We've been struggling with syncing Jira and ServiceNow across two different teams for almost a year. Tried a couple of other tools before Exalate and honestly nothing came close to what we needed. the setup took a bit of time to figure out, especially the scripting part, but once it clicked everything just ran smoothly.
What I really liked is that each side of the connection is configured independently. Our partner company doesnt see fields they shouldn't, and we don't get flooded with their internal notes either. That was a big deal for us since we work with external vendors a lot.
The support team was super helpful when we got stuck. they responded within a few hours and actually understood the technical side of things, not just copy/pasting from a FAQ page. Review collected by and hosted on G2.com.
There is a learning curve to get started, but once you're past it, the flexibility and power are hard to beat. Overall, would definitely recommend it for teams that need serious, flexible integrations. Not a plug-and-play solution, but absolutely worth the effort. (edited) Review collected by and hosted on G2.com.





