Hiver in Gmail Pros and Cons: Top 5 Advantages and Disadvantages

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Generated from real user reviews

Users appreciate the ease of use of Hiver in Gmail, facilitating efficient communication and task assignments. (182 mentions)

Users love the seamless team collaboration Hiver provides, enhancing organization and communication for remote teams. (149 mentions)

Users find Hiver's email management system invaluable for effectively overseeing communication in remote teams. (131 mentions)

Users praise Hiver for its streamlined communication, facilitating efficient collaboration within Gmail for their teams. (105 mentions)

Users highlight the seamless collaboration capabilities of Hiver, enhancing team communication and productivity in Gmail. (82 mentions)

Users experience email issues with Hiver in Gmail, including glitches, long loading times, and challenges in data retrieval. (72 mentions)

Users feel there are missing features in Hiver, expressing a desire for enhancements and better email management tools. (47 mentions)

Users express frustration with limited features in Hiver, impacting efficiency, especially for organizations with varied work schedules. (34 mentions)

Users experience occasional slow loading times with Hiver in Gmail, which can affect their efficiency during tasks. (32 mentions)

Users often face bug issues with Hiver, experiencing slowdowns and frequent disconnects that hinder efficiency. (28 mentions)

5 Pros or Advantages of Hiver in Gmail

1. Ease of Use

Users appreciate the ease of use of Hiver in Gmail, facilitating efficient communication and task assignments.

See 182 mentions

See Related User Reviews

Meg A.

Small-Business (50 or fewer emp.)

4.5/5

"Great for program emails"

What do you like about Hiver in Gmail?

Hiver experiences an issue where I wasn't getting emails for our Conference for a week. It took reaching out to 4 different people to get the problem

Alesha B.

Mid-Market (51-1000 emp.)

5.0/5

"Hiver is invaluable to our team!"

What do you like about Hiver in Gmail?

Still the same reasons however as our team and our services grow, we are finding it more and more useful. I like how I can customise the panel in the

2. Team Collaboration

Users love the seamless team collaboration Hiver provides, enhancing organization and communication for remote teams.

See 149 mentions

See Related User Reviews

Alesha B.

Mid-Market (51-1000 emp.)

5.0/5

"Hiver is invaluable to our team!"

What do you like about Hiver in Gmail?

Still the same reasons however as our team and our services grow, we are finding it more and more useful. I like how I can customise the panel in the

David B.

Small-Business (50 or fewer emp.)

5.0/5

"Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails."

What do you like about Hiver in Gmail?

Hiver has become an essential tool for organizing my workload and tracking communication.

3. Email Management

Users find Hiver's email management system invaluable for effectively overseeing communication in remote teams.

See 131 mentions

See Related User Reviews

Meg A.

Small-Business (50 or fewer emp.)

4.5/5

"Great for program emails"

What do you like about Hiver in Gmail?

Hiver experiences an issue where I wasn't getting emails for our Conference for a week. It took reaching out to 4 different people to get the problem

Alesha B.

Mid-Market (51-1000 emp.)

5.0/5

"Hiver is invaluable to our team!"

What do you like about Hiver in Gmail?

Still the same reasons however as our team and our services grow, we are finding it more and more useful. I like how I can customise the panel in the

4. Communication

Users praise Hiver for its streamlined communication, facilitating efficient collaboration within Gmail for their teams.

See 105 mentions

See Related User Reviews

Meg A.

Small-Business (50 or fewer emp.)

4.5/5

"Great for program emails"

What do you like about Hiver in Gmail?

Hiver experiences an issue where I wasn't getting emails for our Conference for a week. It took reaching out to 4 different people to get the problem

Hunter S.

Mid-Market (51-1000 emp.)

4.5/5

"Connecting Company Inboxes without the Hassle"

What do you like about Hiver in Gmail?

I have used their analytics to quickly view data as well as used their development capabilities to pull all the data I need into my database and visua

5. Collaboration

Users highlight the seamless collaboration capabilities of Hiver, enhancing team communication and productivity in Gmail.

See 82 mentions

See Related User Reviews

Hunter S.

Mid-Market (51-1000 emp.)

4.5/5

"Connecting Company Inboxes without the Hassle"

What do you like about Hiver in Gmail?

I have used their analytics to quickly view data as well as used their development capabilities to pull all the data I need into my database and visua

Aminta P.

Small-Business (50 or fewer emp.)

