IBM IT Services

3.5
(1)

IBM is the world's largest information technology services and consulting provider. 190,000 professionals in 160 countries help clients integrate IT with business value.

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IBM IT Services review by Pablo L.
Pablo L.
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"IBM no baja su calidad"

Describe the project or task the product helped with

IBM era nuestro proveedor de sericios de mantenimiento y licenciamiento del hardware de la empresa donde prestaba servicio de consultoria , ellos se encargaban de las garantias y refraciones desde los servidores hasta las laptops que habian en la empresa. Desde la evaluacion en sitio hasta la instalacion de las piezas ellos seguian el proceso de forma muy rigurosa

What do you like best?

Lo facil que fue de solventar problemas tecnicos , con personal sumamente calificado y los tiempos de respuesta una vez que el diagnostico estaba hehco era practicamente de inmediato

What do you dislike?

En lo que no comparto es en la forma para abrir un ticket o eventualidad, tiene demasiado protocolo por algo que deberia ser rapido y sin tantos contratiempos , debes esperar al menos 1 hora en el telefono para finalmente conversar con el tecnico via telefonica y de alli es que se comienza la gestion

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