Exalate Pricing Overview

We've been using Exalate to synchronize tickets between Zendesk and Jira, and the experience has been smooth and highly effective. What truly stands out is the flexibility and control it provides — from intuitive visual triggers to more advanced scripting options that allow for precise and customized sync logic. Review collected by and hosted on G2.com.

for someone new to Exalate, the setup can be a little confusing at first. And sometimes, the error messages aren’t very clear, which makes troubleshooting harder than it should be.

But overall, once everything is set up, it works really well. Review collected by and hosted on G2.com.

I value Exalate for its ability to synchronize Jira issues with GitHub issues seamlessly, which is crucial in maintaining consistency between the private and public project views. This synchronization ensures that my team can focus their daily work within Jira while simultaneously providing visibility to our community and supported customers on GitHub, where they do not have direct access to Jira. Additionally, I admire the basic setup process, which is straightforward and allows for quick implementation, facilitating efficient initial deployment. Furthermore, after evaluating multiple vendors, I concluded that Exalate was the superior choice, confirming its effectiveness in fulfilling our specific needs. Review collected by and hosted on G2.com.

I find advanced scripting in Exalate challenging, especially when trying to implement more complex functionalities. Despite contacting support, I had issues syncing Jira fixversion with GitHub milestone, which required more than 50 lines of code and stopped working after a few months, leading to frustration and me eventually giving up on it. Additionally, I am not satisfied with the text rendering between Jira and GitHub, which I feel needs improvement. Review collected by and hosted on G2.com.