--- title: Helpdesk 365 Reviews meta_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 255 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 255 scale: '5' date_modified: '2026-10-01' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews **Vendor:** CubicLogics **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 255 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Helpdesk 365 Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. ## Helpdesk 365 Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users praise the **ease of use** of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience. (37 reviews) - Users praise the **responsive customer support** of Helpdesk 365, enhancing overall satisfaction and user experience. (21 reviews) - Users find Helpdesk 365 to be a **helpful tool** that meets their needs and simplifies integration and approval workflows. (16 reviews) - Users appreciate the **organization and monitoring** capabilities of Helpdesk 365, enhancing team efficiency in ticket management. (12 reviews) - Users commend the **seamless integration** of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support. (10 reviews) - Integrations (10 reviews) - Intuitive (10 reviews) - Simple (10 reviews) - User Interface (10 reviews) - Easy Setup (9 reviews) **What users dislike:** - Users find the **missing features** frustrating, particularly the need for more reporting options and improved dashboards. (6 reviews) - Users experience **occasional bugs** with Helpdesk 365, yet support offers quick assistance and solutions. (5 reviews) - Users find the **complex setup** challenging, often needing support and facing slow, manual configuration processes. (5 reviews) - Users have reported **performance issues** , including slow loading times and a clunky interface that disrupts workflow. (5 reviews) - Users indicate the need for **performance improvements** , citing slow load times and a clunky experience with Helpdesk 365. (5 reviews) - Users experience **slow loading times** with Helpdesk 365, requiring frequent page refreshes for proper functionality. (5 reviews) - Users experience **slow performance** with Helpdesk 365, often requiring support for setup and workflow improvements. (5 reviews) - Users experience some **software bugs** , but these issues are often resolved quickly with helpdesk support. (5 reviews) - Admin Control Issues (4 reviews) - Users find the **steep learning curve** challenging due to reliance on Microsoft and technical setup complexities. (4 reviews) ## Helpdesk 365 Reviews ### 1. AI triage saves us some manual checking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 07, 2026 **What do you like best about Helpdesk 365?** The AI triage is probably one of the features we've found most useful recently. It helps with sorting incoming tickets and gives us a better starting point for deciding where they should go. The workload rebalance feature is also helpful when one person has a lot more tickets than others. **What do you dislike about Helpdesk 365?** There are still some cases where we want to review what the AI has suggested before making a change **What problems is Helpdesk 365 solving and how is that benefiting you?** Our team used to spend quite a bit of time going through new tickets manually. The AI takes some of that work away, so the team can get to the actual issues sooner. ### 2. Keeping everyone informed throughout the ticket lifecycle **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah F. | Application Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 26, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Helpdesk 365?** The automated email notifications keep requesters, approvers, and support agents informed at every stage of the ticket lifecycle. Users always know when a ticket is created, updated, assigned, or resolved, which helps improve transparency and overall communication. **What do you dislike about Helpdesk 365?** Nothing comes to mind at the moment, since we’ve only just started using the application. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our support team now spends far less time responding to status update requests because users automatically receive timely notifications. As a result, customer confidence has improved, and our agents can stay focused on resolving issues instead of repeatedly providing updates. **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience with Helpdesk 365! We’re glad to hear that the automated notifications are helping keep everyone informed throughout the ticket lifecycle while reducing the time your support team spends on status updates, allowing them to focus more on resolving issues. If you ever need any assistance or have questions, please feel free to reach out to us. We’re always happy to help! ### 3. The workload view is actually useful for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 02, 2026 **What do you like best about Helpdesk 365?** The new workload view has been useful for our managers. We can get a quick idea of who is overloaded and where tickets are sitting. The AI insights are a nice addition because it gives us something to look at instead of just numbers. **What do you dislike about Helpdesk 365?** The workload view is still something we're getting used to, so we'd like to see more options around how the information can be displayed. **What problems is Helpdesk 365 solving and how is that benefiting you?** Before this, we were mostly checking ticket lists and manually figuring out who had too much work. Now, it's easier to spot the problem and redistribute tickets when needed. ### 4. We don't have to create follow up tasks manually anymore **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about Helpdesk 365?** The automatic task creation from custom forms has been useful for some of our internal requests. Once someone submits the form, the related task can be created automatically. It's a good feature, as it removes one extra step for our team **What do you dislike about Helpdesk 365?** We'd like to have more options around task automation as we use the feature for more processes. **What problems is Helpdesk 365 solving and how is that benefiting you?** Previously someone had to look at the request and create the follow up task manually. Now that part happens automatically, so there are fewer things for the team to keep track of. ### 5. Easier to keep track of team tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 28, 2026 **What do you like best about Helpdesk 365?