating:** 5.0/5.0 stars **Reviewed by:** Gilbert M. | Inside Sales Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about InsideSales?** The ability to manage your workload straight through the interface is huge. It's provided structure and is a visual reminder - let alone that you can also create reminders and calendar events from Playbooks as well. The ability to use pre-recorded messages is a huge time saver and ensures that your message is delivered with the same high energy that you started the day with. It's a great addition in my organization's environment (heavy outbound calling)! The support from the Xant team has been amazing - any time I've had an issue and relayed it to the Xant team, I've always had prompt responses and the issue resolved within minutes. If it's something that needs to be taken back to a higher team, communication is always concise. **What do you dislike about InsideSales?** Personally, I have no dislikes. In the end, most of what I need is already within Xant and it's a matter of implementing the change in myself to find the "Xant way" to do it - we're human, creatures of habit. We just have to break old habits and forge new ones. **Recommendations to others considering InsideSales:** My recommendation to others considering Playbooks, invest the time in learning the tool. Nobody looked at a keyboard and instantly knew how to type 60+wpm. **What problems is InsideSales solving and how is that benefiting you?** Problems solved with playbooks would be that it took the self-paced mindset I had and introduced an assistant (the UI) to my daily routine. In this UI, the dashboard holds a counter for tasks to be completed and updates in real-time as you complete the tasks. It has increased my focus on work, as there are times that I catch myself veering away from time to time and have the constant reminder of tasks to be completed. Another problem that it's solved, as mentioned above, is that Xant offers the ability to record messages to save time and increase productivity - instead of having to stay on the line every time to leave the same voicemail, all I have to do is click the recorded message and I'm off to my next task while Xant leaves my recorded message for me. Third problem that it has solved for me is calendar management - having the ability to schedule tasks and have it sync to an outlook calendar is amazing - I don't have to flip from Xant to outlook and break my focus should my eye catch a glimpse of an email. ### 4. Easy to use and improves workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Ricky W. | Contact Center Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2020 **What do you like best about InsideSales?** Playbooks organizes my day and the day of my team to allow us to work quickly without waiting to figure out our next task. It pulls up the account we need to call in Salesforce automatically so we don't have to go digging. After the call we are able to type the note in PB and it's uploaded to SF all without us needing to do anything extra. **What do you dislike about InsideSales?** I am new to playbooks and still learning all that it does so it may do/not do some of these things, I just don't know how yet. I dislike that Playbooks forces me to use a contact that is already in the system. It does not allow me to add one in PB. I have to manually go into Salesforce, edit the note, and add the contact that way. **What problems is InsideSales solving and how is that benefiting you?** My team likes that their workflow is much easier, once accounts are loaded into PB. My team is able to send out emails directly instead of submitting a request to me then me figuring out all of the details. They are able to see what needs to be done then they just do it. I like the automated voicemail. Sometimes I flub or say the wrong thing but with Xant's training and being able to pre record Vm's that is no longer an issue. A couple clicks then I am on my way without having to worry about anything else. ### 5. XANT Playbooks used by the XANT team! **Rating:** 5.0/5.0 stars **Reviewed by:** Dave B. | Board Member, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about InsideSales?** XANT automation works hand-in-hand with CRM and allows us to fully automate our workflows--from CRM trigger all the way through play success. **What do you dislike about InsideSales?** I would like a richer play library out of the gates. **What problems is InsideSales solving and how is that benefiting you?** We use Playbooks to automate outbound prospecting, starting with high ICP customers and target personas, then pursuing specific plays per persona. ### 6. The assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver T. | MID-tier acccount manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2021 **What do you like best about InsideSales?** the process of updating leads is atomatic **What do you dislike about InsideSales?** Playbooks works great, nothing to dislike **Recommendations to others considering InsideSales:** Save time, makes your team more productive and organized **What problems is InsideSales solving and how is that benefiting you?** the process of the merchant, lets me easily update where we are in the proc ### 7. XANT Playbooks is completely AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Benoît T. | Business Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2021 **What do you like best about InsideSales?** it's extremely easy to use, we easily and quickly integrate our prospects and customers to xant in a play, and xant tells us when to call, when to relaunch it. i love it. **What do you dislike about InsideSales?** for the moment I like everything, nothing else to say **Recommendations to others considering InsideSales:** it's a real pleasure to use XANT Playbooks on a daily basis, don't hesitate because the tool "works for us". **What problems is InsideSales solving and how is that benefiting you?