Gryphon ONE Reviews & Product Details

Gryphon’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Compliance/Legal, Marketing/Sales, Collections, and Servicing as well as regulated industries including Financial Services, Insurance, Healthcare, Communications, and Retail. By optimizing reach and enabling real-time auditing, Gryphon increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai.

Seller

Gryphon

Discussions

Gryphon ONE Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Rebekah Naramore

Used by ADT Security and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Gryphon ONE Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Gryphon ONE, and what problem is it built to solve?

Gryphon ONE is a contact-governance platform designed to operationalize contact governance and real-time TCPA, DNC, and TSR compliance. It addresses compliance needs across teams such as Legal, Marketing and Sales, Collections, and Servicing, including in regulated industries.

What languages does Gryphon ONE support?

Gryphon ONE supports 1 language: English.

What company sizes and industries is Gryphon ONE the best fit for?

Gryphon ONE is most represented among enterprise users, with reviewers also coming from mid-market and small businesses. The industries with the strongest presence include security and investigations, insurance, financial services, and telecommunications.

Company sizes: Enterprise users are the largest cluster, followed by mid-market and small-business users.
Industries: Security and investigations, insurance, financial services, and telecommunications are the most represented segments.

How long does it take to implement Gryphon ONE across a team?

Implementation time varies, but the most commonly reported go-live was under a day. Other reported timelines span a few weeks to several months.

Time to go live	Relative frequency
Under 1 day	Most common
Under 1 month	Also frequently reported
1–3 months	Also reported
3–6 months or longer	Less common

What customer support options does Gryphon ONE provide, and how do users find the overall support experience?

Support is available through channels including email/help desk, phone, a knowledge base, and FAQs or a forum. The support experience is often described as responsive and helpful, with knowledgeable staff, though users also report that implementation guidance and help resolving some complex issues can feel uneven.

What features or capabilities could make Gryphon ONE even more useful?

Gryphon ONE could be more convenient in the moments between calls, and users would benefit from a smoother way to manage call outcomes. Recurring improvement opportunities include:

Give users more control over the time between calls and reduce repetitive prompts.
Simplify dialing and call disposition, including keypad steps and disposition choices.
Make call activity and reports update more quickly and provide clearer self-service visibility.
Improve options for tracking inbound calls and callbacks alongside outbound activity.

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Verified User in Telecommunications

Mid-Market (51-1000 emp.)

8/11/2025

"Great product and awesome support!"

5/5

What do you like best about Gryphon ONE?

Peace of mind that outgoing calls are blocked/stopped should an out-dial be made under curfew/holiday restriction Review collected by and hosted on G2.com.

What do you dislike about Gryphon ONE?

Nothing comes to mind that I can think of. Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon ONE

edit

We're thrilled to hear that you are enjoying the peace of mind and compliance benefits that Gryphon ONE provides! Thank you for your positive feedback.

Chris R.

Small-Business (50 or fewer emp.)

7/13/2023

"Amazing Staff But Implementation Never Fully There"

3.5/5

What do you like best about Gryphon ONE?

The supportive staff and team, I appreciate the detailed follow-up and emails. They are always willing to talk through issues and see if there are solutions. I appreciate their flexibility for those who are so busy to get the issue resolved. Review collected by and hosted on G2.com.

What do you dislike about Gryphon ONE?

Unfortunately, the answers I get to solve pain points are never seamless or multi-step solutions, and they are sometimes clunky. The Chrome extension is down. There's not as much hands-on training for those new to call center progress to use this product fully. We still don't know how to use this to run mass Excel spreadsheet lists and then export them back to cross-reference DNC numbers when using the compliance product. Review collected by and hosted on G2.com.

What problems is Gryphon ONE solving and how is that benefiting you?

Highlights state and federal DNC lists to let our call agents run phone numbers from purchased telemarketing lists from a third-party vendor. We still haven't figured out how to use this product daily since we don't have a dialer. We aren't communicating effectively with someone figuring this out on their own and who is new to the industry on what's needed to make this work. It's extremely frustrating and I am slowly giving up because it's too difficult. It was a great idea and well-needed for compliance for outbound calling, but I don't know what we need to do to make this process flow easily and become utilized efficiently. Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon ONE

edit

We're glad to hear that you appreciate our supportive staff and detailed follow-up. We understand your concerns about the implementation and usability challenges. We will take steps to improve the seamless solutions and provide better hands-on training for new users. Thank you for sharing your feedback with us.

Lance J.

Sales

Enterprise (> 1000 emp.)

Originally submitted 2/6/2018

"Gryphon survey"

2.5/5

What do you like best about Gryphon ONE?

Dialing in is fairly easy and I like the do not call filter. When it works, it's very responsive. Review collected by and hosted on G2.com.

What do you dislike about Gryphon ONE?