** The task tabs on the home page are useful for our team. Agents can quickly see their own tasks, while managers can see what is happening with the team's tasks without going through individual tickets. **What do you dislike about Helpdesk 365?** I would like to have a little more filtering available in the task view. **What problems is Helpdesk 365 solving and how is that benefiting you?** Tasks were previously something we had to look for within tickets. Having them available directly on the home page makes it easier to keep track of what needs to be done. ### 6. Custom columns are more useful with Task automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 21, 2026 **What do you like best about Helpdesk 365?** We use custom columns to capture some information that is specific to our business. Being able to use those selections to automatically create tasks makes the feature much more useful for us. **What do you dislike about Helpdesk 365?** It takes some planning when setting up the fields and rules, but once it's configured, it works well. **What problems is Helpdesk 365 solving and how is that benefiting you?** It helps us avoid manually checking every ticket to see what needs to happen next. Certain selections on the ticket can trigger the task we need, which makes our process more consistent. ### 7. Highly Customizable and Exceeds Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | Manager, Information Technology, Research, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 07, 2026 **What do you like best about Helpdesk 365?** We’ve only just started using this product, but my favourite part is how customizable it is. So far, it does everything we need and even more. **What do you dislike about Helpdesk 365?** It’s a little hard to get used to when you first install it, so there’s definitely a learning curve. That said, the support is fantastic, so I don’t have any worries. **What problems is Helpdesk 365 solving and how is that benefiting you?** We needed a system to manage incoming finance requests, such as AP and AR, so they could be automatically assigned and tracked by each individual agent. This system does exactly that, and it also integrates smoothly with our existing O365 environment. ### 8. The AI Agent feels like an additional member of our support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about Helpdesk 365?** The AI Agent has completely changed how employees interact with our support team. Instead of logging into a portal, users simply describe their issue through a conversational interface. The AI understands the request, creates the ticket automatically, and gathers all the necessary information before assigning it to the right team. **What do you dislike about Helpdesk 365?** We're excited to see the AI Agent handle even more business scenarios as it continues to evolve. **What problems is Helpdesk 365 solving and how is that benefiting you?** Employees no longer need training on how to raise tickets. The AI Agent has simplified the entire support experience, increased ticket quality, and significantly reduced manual effort for both users and support staff. ### 9. Support without leaving Microsoft Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 03, 2026 **What do you like best about Helpdesk 365?** One of the biggest advantages for our organizations is the deep Microsoft Teams integration. Our employees can create, update, comment on, and track tickets directly within Teams without opening another application. Since Teams is already our primary collaboration platform, user adoption was almost immediate. The overall experience feels like a natural extension of Microsoft 365 rather than a third-party application. **What do you dislike about Helpdesk 365?** We would love to see even more team-specific capabilities introduced in future updates. **What problems is Helpdesk 365 solving and how is that benefiting you?** Support requests are now handled where our employees already work every day. This has reduced support emails, improved response times, and increased employee engagement with our service desk. **Official Response from Teajesh Pushkar:** > Thanks for sharing your valuable review on G2! It’s great to know that Helpdesk 365 fits naturally into your Microsoft Teams workflow, while its deep integration has helped your team improve ticket response times. If you need any further assistance, feel free to reach out to us. We’re always happy to help. ### 10. Support has become much easier for our employees **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 11, 2026 **What do you like best about Helpdesk 365?** Employees no longer have to remember URLs, navigate complex portals, or complete lengthy forms. Whether through Teams or the AI Agent, requesting support has become a simple conversation, making the overall experience much more user-friendly. **What do you dislike about Helpdesk 365?** We hope to see additional self-service capabilities introduced in future releases. **What problems is Helpdesk 365 solving and how is that benefiting you?** The easier submission process has increased adoption, improved the quality of requests, and reduced the number of incomplete tickets received by our support team. **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience with Helpdesk 365! We’re glad to hear that the Teams and AI Agent experience have made it easier for employees to request support, while also improving the quality of requests and reducing incomplete tickets. We also appreciate your feedback on self-service. This feature is now live in Helpdesk 365, feel free to check it out. If you ever need any assistance or have questions, please feel free to reach out to us. We’re always happy to help. ### 11. Tech Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about Helpdesk 365?** I am still learning! But, the potential for automating review of common and routine requests for my area within my department, and house all documents and information in one place rather than within several as we currently use is highly anticipated. **What do you dislike about Helpdesk 365?** Learning SharePoint backend configurations and limitations. Not an application I am familiar with. **What problems is Helpdesk 365 solving and how is that benefiting you?