** Sometimes, calls didn't connect, but it's about to be fixed. ### 8. easy to manage my call flow **Rating:** 5.0/5.0 stars **Reviewed by:** Carla S. | Inbound Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about InsideSales?** I like that it helps me to keep track on all my call so that I;m touching them at least 5 times. Makes my follow up game amazingly faul proof. **What do you dislike about InsideSales?** I dislike when it has it's hicups, but nothings perfect. **What problems is InsideSales solving and how is that benefiting you?** Follow ups & consistancy I've realized that XANT will keep me on point with those problems. ### 9. Excellent tool working with sales teams and clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Sai C. | Senior Pricing Analyst/Deal Desk, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about InsideSales?** XANT is easy to use and offers practical advice. It helps me to see my work clearly and what needs to be done next. There are a variety of calling options, and I can choose how to show my number. It lets me upload my emails, which is a bonus, too. The interface is both easy to navigate and user-friendly. If I need some help, it provides a lot of support and feedback. **What do you dislike about InsideSales?** XANT is slow sometimes and often does not monitor dials correctly. Perhaps the wrong sum is numbered. It's always going to take longer than I want when hanging a call. This means that I am not able to call clients safely and precisely. Perhaps the wrong name is associated with the wrong figure. **Recommendations to others considering InsideSales:** This is a guide that will help you improve and become good in sales. **What problems is InsideSales solving and how is that benefiting you?** The challenges I face are my regular call frames and assignments, so that I can do them every day is now easier to deal with. And the good that I'm seeing with that would improve my ability to dig into my client accounts with such a better understanding of their pains and how to resolve them. ### 10. XANT makes every aspect of my SDR job easier and more productive **Rating:** 5.0/5.0 stars **Reviewed by:** Adam K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about InsideSales?** that it helps prevent leads from slipping through the cracks, reduces the time from 1 lead to another, allows easy but customizable email templates, and overall increases my total touches/day by 2 fold at least. It helps you focus on calling and not on organizing your activities, having a lead in PB v.s not in PB is night and day. When they are in PB there's 5x more touches, and their entire contact history is right there so you are instantly up to date. Also the support is great, was experiencing a glitch and a rep zoom called me within 5 mins to fix the issue. **What do you dislike about InsideSales?** Sometimes there are glitches, and sometimes when you call someone, but haven't dispositioned the call and then you try to add someone to playbooks from SFDC, the app glitches and has to be restarted. I also dislike that it forces its way onto the screen when it opens. I also think you should be able to write a note on an overall play, not just a step in the play. e.g. Put a note on a play like "already left voicemail, skip step 3 on monday" **Recommendations to others considering InsideSales:** It's worth it since sellers make more contacts **What problems is InsideSales solving and how is that benefiting you?** The problem XANT solves is organizational. It helps sellers to stay in cadence with way more leads than if they were organizing their activities themselves. XANT negates the need to set calander reminders after every call. I've realized that I make way more calls since im not wasting my time setting reminders, clicking between apps, and dialing the number into my phone. Another benefit I realized was that my talk tracks were more focused since there were talk notes on the play call screen. ### 11. My experience has been great. This has helped me remain consist and maintain my book of business. **Rating:** 4.0/5.0 stars **Reviewed by:** Briana H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about InsideSales?** What I like best is how this tool contributes to my day to day operations. The effectiveness of this allows me to remain organized and have all the information I need laid out right in front of me. With the big book of business I work, it is very easy to get confused and forget about prospecting clients. This tool helps in bringing my prospect clients to fruition and do my job better. **What do you dislike about InsideSales?** The glitches. At times it remains frozen even though I am ready for the next play. At times when I disposition calls, it wont populate with Salesforce so sometimes it will still populate as if I never made a call. **Recommendations to others considering InsideSales:** It was a company wide decision- not too much in the loop with that. Prior system allowed us to customize local numbers to get more business. **What problems is InsideSales solving and how is that benefiting you?** Efficiency for sure and being able to plan out my day to day with time zones. Benefits are being able to move quicker with just a few clicks. ### 12. XANT Playbooks allows me to connect with customers in a whole new way. **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about InsideSales?** My favorite part of playbook is the ease of use and support capabilities. I was able to get acclimated very easily and when i have troubles the support team is fantastic. Obviously the tracking of emails and attachments is great as well. **What do you dislike about InsideSales?** The only thing that sometimes happens is the call will not always forward to my phone. It is an easy fix using the "disconnect agent leg" option but one thing that sometimes happens. **What problems is InsideSales solving and how is that benefiting you?