HiOperator Reviews 2025: Details, Pricing, & Features

Mostafa M.

Customer service representative

Mid-Market (51-1000 emp.)

12/12/2025

"Instant Customer Reach Without Compromising Service Quality"

5/5

What do you like best about HiOperator?

they allow us to be everywhere for our customers, instantly, without sacrificing the quality of service. Review collected by and hosted on G2.com.

What do you dislike about HiOperator?

the main challenges are consistently maintaining our specific brand voice/tone and ensuring deep product expertise across their team. Review collected by and hosted on G2.com.

Recommendations to others considering HiOperator:

prioritize in-depth, continuous training on your brand's specific tone and products to ensure quality, use them for volume and overflow but retain internal experts for critical issues. Review collected by and hosted on G2.com.

What problems is HiOperator solving and how is that benefiting you?

They help me and my team handle the busy work so we can focus on providing the best possible support. Review collected by and hosted on G2.com.

Gabriel J.

CS Manager BPO

7/11/2024

"Delightful customer experience"

5/5

What do you like best about HiOperator?

Ease of partnership, it's an A+ experience. Review collected by and hosted on G2.com.

What do you dislike about HiOperator?

I would like to see more engagement at the agent level. Probing questions Review collected by and hosted on G2.com.

What problems is HiOperator solving and how is that benefiting you?

Our company is ever-evolving, and we needed a partner who could support our needs and seamlessly adjust to constant change. Being in the meal kit industry, adaptability is at the forefront of our business.

For example, covid put a strain on everyone, everywhere, and that caused us to gain a lot of customer volume as everyone was hunkered in and needed food. Our business partner, HiOperator, was able to facilitate our needs during a troubling time, easily able to shift into the customer support volume we needed. Post covid, as things became more normalized and volume shifted, our partner HiOp was able to adjust.

Most importantly, they hold to our metrics and collectively meet our required SLA's all while providing an excellent customer experience. Having genuine interactions showing a realistic, empathetic response whereas prtevious partners have shown to be robotic with canned responses. Review collected by and hosted on G2.com.