It doesn’t register all calls made and frequently rings too long for a call that can’t be completed. It has daily glitches when it just doesn't work at all, so it makes planning when to call a real pain. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/26/2021

"Shortened Sales Cycles"

5/5

What do you like best about Gryphon ONE?

I like the performance analytics and the custom insights Review collected by and hosted on G2.com.

What do you dislike about Gryphon ONE?

Nothing! I wouldn't change anything about the platform. It's the real deal! Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon ONE

edit

We appreciate your kind words and are delighted to hear that Gryphon ONE is the real deal for you!

Verified User in Biotechnology

Small-Business (50 or fewer emp.)

10/28/2020

"Exceptional and flexible with working with us and trying to improve our efficiency"

4.5/5

What do you like best about Gryphon ONE?

Understanding our call effectiveness has made coaching much easier as an organization Review collected by and hosted on G2.com.

What do you dislike about Gryphon ONE?

The call quality can be spotty if local internet connect is not the best. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

10/29/2020

"Gryphon has been instrumental in increasing our team’s prospecting efforts."

4.5/5

What do you like best about Gryphon ONE?

Call tracking and recording and the insight it provides. Review collected by and hosted on G2.com.

What do you dislike about Gryphon ONE?

Calling from landline can take extra time to complete while prospecting. Review collected by and hosted on G2.com.

Victoria W.

Enterprise (> 1000 emp.)

3/20/2020

"Gryphon Click to Dial is a GAME CHANGER!"

5/5

What do you like best about Gryphon ONE?

Gryphon DialView has changed the volume of our phone prospecting! It allows us to create a quick, easy, phone list with only leads that have a good number! No more scrubbing out the DNC! Not only that the disposition through Gryphon will also disposition the sales lead!! This is such a time saver! Review collected by and hosted on G2.com.

What do you dislike about Gryphon ONE?

I love all of the click to dial features. It would be great if we could click to dial from a report. Review collected by and hosted on G2.com.

Recommendations to others considering Gryphon ONE:

Gryphon allows you to identify phone prospects, disposition leads. Allows manager to track and review call activity. The HeatMap reports allow managers to analyze their teams activity to drive the highest results! Review collected by and hosted on G2.com.

What problems is Gryphon ONE solving and how is that benefiting you?

Identifying a phone list quickly with good numbers. Review collected by and hosted on G2.com.

Alex R.

Sales Manager

Small-Business (50 or fewer emp.)

8/29/2019

"Great product, great data"

4/5

What do you like best about Gryphon ONE?

one of my favorite things is being able to sort call data and see where me and my team are most productive during the day. Being able to have this insight lets us not only see where we need to improve but also take advantage of opportunities we would have previously missed. Review collected by and hosted on G2.com.

What do you dislike about Gryphon ONE?

I wish there was better way to receive inbound calls and track them. Also the reminder to 'dial a new number' does get old. Review collected by and hosted on G2.com.

Recommendations to others considering Gryphon ONE:

Great tool to not only track reps individual calls but give insight to manager on how your team is functioning and performing throughout the day/week/year Review collected by and hosted on G2.com.

What problems is Gryphon ONE solving and how is that benefiting you?

Making my team more productive throughout the day and benefitting with increased connections to prospects and sales Review collected by and hosted on G2.com.

Tiffany R.

Producer

Enterprise (> 1000 emp.)

Originally submitted 12/13/2018

"Performance Monitoring System- Works for Certain Types of People"

2.5/5

What do you like best about Gryphon ONE?

I like the fact that I can track what days and times that I have more success. Overtime, progress can be seen in patterns within your history in the system. Review collected by and hosted on G2.com.

What do you dislike about Gryphon ONE?

I really dislike that I get disconnected anytime I call on a company with a call tree, or when someone tries to transfer me. It makes me appear unprofessional. I do not enjoy being recorded, or the fact that I haven't received clarification from anyone at Gryphon as to whether or not I need to be informing prospects that they are being recorded, which has the potential for legal concerns. Also, on the prospect's end, the Caller ID will not show the actual number you are calling from. Review collected by and hosted on G2.com.

Recommendations to others considering Gryphon ONE:

I would not say this system is for everyone's learning style. Several extra steps are required in order to use it. Review collected by and hosted on G2.com.

What problems is Gryphon ONE solving and how is that benefiting you?

Tracking the best time to call. It is easier for upper management to monitor our progress and how much time we are putting into calling. They can also listen to our recorded calls and tell us where improvements can be made. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

Originally submitted 12/13/2018

"A great way to improve your skills"

4.5/5

What do you like best about Gryphon ONE?

Going back and reviewing metrics, by the day, or by the week. Wishing it was easier to listen to other callers within our company, to learn word tracks and so on. Review collected by and hosted on G2.com.

What do you dislike about Gryphon ONE?

I don't like that the # is used for the disposition. So many phone systems use that as part of their prompts that it knocks you off calls. Review collected by and hosted on G2.com.