--- title: Helpshift Reviews meta\_title: 'Helpshift Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 384 reviews by the users' company size, role or industry to find out how Helpshift works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 384 scale: '5' date\_modified: '2026-08-04' parent\_category: name: Game Development url: https://www.g2.com/categories/game-development --- ### Helpshift Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks. [(3 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766168&qs=pros-and-cons#reviews) Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience. [(3 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766140&qs=pros-and-cons#reviews) Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202208&qs=pros-and-cons#reviews) Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008169&qs=pros-and-cons#reviews) Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766083&qs=pros-and-cons#reviews) Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202058&qs=pros-and-cons#reviews) Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays. [(2 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202155&qs=pros-and-cons#reviews) Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app. [(1 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008162&qs=pros-and-cons#reviews) Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments. [(1 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202075&qs=pros-and-cons#reviews) Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction. [(1 mentions)](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2256660&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Helpshift ##### 1. Ease of Use Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks. [ See 3 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766168&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ##### 2. Features Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience. [ See 3 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766140&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ##### 3. Case Management Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202208&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Edward Benedict O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Benedict O.") EO Edward Benedict O. Enterprise (\> 1000 emp.) 4.5/5 "Helpshift review" What do you like about Helpshift? The reports and tickets are well-organized ##### 4. Efficiency Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008169&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you like about Helpshift? As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging en ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ##### 5. Navigation Ease Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=1766083&qs=pros-and-cons#reviews) See Related User Reviews ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you like about Helpshift? Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you like about Helpshift? Its features, can easily navigate tickets. ### 5 Cons or Disadvantages of Helpshift ##### 1. Connection Issues Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202058&qs=pros-and-cons#reviews) See Related User Reviews ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you dislike about Helpshift? Issues with connection and not responding sometimes ![Edward Benedict O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Benedict O.") EO Edward Benedict O. Enterprise (\> 1000 emp.) 4.5/5 "Helpshift review" What do you dislike about Helpshift? It has connection and loading issues. The site is not responding sometimes. ##### 2. Software Unresponsiveness Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays. [ See 2 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202155&qs=pros-and-cons#reviews) See Related User Reviews ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you dislike about Helpshift? Issues with connection and not responding sometimes ![Edward Benedict O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward Benedict O.") EO Edward Benedict O. Enterprise (\> 1000 emp.) 4.5/5 "Helpshift review" What do you dislike about Helpshift? It has connection and loading issues. The site is not responding sometimes. ##### 3. Difficult Navigation Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app. [ See 1 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2008162&qs=pros-and-cons#reviews) See Related User Reviews ![Nico C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nico C.") NC Nico C. Mid-Market (51-1000 emp.) 5.0/5 "Helpshift Review" What do you dislike about Helpshift? It doesn't have a mobile app. The app is hard to use on the phone ##### 4. Downtime Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments. [ See 1 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2202075&qs=pros-and-cons#reviews) See Related User Reviews ![Kate Lynne M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate Lynne M.") KM Kate Lynne M. Enterprise (\> 1000 emp.) 5.0/5 "Helpshift review" What do you dislike about Helpshift? Issues with connection and not responding sometimes ##### 5. Lack of Detail Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction. [ See 1 mentions ](https://www.g2.com/products/helpshift/reviews?filters%5Bsentiment_snippet%5D=2256660&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Reliable support platform for streamlining operational workflows" What do you dislike about Helpshift? Reporting features could be more detailed especially for tracking agent performance and customer satisfaction trends ![Ryan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan M.") RM Ryan M. Ad Quality and Monetization Small-Business (50 or fewer emp.) 5/18/2022 "Helpshift allows us to engage with our customers" 4/5 What do you like best about Helpshift? Helpshift allows us to organize, prioritize, and engage with customer communication in a very effective way. It collects messages from our titles as well as emails from our website, tags them, and filters them however we want to see them. It makes it easy to communicate with our players through personal messages or quick replies to common issues and questions. Review collected by and hosted on G2.com. What do you dislike about Helpshift? I wish there was a way that Helpshift could translate communication from different languages into English and then back again. I also wish we could figure out how to block spam messages that come from inside our games. We can do it with emails, but not with messages from within the games. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Helpshift is our vehicle for customer service and makes it easy to communicate with our customers. The process can be tedious and time-consuming, but Helpshift makes it far more efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Mid-Market (51-1000 emp.) 9/6/2022 "Helpshift: A good entry point for chat and email support" 4/5 What do you like best about Helpshift? Helpshift is intuitive. Depending on your access, you may be able to review tickets handled by your colleagues and learn from their experiences. Additionally, Helpshift is shown to be extremely reliable with minimum Downtime. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Helpshift could be overwhelming sometimes due to the number of possible Smartview/Segmentations available for each member. Helpshift's also do not show the number of minutes in the ticket's age if it it's already shown in hours. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Helpshift primarily helps us manage our CS requests. As one of our goals being response time; Helpshift's ability to show the age of each ticket helps in keeping track of this goal. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SL Sergey L. Operations Lead Mid-Market (51-1000 emp.) 5/25/2022 "Helpshift review" 4/5 What do you like best about Helpshift? I like the visual simplicity of the product. It is easy to talk to our customers, and send attachments and images. It can be well integrated with so many different systems. