HelpCrunch Reviews & Product Details

We use HelpCrunch mainly to help us improve the customer experience on our website, by providing our clients with the right information, organized in a simple and understandable way. The Knowledge Base feature is great. Probably the best one I've seen. And currently, they are even launching a Multilingual knowledge base which is great for companies like ours, operating in more than 1 market. It has cool features, a simple interface, and excellent Customer Support. Basically, it combines all features you can look for and it is excellent value for money. Review collected by and hosted on G2.com.

So far I haven't noticed anything I dislike. Review collected by and hosted on G2.com.

Templates, reports, user-friendly interface, admin panel, chains Review collected by and hosted on G2.com.

It is not allowed to rearrange quick responses, and it is impossible for an individual user to customize their templates. Review collected by and hosted on G2.com.

Since the beginning of spring, we have been looking for a non-Russian platform for communication with our clients. And finally, we found HelpCrunch! We like that HelpCrunch is simple, logical and easy to use. Also, technical support is always in touch and ready to help resolve any question. They listen to feedback and ready to get better. Review collected by and hosted on G2.com.

No dislikes. We like this platform, and we are delighted. At the moment we haven’t noticed any problems or disadvantages. But if we find something, we will write our suggestions and feedback to technical support. Review collected by and hosted on G2.com.

The system is easy to use. I like the chat mobile app integration and the multilingual Knowledge base. The team member is very responsive. They helped me fix installation and technical issues. I have used Intercom in the past, and I can say that on the pricing point, it's not comparable. I highly recommend it. Review collected by and hosted on G2.com.

I think they can improve the pricing structure, like the possibility of having 2000 or 3000 emails plan instead of jumping from No email to 1000 and 5000. Also, add more native integration like Stripe, GetResponse, and WooCommerce... I know they have Zapier integration, but it's not native and not working well for me most of the time. Review collected by and hosted on G2.com.

Knowledge base very useful for our clients. Flexible tariffs for Ukrainian companies. Review collected by and hosted on G2.com.

There is nothing wrong at this moment in service Review collected by and hosted on G2.com.

After the beginning of the full-scale invasion of russia on the territory of Ukraine, the question of changing all Russian services to analogs arose. After a long search and testing, we settled on Helpcrunch. The advantages of this online chat are the price, a very wide set of functions, and, of course, Ukrainian development. I was also pleasantly surprised by the speed of providing answers to requests from technical support, as well as an extended trial period for a full test of all functionality. Review collected by and hosted on G2.com.

I don't think it's correct to consider the account administrator also an operator. It would be good to separate this functionality, and if necessary, add an opportunity for the administrator to become an operator as well. Review collected by and hosted on G2.com.

Active support team with deep understanding of customers needs Review collected by and hosted on G2.com.

For the moment there are no issues. just joining Review collected by and hosted on G2.com.

We compared several options but ultimately chose helpcrunch because it is simple to integrate into applications and provides the exact functionality required. Review collected by and hosted on G2.com.

Would be better if you could consider providing more altered plans. Review collected by and hosted on G2.com.

Quick and easy setup of auto-notifications. A convenient modern service that has increased the number of inquiries on the site. Review collected by and hosted on G2.com.

It would be great to slightly adjust the conditions of the tariff plans. We use HelpCrunch only as an online chat. Review collected by and hosted on G2.com.

Excellent price point and has all the most important features I was looking for. Support has been excellent for me so far to help me get started. It also has a multilingual feature that I absolutely need for my Canadian customers. Review collected by and hosted on G2.com.

HelpCrunch has all the essential features and a very competitive entry price but could lack some more advanced features you might need for a bigger business or more custom integrations. Review collected by and hosted on G2.com.