** How to configure my department's ticketing building and flows. **Official Response from Teajesh Pushkar:** > Thank you for sharing your review of Helpdesk 365! We’re glad to hear that you see the potential for automating routine requests and bringing your department’s documents and information together in one place. We understand that getting familiar with SharePoint configurations can take some time, and we’re happy to support you throughout your learning journey. Please feel free to reach out to us if you need any assistance. We’re happy to help! ### 12. Microsoft Copilot makes our support team even more productive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 09, 2026 **What do you like best about Helpdesk 365?** The Microsoft Copilot integration helps our support agents quickly summarize tickets, draft responses, and retrieve relevant information without leaving the platform. It reduces repetitive work and allows agents to focus more on solving problems rather than writing responses. **What do you dislike about Helpdesk 365?** We look forward to seeing Microsoft Copilot integrated into additional workflows. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our team handles a large number of tickets every day. Copilot has reduced response preparation time, improved consistency across agents, and helped new team members become productive much faster. ### 13. Practical AI that delivers real value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 10, 2026 **What do you like best about Helpdesk 365?** The Azure OpenAI capabilities are implemented in a very practical way. Instead of adding for the sake of it, the platform uses AI to summarize conversations, recommend responses, improve ticket quality, and help agents make faster decisions. **What do you dislike about Helpdesk 365?** As AI continues to evolve, we're excited to see even more intelligent capabilities added to the platform **What problems is Helpdesk 365 solving and how is that benefiting you?** AI has reduced the time agents spend reading lengthy conversations and preparing responses. Overall productivity has increased while maintaining high-quality customer interactions. ### 14. Support has become much easier for our employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 20, 2026 **What do you like best about Helpdesk 365?** Employees no longer have to remember URLs, navigate complex portals, or complete lengthy forms. Whether through Teams or the AI Agent, requesting support has become a simple conversation, making the overall experience much more user-friendly. **What do you dislike about Helpdesk 365?** We hope to see additional self-service capabilities introduced in future releases. **What problems is Helpdesk 365 solving and how is that benefiting you?** The easier submission process has increased adoption, improved the quality of requests, and reduced the number of incomplete tickets received by our support team. ### 15. Good experience. Fantastic support by Dayashankar! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 20, 2026 **What do you like best about Helpdesk 365?** The support on Teams is fast and responsive. We can set a meeting and get things sorted. **What do you dislike about Helpdesk 365?** The annual subscription for the first year. This should be reduced to quarterly if the customer asks for it. **What problems is Helpdesk 365 solving and how is that benefiting you?** We need to manage helpdesk tickets and we have a few alternatives but this works in Teams. ### 16. Straightforward but Needs Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Romina A. | People Operations Coordinator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 22, 2026 **What do you like best about Helpdesk 365?** I like how straightforward Helpdesk 365 is and the support we get from the Helpdesk 365 team, especially Varun, who helped us customize fields and tailor Helpdesk 365 to our organization. I also appreciate being able to edit the default messages and adjust the tone in responses to fit our organization's style. **What do you dislike about Helpdesk 365?** I wish that Helpdesk 365 is able to automatically assign a ticket to our "teams ticket" without having to manually assign it to an agent/supervisor/admin from our team before it moves to "teams ticket". At the moment I can see all the unassigned tickets as I am admin, but Helpdesk 365 is being used by 3 different departments/teams from our organization. There are tickets that are for HR (my team) in the unassigned tickets column, which cannot be seen in the teams ticket column unless I assign the ticket directly to one of the members of the HR Team. It was a bit hard, because we didn't know why the requesters are receiving all notifications related to their ticket, because the default is all yes. It stressed us out for a bit, because all emails sent to HRHelp email creates a ticket ID when we were used to just emailing HR Help to converse with our team who shares this inbox. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 helps us organize and prioritize tickets, making it easy to see outstanding issues and allocate them to the right team members, enhancing our support system. **Official Response from Teajesh Pushkar:** > Thanks for sharing your feedback! We are glad to hear that Helpdesk 365 is helping you organize and prioritize tickets effectively. We completely understand the challenge with manual assignment of tickets. we have taken a note of this, and our team will get in touch with you soon. Kindly reach out to us if you need any further assistance. ### 17. One of the Few Helpdesk Solutions That Supports Our GCC Environment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 23, 2026 **What do you like best about Helpdesk 365?** Finding a helpdesk software that works well within a Microsoft GCC environment can be challenging. Helpdesk 365 met our compliance and security requirements while still providing a modern support experience for our teams **What do you dislike about Helpdesk 365?** We would like to see continued expansion of features available specifically for GCC customers **What problems is Helpdesk 365 solving and how is that benefiting you?