HelpCrunch Reviews & Product Details

Convenient interface, necessary technologies, fast response of support team. I work as the head of marketing in a company of 180 people. We have more than 7 areas of work, it is absolutely necessary to provide a qualified and quick response to customer requests. Help Crunch helped with this 100%. Functionality of transferring chats to other departments, chat bot, integration with other messengers, etc. And what is even more important for us - the company listens to business needs and develops new technologies of its own. Review collected by and hosted on G2.com.

The analytics functionality is narrow, but it should be refined Review collected by and hosted on G2.com.

Customer support automation has been very useful for us Review collected by and hosted on G2.com.

I thought that it would be easier to use. Not everything is very clear. Tutorial videos would help to research some things quickly. Review collected by and hosted on G2.com.

It's a good program to learn to use not overly complicated. Review collected by and hosted on G2.com.

Does need a few more features that would improve the chat-bot feature, Review collected by and hosted on G2.com.

Helpcrunch does everything I need it to do. It is easy enough to use even for people that don't know much about tech. Review collected by and hosted on G2.com.

I would enjoy if the formatting of popups was better. Using custom css is an option, however, it would be more user-friendly for everyone if it was improved. Review collected by and hosted on G2.com.

For a long time, we were searching for an alternative to the previous software on the site and were very pleasantly surprised to find HelpCrunch. The functionality is easy and understandable, with the ability to set up auto-greetings, pop-ups, and even bot scripts if you need to gather information from a client during the company's off-hours. The support is excellent; at the beginning of our work, we had many questions, which they always helped us resolve with incredible speed. Review collected by and hosted on G2.com.

There are no remarks about the work, we are delighted! Review collected by and hosted on G2.com.

A simple and intuitive interface, you can work from the first day even without experience with similar services. Convenient setup, Review collected by and hosted on G2.com.

The chatbot is a good thing, but it's still a bit weak. It takes a long time to think, and when the chatbot is working, you can't enter the dialogue; you need to wait until the bot finishes the script. + For some reason, after the bot, the notification of a new inquiry doesn't come. Maybe it's somewhere, but I haven't figured it out. Review collected by and hosted on G2.com.

We really liked the knowledge base article feature in helpcrunch. It is easy to use and the editor works well. We can easily format and organise our articles. Review collected by and hosted on G2.com.

The chatbot in our subscription does not work that well. Our customers get assigned some random animal names and we cannot tell who they are without asking. Review collected by and hosted on G2.com.

Helpscrunch is fairly simple, which is exactly what we appreciate, as we didn't want complexity and a time-consuming system. They are always quick on the chat in support of any questions or difficulties. I think they have a fair pricing as well. You pay for what you need. Review collected by and hosted on G2.com.

We would like two separate Help Centers, one for customers and one for non-customers. Right now we can't create them both under one account, which we would like. Now we have to pay for another account to create the separate one. Review collected by and hosted on G2.com.

Helpcrunch is easy to integrate, and the conversation form is activated by default, which is a game changer. Low learning curve, and pre-made auto-response. It tooks me 5min to integrate it Review collected by and hosted on G2.com.

The pricing is a bit unclear with the email credits. To send auto-email if a conversation is missed, you have to upgrade your package. Only this is a bit weird, otherwise, the whole tool is perfect. Review collected by and hosted on G2.com.

HelpCrunch is a magnitude cheaper than its peers but has everything a small business needs. The premium options cover even more. Review collected by and hosted on G2.com.

I see no downsides. I think it's perfectly fine. Review collected by and hosted on G2.com.