HelpCrunch Reviews & Product Details

User-friendly, customized and convenient platform to work with customers through multi-channels. Helpful knowledge database. Very supportive and quick help service! Review collected by and hosted on G2.com.

Nothing. All expectations are met. Our Company will continue to use Helpcrunch services, and we will also use it in other offices abroad. Review collected by and hosted on G2.com.

I'm a small business owner with a product that was in need of a good helpdesk solution with built in auto help. Helpcrunch offers all that without costing me an arm and a leg to get started. It allows me to get started and extend my subscription as I see fit. Review collected by and hosted on G2.com.

If I have to point something out it would be integration support. They offer some integrations but for me (this is personal since I have a SaaS solution) I could really make use of a good Stripe integration which automatically shows me the details of that customers stripe account. Review collected by and hosted on G2.com.

The ease to set up, and how efficient I was able to reply to customers and provide premade answers and automation. It has clear navigation and a lot of options to customize even with the basic plan. Review collected by and hosted on G2.com.

Can't say I disliked anything. Maybe the script library is a bit too large, but because the file is loaded at a later stage so it's not a big problem. Review collected by and hosted on G2.com.

It is easy to setup with javascript, and it is running smoothly and easy. Review collected by and hosted on G2.com.

At the moment, there is no support for multiple languages in the knowledge base. Review collected by and hosted on G2.com.

We have been using HelpCrunch for some time now and we for sure know that it is one of the most intuitive, user-friendly customer support platforms on the market. Not only is it self-explanatory, but it also benefits from an easy-to-follow flow when it comes to accessing its features and options. Talking about features, the HelpCrunch teams constantly brings updates to their platform and, more importantly, the team is always there to assist you in case you encounter any issues during your stay. The best part is that the entire package comes in a more than affordable offer for the average client. Review collected by and hosted on G2.com.

I would have liked to be able to manipulate the formulas for the end-of-month satisfaction reports, but I am aware that these might vary among companies and their standards. However, this is just my personal experience and I am not sure if other entities might actually need this feature. Other than that, some support tickets might stay unread, even if opened already. Manually marking them as unread and opening them once again solves this issue. Anyway, I am completely sure this one will also get fixed, like all the others so far. Review collected by and hosted on G2.com.

It was very easy to move from our old platform to helpcrunch. Customer support is great. Review collected by and hosted on G2.com.

The monthly costs can increase with strong growth Review collected by and hosted on G2.com.

It's not quite like Intercom but it covers all the main features, but 10x cheaper! The support seems to be very prompt too. Review collected by and hosted on G2.com.

It doesn't have a chatbot, but I believe they are working on releasing one. Review collected by and hosted on G2.com.

Friendly support which provides only transparent answers. HelpCrunch provides a very nice live chat solution, it helps us to provide a great customer support in real time. Review collected by and hosted on G2.com.

Any downtime is a headache, it rarely happens, though. Review collected by and hosted on G2.com.

The all concept is actually what I like. Providing email support, collecting emails, trigger communication based on basically any information you collect about your users is the killer feature. I forwarded my support email to HelpCrunch and having no headache with it anymore. All come into the platform as tickets. Conversation threads are carefully stored in one place, with statuses, tags, notes! Trying to manage everything inside the mailbox is a mistake most small companies make. It really helped me in my business. I have a significantly enlarged user base and constantly engage with loyal customers, getting new bookings from them. It's a great tool for squeezing juice from an user base and communication with newcomers. I highly recommend it! Review collected by and hosted on G2.com.

Nothing I can really think of. It's a great tool Review collected by and hosted on G2.com.

- Good price

- Easy to install, configure, and use

- Looks good to customers, and to support people

- Ability to schedule when we require the customer to enter an email address, so they can contact us immediately during business hours, but enter an email address after hours

- Very good customer support Review collected by and hosted on G2.com.

- Occasional bugs in essential features, e.g., online/offline schedule not triggering at expected times, notifications not working.

- Some expected features aren't available at the "basic" level, e.g., if a customer contacts us after hours, HelpCrunch won't email them that we've responded.

- If you cancel, the service terminates immediately instead of functioning until the end of your subscription period. HelpCrunch support can hold the remainder of your subscription if you want to re-subscribe later (which could be a pro if you're shutting down your business and want to use HelpCrunch in the future, but it is a con in our case). Review collected by and hosted on G2.com.