** We needed a secure ticketing solution that aligned with our Microsoft GCC infrastructure. Helpdesk 365 allowed us to modernize our support operations without compromising compliance requirements **Official Response from Teajesh Pushkar:** > Thank you for your valuable review on G2! We're glad to hear Helpdesk 365 met your Microsoft GCC compliance requirements while providing a secure ticketing solution for your team. We're continuously building advanced features to make Helpdesk 365 even better. Stay connected, we're excited to share what's coming next! Please feel free to reach out if you need any assistance, we're always happy to help. ### 18. AI Ticket Summaries have saved our team hours every week **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 17, 2026 **What do you like best about Helpdesk 365?** The AI-generated ticket summaries allow our agents to understand lengthy conversations instantly without reading through the entire ticket history. This has significantly improved agent productivity. **What do you dislike about Helpdesk 365?** We would love to see AI capabilities expanded into even more areas of the platform **What problems is Helpdesk 365 solving and how is that benefiting you?** Our team manages hundreds of tickets every week. AI summaries reduced investigation time and helped agents resolve issues faster, saving several hours per week across the support team. **Official Response from Teajesh Pushkar:** > Thank you for your valuable G2 review! We're glad to hear that Helpdesk 365 AI ticketing summary feature are helping your agents quickly understand conversations and improve productivity. We also appreciate your feedback about expanding AI capabilities, we're continuously enhancing with improvements, and there's much more to come. Please feel free to reach out to us for further assistance, we're happy to help. ### 19. Tech Support was great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 03, 2026 **What do you like best about Helpdesk 365?** Having our ticketing system integrated with SharePoint saves time and frustration. **What do you dislike about Helpdesk 365?** Nothing comes to mind. We have been pleased with the product. **What problems is Helpdesk 365 solving and how is that benefiting you?** HD365 saves us time, money and frustration. ### 20. Fast Implementation and Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 19, 2026 **What do you like best about Helpdesk 365?** The implementation process was smooth, and the support team was extremely responsive throughout onboarding. Documentation was clear and helped us configure the system without replying heavily on external assistance. **What do you dislike about Helpdesk 365?** A few advanced configuration options could benefit from additional examples in the documentation. **What problems is Helpdesk 365 solving and how is that benefiting you?** We went from manual email-based support to a structured ticketing process in under two weeks, resulting in improved accountability and service quality. **Official Response from Teajesh Pushkar:** > Thank you for taking the time to share your experience with Helpdesk 365 on G2! We're delighted to hear that our onboarding process was smooth and that Helpdesk 365 helped transition from manual email-based support to a structured ticketing process in such a short time. We also appreciate your feedback on our advanced configuration documentation, and we'll continue improving our documentation to better support our users. If you need any further assistance, please reach out to us, we're always happy to help! ### 21. App365 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about Helpdesk 365?** The SharePoint integration, it was the main reason for choosing this application **What do you dislike about Helpdesk 365?** There is nothing really I didn't like about the application, its amazing so far. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helping and organize employees requests ### 22. Practical AI That Delivers Real Business Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 23, 2026 **What do you like best about Helpdesk 365?** Many vendors advertise AI, but Helpdesk 365 provides practical AI features that improve day-to-day operations. AI-generated summaries, response suggestions, and intelligent recommendations help our team work smarter without adding complexity **What do you dislike about Helpdesk 365?** We look forward to seeing additional AI innovations added over time. **What problems is Helpdesk 365 solving and how is that benefiting you?** The platform helped us improve agent productivity, reduce response times, and maintain high service quality while managing increasing ticket volumes. **Official Response from Teajesh Pushkar:** > Thank you for your valuable review and for sharing your experience with Helpdesk 365! We're delighted to hear that its AI-generated summaries, response suggestions, and intelligent recommendations have helped improve agent productivity and maintain high service quality. We appreciate your feedback on AI innovations, and we're excited to share that even more powerful and innovative AI features are on the way. If you need any further assistance, please reach out to us, we're always happy to help! ### 23. Tech Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 13, 2026 **What do you like best about Helpdesk 365?** We use Helpdesk 365 to maintain our IT tickets. **What do you dislike about Helpdesk 365?** I do not have anything to say for now, still using the system. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 helps the IT department to maintain tickets. ### 24. The most Microsoft native helpdesk we evaluated **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 18, 2026 **What do you like best about Helpdesk 365?** Unlike other solutions we evaluated, Helpdesk365 works naturally with Sharepoint, Teams, Outlook and Power Automate. User adoption was significantly faster because employees did not need to learn a completely new platform. **What do you dislike about Helpdesk 365?** Some specialized business scenarios require additional configuration. **What problems is Helpdesk 365 solving and how is that benefiting you?** The solution consolidated multiple support tools into a single platform and simplified administration while improving the employee support experience. **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback on G2. We're glad to hear that Helpdesk 365 fits naturally within your Microsoft 365 environment and has helped simplify support operations by consolidating multiple tools into a single platform. We also appreciate your feedback regarding configuration. If you ever need assistance with configuring the application to your specific business requirements, please feel free to reach out to us. Our team is always happy to help you get the most out of Helpdesk 365. ### 25. A Modern Helpdesk Built for the Future **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Marketing Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 22, 2026 **What do you like best about Helpdesk 365?