HitBTC Reviews & Product Details

Someone stole crypto assets from my hot wallet and transfered it to HitBTC scam exchange. Law Enforcement sent several requests to them, but they stay stilent which means they refuse to cooperate with the police and prosecutor. Probably my assets are taken over by the exchange. HitBTC seems to be a money laundry organization of criminals and should be prosecuted. Review collected by and hosted on G2.com.

They are thiefs and they support stealing cryptocurrency Review collected by and hosted on G2.com.

Low liquidity provides unique trading opportunities Review collected by and hosted on G2.com.

Over a year ago, I put assets in a DAG wallet with them that went down for maintenance. I've contacted them multiple times to which they continued to say "be patient" and now they have begun charging 'inactivity fees' for assets that I legitimately cannot move. However, they have no issue extracting the DAG in my wallet for themselves to cover those fees, and continue to hide behind their Terms of Service that were updated AFTER this problem began and I was locked out of my wallet due excessively long maintenance. It should go without saying that Terms of Service, go both ways, and the organization must actually be capable of providing the service if they are to bind their customers to it. Review collected by and hosted on G2.com.

Absolutely nothing to write here. They pilfered the entire contents of my account, about 150 USD in total. Review collected by and hosted on G2.com.

I joined HitBTC in 2018 and didn't have any real issues for a few years, albeit I only joined to buy LOC and only accessed my account periodically to check they were still there. So I can't comment on the difficulties with withdrawals that others have mentioned.

Last week I carried out one of those periodic checks and found my account had been EMPTIED. Turns out HitBTC introduced 'inactivity fees' in 2021 which gave them the "right" to help themselves to inactive users' funds to the tune of $10 per month, but conveniently "FORGOT" to email users to inform them of this.

Just how on earth did they expect inactive users to become aware of this change??? Posting new terms and conditions on their website doesn't cut it. Neglecting to email users about this massive change suggests to me that it was their intention from the start to make it as difficult as possible for inactive users to find out about this, "allowing" HitBTC to pilfer funds from their accounts. That to me is a SCAM with a capital "S", and is tantamount to theft.

Thank God I only had about 150 USD of crypto in there. Now gone.

Cryptowisser have got it right:

"UPDATE 26 May 2021: We have received reports from a large number of independent sources that this exchange engages in fraudulent behaviour.

...

Accordingly, we have marked the exchange as a scam in our database and moved it to our Exchange Graveyard." Review collected by and hosted on G2.com.

Nothing, they are thieves and stole my money. Review collected by and hosted on G2.com.

I transferred crypto to their platform. They said they can not do business with my country. When I try to take the crypto out, they are trying to keep 50%. Their support told me to get lost. I am conducting a class action lawsuit against the company hitbtc settlement dot com. Review collected by and hosted on G2.com.

it provides a lot of cryptocurrencies to trade on its platform Review collected by and hosted on G2.com.

- non existent customer support. tickets get answered after weeks

- withdrawals get susepended for weeks/months without any update

- prices are not in co relation with other exchanges (Currently dogecoin is trading at half the price on hitbtc as compared to its price on other exchanges). this is probably because of their suspension of withdrawals on this currency

- they keep adding new cryptocurrencies to add but dont ramp up their capacity to remove tech issues with existing currencies (dogecoin withdrawals are facing some technical issue for weeks now and no update has been given from exchange's side)

Although they claim to world's most advanced crypto currency exchange but they are just a very poor exchanges on all metrics as compared to other international exchanges Review collected by and hosted on G2.com.

Absolutely nothing!

The worst support I have ever seen. Review collected by and hosted on G2.com.

I have purchased some coins years ago, I want to get them out today but no longer remember the password, I have made all of the verifications needed for maybe 5 times, and no one is getting back to me, this is URGENT, we need the money..

2 MONTHS I AM BEGGING FOR SUPPORT WITH NO ONE HELPING US, support reps are saying the following:

""

Dear Roi, I won't repeat it again, our team will get back to you as soon as possible.

""

They have banned me from the support group on telegram since I was asking it there, and deleted my messages from the group.

And its this way for months... why is it

taking so long? why do we need to beg for our money?

Shame on you guys.

Thiefs. Review collected by and hosted on G2.com.

I still leave a good point for the graphical interface and the number of crypto / peer listed. Review collected by and hosted on G2.com.

Blocks the functionality to export cryptocurrencies (withdraw) for 'technical maintenance' that last several weeks.

Without giving progress info.

Lost several thousand dollars with the blockage withdraw for dogecoin

Support is unfortunately poor. Review collected by and hosted on G2.com.

Cant share any positive experiences. Their support eventually replied. Review collected by and hosted on G2.com.

My funds never showed up in their account after I made the transfer. Their support is unresponsive and the Telegram channel was useless.

Eventually, I did receive a response, and as it appears this issue was my fault. Review collected by and hosted on G2.com.

I think it is a very strong and well established platform, one of the best that exists today. Having as main benefits the security protocols necessary to keep this ecosystem safe, such as two-step authentication. It has a large list of currencies with which it can be traded, having from the strongest such as BTC, ETH, LTC to the least known. At the same time, the company has been operating for many years and has proven to be totally reliable, something also very important is the volume of operations it handles, this is very high and gives extra reliability to the platform and also makes operations do not remain leisurely, but flow easily thanks to this high volume. Review collected by and hosted on G2.com.

It seems to me that Hitbtc is an excellent platform with few errors, although there are complaints in the community due to problems with users that have been blocked at some time, although it is also known that these users without unlocked over time and gain access to their money. Something important that must be improved is the identity verification process that is extremely slow, it is important to make this improvement. Review collected by and hosted on G2.com.

They have a shockingly large trading volume and have been in operation now for a few years although that doesn’t necessarily mean they can be trusted or that they are running a sound operation. Review collected by and hosted on G2.com.

My Yahoo Email account was included in the data breach that Yahoo suffered from a few years back. At the time my credentials (that were leaked) were the same on both my Yahoo account and my HitBTC account. The hackers that eventually got my credentials systematically attempted them on every cryptocurrency platform they could think of which also included HitBTC. Eventually they plugged them into somewhere (HitBTC) and they worked and they had access to my account. Although I had an account and used their platform I never stored any crypto there so hackers that gained access could do me no harm. Nonetheless I would receive emails regularly that a new device logged into my account from various IP’s that were not me. So I tried to reset the password finally and this failed for some technical reason. I then emailed their support team and opened a ticket and despite the urgency of the issue, they never even responded. A couple more weeks passed and I emailed them again asking them what was taking so long to response to my ticket. Weeks turned into months and I had given up trying to reach them and vowed to never use the platform again. To this day I have not ever returned to using the platform however, after waiting for over 6 months - they finally responded and asked me to repeat the issue I was having with my account (using very unprofessional and sarcastic terminology). I promptly responded and told them how much of a joke they were for making me wait 6 months to receive a response to an urgent security concern regarding my account. I then requested that they delete my account instead of changing the password and that I could not ever use the platform with any peace of mind. They are terribly managed, they cannot be trusted, they are unprofessional, Support is nearly nonexistent, and if you ever have any issue with your account - don’t be surprised if they aren’t there to assist you. You’ll be on your own. They have no credibility as far as I’m concerned. Review collected by and hosted on G2.com.