InsideSales Reviews & Product Details

the task function. I love that I can upload a lead and it tells me when I have to call them. Much of my day used to be spent figuring out who to call. Now I can just call call call. Review collected by and hosted on G2.com.

there should be a calendar tool where you can select when to start a person in a play and move around tasks based on your workload. If I add 20 people day 1 then 20 people day 2 the 30 people day 3. the overlapping tasks sometimes make it so there are 70 on the same day. It would be nice If I could select some to move out, or start later. Review collected by and hosted on G2.com.

Nothing - required to place characters in this box. Review collected by and hosted on G2.com.

Sadly, this tool went downhill dramatically after the buy-out from Aurea. They laid off all of the employees and brought in people who could not support customers. I used this tool daily, and the functionality compared to all of the other competitors we reviewed when leaving InsideSales was laughable. Please. do not move forward with this software. Review collected by and hosted on G2.com.

Nothing now. typing this to fill in space. Review collected by and hosted on G2.com.

Lack of relevant responses from support services. Review collected by and hosted on G2.com.

It was simple to start using. That's the extent of my positive experience. Review collected by and hosted on G2.com.

Xant/InsideSales seems like it will sync easily with Salesforce and eliminate inefficiencies but after months of trying to use the workflows and sync with Salesforce, I experienced nothing but issues. Calls dropping, syncing with incorrect accounts, and not writing back were all issues that were ongoing. Review collected by and hosted on G2.com.

Nothing now. I used to love their Playbooks software. Although, since the buyout from Aurea, their customer service has gone down the drain. Support became non-existent Review collected by and hosted on G2.com.

Lack of transparency for support and updates. Support tickets remain open for days. There is constant unexpected downtime with no resolution for days without identification of the root cause. Support documents are out of date, and they don't ever get updated. After Aurea bought InsideSales, they gutted the staff, brought on independent contractors who could not provide any support, and then raised all the prices for their services. Review collected by and hosted on G2.com.

The automated campaigns are great for BDRs, but aren't the best for AEs who need a more personalized approach for handling their pipeline. I did like how you could call right out of salesforce. Review collected by and hosted on G2.com.

It was. a big hard to use and wasn't the best for Account Executives. It would be good to use soley for BDR campaigns. Review collected by and hosted on G2.com.

Playbooks is an awesome tool to help me tackle my book of business strategically and accurately while giving me a great view of my customers in a way to only help me win! Easy to use and easy to follow the steps allows me to set my day up with ease and meet my companies metrics and KPI's. This tool makes me a better Salesperson. Review collected by and hosted on G2.com.

At this point the positives outweigh the negatives but the one thing I would like to see is the ability to send one email to multiple people which is not something Playbooks can do just yet Review collected by and hosted on G2.com.

The automated selection of accounts is useful. That's where it stops, unfortunately. Review collected by and hosted on G2.com.

It has a very unintuitive interface. For example: It's not clear when a bot is active (messaging), buttons and actions are in unexpected or hidden places and navigating the tool is hard for reps. Our company (100+ reps) has needed much support and it always took a lot of time for problems to get solved. We currently have an issue that changes our phonenumbers' country codes so that it looks like we're calling from another country. This is killing to our connection rate, so we're working outside the tool for two weeks already(!) We've worked with it for over a year and, finally, upper management has decided to stop using it. A sigh of relief was audible throughout our salesforce. Review collected by and hosted on G2.com.

The ability to contact leads in real-time with their deep integration with Salesforce Review collected by and hosted on G2.com.

I wish they were still offering their Powerdialer product, it was amazing Review collected by and hosted on G2.com.

User Interface and ease of finding information on latest news updates. Provides insight on sales analtyics with historical trending of data. Configuration of snapshots can be done by end user without the need of IT support Review collected by and hosted on G2.com.

Release guidelines and training. There are good amount of updates being released regularly without proper documentation and release notes. It will be really nice to have release notes shared to user community before the release. Review collected by and hosted on G2.com.