--- title: IBM IT Services Reviews meta_title: 'IBM IT Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how IBM IT Services works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3 scale: '5' date_modified: '2026-06-22' parent_category: name: Professional Services url: https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5 --- # IBM IT Services Reviews **Vendor:** IBM **Category:** [IT Infrastructure Utility Services](https://www.g2.com/categories/it-infrastructure-utility-services) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About IBM IT Services IBM is the world's largest information technology services and consulting provider. 190,000 professionals in 160 countries help clients integrate IT with business value. ## IBM IT Services Reviews ### 1. The Best people in IT **Rating:** 5.0/5.0 stars **Reviewed by:** Alan I. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 09, 2024 **What do you like best about IBM IT Services?** The experience of the team in the different areas **What do you dislike about IBM IT Services?** Is very centralized, everything has to be managed from one request **Recommendations to others considering IBM IT Services:** Is the best to get your problems of support and expertise **What problems is IBM IT Services solving and how is that benefiting you?** They are a multitasking team, they take care of everything from server to desktop and anything in between. Can recommend best practices for your ERP and what hardware can apply to your needs ### 2. All you need to know about- IBM IT Services **Rating:** 4.5/5.0 stars **Reviewed by:** Anusha S. | Senior Specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 20, 2022 **Describe the project or task IBM IT Services helped with:** For SAP S4hana implementation we started work with IBM IT services in collaboration to go live. **What do you like best about IBM IT Services?** IBM IT services provide the best and the most competent way to solve the issues. Time taken to complete the task is less compared to any others. It's the best available in the market if we need to close the project on time with quality. **What do you dislike about IBM IT Services?** Dislike isn't much, we need to handle the product and customer well to take it smooth. IBM comes up with better enhancements every time. It's good to go with present availability as it won't obstruct any flow in work. **Recommendations to others considering IBM IT Services:** It's highly recommended to go with IBM IT services. **What problems is IBM IT Services solving and how is that benefiting you?** We worked on GO-live support for the implementation of Hana with IBM IT support. Yes, it is helpful in being more productive. Business performance has increased a lot. ### 3. IBM does not lower its quality. **Rating:** 3.5/5.0 stars **Reviewed by:** Pablo L. | Técnico de soporte a usuarios, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** January 19, 2018 **Describe the project or task IBM IT Services helped with:** IBM was our provider of maintenance and licensing services for the company's hardware where I provided consulting services, they were responsible for warranties and repairs from servers to laptops that were in the company. From on-site evaluation to the installation of parts, they followed the process very rigorously. **What do you like best about IBM IT Services?** How easy it was to solve technical problems, with highly qualified personnel and the response times once the diagnosis was made were practically immediate. **What do you dislike about IBM IT Services?** What I don't agree with is the way to open a ticket or eventuality, it has too much protocol for something that should be quick and without so many setbacks, you have to wait at least 1 hour on the phone to finally talk to the technician via phone, and from there the process begins. ## IBM IT Services Discussions - [What is IBM IT Services used for?](https://www.g2.com/discussions/what-is-ibm-it-services-used-for) - [View IBM IT Services pricing details and edition comparison](https://www.g2.com/products/ibm-it-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+09%3A26%3A53+-0500&secure%5Bsession_id%5D=1d3c9fa0-ec13-4638-aae4-eabc265bbd47&secure%5Btoken%5D=b2daf0dc01245dda283bd0c5bb97abdf15cbcc08ee3092692cd282aadcd29e36&format=llm_user) ## IBM IT Services Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top IBM IT Services Alternatives - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (108 reviews) - [7 Layer Solutions](https://www.g2.com/products/7-layer-solutions-inc-7-layer-solutions/reviews) - 4.8/5.0 (73 reviews)