--- title: Exalate Reviews meta_title: 'Exalate Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 77 reviews by the users' company size, role or industry to find out how Exalate works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 77 scale: '5' date_modified: '2026-08-13' parent_category: name: Cloud Data Integration url: https://www.g2.com/categories/cloud-data-integration --- # Exalate Reviews **Vendor:** Exalate **Category:** [iPaaS Software](https://www.g2.com/categories/ipaas) **Average Rating:** 4.7/5.0 **Total Reviews:** 77 ## About Exalate Exalate is a bidirectional synchronization solution that enables teams to sync data in real time between work management and ITSM tools – across departments, companies, and organizational boundaries. It connects systems like Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, Freshservice, Freshdesk, Asana, and more. Template-based sync tools work for predefined mappings but break when requirements get specific. iPaaS solutions handle orchestration across systems but add complexity and operational overhead at scale. Custom-built integrations offer control but drain resources on maintenance. Exalate sits in between: a Groovy-based scripting engine that handles any sync logic you can define, combined with a console that gives you visibility into what's running across all your connections. Teams that need operational control and flexibility for advanced cross-team or cross-company scenarios – without unpredictable costs – are the primary audience. Key capabilities: Side-by-side configuration: View and edit both sides of any connection in one screen – scripts, sync queues, and errors for each system displayed together. No need to switch between instances or coordinate with the other party to understand what's happening. Real-time bidirectional sync: Sync issues, tickets, incidents, comments, statuses, custom fields, and attachments. Scripts remain separated by direction (incoming/outgoing) for precise control. Test Run: Validate sync scripts and configuration changes before they affect production data. Preview outcomes, then publish when confident. Aida (AI assistant): Get help understanding existing scripts, designing changes, and troubleshooting sync errors – while humans stay in control. Outcome-based pricing: Pay for active work items in sync, not user seats or transaction volumes. Exalate is used by IT teams, integration administrators, DevOps engineers, and operations managers running cross-tool and cross-company integrations – from straightforward team-level syncs to complex multi-party environments with governance requirements. Trusted by 2,500+ organizations worldwide and 200+ partners. ISO 27001 certified. Over a decade in production. ## Exalate Pros & Cons **What users like:** - Users value Exalate for its **seamless data syncing** , enhancing collaboration across platforms like Jira and GitHub. (4 reviews) - Users appreciate the **seamless integration** between Jira and GitHub with Exalate, enhancing project visibility and efficiency. (4 reviews) - Users value the **automation capabilities** of Exalate, enabling seamless integration and efficient incident management across platforms. (3 reviews) - Users value the **easy integrations** of Exalate, enabling seamless connections between various systems like Jira and ServiceNow. (3 reviews) - Users value the **flexibility** of Exalate, enabling tailored integrations that adapt to their specific processes seamlessly. (3 reviews) - Users appreciate the **syncing efficiency** of Exalate, enabling seamless issue synchronization between Jira and GitHub. (3 reviews) - Users rave about Exalate's **fantastic customer support** and custom AI tool, enabling quick and efficient setup. (2 reviews) - Ease of Use (2 reviews) - Users appreciate the **quick setup process** of Exalate, allowing for efficient initial deployment and seamless synchronization. (2 reviews) - Users find **setup incredibly fast** , appreciating the straightforward process for quick and effective implementation. (2 reviews) **What users dislike:** - Users struggle with the **steep learning curve** of Exalate, requiring technical knowledge for effective use and configuration. (4 reviews) - Users face a **difficult learning curve** with Exalate due to the need for technical knowledge in scripting and sync logic. (3 reviews) - Users find the **coding difficulty** in Exalate challenging, especially with complex functionalities and scripting requirements. (2 reviews) - Users find the **complex setup** challenging initially, requiring time to master advanced configurations for effective use. (2 reviews) - Users struggle with **advanced scripting challenges** in Exalate, facing issues with syncing and text rendering between platforms. (1 reviews) - Complexity (1 reviews) - Developer Dependency (1 reviews) - Users find the **difficult setup** of Exalate confusing, particularly due to unclear error messages during troubleshooting. (1 reviews) - Users find the **high licensing cost** for both source and destination sides to be a potential drawback. (1 reviews) - Learning Difficulty (1 reviews) ## Exalate Reviews ### 1. Real-time bidirectional Jira–ServiceNow integration for ITSM incident escalation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Exalate?