** The product continues to evolve with regular feature updates, Microsoft ecosystem enhancements, and practical AI capabilities. The team clearly has a long-term vision for the platform **What do you dislike about Helpdesk 365?** We are eager to see future roadmap items released. **What problems is Helpdesk 365 solving and how is that benefiting you?** The platform gives us confidence that our service management processes can scale as our organization grows and technology requirements evolve **Official Response from Teajesh Pushkar:** > Thank you for your wonderful feedback! We're delighted to hear that Helpdesk 365, with its continuous product updates, Microsoft ecosystem enhancements, and AI capabilities, gives you the confidence to scale your service management processes. Thank you for sharing your feedback on our future roadmap. More exciting enhancements are on the way, and we look forward to bringing them to Helpdesk 365. Please reach out if you need any further assistance, our team is always here to support you. ### 26. Successfully supporting a large, mutil-department workforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 11, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 has become the central support platform for our IT, HR, Facilities, and Finance teams. The platform scaled easily as adoption grew across the organization. **What do you dislike about Helpdesk 365?** Some advanced reporting requirements may require additional configuration. **What problems is Helpdesk 365 solving and how is that benefiting you?** We replaced multiple disconnected systems with a single platform. Our employees now use the solution, giving us complete visibility into service requests and support performance. **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback! We're glad that Helpdesk 365 has become a centralized support platform across your teams. We appreciate your feedback about advanced reporting. If you need help simplifying report configuration or setting up custom reports. Please feel free to reach out to our support team, we're always happy to assist! ### 27. Reduced Ticket Backlogs Through Automation and AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 22, 2026 **What do you like best about Helpdesk 365?** The combination of automated workflows, SLA monitoring, intelligent ticket routing, and AI recommendations has significantly improved our support operations. **What do you dislike about Helpdesk 365?** Certain advanced automation scenarios require additional planning during setup. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our ticket backlog decreased by more than 30%, and overall resolution times improved substantially. The platform has helped our team work more proactively and efficiently. **Official Response from Teajesh Pushkar:** > Thank you for your valuable review and for sharing your experience with Helpdesk 365! We're glad to hear that our automated workflows, intelligent ticket routing, and AI capabilities have helped reduce your ticket backlog and improve resolution times. We also appreciate your feedback on advanced automation setup and will use it to continue improving the configuration experience. If you need any further assistance, please reach out to us, we're always happy to help! ### 28. A Product That Continues to Evolve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 17, 2026 **What do you like best about Helpdesk 365?** The platform receives regular enhancements and new capabilities. The team actively invests in innovation and keeps pace with changes in Microsoft 365 **What do you dislike about Helpdesk 365?** Some upcoming roadmap items are features we are eager to see released sooner **What problems is Helpdesk 365 solving and how is that benefiting you?** We are confident in our long-term investment because the platform continues to improve and adapt to our changing requirements **Official Response from Teajesh Pushkar:** > Thank you for your valuable G2 review! We're glad to hear that you appreciate Helpdesk 365 regular enhancements, continuous innovation, and seamless alignment with Microsoft 365. We appreciate your feedback on our roadmap. Our team is continuously working on new features and enhancements, and we're excited to bring even more capabilities to Helpdesk 365. Thank you for your continued trust and support! ### 29. Reduced Resolution Time by 40% **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 18, 2026 **What do you like best about Helpdesk 365?** Automation rules, SLA tracking, and intelligent workflows helped our support team work more efficiently **What do you dislike about Helpdesk 365?** We continue to explore additional automation opportunities as our processes mature **What problems is Helpdesk 365 solving and how is that benefiting you?** Within six months, our average resolution time dropped by 40%, ticket backlog reduced by 35%, and support staff saved approximately 15 hours per week. **Official Response from Teajesh Pushkar:** > Thank you for your valuable review on G2! We're glad to hear that Helpdesk 365 automation rules, SLA tracking, and intelligent workflows have helped your team improve efficiency and significantly reduce resolution times. If you need any further assistance, please feel free to reach out. We're always happy to help! ### 30. very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 29, 2026 **What do you like best about Helpdesk 365?** very useful to work within a team and share knowledge **What do you dislike about Helpdesk 365?** when it is not working properly but customer service is quick to reply **What problems is Helpdesk 365 solving and how is that benefiting you?** all the requests from our employees to get their parts and question answering ### 31. Fast and Efficient Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 07, 2026 **What do you like best about Helpdesk 365?** This system helps us track issues across42 clinics and 9 states keeping our field team supported. **What do you dislike about Helpdesk 365?