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# Helpdesk 365 vs ServiceNow IT Service Management Comparison - What are their main differences?

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Helpdesk 365ServiceNow IT Service...[+ Add Product](#)

Pricing

**Helpdesk 365**
Free Trial

**Starting at $24.99** · Plus

**Starting at $64.99** · Enterprise

**Starting at $11.98** Per Year · Standard

**Starting at $44.99** Per Year · Premium

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**ServiceNow IT Service Management**

**Contact Vendor for Pricing** · Basic

**Pricing Insights**
from reviews

Perceived Cost

**Helpdesk 365**
$$$$$

**ServiceNow IT Service Management**
$$$$$

Average Discount

**Helpdesk 365**
13%

**ServiceNow IT Service Management**
15%2% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Helpdesk 365** 6 months
Based on 100 responses

**ServiceNow IT Service Management** 6 months
Based on 100 responses

Return on Investment

**Helpdesk 365** 6 months
Based on 100 responses

**ServiceNow IT Service Management** 6 months
Based on 100 responses

 ![Helpdesk 365](https://images.g2crowd.com/uploads/product/hd_favicon/6db828fec0c711880e33a868cb622a8d/helpdesk-365.svg "Helpdesk 365")

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

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**Pros & Cons**
from reviews

**Helpdesk 365**

Ease of Use (37)

Customer Support (21)

Missing Features (6)

Bugs (5)

**ServiceNow IT Service Management**

Ease of Use (168)

Incident Management (112)

Learning Curve (72)

Expensive (60)

Integrations

**Helpdesk 365**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_87b1f804a2d1e8199413f92d34b5f105/microsoft-microsoft-copilot.jpeg "Product Avatar Image")

Microsoft Copilot

](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_13aba37ae908d9cf29a2452925257ccc/microsoft-forms.jpeg "Product Avatar Image")

Microsoft Forms

](https://www.g2.com/products/microsoft-forms/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd08426f9b1cd59deeab3d8fae3cd327/microsoft-power-automate.PNG "Product Avatar Image")

Microsoft Power Automate

](https://www.g2.com/products/microsoft-power-automate/reviews)[
View all
](https://www.g2.com/products/helpdesk-365/integrations)

**ServiceNow IT Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image")

Accreditation Manager

](https://www.g2.com/products/accreditation-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image")

Aria

](https://www.g2.com/products/aria-aria/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image")

AWS Cloud Development Kit...

](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[
View all
](https://www.g2.com/products/servicenow-it-service-management/integrations)

Screenshots

**Helpdesk 365**
 ![Helpdesk 365 screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/190483/Helpdesk-report.jpg)

**ServiceNow IT Service Management**
 ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png)

**Ratings**
from reviews

Meets Requirements

**Helpdesk 365**

**9.2** /10

Based on 65 responses

**ServiceNow IT Service Management**

**8.9** /10

Based on 941 responses

Ease of Use

**Helpdesk 365**

**9.4** /10

Based on 257 responses

**ServiceNow IT Service Management**

**8.5** /10

Based on 1,483 responses

Ease of Setup

**Helpdesk 365**

**9.2** /10

Based on 122 responses

**ServiceNow IT Service Management**

**8.2** /10

Based on 794 responses

Ease of Admin

**Helpdesk 365**

**8.8** /10

Based on 31 responses

**ServiceNow IT Service Management**

**8.6** /10

Based on 350 responses

Quality of Support

**Helpdesk 365**

**9.7** /10

Based on 64 responses

**ServiceNow IT Service Management**

**8.6** /10

Based on 1,088 responses

Has the product been a good partner in doing business?

**Helpdesk 365**

**9.3** /10

Based on 30 responses

**ServiceNow IT Service Management**

**8.8** /10

Based on 345 responses

Product Direction (% positive)

**Helpdesk 365**

**9.8** /10

Based on 63 responses

**ServiceNow IT Service Management**

**8.9** /10

Based on 937 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

**8.3** /10

Based on 6 responses

**8.8** /10

Based on 789 responses

Service Desk

**8.8** /10

Based on 35 responses

**8.5** /10

Based on 431 responses

Help Desk

**8.7** /10

Based on 12 responses

Not enough data

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

Incident Management

Not enough data

**8.3** /10

Based on 325 responses

## Helpdesk 365 vs. ServiceNow IT Service Management: Which Is Best for You?

Generated using AI

Last updated October 01, 2026, based on 2,117 verified G2 reviews.

 ![Helpdesk 365](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1be0eca91210e9a7606b4bceea990275/helpdesk-365.png "Helpdesk 365")

### Choose Helpdesk 365 if…

- You want a **centralized support platform** that scales across IT, HR, Facilities, and Finance teams.
- You need **automatic ticket creation from incoming emails** to avoid lost requests and improve accountability.
- You require **native integration with Microsoft 365** tools like SharePoint and Teams for collaboration.
- You want a **user-friendly interface** that is easy for end-users and new agents to adopt quickly.
- You prefer **automated email notifications** to keep requesters and support agents informed at every ticket stage.

Show more

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "ServiceNow IT Service Management")

### Choose ServiceNow IT Service Management if…

- You manage **complex IT workflows** requiring linked incidents, problems, and changes in one platform.
- You need **enterprise-grade ITSM** for incident, problem, change, and release management.
- You want **automated workflows and dashboards** to improve efficiency and IT service delivery.
- You require **structured IT process clarity** to ensure smooth collaboration and quick issue resolution.
- You seek **easy deployment and onboarding** for new users in a mature ITSM platform.

Show more

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
14.2%

Mid-Market(51-1000 emp.)
73.4%

Enterprise(\> 1000 emp.)
12.4%

Small-Business(50 or fewer emp.)
14.2%

Mid-Market(51-1000 emp.)
73.4%

Enterprise(\> 1000 emp.)
12.4%

Small-Business(50 or fewer emp.)
6.0%

Mid-Market(51-1000 emp.)
21.3%

Enterprise(\> 1000 emp.)
72.7%

Small-Business(50 or fewer emp.)
6.0%

Mid-Market(51-1000 emp.)
21.3%

Enterprise(\> 1000 emp.)
72.7%

**Reviewers' Industry**

[![Helpdesk 365](https://images.g2crowd.com/uploads/product/hd_favicon/6db828fec0c711880e33a868cb622a8d/helpdesk-365.svg "Helpdesk 365")](https://www.g2.com/products/helpdesk-365/reviews)
Helpdesk 365

Insurance
9.2%

Information Technology and Services
6.9%

Computer & Network Security
6.9%

Computer Software
6.1%

Financial Services
3.8%

Other
67.0%

[![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews)
ServiceNow IT Service Management

Information Technology and Services
23.9%

Hospital & Health Care
7.2%

Computer Software
6.8%

Financial Services
5.9%

Computer & Network Security
3.7%

Other
52.5%

Alternatives

**Helpdesk 365 Alternatives**

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

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[
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[
Freshservice
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**ServiceNow IT Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
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 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
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 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
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 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

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