** I am able to effectively reach out to customer and engage with them in opportune times. If i know a customer has opened an attachment, I can quickly reach out while the information is still fresh in their mind. The ability to track emails for each account is great as well. Now i do not have to dig through my email to find where I left off with a customer. It is all right there in SF ### 13. Very good application, I use it daily to call and send emails to my potential clients **Rating:** 5.0/5.0 stars **Reviewed by:** Luciana L. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about InsideSales?** that I can see how is opening my emails , they are tracked **What do you dislike about InsideSales?** I like all, I don't see any negative feature **What problems is InsideSales solving and how is that benefiting you?** calling and sending emails ### 14. Rogers Account Manager - Acquisition **Rating:** 5.0/5.0 stars **Reviewed by:** Jon E. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about InsideSales?** The system is very stable, no technical issues to speak of. Calls always go through. never scratchy or distorted. Click to dial / click to email. Email insights. Notifications When client: 1. opens the email 2. forwards the email 3. opens an attachment 4. clicks on a link This allows for more effective follow ups, notable increase in Return on Investment. Previously i would follow up randomly after a certain time. Now i will follow up sooner for clients who engage, later for those who are less engaged. also like SFDC number & email ratings, likelihood of answering / responding. d/c number etc. **What do you dislike about InsideSales?** nothing, its stable, it's functional. better than previous dialer. **Recommendations to others considering InsideSales:** IMO this product is designed for reps like me - Sales Reps who cold call businesses. Best tools for calling, emailing & opportunity management. **What problems is InsideSales solving and how is that benefiting you?** improved efficiency. transformed prospecting tactics - follow ups based on email engagement. forwarding emails means other decision makers. not opening emails = low interest. ### 15. Its make your work easier , help you keeps track of your followups better **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel M. | f, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** I am able to listen to my calls follow up according to task in a strategic way **What do you dislike about InsideSales?** not being able to go back when I needed it **What problems is InsideSales solving and how is that benefiting you?** follow up according to the task having the system help you sending emails automatically call amount not showing To few characters amounts available to send in text messages not being able to track if they have seen the text ### 16. Playbooks takes cadences to whole new level, keeps your day organized and keeps your timing on point **Rating:** 5.0/5.0 stars **Reviewed by:** Marcellus J. | Sales Development Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** Having daily task reminders is very helpful so that way you can stay up to date with prospects, see if their checking your emails, and stay organized with your out reach. **What do you dislike about InsideSales?** My only complaint is the learning curve it takes to get used to playbooks but once you got it down you're good to go. **What problems is InsideSales solving and how is that benefiting you?** Solving for lead organization and proper cadences and prospect outreach timing. ### 17. Easy Integration, Fast Setup, and High Quality Support **Rating:** 5.0/5.0 stars **Reviewed by:** Collin T. | Strategic Account Executive, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2020 **What do you like best about InsideSales?** XANT is the leading sales enablement platform for a reason. Their interface, integration setup, and overall user experience from on boarding to launch was very easy, fairly quick, and overall a good experience. Additionally, their ongoing support and user experience have been great. **What do you dislike about InsideSales?** Playbooks as a whole is great for my use-case. I'm a US-based and our company uses SalesForce. However, some of my coworkers are international and their experience hasn't been as good. Playbooks does not cap their international calling fees - which means that you'll end up spending a fortune on calling if you have international reps. **Recommendations to others considering InsideSales:** XANT is fantastic when working in, and calling to prospects in, the United States. International reps calling international numbers increase the cost significantly. I also have heard mixed reviews with Playbooks' integrations with CRMs other than SalesForce. **What problems is InsideSales solving and how is that benefiting you?** Task organization, prospect prioritization, and consistent sales outreach. One of the challenges we were facing was a lack of consistent, cadence-based sales outreach on the sales development team. With XANT, we're able to be more consistent, and analyze our results at a granular level that didn't exist before. Analytics is a huge plus for our executives, and helps the SDRs stay relevant in forecasting calls. ### 18. Playbooks is a great tool, especially for inside sales reps! **Rating:** 5.0/5.0 stars **Reviewed by:** Joe P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about InsideSales?** I had already been using the predecessor to Playbooks (Inside Sales.com Click to Dial / Domino lists etc) when our company moved to the Playbooks platform (which is an overlay on our Salesforce CRM). Its the best thing since sliced bread as far as Inside Sales Reps would be concerned. Not only does it allow you to track all calls made to prospects as well as emails sent and LINKEDIN invites sent to those same people, but ALL of those same activities are automatically attached to the contact records in Salesforce which correspond to those people - which allows you to generate reports on your completed activities (which in turn helps us as well as our management). You will also be notified if someone either clicks on, forwards, or replies to any of your sent emails. You can also schedule future calls/emails using the various "PLAYS". **What do you dislike about InsideSales?