--- title: Exalate Reviews meta\_title: 'Exalate Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how Exalate works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Cloud Data Integration url: https://www.g2.com/categories/cloud-data-integration --- ### Exalate Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value Exalate for its **seamless data syncing** , enhancing collaboration across platforms like Jira and GitHub. [(4 mentions)](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2046922&qs=pros-and-cons#reviews) Users appreciate the **seamless integration** between Jira and GitHub with Exalate, enhancing project visibility and efficiency. [(4 mentions)](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2165686&qs=pros-and-cons#reviews) Users value the **automation capabilities** of Exalate, enabling seamless integration and efficient incident management across platforms. [(3 mentions)](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2046926&qs=pros-and-cons#reviews) Users value the **easy integrations** of Exalate, enabling seamless connections between various systems like Jira and ServiceNow. [(3 mentions)](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2165653&qs=pros-and-cons#reviews) Users value the **flexibility** of Exalate, enabling tailored integrations that adapt to their specific processes seamlessly. [(3 mentions)](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2165675&qs=pros-and-cons#reviews) Users struggle with the **steep learning curve** of Exalate, requiring technical knowledge for effective use and configuration. [(4 mentions)](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2342925&qs=pros-and-cons#reviews) Users face a **difficult learning curve** with Exalate due to the need for technical knowledge in scripting and sync logic. [(3 mentions)](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2342886&qs=pros-and-cons#reviews) Users find the **coding difficulty** in Exalate challenging, especially with complex functionalities and scripting requirements. [(2 mentions)](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2342808&qs=pros-and-cons#reviews) Users find the **complex setup** challenging initially, requiring time to master advanced configurations for effective use. [(2 mentions)](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2382297&qs=pros-and-cons#reviews) Users struggle with **advanced scripting challenges** in Exalate, facing issues with syncing and text rendering between platforms. [(1 mentions)](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2342787&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Exalate ##### 1. Data Syncing Users value Exalate for its **seamless data syncing** , enhancing collaboration across platforms like Jira and GitHub. [ See 4 mentions ](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2046922&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Real-time bidirectional Jira–ServiceNow integration for ITSM incident escalation" What do you like about Exalate? We use Exalate to integrate Jira and ServiceNow ITSM for incident escalation between our support and engineering teams. The biggest advantage is that ![PP B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PP B.") PB PP B. 3.5/5 "Syncs Jira and GitHub with Ease, But Needs Better Text Rendering" What do you like about Exalate? I value Exalate for its ability to synchronize Jira issues with GitHub issues seamlessly, which is crucial in maintaining consistency between the priv ##### 2. Integrations Users appreciate the **seamless integration** between Jira and GitHub with Exalate, enhancing project visibility and efficiency. [ See 4 mentions ](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2165686&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Real-time bidirectional Jira–ServiceNow integration for ITSM incident escalation" What do you like about Exalate? We use Exalate to integrate Jira and ServiceNow ITSM for incident escalation between our support and engineering teams. The biggest advantage is that ![Brenda T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda T.") BT Brenda T. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Zendesk-Jira Integration for Effortless Ticket Creation" What do you like about Exalate? I like the most in the quick relation between Zendesk and Jira for creating tickets that needs support from the engineering team. ##### 3. Automation Users value the **automation capabilities** of Exalate, enabling seamless integration and efficient incident management across platforms. [ See 3 mentions ](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2046926&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Real-time bidirectional Jira–ServiceNow integration for ITSM incident escalation" What do you like about Exalate? We use Exalate to integrate Jira and ServiceNow ITSM for incident escalation between our support and engineering teams. The biggest advantage is that ![Brenda T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda T.") BT Brenda T. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Zendesk-Jira Integration for Effortless Ticket Creation" What do you like about Exalate? I like the most in the quick relation between Zendesk and Jira for creating tickets that needs support from the engineering team. ##### 4. Easy Integrations Users value the **easy integrations** of Exalate, enabling seamless connections between various systems like Jira and ServiceNow. [ See 3 mentions ](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2165653&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Real-time bidirectional Jira–ServiceNow integration for ITSM incident escalation" What do you like about Exalate? We use Exalate to integrate Jira and ServiceNow ITSM for incident escalation between our support and engineering teams. The biggest advantage is that ![Brenda T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda T.") BT Brenda T. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Zendesk-Jira Integration for Effortless Ticket Creation" What do you like about Exalate? I like the most in the quick relation between Zendesk and Jira for creating tickets that needs support from the engineering team. ##### 5. Flexibility Users value the **flexibility** of Exalate, enabling tailored integrations that adapt to their specific processes seamlessly. [ See 3 mentions ](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2165675&qs=pros-and-cons#reviews) See Related User Reviews AM Andrea M. Mid-Market (51-1000 emp.) 5.0/5 "A long-term partner for our Jira–Salesforce integration" What do you like about Exalate? What we like most about Exalate is its flexibility. The scripting engine allows us to fully control how Jira and Salesforce communicate, even in compl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Real-time bidirectional Jira–ServiceNow integration for ITSM incident escalation" What do you like about Exalate? We use Exalate to integrate Jira and ServiceNow ITSM for incident escalation between our support and engineering teams. The biggest advantage is that ### 5 Cons or Disadvantages of Exalate ##### 1. Learning Curve Users struggle with the **steep learning curve** of Exalate, requiring technical knowledge for effective use and configuration. [ See 4 mentions ](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2342925&qs=pros-and-cons#reviews) See Related User Reviews AM Andrea M. Mid-Market (51-1000 emp.) 5.0/5 "A long-term partner for our Jira–Salesforce integration" What do you dislike about Exalate? The main challenge is the learning curve. To fully leverage Exalate’s power, you need some technical knowledge, especially around scripting and sync l ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Real-time bidirectional Jira–ServiceNow integration for ITSM incident escalation" What do you dislike about Exalate? Because the tool is so customizable, there is a slight learning curve if you are moving beyond basic syncs into complex scripting. It’s not a plug-and ##### 2. Difficult Learning Users face a **difficult learning curve** with Exalate due to the need for technical knowledge in scripting and sync logic. [ See 3 mentions ](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2342886&qs=pros-and-cons#reviews) See Related User Reviews AM Andrea M. Mid-Market (51-1000 emp.) 5.0/5 "A long-term partner for our Jira–Salesforce integration" What do you dislike about Exalate? The main challenge is the learning curve. To fully leverage Exalate’s power, you need some technical knowledge, especially around scripting and sync l ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Real-time bidirectional Jira–ServiceNow integration for ITSM incident escalation" What do you dislike about Exalate? Because the tool is so customizable, there is a slight learning curve if you are moving beyond basic syncs into complex scripting. It’s not a plug-and ##### 3. Coding Difficulty Users find the **coding difficulty** in Exalate challenging, especially with complex functionalities and scripting requirements. [ See 2 mentions ](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2342808&qs=pros-and-cons#reviews) See Related User Reviews AM Andrea M. Mid-Market (51-1000 emp.) 5.0/5 "A long-term partner for our Jira–Salesforce integration" What do you dislike about Exalate? The main challenge is the learning curve. To fully leverage Exalate’s power, you need some technical knowledge, especially around scripting and sync l ![PP B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PP B.") PB PP B. 3.5/5 "Syncs Jira and GitHub with Ease, But Needs Better Text Rendering" What do you dislike about Exalate? I find advanced scripting in Exalate challenging, especially when trying to implement more complex functionalities. Despite contacting support, I had ##### 4. Complex Setup Users find the **complex setup** challenging initially, requiring time to master advanced configurations for effective use. [ See 2 mentions ](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2382297&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Real-time bidirectional Jira–ServiceNow integration for ITSM incident escalation" What do you dislike about Exalate? Because the tool is so customizable, there is a slight learning curve if you are moving beyond basic syncs into complex scripting. It’s not a plug-and ![Brenda T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda T.") BT Brenda T. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Zendesk-Jira Integration for Effortless Ticket Creation" What do you dislike about Exalate? The configuration is a little tricky but not impossible. ##### 5. App Issues Users struggle with **advanced scripting challenges** in Exalate, facing issues with syncing and text rendering between platforms. [ See 1 mentions ](https://www.g2.com/products/exalate-exalate/reviews?filters%5Bsentiment_snippet%5D=2342787&qs=pros-and-cons#reviews) See Related User Reviews ![PP B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PP B.") PB PP B. 3.5/5 "Syncs Jira and GitHub with Ease, But Needs Better Text Rendering" What do you dislike about Exalate? I find advanced scripting in Exalate challenging, especially when trying to implement more complex functionalities. Despite contacting support, I had ## Top-Rated Alternatives [ ![Zapier](https://images.g2crowd.com/uploads/product/hd_favicon/09b983be128970316413d9f835f337b5/zapier.svg "Zapier") Zapier 4.5/5(2,086) ](https://www.g2.com/products/zapier/reviews) [ ![Workato](https://images.g2crowd.com/uploads/product/hd_favicon/5e21242185438a3b63b0b3cc5eb921b0/workato.svg "Workato") Workato 4.7/5(777) ](https://www.g2.com/products/workato/reviews) [ ![MuleSoft Anypoint Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d763ac0221fcc0848182458b48016e06/mulesoft-anypoint-platform%282%29.svg "MuleSoft Anypoint Platform") MuleSoft Anypoint Platform 4.5/5(775) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/exalate-exalate/competitors/alternatives) ![Horatiu V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Horatiu V.") HV Horatiu V. Growth Marketer Marketing and Advertising Small-Business (50 or fewer emp.) 6/2/2026 "Powerful Groovy Scripting for Precise Jira–GitHub Sync" 5/5 What do you like best about Exalate? The scripting flexibility is what sold me. We sync issues between Jira and GitHub and the Groovy-based scripts let us control exactly what gets mapped and what doesn't. Most sync tools force you into rigid field mappings that never quite fit, Exalate actually lets you handle the edge cases. Setup took some time but once it clicked, it just runs. Review collected by and hosted on G2.com. What do you dislike about Exalate? The learning curve is real. If you're not comfortable with scripting, you'll struggle in the beginning. The documentation is decent but some of the more advanced use cases aren't well covered and you end up digging through community forums. Would be nice to have more ready-made templates. Review collected by and hosted on G2.com. What problems is Exalate solving and how is that benefiting you? At Genezio we work with external partners and clients who use different project management tools. Keeping everyone aligned without manually copying updates was a pain. Exalate handles the cross-platform syncing so our team stays in their tools and the other side stays in theirs. Saves us a few hours a week easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rohit Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit Y.") RY Rohit Y. Sr. Software Developer Small-Business (50 or fewer emp.) 6/9/2026 "Exalate Keeps AssessPrep and Jira Perfectly Aligned with Flexible Sync Rules" 4/5 What do you like best about Exalate? At AssessPrep, we manage assessments, question banks, and academic workflows on our platform, while our product team works in Jira. Exalate helped connect both systems without forcing either team to change how they work. The flexibility of the synchronization rules made it possible to keep assessment-related requests and development tasks aligned. Review collected by and hosted on G2.com. What do you dislike about Exalate? Initial setup takes some effort, especially if your workflow is customized. We needed technical input to configure everything correctly, and troubleshooting advanced sync scenarios can be challenging. Review collected by and hosted on G2.com. What problems is Exalate solving and how is that benefiting you? Before Exalate, when a client reported an issue with an assessment or requested a feature through AssessPrep, updates had to be manually communicated to the product team in Jira. Now information flows automatically between both systems, reducing manual follow-ups and helping teams stay on the same page. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/1/2026 "Excellent Product Backed by Phenomenal Support!" 5/5 What do you like best about Exalate? Exalate has been an absolute game-changer for our workflow integration. The tool itself is incredibly powerful, flexible, and handles complex data syncing with ease. However, what truly sets Exalate apart is their world-class customer success team. Our account representative, German, has been nothing short of amazing. German is incredibly responsive, knowledgeable, and genuinely invested in our success. It’s rare to find an account rep who goes this far above and beyond. Review collected by and hosted on G2.com. What do you dislike about Exalate? There is a bit of a learning curve if you are dive deep into advanced, custom scripting, but the documentation is solid, and with German’s and his team exceptional support, any hurdles we faced were resolved almost instantly. Review collected by and hosted on G2.com. What problems is Exalate solving and how is that benefiting you? Exalate automatically syncs our tickets, comments, and attachments between the two Jira platforms in real-time. This eliminates manual updates, cuts out endless email chains, and ensures both teams have accurate data instantly. Because of its decentralized security, both sides maintain total control over what data is shared, making it the perfect, secure bridge for our Jira-to-Jira workflows. