Exalate Reviews & Product Details

The scripting flexibility is what sold me. We sync issues between Jira and GitHub and the Groovy-based scripts let us control exactly what gets mapped and what doesn't. Most sync tools force you into rigid field mappings that never quite fit, Exalate actually lets you handle the edge cases. Setup took some time but once it clicked, it just runs. Review collected by and hosted on G2.com.

The learning curve is real. If you're not comfortable with scripting, you'll struggle in the beginning. The documentation is decent but some of the more advanced use cases aren't well covered and you end up digging through community forums. Would be nice to have more ready-made templates. Review collected by and hosted on G2.com.

At AssessPrep, we manage assessments, question banks, and academic workflows on our platform, while our product team works in Jira. Exalate helped connect both systems without forcing either team to change how they work. The flexibility of the synchronization rules made it possible to keep assessment-related requests and development tasks aligned. Review collected by and hosted on G2.com.

Initial setup takes some effort, especially if your workflow is customized. We needed technical input to configure everything correctly, and troubleshooting advanced sync scenarios can be challenging. Review collected by and hosted on G2.com.

Exalate has been an absolute game-changer for our workflow integration. The tool itself is incredibly powerful, flexible, and handles complex data syncing with ease.

However, what truly sets Exalate apart is their world-class customer success team. Our account representative, German, has been nothing short of amazing. German is incredibly responsive, knowledgeable, and genuinely invested in our success. It’s rare to find an account rep who goes this far above and beyond. Review collected by and hosted on G2.com.

There is a bit of a learning curve if you are dive deep into advanced, custom scripting, but the documentation is solid, and with German’s and his team exceptional support, any hurdles we faced were resolved almost instantly. Review collected by and hosted on G2.com.

Exalate makes it easy to sync issues between different Jira instances and other platforms without changing how each team works. It's flexible, reliable, and handles complex integrations really well. Review collected by and hosted on G2.com.

The initial setup can take some time if you have advanced sync requirements, but once it's configured, it runs smoothly with very little maintenance. Review collected by and hosted on G2.com.

We work with clients and candidates across a lot of different regions, and keeeping our internal Jira in sync with client-side tools was always messy. Exalate handles that really cleanly. The fact that both sides control their own sync rules is a big deal for us since we deal with sensitive candidate data and information. Review collected by and hosted on G2.com.

Initial setup took so much longer than we expected. We had to loop in an developer to get the scripts right, which isnt ideal if you want something up and running quickly. Review collected by and hosted on G2.com.

I really appreciate the decentralized architecture. It allows us and our partner to maintain full control over our own Jira environments. We don't have to give them admin access to our system, and they don't have to give us theirs. It’s the most secure and professional way to sync tasks across different organizations and versions of Jira (Cloud and Server). Review collected by and hosted on G2.com.

The initial configuration can be time-consuming, especially when bridging different versions of Jira (Cloud vs. On-prem). Because both sides of the connection need to be configured separately to maintain security, it requires a lot of coordination with the partner's admin. This can be challenging when working across different time zones, as any small tweak to the sync logic usually requires verification from both parties Review collected by and hosted on G2.com.

Our product and engineering teams run on different tools and syncing tasks between them was a constant headache. Exalate solved that without forcing either team to change how they work. The two-way sync is solid and the flexibility in mapping fields is something we havent found in other tools. Review collected by and hosted on G2.com.

The error messages when something breaks in a script are not always clear. You sometimes spend more time debugging than you should. Better

logging would help a lot. Review collected by and hosted on G2.com.

What we like most about Exalate is its flexibility. The scripting engine allows us to fully control how Jira and Salesforce communicate, even in complex scenarios. It doesn’t feel like a “rigid connector”, it adapts to our processes instead of forcing us to adapt to it.

We also really appreciate its reliability over the years and the quality of the support team, which has always been responsive and knowledgeable when we needed help. Review collected by and hosted on G2.com.

The main challenge is the learning curve. To fully leverage Exalate’s power, you need some technical knowledge, especially around scripting and sync logic. It’s not a plug-and-play tool if you have advanced requirements. Review collected by and hosted on G2.com.

We use Exalate to integrate Jira and ServiceNow ITSM for incident escalation between our support and engineering teams. The biggest advantage is that we get full control over what we want to share: fields, comments, attachments, etc. From an ITSM perspective, this is important since we want to keep ServiceNow as our system of record for incidents, while Jira manages development work. We also added conditional logic like: mapping ServiceNow assignment groups to Jira components, and synchronizing work notes differently from public comments. This was easy with Exalate's scripting capability. Review collected by and hosted on G2.com.

Because the tool is so customizable, there is a slight learning curve if you are moving beyond basic syncs into complex scripting. It’s not a plug-and-play tool for complex ITSM workflows, but once configured properly, it’s stable and reliable. Plus, their AI assistant (Aida) can help generate the sync logic and can significantly cut down deployment time. Review collected by and hosted on G2.com.

We've been struggling with syncing Jira and ServiceNow across two different teams for almost a year. Tried a couple of other tools before Exalate and honestly nothing came close to what we needed. the setup took a bit of time to figure out, especially the scripting part, but once it clicked everything just ran smoothly.

What I really liked is that each side of the connection is configured independently. Our partner company doesnt see fields they shouldn't, and we don't get flooded with their internal notes either. That was a big deal for us since we work with external vendors a lot.

The support team was super helpful when we got stuck. they responded within a few hours and actually understood the technical side of things, not just copy/pasting from a FAQ page. Review collected by and hosted on G2.com.

There is a learning curve to get started, but once you're past it, the flexibility and power are hard to beat. Overall, would definitely recommend it for teams that need serious, flexible integrations. Not a plug-and-play solution, but absolutely worth the effort. (edited) Review collected by and hosted on G2.com.