# InsideSales Reviews **Vendor:** InsideSales **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 618 ## About InsideSales Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t. ## InsideSales Reviews ### 1. this tool made my life so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2020 **What do you like best about InsideSales?** the task function. I love that I can upload a lead and it tells me when I have to call them. Much of my day used to be spent figuring out who to call. Now I can just call call call. **What do you dislike about InsideSales?** there should be a calendar tool where you can select when to start a person in a play and move around tasks based on your workload. If I add 20 people day 1 then 20 people day 2 the 30 people day 3. the overlapping tasks sometimes make it so there are 70 on the same day. It would be nice If I could select some to move out, or start later. **What problems is InsideSales solving and how is that benefiting you?** time management, productivity, organization ### 2. All downhill **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about InsideSales?** Nothing - required to place characters in this box. **What do you dislike about InsideSales?** Sadly, this tool went downhill dramatically after the buy-out from Aurea. They laid off all of the employees and brought in people who could not support customers. I used this tool daily, and the functionality compared to all of the other competitors we reviewed when leaving InsideSales was laughable. Please. do not move forward with this software. **What problems is InsideSales solving and how is that benefiting you?** Inside sales is trying to make selling easier and automating workflows. they are not succeeding at this considering the regularity with which the tool goes down and becomes unusable. ### 3. Simple to use, poor performance over 5000 non recorded calls this year 2023 **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about InsideSales?** Nothing now. typing this to fill in space. **What do you dislike about InsideSales?** Lack of relevant responses from support services. **What problems is InsideSales solving and how is that benefiting you?** The CEO of Aurea left because he knew the problems were pretty deep. I emailed him, my email bounced, and now he's working somewhere else that has a chance. Now they've got Meshach in London, England driving the ship. Lots of marketing on the front end and very polished but doesn't seem like they know where to go from here. ### 4. Xant struggles to sync with Salesforce **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about InsideSales?** It was simple to start using. That's the extent of my positive experience. **What do you dislike about InsideSales?** Xant/InsideSales seems like it will sync easily with Salesforce and eliminate inefficiencies but after months of trying to use the workflows and sync with Salesforce, I experienced nothing but issues. Calls dropping, syncing with incorrect accounts, and not writing back were all issues that were ongoing. **What problems is InsideSales solving and how is that benefiting you?** It was supposed to eliminate inefficiencies but caused more trouble than it was worth. ### 5. Avoid InsideSales at all costs! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about InsideSales?** Nothing now. I used to love their Playbooks software. Although, since the buyout from Aurea, their customer service has gone down the drain. Support became non-existent **What do you dislike about InsideSales?** Lack of transparency for support and updates. Support tickets remain open for days. There is constant unexpected downtime with no resolution for days without identification of the root cause. Support documents are out of date, and they don't ever get updated. After Aurea bought InsideSales, they gutted the staff, brought on independent contractors who could not provide any support, and then raised all the prices for their services. **What problems is InsideSales solving and how is that benefiting you?** IVR system for making calls and closing sales. Doesn't seem to be working as expected anymore. ### 6. Xant Playbook - not the most easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Kyle B. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about InsideSales?** The automated campaigns are great for BDRs, but aren't the best for AEs who need a more personalized approach for handling their pipeline. I did like how you could call right out of salesforce. **What do you dislike about InsideSales?** It was. a big hard to use and wasn't the best for Account Executives. It would be good to use soley for BDR campaigns. **What problems is InsideSales solving and how is that benefiting you?** Inside sales helped us automate a lot of our BDR campaigns. Saved us lots of time not having to email out of outlook and not have to dial outside of salesforce. ### 7. Playbooks is the Winners Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Wendell B. | Inside Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about InsideSales?** Playbooks is an awesome tool to help me tackle my book of business strategically and accurately while giving me a great view of my customers in a way to only help me win! Easy to use and easy to follow the steps allows me to set my day up with ease and meet my companies metrics and KPI's. This tool makes me a better Salesperson. **What do you dislike about InsideSales?** At this point the positives outweigh the negatives but the one thing I would like to see is the ability to send one email to multiple people which is not something Playbooks can do just yet **Recommendations to others considering InsideSales:** This is an all in one tool to help you win and be a better sales person **What problems is InsideSales solving and how is that benefiting you?** The problems I am solving is my daily call blocks and tasks are now easier to run with the confidence that I can complete these on a daily basis. and the benefits I see with that is having more time to really dig into my customers accounts with a better knowledge of what their pains are and how I can solve them ### 8. Not intuitive and full of issues **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about InsideSales?** The automated selection of accounts is useful. That's where it stops, unfortunately. **What do you dislike about InsideSales?** It has a very unintuitive interface. For example: It's not clear when a bot is active (messaging), buttons and actions are in unexpected or hidden places and navigating the tool is hard for reps. Our company (100+ reps) has needed much support and it always took a lot of time for problems to get solved. We currently have an issue that changes our phonenumbers' country codes so that it looks like we're calling from another country. This is killing to our connection rate, so we're working outside the tool for two weeks already(!) We've worked with it for over a year and, finally, upper management has decided to stop using it. A sigh of relief was audible throughout our salesforce. **What problems is InsideSales solving and how is that benefiting you?** The problem we're solving is that we're stopping usage and switching to Outreach ### 9. InsideSales.com is the best Sales Enablement tool on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about InsideSales?** The ability to contact leads in real-time with their deep integration with Salesforce **What do you dislike about InsideSales?** I wish they were still offering their Powerdialer product, it was amazing **What problems is InsideSales solving and how is that benefiting you?** Prospecting leads in real-time. Speed-to-lead to increase conversions and sales ### 10. Marketing Insights and Cloud Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about InsideSales?** User Interface and ease of finding information on latest news updates. Provides insight on sales analtyics with historical trending of data. Configuration of snapshots can be done by end user without the need of IT support **What do you dislike about InsideSales?** Release guidelines and training. There are good amount of updates being released regularly without proper documentation and release notes. It will be really nice to have release notes shared to user community before the release. **What problems is InsideSales solving and how is that benefiting you?** Marketing insights and Latest updates from the market. ## InsideSales Discussions - [Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?](https://www.g2.com/discussions/26128-do-you-think-playbooks-will-integrate-more-plays-into-the-system-by-the-end-of-2020) - 1 comment, 2 upvotes - [Does Playbooks work with the Microsoft Dynamics cloud solution?](https://www.g2.com/discussions/work-with-miscrosoft-dynamics) - 1 comment, 1 upvote - [Is Playbooks Salesforce lightning ready?](https://www.g2.com/discussions/salesforce-lightning-capable-f9f5a24d-500f-4b05-8b22-2ef70a1f8b83) - 1 comment, 1 upvote - [View InsideSales pricing details and edition comparison](https://www.g2.com/products/insidesales/reviews/insidesales-review-1952056?section=pricing&secure%5Bexpires_at%5D=2026-05-25+00%3A46%3A19+-0500&secure%5Bsession_id%5D=33c30d28-fce5-4caf-ac2b-34c45cb344e3&secure%5Btoken%5D=ecac0a1c7d709c6a16f90e1180f640e588841d2563016b6c1dd6a222a1f65f21&format=llm_user) ## InsideSales Features **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Connections - Reporting - Messaging ## Top InsideSales Alternatives - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,495 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,496 reviews)