** Not much to dislike. Seems to run very smooth **What problems is Helpdesk 365 solving and how is that benefiting you?** It's helping us communicate clinic needs across all departments and holding leadership accountable. **Official Response from Teajesh Pushkar:** > Thank you for sharing your valuable review on G2! We’re glad to know that Helpdesk 365 is helping your team efficiently track issues across your clinics while improving collaboration between departments. If you need any further assistance, feel free to reach out to us. We’re always happy to help! ### 32. Very good and helpful support. My issue got resolved quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Plastics **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 14, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 is a useful tool to control all requests in a single place. Reports are useful as well. **What do you dislike about Helpdesk 365?** Settings are not so user friendly - we have to click in many places to find the option desired. Sometimes the options we choose do not work as expected. **What problems is Helpdesk 365 solving and how is that benefiting you?** It is controlling the number of requests and this is nice to measure the team workload. ### 33. Excellent Product Backed by a Responsive Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 16, 2026 **What do you like best about Helpdesk 365?** The support team consistently responds quickly and provides practical solutions. Feature requests are acknowledged and frequently considered for future releases. **What do you dislike about Helpdesk 365?** We occasionally identify new feature ideas that would further enhance the platform **What problems is Helpdesk 365 solving and how is that benefiting you?** We have significantly improved user satisfaction because support requests are handled more efficiently and transparently. **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience! We're glad Helpdesk 365 has helped you manage support requests efficiently and that our support team has been responsive. We appreciate your feature suggestions and are continuously enhancing the platform to deliver even greater value. If you have feature ideas or need assistance, please feel free to reach out to us, we're always happy to help. ### 34. From Installation to Go-Live in Less Than One Week **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 16, 2026 **What do you like best about Helpdesk 365?** The onboarding guides, knowledge base articles, and implementation documentation made deployment simple. Our administrators configured the system with minimal external assistance. **What do you dislike about Helpdesk 365?** A few advanced setup options require additional review during implementation **What problems is Helpdesk 365 solving and how is that benefiting you?** We avoided a lengthy implementation project and started managing tickets almost immediately. **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback! We're glad to hear that Helpdesk 365 enabled a quick deployment and that our onboarding resources made implementation easy. We also appreciate your feedback regarding the advanced setup options. We'll take your feedback into consideration as we continue refining the implementation experience. If you ever have questions or need assistance with configurations, our team is always happy to help. ### 35. Helpdesk 365 provides a system for us to easily and effectively manage and track issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 18, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 makes it easy for us to track our issues and requests. **What do you dislike about Helpdesk 365?** I don't have any dislikes. We have been using helpdesk 365 since 2025. **What problems is Helpdesk 365 solving and how is that benefiting you?** It has certainly addressed the disorganization that existed relating to issues and requests **Official Response from Teajesh Pushkar:** > Thank you for taking the time to share your valuable feedback on G2. We're happy to hear that Helpdesk 365 is helping your team easily track issues and manage requests more efficiently. If you ever need any assistance or have questions, please don't hesitate to reach out, our team is always happy to help. We've also put together a blog covering best practices for managing internal requests. Feel free to give it a read, we hope you find it useful! ### 36. Resolved Email Set-up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 19, 2026 **What do you like best about Helpdesk 365?** Helpdesk has enabled Mercury to streamline ticketing, and the final piece was getting the email set up for notifications. **What do you dislike about Helpdesk 365?** The only dislike I have about Helpdesk 365 is that custom field names don't show their field names in the sharepoint list (backend) which has made some API config difficult. **What problems is Helpdesk 365 solving and how is that benefiting you?** We are able to get tickets single sourced with one main ingress point which has streamlined ticket tracking and opening for our users. **Official Response from Teajesh Pushkar:** > Thank you for taking the time to share your experience with Helpdesk 365 on G2! We're glad to hear that Helpdesk 365 has helped centralize your ticketing process through a single point of entry, making ticket tracking and submission more streamlined for your users. We appreciate your feedback on the custom field names in the SharePoint backend. We'll share it with our team as we continue improving the platform. If you need any further assistance, please reach out to us, we're happy to help. ### 37. Initial suggestion resolved issue **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 10, 2026 **What do you like best about Helpdesk 365?** Plugin in Teams makes it easy to access tickets **What do you dislike about Helpdesk 365?** Training videos would be helpful for managers and Admins **What problems is Helpdesk 365 solving and how is that benefiting you?** Organize and documenting issues and requests to monitor trends **Official Response from Teajesh Pushkar:** > Thank you for your review and feedback! We're happy to hear that Helpdesk 365 is helping you organize, track, and manage requests more effectively. We also appreciate your suggestion about training videos for managers and admins, and we'll keep it in mind as we continue to improve the platform. Please reach out to us if you need further assistance, we're happy to help. ### 38. Easy to use and to customize. Working without issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 06, 2026 **What do you like best about Helpdesk 365?