4.5/5

"Hyper has really helped improve my organization."

What do you like about Hiver in Gmail?

I like that Hiver keeps people accountable for the emails that they have to answer by assigning the email to a certain person.

5 Cons or Disadvantages of Hiver in Gmail

1. Email Issues

Users experience email issues with Hiver in Gmail, including glitches, long loading times, and challenges in data retrieval.

See 72 mentions

See Related User Reviews

David B.

Small-Business (50 or fewer emp.)

5.0/5

"Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails."

What do you dislike about Hiver in Gmail?

I still wish it were easier / clearer how to undo certain tagging actions.

Shannon F.

Small-Business (50 or fewer emp.)

4.0/5

"Great, asset app for our business"

What do you dislike about Hiver in Gmail?

Sometimes buggy when wanting to act quickly, improve keyboard shortcuts.

2. Missing Features

Users feel there are missing features in Hiver, expressing a desire for enhancements and better email management tools.

See 47 mentions

See Related User Reviews

Divyam K.

Mid-Market (51-1000 emp.)

5.0/5

"Streamlined Email Collaboration That Feels Native to Gmail"

What do you dislike about Hiver in Gmail?

Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation feature

Nadia S.

Small-Business (50 or fewer emp.)

5.0/5

"Great tool for ticket managing and shared email organization!"

What do you dislike about Hiver in Gmail?

Some functionalities are not available on the free plan (the multiple tags for example). and sometimes it disconnects (not sure if there is a configur

3. Limited Features

Users express frustration with limited features in Hiver, impacting efficiency, especially for organizations with varied work schedules.

See 34 mentions

See Related User Reviews

Nadia S.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Inbox Management with Stellar Free Features"

What do you dislike about Hiver in Gmail?

We have some limitations in the free plan, which I know is normal since it's a free plan. But we only can use one tag. If we had more, it would be ver

Divyam K.

Mid-Market (51-1000 emp.)

5.0/5

"Streamlined Email Collaboration That Feels Native to Gmail"

What do you dislike about Hiver in Gmail?

Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation feature

4. Slow Loading

Users experience occasional slow loading times with Hiver in Gmail, which can affect their efficiency during tasks.

See 32 mentions

See Related User Reviews

David B.

Small-Business (50 or fewer emp.)

5.0/5

"Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails."

What do you dislike about Hiver in Gmail?

I still wish it were easier / clearer how to undo certain tagging actions.

Shannon F.

Small-Business (50 or fewer emp.)

4.0/5

"Great, asset app for our business"

What do you dislike about Hiver in Gmail?

Sometimes buggy when wanting to act quickly, improve keyboard shortcuts.

5. Bug Issues

Users often face bug issues with Hiver, experiencing slowdowns and frequent disconnects that hinder efficiency.

See 28 mentions

See Related User Reviews

Nadia S.

Small-Business (50 or fewer emp.)

5.0/5

"Great tool for ticket managing and shared email organization!"

What do you dislike about Hiver in Gmail?

Some functionalities are not available on the free plan (the multiple tags for example). and sometimes it disconnects (not sure if there is a configur

Krystal T.

Small-Business (50 or fewer emp.)

4.5/5

"Increased Efficient Communication and Internal Workload Distribution"

What do you dislike about Hiver in Gmail?

While with any cloud system, there can be bugs or log in/sync issues. I wouldn't say more than average.

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Tom l.

sales and marketing

Small-Business (50 or fewer emp.)

4/28/2026

"Effortless Email Management, Worth Every Penny"

5/5

What do you like best about Hiver in Gmail?

I like the ease of use with Hiver; it's extremely easy to implement and integrates seamlessly into the Gmail environment. I also appreciate the amazing support offered, as any of our users can contact their 24/7 support for general help or further customization. I find having a snapshot view as an admin of the company along with the response time to be very helpful. We have also tied it into Shopify, which is amazing because when customers reach out using the emails they placed a Shopify order with, we can see the info right in Gmail, allowing us to share tracking info without having to navigate to the backend. Setting it up was extremely easy; we were able to jump on a call with support over Zoom and set it all up in a few minutes. Review collected by and hosted on G2.com.

What do you dislike about Hiver in Gmail?

I have not found a single thing I don't love about Hiver. However, I will say it is very expensive. Having said that, the issues it solves and the time it saves make it worth it. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

10/7/2026

"Smart Email Splitting and Auto-Assignment, with Helpful Automations"

3.5/5

What do you like best about Hiver in Gmail?

