I like the user-friendly aspect of the admin portal and the phone application in GoTo Connect. The phone app makes it much easier to work from home. The admin portal's easy functionality helps me show clients how to use it, and it's straightforward for setting up a new system. Additionally, I found it was easy to follow the instructions on the GoTo support tab during the initial setup. Review collected by and hosted on G2.com.

The cost of the add on to link to our PSA tool Review collected by and hosted on G2.com.

I like the app on the cellphone and the texts Review collected by and hosted on G2.com.

sometimes calls are not going through or getting to me Review collected by and hosted on G2.com.

the program is flexible and easy to use; the integrations and performance is very managable Review collected by and hosted on G2.com.

sometimes the AI is a little too thorough and not what I want, but overall is it sustainable Review collected by and hosted on G2.com.

The Admin interface is extremely easy to use. Review collected by and hosted on G2.com.

The only thing to dislike about GoTo Connect is the monthly cost. Review collected by and hosted on G2.com.

The transcript feature. When I have a missed call or voicemail, the transcript accuracy is incredible and saves me lots of time. Review collected by and hosted on G2.com.

To be very honest, so far I don't have any complaints about GoTo. Review collected by and hosted on G2.com.

I love how GoTo Connect allows me to operate my business from anywhere in the world at any time of the day, so I never miss a phone call or text message. I also appreciate the great customer support they provide, which makes a big difference for me. Review collected by and hosted on G2.com.

They just need to have new features for integration AI and third party software. Review collected by and hosted on G2.com.

Management of the system for our more than 200 users is very easy. The dial plans make call handling and flow much better than other services we have used. We are able to be sure that our customers/callers get to the right person and department much easier now. Review collected by and hosted on G2.com.

The base system couold have better more detailed call reporting. Review collected by and hosted on G2.com.

I love the simplicity and flexibility of the GoTo Connect service, while having the power of a complete and constantly developing tool. It really helps me manage the secretarial needs of my Health Clinic more easily. The initial setup was very easy and the effective training was a great help. Review collected by and hosted on G2.com.

the AI audio system in French Review collected by and hosted on G2.com.

I like GoTo Connect for its ease of use and the flexibility it offers. This platform is robust and meets most needs without the necessity for additional, costly licenses. I appreciate that I can quickly change on-call technicians, make and test changes to the phone system, and control call notifications efficiently. The visual flow chart for call tree creation made it very easy to replicate our old phone system. Review collected by and hosted on G2.com.

Our biggest obstacle is that the Windows soft app sometimes defaults back to the laptop mic array rather than the headset even when default settings are correct, which leads to clients hearing all conversations in our office and it's not super apparent when it is happening unless the client mentions something. The only other thing I can think of is the SMS feature to our main line. When user A sends a text, all users see it as if it was sent from them. Review collected by and hosted on G2.com.

Our agency has been very pleased with the GoTo Phone service. One of the standout features—and the one we value most—is the ability for every employee to have their own direct dial number. This has made a significant difference in how we manage incoming calls. Individuals can now reach staff members directly without having to navigate a switchboard or auto attendant, which has streamlined communication for both our team and the people we serve.

This feature alone has saved our support staff a considerable amount of time throughout the day, as they no longer have to field and redirect every incoming call. As a result, our team can focus more on providing timely support and completing core tasks without unnecessary interruptions.

Overall, GoTo Phone has improved efficiency, enhanced accessibility for callers, and strengthened our agency’s communication workflow. We would highly recommend it to other organizations looking for a reliable and user-friendly phone solution. Review collected by and hosted on G2.com.

Currently we have not found anything to cause issues. Review collected by and hosted on G2.com.