# Hickory Reviews
**Vendor:** Hickory Training  
**Category:** [Training Management Software](https://www.g2.com/categories/training-management-systems)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 3
## About Hickory
Hickory is a training tool focused on retention and designed to turn sales and customer service staff into brand experts.




## Hickory Reviews
  ### 1. Amazing program training

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** May 17, 2024

**What do you like best about Hickory?**

Analysis of data

simple to use

Easy to create lessons

**What do you dislike about Hickory?**

Formatting options are very less and sometimes bugs come very frequently.

**What problems is Hickory solving and how is that benefiting you?**

It is easy to implement lessons and user friendly. 
Amazing training management system.

  ### 2. Hickory 

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 16, 2018

**What do you like best about Hickory?**

It is very user friendly from both a managing standpoint and a user standpoint.

**What do you dislike about Hickory?**

It can be buggy. Sometimes it won't save the lessons you've created and you'll lose everything if you did not previously create in a separate document. However I guarantee that will only happen once before you cautiously create your lessons in a different doc to avoid it in the future.  

**Recommendations to others considering Hickory:**

You must save your work as you go to avoid the risk of your users losing the lessons they create. For example, you will create each slide for your lesson, before creating the next slide always save your work. Otherwise, you risk the system not saving things for you and you will lose your work. I tend to create each page in a separate doc to be safe. 

**What problems is Hickory solving and how is that benefiting you?**

It has helped train large groups on company adjustments and keep people actively learning and reviewing lessons on the company and protocols. 

  ### 3. Great program for short and long term training!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lauren Y. | Training Coordinator, Consumer Goods, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 17, 2018

**What do you like best about Hickory?**

Lesson layout (simple for agents to use)
Ease of creating lessons
Finding and analyzing team data
Data breakdown/details

**What do you dislike about Hickory?**

Needs an auto-save feature while editing lessons
Could add more formatting options on the lessons

**Recommendations to others considering Hickory:**

Hickory can be a game changer in terms of initial training all the way to continuing education. It is an amazing product with lots of data analysis that breaks it down for your team. The agent must feel a part of the Hickory process though. Making a suggestion form for future lessons is a great way to get agents excited about the product!

**What problems is Hickory solving and how is that benefiting you?**

Our business is always evolving and we have a lot of employees! We also have different pillars of the company so various people will receive different information.
We have seen a decrease in mistakes and false information given to customers. Processes have improved among agents. 


## Hickory Discussions
  - [What is Hickory used for?](https://www.g2.com/discussions/what-is-hickory-used-for)

- [View Hickory pricing details and edition comparison](https://www.g2.com/products/hickory/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+03%3A50%3A52+-0500&secure%5Bsession_id%5D=886503fe-6138-4f15-bca1-3710ed3e6537&secure%5Btoken%5D=a47bb8a773c3a20ffdd647c13d7b890b7e91a92b8306e5e2f8185a246e2c5d23&format=llm_user)

## Hickory Features
**Training & eLearning**
- Content Delivery and Tracking
- Customer Training
- Manager Portals
- Content Storage and Management

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Performance
- Mobility
- Reporting
- Dashboards

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