HitPay Reviews & Product Details

Honestly, nothing we can speak to. We never got past the application stage, so we never had the chance to use the product itself. The sign-up form was straightforward enough. Review collected by and hosted on G2.com.

We applied for an account for our Singapore online pet food and supplies store, a normal retail business. The application was rejected by form email citing "internal policies, risk or regulatory considerations", with no specifics.

We then asked their compliance team four simple questions: was it our product category, our documents, or our company structure, and could we reapply later? The reply was a template that thanked us for "clarification regarding your business model", which we never sent. It answered none of the questions and gave no route to reapply.

If you're a small merchant, have a backup provider ready before you put time into HitPay's onboarding. Also note that their dashboard login page shows a fixed "4.7 Trustpilot" image, while their Trustpilot profile currently shows 4.4. Review collected by and hosted on G2.com.

What stands out most about HitPay is its ease of integration and the variety of local payment methods it offers. The interface is very intuitive, allowing transactions to be managed efficiently and without technical complications. Review collected by and hosted on G2.com.

The settlement times for funds could be a bit faster, I would like to see more advanced customization options in the checkout design. Review collected by and hosted on G2.com.

With everything going digital, it was time to include credit card payments to our online ordering. Did some research and saw the good reviews with HitPay. Most importantly, I wanted to make sure that the portal was safe and secure for our clients as they input their confidential information. Onboarding was a breeze. Just submitted the requirements and a brand manager reached out to me a couple of days later. Adding HitPay to our website was also very easy. We had a minor hiccup at the checkout as there was error but our brand manager quickly informed IT and it was resolved within a day. Definitely recommend HitPay for Philippine merchants as it accepts all major credit cards and cashless payment systems like GCash. Review collected by and hosted on G2.com.

I think adding more credit card companies would be good. Review collected by and hosted on G2.com.

I started using Hitpay as my payment gateway for my website. The sales person Leah was very accommodating and answered my questions before and after I transitioned to them. Even months after that, when I had an issue (Which turned out to be the customer's end), Leah was patient and got back to me ASAP.

Then, when my merchant bank decided to take back my cc machine, I reached out to Leah again. She gave me a few options and I went with purchasing the wisepad3 terminal.

And, their app is quite easy to use and now I have been using their app as my POS whenever I do pop ups.

Payment is prompt too. Review collected by and hosted on G2.com.

So far I've not encountered anything bad. Review collected by and hosted on G2.com.

Been using HitPay for almost 2 years. The interface is so intuitive and easy to use. The payment link and invoicing processes are efficient and effective. They have been a great help for my accounting process. This goes for both web and app interfaces. My clients also find it easy to use to make payments. Receipts are promptly emailed after payments have been made. Payout has been prompt too.

A big thank you to our account servicing person, L** (not sure if it is ok to give the name, but you know who you are). Review collected by and hosted on G2.com.

Nothing. In the last 2 years, haven't had anything to complain about. Review collected by and hosted on G2.com.

HitPay has allowed us to provide customers with a wide variety of payment options. They include BNPL methods like Grab PayLater which has been gaining popularity. The Payment Links and PayWave integration is very easy to use as well, and payment processing is prompt too! Review collected by and hosted on G2.com.

Fees for AMEX are higher but we are unable to have separate fees for VISA/Mastercard and AMEX. Review collected by and hosted on G2.com.

As a business owner, finding a payment solution that streamlines operations while saving costs is crucial. My journey with Hitpay has been nothing short of transformative, offering me a blend of efficiency, affordability, and technological advancement.

The immediate benefit that struck me was the fast turnover – receiving payments by the next working day. This rapid processing has greatly improved my cash flow and financial management. When comparing Hitpay to others like eGHL Malaysia, the differences are clear. Hitpay offers lower transaction fees, which has been a significant saving for my business.

What sets Hitpay apart, however, is its technological prowess. The seamless integration of Hitpay with Xero accounting system has revolutionized how I handle my finances. Daily transactions are directly keyed into Xero, automating what was once a time-consuming task. This integration not only saves on labor costs but also enhances accuracy and efficiency in my financial reporting. It's an example of how smart technology can truly elevate business operations.

In terms of reliability, Hitpay has a higher successful order rate compared to many other platforms. This has led to increased customer satisfaction, as they experience smooth and hassle-free transactions. The customer service from Hitpay is also commendable – responsive, attentive, and always ready to assist.

From a cost perspective, the automation and integration with Xero have been a game changer. The reduction in manual labor and the need for less intensive oversight has allowed me to allocate resources more effectively elsewhere in my business.

In conclusion, Hitpay has not only met but exceeded my expectations in a payment service provider. It's a perfect blend of cost-effectiveness, technological advancement, and operational efficiency, making it an indispensable tool for my business. My customers are happier, and as a business owner, I am too, thanks to the remarkable capabilities of Hitpay. Review collected by and hosted on G2.com.

Hitpay: Simply Perfect, Zero Complaints! Review collected by and hosted on G2.com.

As a pop up vendor where at times, we have customers who prefers to pay by credit cards, having Hitpay is a saviour! It is so easy and convenient to use. The device is small and convenient to carry around and all you need is bluetooth to connect. And payout is also fast, usually within a week. I don't have to worry about losing sales due to no credit card payment available for customers. And also there is no monthly maintenance fee too. Review collected by and hosted on G2.com.

Downsides are sometimes when there is a lag period of using, need to remember to update the device way before you prepare to use it as the update can take quite long at times. Review collected by and hosted on G2.com.

HitPay has redefined my online payment experience with its seamless and user-friendly platform. The quick and hassle-free registration process, coupled with robust security features like two-factor authentication, instills confidence in the platform's commitment to user safety.

What sets HitPay apart is its remarkable transaction speed – payments and fund transfers are completed in seconds. The platform's transparent transaction history and efficient budgeting tools make it a valuable asset for financial planning.

Notably, HitPay's customer support is both prompt and knowledgeable, providing an added layer of satisfaction. In summary, HitPay is my top choice for online transactions, offering speed, security, and an overall excellent user experience. Highly recommended! Review collected by and hosted on G2.com.

All good no complaints while using platform Review collected by and hosted on G2.com.

HitPay's onboarding process is such a breeze. It took a matter of minutes to get my company verified and start generating payment links that I can send my clients.

Payments were also quick to be dispersed (daily), which is something that is quite important for small businesses like us. Review collected by and hosted on G2.com.

When adding a new recurring plan to a new customer, unless the customer has setup their credit card, the scheduled payment will never go through. It would be nice if we can send a automated email via Hitpay when we create a new customer to setup their card. Review collected by and hosted on G2.com.