** We use Exalate to integrate Jira and ServiceNow ITSM for incident escalation between our support and engineering teams. The biggest advantage is that we get full control over what we want to share: fields, comments, attachments, etc. From an ITSM perspective, this is important since we want to keep ServiceNow as our system of record for incidents, while Jira manages development work. We also added conditional logic like: mapping ServiceNow assignment groups to Jira components, and synchronizing work notes differently from public comments. This was easy with Exalate's scripting capability. **What do you dislike about Exalate?** Because the tool is so customizable, there is a slight learning curve if you are moving beyond basic syncs into complex scripting. It’s not a plug-and-play tool for complex ITSM workflows, but once configured properly, it’s stable and reliable. Plus, their AI assistant (Aida) can help generate the sync logic and can significantly cut down deployment time. **What problems is Exalate solving and how is that benefiting you?** We had a complex ITSM incident escalation use case and Exalate was the right fit. We could customize everything the way we wanted. I’ve set it up so that internal developer chatter stays in Jira, but public "Work Notes" sync back to ServiceNow automatically. It’s cleared up the communication bottleneck and saved our team roughly 10 hours a week of manual data entry. We’ve seen a 35% faster resolution time on cross-team bugs.w. ### 2. Syncs Jira and GitHub with Ease, But Needs Better Text Rendering **Rating:** 3.5/5.0 stars **Reviewed by:** PP B. **Reviewed Date:** October 31, 2025 **What do you like best about Exalate?** I value Exalate for its ability to synchronize Jira issues with GitHub issues seamlessly, which is crucial in maintaining consistency between the private and public project views. This synchronization ensures that my team can focus their daily work within Jira while simultaneously providing visibility to our community and supported customers on GitHub, where they do not have direct access to Jira. Additionally, I admire the basic setup process, which is straightforward and allows for quick implementation, facilitating efficient initial deployment. Furthermore, after evaluating multiple vendors, I concluded that Exalate was the superior choice, confirming its effectiveness in fulfilling our specific needs. **What do you dislike about Exalate?** I find advanced scripting in Exalate challenging, especially when trying to implement more complex functionalities. Despite contacting support, I had issues syncing Jira fixversion with GitHub milestone, which required more than 50 lines of code and stopped working after a few months, leading to frustration and me eventually giving up on it. Additionally, I am not satisfied with the text rendering between Jira and GitHub, which I feel needs improvement. **What problems is Exalate solving and how is that benefiting you?** Exalate allows my team to focus on Jira for daily work while giving visibility on GitHub to the community and supported customers, who can't access Jira since GitHub is open source. ### 3. Exalate has been a game-changer for our cross-platform integration needs **Rating:** 5.0/5.0 stars **Reviewed by:** Vineela M. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Exalate?** We've been using Exalate to synchronize tickets between Zendesk and Jira, and the experience has been smooth and highly effective. What truly stands out is the flexibility and control it provides — from intuitive visual triggers to more advanced scripting options that allow for precise and customized sync logic. **What do you dislike about Exalate?** for someone new to Exalate, the setup can be a little confusing at first. And sometimes, the error messages aren’t very clear, which makes troubleshooting harder than it should be. But overall, once everything is set up, it works really well. **What problems is Exalate solving and how is that benefiting you?