** There is not a thing that I dislike about it **What problems is InsideSales solving and how is that benefiting you?** Being able to know when someone opened, forwarded, or replied to your sent emails was a KEY that Playbooks solved for us. ### 19. Xant Review- August, 2020 **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about InsideSales?** We find the upside of using Xant is the ability to concentrate a workflow. This platform provides tools to deliver a more strategic and creative communication. We suggest Xant to companies looking to improve their reach to potential customers, and even current customers for more fluidity in their work and communication. **What do you dislike about InsideSales?** Xant does an excellent job to stay-up-to date with their process and gather feedback. As long as they continue to listen to their clients and deliver as suggested, and advance the technology responsibly, do a great job! **Recommendations to others considering InsideSales:** Don't be afraid to ask questions, to make your team feel comfortable learning the system. Xant does a great job of working with your team to get everyone familiar with the process. **What problems is InsideSales solving and how is that benefiting you?** The problems we are solving are having a more streamlined approach of when we are contacting the clients. We are a global company, with customers all over the United States. This gives you a priority filter which allows for smoother communication. ### 20. My experience with Xant has been nothing but perfect. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick D. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about InsideSales?** The ability to move contacts into different plays and always having steps and actions to do with those contacts has really sharpened my sales process. **What do you dislike about InsideSales?** I would like to create groups to identify certain prospects and only go after that one group. Also, I would like it if I could see if a prospect responded to my email through xant. **Recommendations to others considering InsideSales:** The more you configure the system to work for you, the better experience you will have. **What problems is InsideSales solving and how is that benefiting you?** I have a tough time following up with prospects. Xant makes that very easy with reminders and always having those contacts listed for your to call or email. ### 21. Playbooks has kept me on track **Rating:** 5.0/5.0 stars **Reviewed by:** Beverly S. | Senior Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2021 **What do you like best about InsideSales?** Learning Playbooks and implementing it into my daily business was easy **What do you dislike about InsideSales?** Actually so far I have not found anything I dislike about what I have learned so far using Playbooks **Recommendations to others considering InsideSales:** Learn it and use it **What problems is InsideSales solving and how is that benefiting you?** The biggest problem I have solved is not forgetting to contact someone. I have realized my leads are called more often and no one is left behind. ### 22. This is a great tool to work with...once you get the hang of it, it makes you look like a pro. **Rating:** 5.0/5.0 stars **Reviewed by:** Tony H. | Funding Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** The best part of this tool will be the organizational that it prompts you to follow. **What do you dislike about InsideSales?** I really could not come up with any faults or dislikes at this moment as I'm impressed with the software...perhaps in the near future I might have something relevant that can help. **Recommendations to others considering InsideSales:** Business oriented - great tool to organize your work load. **What problems is InsideSales solving and how is that benefiting you?** Follow up ### 23. Xant has incredible features I leverage daily! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2021 **What do you like best about InsideSales?** Seeing the pace comparison to others on my team. The automation features save so much time and clicks. **What do you dislike about InsideSales?** Not able to set reminders on leads outside of the scheduled sequence play. Not able to add a cue to the next step within a play. (Both could be my corporate's settings and the platform provide this function) **Recommendations to others considering InsideSales:** Use It **What problems is InsideSales solving and how is that benefiting you?** Time spent warming up leads. Insights to the account at my finger tips. Xant doing so much research work in the background and providing it to me when I pull a lead up. ### 24. Xant Playbooks is a Sales Professionals dream! **Rating:** 5.0/5.0 stars **Reviewed by:** Bill H. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** Xant is very easy to use while being extremely powerful **What do you dislike about InsideSales?** Very little downside to using Xant, it's made my day to day task much easier to do and visualize **What problems is InsideSales solving and how is that benefiting you?** We have a daily call volume as a KPI, Xant makes keeping on track very easy and also let's you know when clients / prospects open your emails. ### 25. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Susan S. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** I like being able to stay on target with my tasks. It is a wonderful management tool. **What do you dislike about InsideSales?** I do not have any dislikes at this time. XANT Playbooks has been efficient. **What problems is InsideSales solving and how is that benefiting you?** Time management is one of the many benefits. Emails are sent for me and I know what customers I need to contact on any given day. ### 26. TIME SAVING!!