The Gradient platform was straightforward to set up and started delivering value from week one. Their team has been fantastic - always responsive, supportive, and proactive in guiding us to get the most out of the platform. Within a short period, we’ve already seen 70–80% of tickets resolved successfully, which has significantly reduced the pressure on our customer support team. Both the technology and the people behind it have been outstanding - and we’d choose Gradient over the likes of Fin AI any day. Review collected by and hosted on G2.com.
As early adopters, we experienced some inevitable teething issues and noticed a few capabilities missing compared to more established players like Fin AI. That said, this was expected at this stage, and the Gradient team have consistently been quick to respond to issues and receptive to feedback. They’ve worked out solutions rapidly and delivered new features at pace whenever needed. Review collected by and hosted on G2.com.
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