** Exalate is helping us sync tickets between Zendesk and Jira, so our support and development teams can work in their own tools without missing any updates. It saves us a lot of time by removing the need for manual updates or switching platforms, and it keeps everyone on the same page. This has improved our team collaboration, reduced delays in handling issues, and made our overall workflow much smoother. ### 4. No-nonsense integration tool that delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Wouter D. | Service coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Exalate?** What stands out most about exalate is the support and custom AI tool that helps you code ( if you choose for script syncing) and set-up syncs incredibly fast **What do you dislike about Exalate?** We haven't had any issues yet with exalate itself if there would be one "dislike" that would be the need of a license on both the source and destination side however with a new Exalate networks this is off the table and no longer the case **What problems is Exalate solving and how is that benefiting you?** connecting our jira towards other solutions ( Jira, servicenow, ...) ## Exalate Discussions - [How do I sync GitHub with Jira?](https://www.g2.com/discussions/how-do-i-sync-github-with-jira) - 1 comment, 1 upvote - [How do you use Exalate?](https://www.g2.com/discussions/how-do-you-use-exalate) - 1 comment - [What is Exalate JIRA?](https://www.g2.com/discussions/what-is-exalate-jira) - 1 comment - [What does Exalate do?](https://www.g2.com/discussions/what-does-exalate-do) - 1 comment - [View Exalate pricing details and edition comparison](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2046922&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A44%3A25+-0500&secure%5Bsession_id%5D=64501eb2-349b-4a9b-bcec-0ddd94032f57&secure%5Btoken%5D=4402d0aad186076f81af0800591d31e6a2d3efd59fe49cc0681be2ff7615038b&format=llm_user) ## Exalate Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) ## Exalate Features **Setup** - Activities - Dependencies - Notifications - Calendar Management - Business Process Automation **Development ** - Real-Time Integration - Reusable connectors - Data Connectors - QuickBooks Integration - Active Directory Integration - Cloud Data Integration - ERP integration - Third-Party Integrations - Social Media Integration - Accounting Integration - Website Integration **Management** - Updates - Audit Trail - Integration **Management ** - Monitoring & Notification - Routing And Orchestration - Data Mapping - Data Transformation - Data Management - Document Management - Workflow Management - Application Management - Transaction Management - Metadata Management - Integrations Management - Data Storage Management - User Management - Payroll Management - Email Management - Integration Management - Help Desk Management - HR Management - eCommerce Management - Sales Management - Real-Time Monitoring - Real-Time Notifications **Security** - Data Encryption - Security Standards - Communication Protocol - SSL Security **Generative AI** - AI Text Generation - Generative AI **Integration Options** - Data Virtualization - Managed File Transfers - Real-Time Data - Data Capture and Transfer **Agentic AI - Workflow Management** - Multi-step Planning - Cross-system Integration - Adaptive Learning **Additional Functionality** - Drag & Drop - Template Management - Approval Process Control - Customizable Dashboard - Rules-Based Workflow - Document Management - Monitoring - Progress Tracking - Workflow Configuration - Collaboration Tools - Commenting/Notes - Task Management - Forms Management - No-Code - Data Import/Export - Email Management - Customizable Reports - Access Controls/Permissions - Graphical Workflow Editor - Real-Time Data - API - Search/Filter - AI Copilot - Mobile Access - Customizable Fields - Activity Tracking - Compliance Tracking - Role-Based Permissions - Reporting/Analytics - Project Workflow - Activity Dashboard **Deployment ** - Hybrid - Cloud to Cloud **Additional Functionality** - Real-Time Updates - Search/Filter - Reporting/Analytics - Data Warehouse - Data Import/Export - ETL - Generative AI - Data Visualization - Access Controls/Permissions - Database Support - Alerts/Escalation - Event Logs - Dashboard - Data Synchronization - Monitoring - Widgets - Real-Time Reporting - API - Multiple Data Sources - Activity Tracking - Drag & Drop - Automated Scheduling - Configurable Workflow - Data Aggregation and Publishing - Data Extraction - Mobile Access - AI Copilot - Web Services - Real-Time Analytics - SMS Messaging - Point of Sale (POS) - CRM - Dashboard Creation - Activity Dashboard - Event Tracking - AI/Machine Learning - Data Quality Control - Accounting - Ad hoc Reporting ## Top Exalate Alternatives - [Zapier](https://www.g2.com/products/zapier/reviews) - 4.5/5.0 (2,065 reviews) - [Workato](https://www.g2.com/products/workato/reviews) - 4.7/5.0 (748 reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - 4.5/5.0 (657 reviews)