--- title: Hipporello Reviews meta_title: 'Hipporello Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Hipporello works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 6 scale: '5' date_modified: '2025-12-16' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Hipporello Reviews **Vendor:** Hipporello **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 6 ## About Hipporello Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service desk. Turn your Trello board into an easy to use service desk. What Hipporello can do for you: - Bring customer requests into Trello boards and continue to communicate with them on Trello - No separate tool for communication - Replace your contact us forms on your websites with Trello backed contact forms - Get bug reports from your customers and create Trello cards for each of these - Forward your support emails like support@, help@, jobs@, sales@, etc. to Hipporello and use Trello as a shared inbox for your team Hipporello has the following features: - Drag and drop enabled form editor - Form Automation - Branding - Custom Domain - Email Notifications - Form Access Policies - User Tracking - Email to Trello - Search ## Hipporello Reviews ### 1. Great overall, still needs improvement in certain aspects **Rating:** 3.5/5.0 stars **Reviewed by:** Sourabh P. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Hipporello?** The overall design & ease of access. I have used this application once only. **What do you dislike about Hipporello?** The time it takes to create the overview which is little long compared to other tools in the market. **What problems is Hipporello solving and how is that benefiting you?** My company had used this to build applications for one of our clients ### 2. Hipporello review **Rating:** 4.0/5.0 stars **Reviewed by:** Alikhan B. | Junior mechanical engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Hipporello?** I really like the functionality of the app. It can be used by big enterprises, medium businesses and even by the small businesses. Makes life really easier. Trello users will understand me. **What do you dislike about Hipporello?** The pricing is bit uncomfortable for small businesses. However, medium businesses and enterprises will be delighted with pricing **What problems is Hipporello solving and how is that benefiting you?** It helps me contact with the users outside of Trello app. ## Hipporello Discussions - [What is Hipporello used for?](https://www.g2.com/discussions/what-is-hipporello-used-for) - [View Hipporello pricing details and edition comparison](https://www.g2.com/products/hipporello/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+19%3A49%3A54+-0500&secure%5Bsession_id%5D=23da8391-c5f3-4bb5-a115-962fefa289ca&secure%5Btoken%5D=b1cdf85a759d3c44fbf27dfbad2253770206023c473bbe8cfe24525b8c26e1c4&format=llm_user) ## Hipporello Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Hipporello Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,304 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,227 reviews)