Ability to split up emails and have them auto assign to certain members of the team. Automations about where emails go or being able to close emails. Review collected by and hosted on G2.com.

What do you dislike about Hiver in Gmail?

It can lag and be slow at times. The Trello integration doesn't really help for what we do. Review collected by and hosted on G2.com.

M M.

Solutions Architect

Small-Business (50 or fewer emp.)

2/14/2025

"Easy in-Gmail ticket platform"

4.5/5

What do you like best about Hiver in Gmail?

The AI helpcenter builder is a great tool that facilitates a continuously evolving KB using resolved tickets. Drive can be used as a live KB too! Review collected by and hosted on G2.com.

What do you dislike about Hiver in Gmail?

Limited collaboration options compared to Slack & many other open source official communication apps. Review collected by and hosted on G2.com.

Skanda V.

Compliance Associate

Investment Management

Mid-Market (51-1000 emp.)

4/14/2026

"Intuitive UI Enhances Team Collaboration"

5/5

What do you like best about Hiver in Gmail?

I love using Hiver for sorting emails and assigning tasks within the team. It helps tackle a lack of accountability by showing which task is under whose name and who is responsible for completion. The user interface of Hiver is very friendly, with appealing colors and a great notes section. The initial setup was very easy, without any confusion, and the pop-up notes really help in understanding what each feature is used for. Review collected by and hosted on G2.com.

What do you dislike about Hiver in Gmail?

The same user interface and features could be launched on the mobile app, this allows the user to have the same experience of the web look alike in the mobile app. The mobile app could actually integrate the email, and provide the same features and provide the same dashboard. Review collected by and hosted on G2.com.

Cyril Philip D.

Freelance

Mid-Market (51-1000 emp.)

3/25/2026

"Simple, Clean Gmail-Based Team Email Management That Helps a Lot"

4.5/5

What do you like best about Hiver in Gmail?

It’s a simple, clean, Gmail-based team email management tool that helps us a lot. Messages are easy to categorize and always accessible. Another strong point is the collaboration features, which make it easier for our team to work together. Review collected by and hosted on G2.com.

What do you dislike about Hiver in Gmail?

It doesn’t have an advanced CRM structure, so looking up and retrieving customer details can be difficult. If you’re looking for very advanced ticketing workflows or deep customization, this may not be the best fit. Review collected by and hosted on G2.com.

Connor C.

Technical Business Analyst

Small-Business (50 or fewer emp.)

12/5/2023

"Solid Email management tool"

4.5/5

What do you like best about Hiver in Gmail?

Previous Response: Hiver is constantly building on their tool. Ranging from integrations to AI, they are improving rapidly AND value customer feedback immensely. I have met with them multiple times on needs we have and they have been able to build out solutions for us on it. A very customer focused organization Review collected by and hosted on G2.com.

What do you dislike about Hiver in Gmail?

Previous Response: If you use google groups and plan on making any automations with Zapier there are some limitations when it comes to how data can be passed through. It is on the roadmap to change however. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

9/23/2026

Guest users or non-business users of the software, not included in G2 scores.

"A Great Way to Organize Customer Emails with Tags and Comments"

5/5

What do you like best about Hiver in Gmail?

It's very useful to organize emails. In my case, I work with customer service, so it's nice to separate emails per customer, put tags and comments. Review collected by and hosted on G2.com.

What do you dislike about Hiver in Gmail?

Sometimes it can slow down the page a little. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

9/21/2026

"Great for Sharing Email Threads, but Notifications Feel Messy"

3.5/5

What do you like best about Hiver in Gmail?

Being able to share email threads and notes with other colleagues Review collected by and hosted on G2.com.

What do you dislike about Hiver in Gmail?

the notification system can be a little messy Review collected by and hosted on G2.com.

Brenda S.

customer service representative

Mid-Market (51-1000 emp.)

3/12/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy Email Tagging and Note-Taking"

5/5

What do you like best about Hiver in Gmail?

I can closed the email, and when open it is tagged to you, you can take notes, I use it daily in my work, is was easy to star using it, and is was easy of integrate everything, we have customer support at the begging of implementation, it has a lot of pros. Review collected by and hosted on G2.com.

What do you dislike about Hiver in Gmail?

somethimes when open the email doesn't pull the hiver Review collected by and hosted on G2.com.