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2021 **What do you like best about InsideSales?** Playbooks saves me time by less clicks! **What do you dislike about InsideSales?** It should be easier to set custom number **Recommendations to others considering InsideSales:** If you want to save time and be more efficient in managing your accounts, look no further! **What problems is InsideSales solving and how is that benefiting you?** I can now call more accounts in 1 day where I wasn't able to before ### 27. Amazing tool for working from home. **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel B. | Inside Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** Easy to use, the Playbooks tools y really helpful **What do you dislike about InsideSales?** We are unable to transfer calls from the platform **Recommendations to others considering InsideSales:** Is a really helpful tool, very reliable and their support team is always there to assist in case something fails. **What problems is InsideSales solving and how is that benefiting you?** The integration with SFDC allows us to log in our work without extra steps. ### 28. Its like having an assistant at your fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about InsideSales?** Structured tasks throughout the day and the ability to keep your leads manageable and timely. It let's you know contact names, titles, time zones and much more. I have a big book of business, it insures no one is left behind. **What do you dislike about InsideSales?** Nothing, they continue to improve the product. They are responsive to the needs of the company and its users. At first it took a while to learn on how to navigate, once your dialed in it helps immensely. **Recommendations to others considering InsideSales:** It will increase your productivity and sales **What problems is InsideSales solving and how is that benefiting you?** Organization has becomes a lot better, benefits include time management and increase in sales. I have a big book of business, it insures no one is left behind. ### 29. I like Playbooks a lot - I have few gripes with it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about InsideSales?** I like the ease of use and the fact that I can change my number. **What do you dislike about InsideSales?** When merchants call me It does not record to SalesForce **What problems is InsideSales solving and how is that benefiting you?** Getting in touch with merchants who have been avoiding my calls with the change number feature. ### 30. Good Experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2020 **What do you like best about InsideSales?** Obviously the ability to make quick dials, helping me hit 100 a day or more hasn't been easier with powerdialer. Also love the ability to keep track of the amount of dials I make and where I rank amongst my team is good for tracking and motivates me to dial more. **What do you dislike about InsideSales?** The only part I dislike is the disconnect agent and how frequent I have to go into settings and reconnect my phone/phone number to the software. Not the biggest issue but definitely kind of repetitive and waste of 30seconds whenever it happens. And it happens enough where it becomes annoying. **Recommendations to others considering InsideSales:** Worth it **What problems is InsideSales solving and how is that benefiting you?** Biggest problem XANT has solved for me has been knowing which numbers are disconnected/wrong - being able to track those is super helpful when calling back into the same leads. ### 31. Playbooks is improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Craig N. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about InsideSales?** No loss of data of what we write in notes, and no lost trip loggings **What do you dislike about InsideSales?** Could have more selections on disposition **What problems is InsideSales solving and how is that benefiting you?** Im mot solving logging problems, which is the benefit ### 32. Xant Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gerardo G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about InsideSales?** Helps organize my day by the play and time that I need to reach my customers. I can organize by play letting me use similar talk tracks in sales. **What do you dislike about InsideSales?** Not a lot of downsides, some technical issues like call delay but overall it works great **What problems is InsideSales solving and how is that benefiting you?** Im solving for the problem of having a disorganized day and not contacting my customers enough. With the plays, I can organize my day and know that I am contacting my customers at least once a month ### 33. XANT Playbooks is okay. **Rating:** 4.0/5.0 stars **Reviewed by:** Anne K. | Renewals Territory Representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about InsideSales?** I like using the click to call feature on XANT Playbooks that's tied to our Salesforce system. **What do you dislike about InsideSales?** I don't like using XANT Playbooks to send emails necessarily because it's more cumbersome than just sending a regular email through our Microsoft Outlook system. **What problems is InsideSales solving and how is that benefiting you?** It's nice that I can log my calls within XANT Playbooks and have it automatically log as an activity in our Salesforce system. They does help with some of the time management of having to make calls each day. ### 34. XANT Playbooks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about InsideSales?** The email templates help the work flow and day to day get done faster. Easy to create and use. **What do you dislike about InsideSales?** Sometimes plays can get overwhelming if you happen to import quite a bit of records. **Recommendations to others considering InsideSales:** trust the flow **What problems is InsideSales solving and how is that benefiting you?