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jahid H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jahid H.") JH Jahid H. SEO Analyst Small-Business (50 or fewer emp.) 7/13/2026 "Flexible, Reliable Issue Sync Across Jira and Other Platforms" 5/5 What do you like best about Exalate? Exalate makes it easy to sync issues between different Jira instances and other platforms without changing how each team works. It's flexible, reliable, and handles complex integrations really well. Review collected by and hosted on G2.com. What do you dislike about Exalate? The initial setup can take some time if you have advanced sync requirements, but once it's configured, it runs smoothly with very little maintenance. Review collected by and hosted on G2.com. What problems is Exalate solving and how is that benefiting you? As a development team at EventBookings, we collaborate with partners and external teams that use different systems. Exalate keeps issues synchronized automatically, so we don't have to manually copy updates or worry about missing information. It has made collaboration much more efficient and reduced the back-and-forth between teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DE Danny E. Full-Stack Developer Mid-Market (51-1000 emp.) 6/3/2026 "Exalate Keeps Jira Sync Clean and Secure Across Regions" 4.5/5 What do you like best about Exalate? We work with clients and candidates across a lot of different regions, and keeeping our internal Jira in sync with client-side tools was always messy. Exalate handles that really cleanly. The fact that both sides control their own sync rules is a big deal for us since we deal with sensitive candidate data and information. Review collected by and hosted on G2.com. What do you dislike about Exalate? Initial setup took so much longer than we expected. We had to loop in an developer to get the scripts right, which isnt ideal if you want something up and running quickly. Review collected by and hosted on G2.com. What problems is Exalate solving and how is that benefiting you? Cross-company issue tracking without exposing our internal workflows. We can collaborate with enterprise clients on hiring pipelines without giving them access to our full project board. Saves a lot of back and forth. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BY Brian Y. DevOps Systems Engineer Mid-Market (51-1000 emp.) 3/12/2026 "Secure, Decentralized Jira Sync Across Organizations" 4/5 What do you like best about Exalate? I really appreciate the decentralized architecture. It allows us and our partner to maintain full control over our own Jira environments. We don't have to give them admin access to our system, and they don't have to give us theirs. It’s the most secure and professional way to sync tasks across different organizations and versions of Jira (Cloud and Server). Review collected by and hosted on G2.com. What do you dislike about Exalate? The initial configuration can be time-consuming, especially when bridging different versions of Jira (Cloud vs. On-prem). Because both sides of the connection need to be configured separately to maintain security, it requires a lot of coordination with the partner's admin. This can be challenging when working across different time zones, as any small tweak to the sync logic usually requires verification from both parties Review collected by and hosted on G2.com. What problems is Exalate solving and how is that benefiting you? Exalate is solving the critical challenge of synchronizing our Jira Cloud instance with a partner’s on-premise Server. The biggest benefit has been overcoming the timezone gap; because Exalate uses an asynchronous queuing system, our teams stay aligned even when we aren't working at the same time. This has saved us hours of manual updates and coordination meetings. The scripting flexibility also allows us to handle the complex field mapping required for our technical projects, giving us a reliable, automated bridge between two very different environments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Aygul M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aygul M.") AM Aygul M. Content Strategits Small-Business (50 or fewer emp.) 6/8/2026 "Solid Two-Way Sync and Flexible Field Mapping with Exalate" 4.5/5 What do you like best about Exalate? Our product and engineering teams run on different tools and syncing tasks between them was a constant headache. Exalate solved that without forcing either team to change how they work. The two-way sync is solid and the flexibility in mapping fields is something we havent found in other tools. Review collected by and hosted on G2.com. What do you dislike about Exalate? The error messages when something breaks in a script are not always clear. You sometimes spend more time debugging than you should. Better logging would help a lot. Review collected by and hosted on G2.com. What problems is Exalate solving and how is that benefiting you? Keeping our product roadmap aligned with engineering sprints across different project boards. Before Exalate, someone had to manually update tickets on both sides. That's gone now. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AM Andrea M. Senior IT Operations Analyst Mid-Market (51-1000 emp.) 2/27/2026 "A long-term partner for our Jira–Salesforce integration" 5/5 What do you like best about Exalate? What we like most about Exalate is its flexibility. The scripting engine allows us to fully control how Jira and Salesforce communicate, even in complex scenarios. It doesn’t feel like a “rigid connector”, it adapts to our processes instead of forcing us to adapt to it. We also really appreciate its reliability over the years and the quality of the support team, which has always been responsive and knowledgeable when we needed help. Review collected by and hosted on G2.com. What do you dislike about Exalate? The main challenge is the learning curve. To fully leverage Exalate’s power, you need some technical knowledge, especially around scripting and sync logic. It’s not a plug-and-play tool if you have advanced requirements. Review collected by and hosted on G2.com. What problems is Exalate solving and how is that benefiting you? Exalate solves the challenge of keeping Jira and Salesforce aligned without manual effort or risky data duplication. Before using it, we faced inconsistencies