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Previously it took us some time to reach out to the engineers to get the solution for a critical issue we had. Also, I would like to have the ability to get the raw statistical data to build our own reports on our side on the fly. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Our customers communicate with our agent using Helpshift integrated into the app and website. Also, we use FAQ to answer the most popular questions and requests. Automation rules and bots help us to organize the customer inquiry flow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Veterinary](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Veterinary") AV Verified User in Veterinary Enterprise (\> 1000 emp.) 5/17/2022 "Everything my team needs to provide excellent client service" 4.5/5 What do you like best about Helpshift? Ease of use. Once I gained familiarity on the platform, much of what I needed to do was intuitive or I could enlist help via their Live Chat technical support feature. We also have a dedicated account manager. With Tim, we can lay out our problem and he advises us on the best course of action to maximize efficiency while offering the best client experience. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Some aspects of Helpshift are simply over my head IT-wise and I need to ask for help. Thankfully, there are several avenues to get technical support. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: Definitely have a list of what you need the platform to do and have them demo the features. It does way more than you think! Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We are helping clients gain access to medical advice - NOT Dr. Google but licensed, credible medical professionals. Helpshift allows us to serve clients 24/7/365. Live Chat is the highest-rated client engagement service we have at our company month-over-month. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Wireless](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wireless") UW Verified User in Wireless Mid-Market (51-1000 emp.) 10/3/2019 "underpowered" 4.5/5 What do you like best about Helpshift? Very focused solution for gaming companies looking for an SDK integration. The bot flows are very helpful in proactively addressing user concerns. Review collected by and hosted on G2.com. What do you dislike about Helpshift? \* Missing features: this software works well for a very specific user-case (mobile games) but fails to deliver on features that come standard in the industry. Almost no support for bot/automation localization, limited customization options across the board, poor reporting option, etc. \* Simple and routine tasks like updating a bot or changing an automation in Helpshift requires a lot of our resource-constraint team's time. \* The same bug reported months ago haven't been fixed. \* The team has been reticent about sharing updates (ex. they don't post release notes). \* Their own web-based help center doesn't use Helpshift, which speaks volumes about the poor state of their software. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? In-app chat SDK solution of moble app Review collected by and hosted on G2.com. Show More 6/1/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![James K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James K.") JK James K. Senior Project Manager Mid-Market (51-1000 emp.) 9/13/2022 "Easy to use" 5/5 What do you like best about Helpshift? The UI design is easy for agents to use. Reporting-wise, it makes great use of Power BI. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Slow response from support, especially on the integrations with other tools. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Helpshift helps us understand the customers. It also allows us to easily respond to them faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mariana G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mariana G.") MG Mariana G. Quality Assistant Enterprise (\> 1000 emp.) 6/14/2022 "Helpshift is an excellent platform!" 5/5 What do you like best about Helpshift? I like the ease of use, in addition to helping with service and enabling the insertion of FAQs within the platform. Review collected by and hosted on G2.com. What do you dislike about Helpshift? I don't like it when it shows slowness and duplicates the messages. Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: Helpshift is the perfect platform for customer service. Besides being easy to use, it allows the integration of chat bots. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? Help with the company's customer service and in resolving customer inquiries. Review collected by and hosted on G2.com. Show More 7/22/2022 Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") EM Verified User in Market Research Small-Business (50 or fewer emp.) 5/17/2022 "System work well for us, support is always fast to handle questions, address issues." 4/5 What do you like best about Helpshift? No system downtime, works as expected once integrated, HelpShift support are always quick to respond. they are also somewhat flexible on service package fees. Review collected by and hosted on G2.com. What do you dislike about Helpshift? While it can handle multiple languages, it doesn;t easily allow locations specific customisation of content (eg if i want to show different FAQS in say TW versus AU - I can show different languages for same FAQs but not dif FAQs) . Review collected by and hosted on G2.com. Recommendations to others considering Helpshift: Overall good platform for a standard service offering but be aware it's not easy to customise FAQs content by geography if this is important. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? In App support - presentation of FAQs and an an in-App channel for logging help requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Enterprise (\> 1000 emp.) 9/20/2019 "Good customer experience, but difficult integration and useless analytics" 4/5 What do you like best about Helpshift? The in-app chat feature has been a game-changer for our users. They can contact us from within the app, without exiting the app to fill out an online form. Users can interact with the bots we put in place and find self help solutions faster than they would if we didn't have this feature. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Transitioning from any CRM is a difficult task for any team. It required eng resources and months of work. The lack of analytics capabilities is one of my least favorite features of Helpshift. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We've implemented a lot more self-help using Helpshift. The benefit is we're deflecting tickets, helping users get support faster. Review collected by and hosted on G2.com. Show More 5/17/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mikael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mikael S.") MS Mikael S. Player Experience Manager Mid-Market (51-1000 emp.) 1/14/2022 "Using Helshift has been very straight forward and features have been easy to set up." 4/5 What do you like best about Helpshift? The Helpshift customer support team is fast and reliable, and the custom bots feature. The FAQ and different FAQ tools are great, and a way to minimize email messages is also a lot. Review collected by and hosted on G2.com. What do you dislike about Helpshift? Most of the success managers are based in US which causes me to stay available for late evening for business reviews etc, not a major issue but still something. As well, the feature cycle and some things such as quick replies etc have not been updated for a while, when it is a most used feature. Review collected by and hosted on G2.com. What problems is Helpshift solving and how is that benefiting you? We are solving a problem of FAQ management and player support with Helpshift, we have realized that Helpshift is saving us money by us having less employees working in support. Review collected by and hosted on G2.com. 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