** Email correspondence has increased thanks to the XANT templates. Benefit is the time I am saving that is allowing me to focus on other campaigns. ### 35. Great For Business **Rating:** 4.5/5.0 stars **Reviewed by:** allison l. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about InsideSales?** I love that playbooks allows you to take notes about your call. I love that its smart enough to figure out which numbers usually work or don't and if its a duplicate. That's super helpful when making calls. I love that you can send an email according to the most frequent opening time of the sender. so smart! Over all just super well thought out and easy to use **What do you dislike about InsideSales?** I wish that you could take notes while you were on the call and I wish there was a chronological order call log that you could look back on, like on a cell phone. **What problems is InsideSales solving and how is that benefiting you?** I don't have to take notes on calls on more than one platform like I was before which was super helpful. ### 36. Simple & easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about InsideSales?** I have all my leads in one place, have my task for the day planned, nice and simple. **What do you dislike about InsideSales?** There are a couple of errors, for example, the formatting of emails is not the best, sometimes it messes up and a wrong formatted email is sent out to customers without showing any signs in XANT. **What problems is InsideSales solving and how is that benefiting you?** As mentioned above having everything in one place saves a lot of time and headache in planning your day. ### 37. Xant playbooks Attractive and broad intelligence. **Rating:** 4.0/5.0 stars **Reviewed by:** Jose M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2020 **What do you like best about InsideSales?** This is a cadence-based sales platform with artificial intelligence. This provides you with a strategic guide so that you can make a better interaction with customers, in addition to having greater efficiency and effectiveness by providing artificial intelligence information on how, when to establish communication and to whom to sell. In short, it allows you to connect with potential customers, warm and cold. It is easy to use and its interface is clean and organized. **What do you dislike about InsideSales?** Our experience has been satisfactory and the results obtained very good, more than we expected. However, they should improve the moment when we are on a call and no email can be sent and we have to wait for it to finish. This could provide better performance to the user within the platform. **Recommendations to others considering InsideSales:** It is a great tool for any sales department, you can increase the number of decision makers with whom you can communicate day by day. Your work team gets better performance and functionality, it will even be more intuitive and you will save a lot of time. Fully recommended. **What problems is InsideSales solving and how is that benefiting you?** We use playbooks in the sales department to track cadence and thus have greater fluidity in each monitoring of the accounts that enter our portfolio. It's great to be able to see which accounts to call or email each day. We obtain a greater organization of potential clients, our entire team has a work flow and time savings that we can channel into other areas of the company. It is easy to use and its interface allows us to navigate easily, we can even insert our own personalized templates in the email part. Our results have been gratifying ### 38. Xant/Playbooks automated my whole process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2021 **What do you like best about InsideSales?** That I don't have to think about what to call next. **What do you dislike about InsideSales?** Nothing really, it works great for me. In conjunction with salesforce, you can't ask for more. **Recommendations to others considering InsideSales:** It will make your entire process much easier and more efficient. **What problems is InsideSales solving and how is that benefiting you?** It schedules the calls for me, it tells me when it's time to send an email and I can send it. I have gotten call backs just from the emails. ### 39. XANT Playbooks helps keep me organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about InsideSales?** How I can easily move on to the next account without having to go back and fourth between screens as well as the simple yet effective templates for emails. I like how it notifies me when clients have opened any email that I have sent as well. **What do you dislike about InsideSales?** How it jumps back to the previous day while making calls yet I have other accounts sitting for a week or two that I have not touched where I have to go back and manually select which account to call. Also, sometimes when I talk for over 4 minutes, XANT does not record my call as a conversation. I also experience sometimes XANT being answered on the screen but it does not ring to my cellphone where I then have a three minute voicemail. Sometimes the quality of the phone is static or there is no dial tone at all. **Recommendations to others considering InsideSales:** If you want your team to become more self motivated and organized where they are able to track their own progress then I suggest investing in XANT Playbooks. I am currently at a company where I have to hit certain numbers on a daily basis. When I first started, I would have millions of tabs open to make calls, emails, tasks, which would slow me down and slow my work performance down drastically throughout the day. Now I just click one arrow and have the system work for me. Playbooks is very user-friendly and it is a great tool to implement when driving sales and business. **What problems is InsideSales solving and how is that benefiting you?