** How easy is to use the product. Integrates very well with our sharepoint. **What do you dislike about Helpdesk 365?** So far everything is working well and i don't have any dislikes. **What problems is Helpdesk 365 solving and how is that benefiting you?** To centralize our company requests and to be able to support our internal employees. **Official Response from Teajesh Pushkar:** > Thanks for your valuable feedback on G2. We’re happy to hear that Helpdesk 365 has been easy to use for your team and integrates well with SharePoint. It’s great to know that the platform is helping centralize company requests while supporting your internal employees more efficiently. Please feel free to reach out to us if you need any further assistance. We’re always happy to help. ### 39. Easy to Manage Support Requests Across Multiple Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 28, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Helpdesk 365?** The multi-mailbox capability and the dashboard reports. It's easy to see what's happening across different teams without switching between tools. **What do you dislike about Helpdesk 365?** There are many features available, so it took some time for our team to learn everything and configure it the way we wanted. **What problems is Helpdesk 365 solving and how is that benefiting you?** It helps us centralize support requests, improve visibility, and avoid missing emails that were previously scattered across multiple inboxes. **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience on G2. We're glad to hear that Helpdesk 365's multi-mailbox capability and dashboard reports have helped your team manage support requests more efficiently. We appreciate your feedback regarding the learning curve. If you need any assistance with configuration or setup, please don't hesitate to reach out. Our support team is always happy to help. ### 40. Custom forms allowed us to standardize every request **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 24, 2026 **What do you like best about Helpdesk 365?** The ability to build custom forms for different request types ensures that our team collects the right information from the beginning **What do you dislike about Helpdesk 365?** We occasionally discover new use cases that inspire additional form enhancements **What problems is Helpdesk 365 solving and how is that benefiting you?** Incomplete requests were a major challenge. Custom forms improved data quality, reduced back-and-forth communication, and accelerated ticket resolution **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience with Helpdesk 365 on G2! We’re happy to hear that custom forms have helped your team improve request quality and speed up ticket resolution. We also appreciate your feedback on expanding forms for new use cases and are continuously looking for ways to make customization easier. Please feel free to reach out for further assistance, we’re always here to help! ### 41. Great Looking Product Cant wait to Use it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 19, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between teams, reduces resolution time, and provides detailed analytics for better decision-making, making IT support efficient and user-friendly **What do you dislike about Helpdesk 365?** I’m not sure yet since we just installed Helpdesk 365 yesterday. We haven’t had enough time to explore its features or encounter any issues, so I’ll need more experience before providing feedback on potential dislikes or challenges. **What problems is Helpdesk 365 solving and how is that benefiting you?** I’m not sure yet since we just installed Helpdesk 365 yesterday. We haven’t had enough time to see what problems it solves or how it benefits us, so I’ll need more experience before providing meaningful feedback ### 42. Automatic ticket creation from emails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 25, 2026 **What do you like best about Helpdesk 365?** Automatic ticket creation from incoming emails, ensuring every request is captured and tracked without manual intervention **What do you dislike about Helpdesk 365?** We continue to explore additional automation opportunities around email processing **What problems is Helpdesk 365 solving and how is that benefiting you?** Previously, requests could get lost in shared inboxes. Now every email automatically becomes a ticket, improving accountability and response times. **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience with Helpdesk 365 on G2! We’re glad to hear that automatic ticket creation from emails is helping your team capture every request, improve accountability, and respond faster. If you’re looking to improve ticket management in Microsoft 365, check out our guide to best practices. Please feel free to reach out for further assistance, we’re always here to help! ### 43. Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about Helpdesk 365?** Integration with SharePoint GCC High and ease of use. **What do you dislike about Helpdesk 365?** Nothing at this time... will address if anything comes up. **What problems is Helpdesk 365 solving and how is that benefiting you?** Providing a ticketing solution from within the GCC Hight tenant without requiring external cloud expenditures. **Official Response from Teajesh Pushkar:** > Thank you for sharing your valuable review on Helpdesk 365! We’re glad to know that the platform is easy to use and that its integration with SharePoint GCC High supports your ticketing needs within the GCC High tenant. If you need any further assistance, feel free to reach out to us. We’re always happy to help. ### 44. Excellent Product and Service with outstanding support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 01, 2026 **What do you like best about Helpdesk 365?** The user ability, the ease of access to help and support if and when it is needed. **What do you dislike about Helpdesk 365?** At this point I do not have any down sides I see or any improvements needed. **What problems is Helpdesk 365 solving and how is that benefiting you?