For me, one of the biggest benefits is how simple it is for employees to use. I used to get calls from the stores whenever employees had questions or ran into problems with the software, and because of my location I couldn’t do much to help. That basically doesn’t happen anymore, which is extremely valuable when you’re managing multiple locations remotely.
The production tracking and B2B invoicing are also especially useful for our business. We can see what’s being processed for each professional customer and issue detailed invoices, which is important when working with hotels, conciergeries, and short-term rental operators.
Reporting is another strong point. It’s very useful and gives me clear visibility into the stores, even when I’m not there. Review collected by and hosted on G2.com.
Setting up access for our accountant could have been simpler. It requires some configuration to limit their access, and I would have preferred either a dedicated accountant account that works out of the box or specific onboarding or training designed for accountants.
The reporting already provides a lot of useful information, but I would also like it to become more visual, especially for comparisons such as year-over-year performance. Review collected by and hosted on G2.com.