between systems, delays in communication between teams, and time lost in manually updating tickets and records. With Exalate, we now have a controlled, bi-directional synchronization that ensures both technical and business teams always work with up-to-date information. This has reduced manual work, minimized errors, and improved collaboration between departments. Overall, it gives us transparency, reliability, and confidence that our cross-system processes are running smoothly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Small-Business (50 or fewer emp.) 2/25/2026 "Real-time bidirectional Jira–ServiceNow integration for ITSM incident escalation" 4.5/5 What do you like best about Exalate? We use Exalate to integrate Jira and ServiceNow ITSM for incident escalation between our support and engineering teams. The biggest advantage is that we get full control over what we want to share: fields, comments, attachments, etc. From an ITSM perspective, this is important since we want to keep ServiceNow as our system of record for incidents, while Jira manages development work. We also added conditional logic like: mapping ServiceNow assignment groups to Jira components, and synchronizing work notes differently from public comments. This was easy with Exalate's scripting capability. Review collected by and hosted on G2.com. What do you dislike about Exalate? Because the tool is so customizable, there is a slight learning curve if you are moving beyond basic syncs into complex scripting. It’s not a plug-and-play tool for complex ITSM workflows, but once configured properly, it’s stable and reliable. Plus, their AI assistant (Aida) can help generate the sync logic and can significantly cut down deployment time. Review collected by and hosted on G2.com. What problems is Exalate solving and how is that benefiting you? We had a complex ITSM incident escalation use case and Exalate was the right fit. We could customize everything the way we wanted. I’ve set it up so that internal developer chatter stays in Jira, but public "Work Notes" sync back to ServiceNow automatically. It’s cleared up the communication bottleneck and saved our team roughly 10 hours a week of manual data entry. We’ve seen a 35% faster resolution time on cross-team bugs.w. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Verified User in Business Supplies and Equipment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Business Supplies and Equipment") AB Verified User in Business Supplies and Equipment Small-Business (50 or fewer emp.) 4/13/2026 "The first integration tool that truly solved our cross-team sync issues" 5/5 What do you like best about Exalate? We've been struggling with syncing Jira and ServiceNow across two different teams for almost a year. Tried a couple of other tools before Exalate and honestly nothing came close to what we needed. the setup took a bit of time to figure out, especially the scripting part, but once it clicked everything just ran smoothly. What I really liked is that each side of the connection is configured independently. Our partner company doesnt see fields they shouldn't, and we don't get flooded with their internal notes either. That was a big deal for us since we work with external vendors a lot. The support team was super helpful when we got stuck. they responded within a few hours and actually understood the technical side of things, not just copy/pasting from a FAQ page. Review collected by and hosted on G2.com. What do you dislike about Exalate? There is a learning curve to get started, but once you're past it, the flexibility and power are hard to beat. Overall, would definitely recommend it for teams that need serious, flexible integrations. Not a plug-and-play solution, but absolutely worth the effort. (edited) Review collected by and hosted on G2.com. What problems is Exalate solving and how is that benefiting you? Exalate is designed to solve a very common (and expensive) problem in modern organizations: tools don’t talk to each other well, especially across teams, departments, or companies. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Categories on G2 [Workflow Management](https://www.g2.com/categories/workflow-management)[iPaaS](https://www.g2.com/categories/ipaas)[On-Premise Data Integration](https://www.g2.com/categories/on-premise-data-integration) ##### Explore More [What is the top-rated PDF editor for enterprise use?](https://www.g2.com/discussions/what-is-the-top-rated-pdf-editor-for-enterprise-use)[What enterprise load balancing platforms have the best support for zero-downtime deployments so engineering teams can push updates without customer-facing interruptions?](https://www.g2.com/discussions/what-enterprise-load-balancing-platforms-have-the-best-support-for-zero-downtime-deployments-so-engineering-teams-can-push-updates-without-customer-facing-interruptions)[What are the best regulatory information management systems for financial services compliance teams used by operations managers in regulated industries?](https://www.g2.com/discussions/what-are-the-best-regulatory-information-management-systems-for-financial-services-compliance-teams-used-by-operations-managers-in-regulated-industries%20) [Top tools for detecting cloud-based cyberattacks](https://www.g2.com/discussions/what-are-the-top-tools-for-detecting-cloud-based-cyberattacks)[Which note-taking app offers the best cross-device synchronization?](https://www.g2.com/discussions/which-note-taking-app-offers-the-best-cross-device-synchronization)[Pros and Cons Details](https://www.g2.com/products/exalate-exalate/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)