** Help track tickets for our department **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience with Helpdesk 365. We’re glad to hear it’s user-friendly, helping your team manage tickets smoothly, and that our support has been helpful. We’ve put together a blog on best practices for ticket tracking, feel free to give it a read. If you need any further assistance, please feel free to reach out. We’re always happy to help! ### 45. Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 30, 2026 **What do you like best about Helpdesk 365?** It helps manage tickets well as far I have seen. **What do you dislike about Helpdesk 365?** Unsure, haven't experienced any issues so far **What problems is Helpdesk 365 solving and how is that benefiting you?** We needed a new ticketing system that is organized and efficient. **Official Response from Teajesh Pushkar:** > Thank you for sharing your valuable feedback! We’re glad to hear that our support team has been helpful and that Helpdesk 365 is helping you manage tickets efficiently and keep everything organized in one place. If you ever need any assistance or have questions, please feel free to reach out to us. We’re always happy to help! You can also check out our blog for helpful tips on creating a ticketing system with SharePoint. ### 46. good support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 02, 2026 **What do you like best about Helpdesk 365?** you can use it without tutorials and the user interface is good **What do you dislike about Helpdesk 365?** sometimes the configuration is a little bit complicated **What problems is Helpdesk 365 solving and how is that benefiting you?** our customers can use it too **Official Response from Teajesh Pushkar:** > Thank you for sharing your review of Helpdesk 365 on G2. We are glad to hear that the platform’s user-friendly interface makes it easy to use without extensive tutorials, and that your customers can use it as well. We appreciate your feedback on the configuration experience. We’re continuously working to make configuration simpler and more intuitive for everyone. Please feel free to reach out to us if you need any further assistance, we’re always here to help! ### 47. Effortless Delegation and Tracking for Office Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Kanisha E. | Director of Operations, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 12, 2026 **What do you like best about Helpdesk 365?** Easier and more efficient delegating and tracking of all office and operations requests **What do you dislike about Helpdesk 365?** So far, it has been an investment of time and effort upfront **What problems is Helpdesk 365 solving and how is that benefiting you?** Allows our team to hold all requests in one place, which is beneficial if an agent is away and the other agent can pick up their open tickets. Allows me as their supervisor to prevent work overload, as well as, delegate tasks according to each agents strengths **Official Response from Teajesh Pushkar:** > Thank you for sharing your valuable feedback. We’re glad to hear that Helpdesk 365 is helping your team delegate and track office and operations requests more efficiently. If you have any queries, please feel free to reach out. We’re happy to help. ### 48. very likely **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 10, 2026 **What do you like best about Helpdesk 365?** easy to use, I like the reporting. and the integration with Teams. **What do you dislike about Helpdesk 365?** I have not have access to the app long enough to uncover anything I do no tlike **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk support. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback on G2. We're delighted to hear that you find Helpdesk 365 easy to use and that the reporting features and Microsoft Teams integration are adding value to your experience Thank you for your support, and please feel free to reach out if you need any assistance. We're always happy to help. ### 49. Great Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 15, 2026 **What do you like best about Helpdesk 365?** Helps track our IT tickets and workflow. Keeping us track on our SLAs to keep our users happy **What do you dislike about Helpdesk 365?** I don't know of anything that impacts our ability to manage tickets **What problems is Helpdesk 365 solving and how is that benefiting you?** We are using this as primary tool for our IT work intake process. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback on G2. We're glad to hear that Helpdesk 365 is helping your team manage IT tickets, stay on top of SLAs, and that you've had a positive experience with our support. If you need any further assistance, please feel free to reach out. We're always happy to help. ### 50. Quick and easy setup with Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 04, 2026 **What do you like best about Helpdesk 365?** Integrates well with M365 (SharePoint & Teams) **What do you dislike about Helpdesk 365?** The product's price is higher than I anticipated for our school. **What problems is Helpdesk 365 solving and how is that benefiting you?** Implementing a ticketing system so we can monitor employee performance and resolution time. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback on G2. We're glad to hear that Helpdesk 365 integrates well with Microsoft 365, Teams, and SharePoint, and has helped you implement a ticketing system to better monitor employee performance and resolution times. We understand your concerns about pricing, our team would be happy to help you maximize the value of your investment and ensure you're getting the most out of Helpdesk 365. If you need further assistance, please reach out to us. We're always happy to help. ## Helpdesk 365 Discussions - [What is HR365 - Helpdesk used for?](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) - 1 comment - [View Helpdesk 365 pricing details and edition comparison](https://www.g2.com/products/helpdesk-365/reviews?source=search§ion=pricing&secure%5Bexpires_at%5D=2026-10-03+07%3A45%3A24+-0500&secure%5Bsession_id%5D=e9f53748-606d-4ef0-a353-1881d8e35bcc&secure%5Btoken%5D=31facbe7dd5b8e2a374b66698c668572fbccb0497cc146abc1f7fc2488e4cafc&format=llm_user) ## Helpdesk 365 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Helpdesk 365 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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