** The benefits of XANT Playbooks for me would definitely be the email templates. Most clients are so busy that they can't answer their phones on the job so being able to skip plays and send emails with two clicks makes my day and job that much easier with the convenience of Playbooks. I also come across clients who tell me they never received any email from me when I indeed saw that the email was opened which this then allows me to know that the client is not serious in doing business. If an email bounces back I also like how the system notifies me or when I make calls the phone number is already verified through XANT Playbooks. ### 40. Sales Campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about InsideSales?** I like how massive the tool is , in terms of number of contacts and points of reach to each of them (email, call, video etc) . I also like how the tool is easily integrated with other tools such as salesforce, cellphone and directory. **What do you dislike about InsideSales?** I dislike when I have to edit the format of an email because it is not intuitive how to change the font size or style or how to add an image or video right away inside the template. **Recommendations to others considering InsideSales:** Be organized to take advantage from all the tools that XANT can offer **What problems is InsideSales solving and how is that benefiting you?** I have to cover a great region (LATAM) and it allows me to do the follow ups for each customer within each region and see where they are and their timezone so I know when it is the best momento to reach out. Besides it allows me to track my process with the notifications. ### 41. XANT Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammad H. | Sales Associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about InsideSales?** Clarity of Voice, ease of dialing and fast connect. **What do you dislike about InsideSales?** The process of dialing could be better streamlined, meaning less number of clicks. **What problems is InsideSales solving and how is that benefiting you?** Knowing that the conversation is recorded to eliminate any false claims. ### 42. Saves so much time and makes it easy to sell **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** Xant has everything you need in sales prospecting **What do you dislike about InsideSales?** Software crashes rarely, it happened only couple times but can be annoying **Recommendations to others considering InsideSales:** Work smarter not harder, let XANT do the hard part. It really helps me in my day to day part. **What problems is InsideSales solving and how is that benefiting you?** It helps me save time on finding the right email or thinking the next step. It does everything for me. I would say it saves me at least 3 hours a day, wonderful! ### 43. Playbooks Dialer and Xant **Rating:** 4.5/5.0 stars **Reviewed by:** James B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2020 **What do you like best about InsideSales?** Playbooks has a lot of positive features: Sales Cadence Selection, Dispositions of calls, Reporting. I don't think I like just one feature the best. Its ability to adapt to unique business styles and processes makes for a very complete dialer. Not just needed for Sales but can be used for Order Processing as well. I should also mention support is fantastic. And my implementation team was the best! Michael and Jaden were two of the most professional individuals I've had the pleasure of working with from another company. **What do you dislike about InsideSales?** There have been a few missing features that I feel should have been released on product rollout. These features should eventually be implemented and when they are, the platform will be the best in the industry by far. I also dislike that you can't quickly assign out leads. It is a bit tedious to come up with a solution to assign out bulk leads, or just change one. **Recommendations to others considering InsideSales:** Plan out before building **What problems is InsideSales solving and how is that benefiting you?** It has helped with sales cadence, report monitoring, sales conversions, and lead tracking. It has allowed us to better understand how well reps can contact a lead. ### 44. PLAYBOOKS REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Shayla J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about InsideSales?** I ABSOLUTELY LOVE PLAYBOOKS. IT IS AN EASY AND SIMPLE SYSTEM, PROVIDED WITH ALL THE NECESSARY TOOLS TO BE SUCCESSFUL IN MAKING OUTBOUND CALLS TO PROSPECTS AND MANAGING THEIR ACCOUNTS. **What do you dislike about InsideSales?** THE ONLY DISADVANTAGE IS WHEN PLAYBOOK RUNS SLOWLY OR FREEZES UP. THIS CAUSES FOR ME TO NOT BE AS TIME EFFICIENT AS I WOULD LIKE TO BE ON A CONSISTENT BASIS. **What problems is InsideSales solving and how is that benefiting you?** IVE ONLY NOTICED SPEED AND CONNECTIVITY ISSUES WITH PLAYBOOKS EVERY BLUE MOON. ### 45. Good tool for Inside Sales Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2020 **What do you like best about InsideSales?** Phone number spoofing and email tracking **What do you dislike about InsideSales?** Minor call quality issues but not too bad **Recommendations to others considering InsideSales:** It's a great tool to use to enable greater control over your Sales Team's activities so that managers can track their teams day to day calls and emails and evaluate the performance based on those metrics. You can also record calls which enables you to do call review sessions and have more transparency in that regard as well. **What problems is InsideSales solving and how is that benefiting you?** The ability to send mass emails and track if prospects are opening my emails and sharing internally or not. This allows much greater information gathering to reach a wide audience and gauge their overall interest in our products and services. We can also spoof phone numbers which allows me to connect with more prospects, especially when I am cold calling people. Another great feature is the ability to streamline my workflow during the day so I don't have to think about who to call next because it tells me how many tasks I have for that day and I can quickly email and call more people than having to manually search each person in SalesForce. ### 46. A "must have" **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro F. | Business Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about InsideSales?** Playbooks lean and clean look denounce its spirit. It's intuitive, fast and client oriented. One of the most stable tools I had the pleasure of using in 20 years of experience in client management. The leads always find the right path thru the sales funnel. I was skeptical when "we" first met, but he promised, and he delivered. **What do you dislike about InsideSales?** Nothing to be honest, now I'm just waiting to view the insights at full throttle. For some people the graphic interface scheme could be a problem. I would make available diferent themes with diferente colour schemes. The Reference Notes don't allow paragraph which is the only step back I find. **Recommendations to others considering InsideSales:** I would recomend a demo and a test. From my point a view its a option to consider if lead management is a issue inside the company or organization. **What problems is InsideSales solving and how is that benefiting you?** CTI interface and routing the leads thru the qualification and sales process. At the moment the playbooks is still in a ongoing process of development, so we are still discovering new possibilities every day. On and on the lead management was the top priority when introducing Playbooks and until now its a win. ### 47. Productivity to the max **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InsideSales?** Multiple touches a week per prospect, easy peasy. **What do you dislike about InsideSales?** Time zones aren't always accurate for number. **Recommendations to others considering InsideSales:** I haven't missed out on contacting someone due to this product. It makes sure everyone in my sales funnel is contacted. **What problems is InsideSales solving and how is that benefiting you?** Making sure no prospects go untouched. Have realized that you can figure out what works best for each person, email is better for some, but others really prefer the personal touch of a call. ### 48. Better than I expected **Rating:** 5.0/5.0 stars **Reviewed by:** matt s. | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about InsideSales?** Easy to rapidly get through calls and emails. i also love being able to see if people read my emails. i can sit down and get through more work in one hour than i was able to get done in 4 hours while using our previous system at athenahealth **What do you dislike about InsideSales?** ive only had issues with inbound calls / transferring. the problem i have sometimes is that i will be on a call, and inbound call will come, but i wont be able to hear the person from the inbound call if i hang up on the other line. other than that i cant say there is a whole lot of problems that i have seen while using playbooks/xant. **What problems is InsideSales solving and how is that benefiting you?** I can get a lot more done in a much shorter amount of time. before, i was having to manually go to each of my leads and click on phone numbers to call. email templates have also made using this system much more sufficient ### 49. my planner for someone that doesnt use a planner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about InsideSales?** the daily tasks. keeps my calls organized **What do you dislike about InsideSales?** The email option. Needs more functions and better integration with google. **What problems is InsideSales solving and how is that benefiting you?** calls will drop. nothing major ### 50. Xant is a wish come true for anyone in sales or customer success! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2020 **What do you like best about InsideSales?** I love being able to determine/customize the steps of the play and then knowing where each customer is in the play. But, I think what I love the most is knowing when a customer has opened my message and that they can schedule a meeting with me through Xant, and that meeting is tracked in Sales Force. **What do you dislike about InsideSales?** I'd like more flexibility on skipping steps. **What problems is InsideSales solving and how is that benefiting you?** It saves so much time not having to go back and forth with a customer trying to schedule a meeting, and it lets me control my schedule when I can block out my calendar for other activities that are outside of customer meetings. So, time management. Secondly, proving customer engagement. Xant allows me to know when a customer has engaged with my outreach. Oh! being able to call direct from Xant and have custom voice mails ready is such a time saver. ## InsideSales Discussions - [Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?](https://www.g2.com/discussions/26128-do-you-think-playbooks-will-integrate-more-plays-into-the-system-by-the-end-of-2020) - 1 comment, 2 upvotes - [Does Playbooks work with the Microsoft Dynamics cloud solution?](https://www.g2.com/discussions/work-with-miscrosoft-dynamics) - 1 comment, 1 upvote - [Is Playbooks Salesforce lightning ready?](https://www.g2.com/discussions/salesforce-lightning-capable-f9f5a24d-500f-4b05-8b22-2ef70a1f8b83) - 1 comment, 1 upvote - [View InsideSales pricing details and edition comparison](https://www.g2.com/products/insidesales/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+11%3A24%3A42+-0500&secure%5Bsession_id%5D=33cbf10c-a231-408d-932f-8f9f2e6f3eb8&secure%5Btoken%5D=ce466734de80b3ee225e80b3d74b951181eb36ced012bc2d5aa8f3605e58e417&format=llm_user) ## InsideSales Features **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Connections - Reporting - Messaging ## Top InsideSales Alternatives - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,501 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews)