Website maintenance is one of those services clients usually only notice when something breaks. If the site stays online, plugins are updated, backups are running, and nothing major goes wrong, the client can easily start wondering, “What exactly are we paying for every month?” That used to be a constant challenge for us, especially from a marketing and client-retention side. Selling a maintenance plan wasn’t the hardest part. Proving its value month after month was where things got tricky. Glow fits really well into that gap. It brings support, tickets, updates, monitoring, backups, reports, and team activity into one place, so maintenance stops living only in internal conversations and becomes much easier for the client to understand. The client reports are probably where I see the biggest impact. Before, we either prepared reports manually or sent summaries that felt too generic. With Glow, clients can clearly see updates, tickets, monitoring activity, and the work that has been done without us having to explain everything from scratch. Review collected by and hosted on G2.com.

I haven’t had any serious issues with Glow, and honestly, there’s nothing I strongly dislike about it. The small limitations show up more when you try to use it without first organizing your own maintenance process. If your service is messy behind the scenes, Glow will make that visible too. For me, that’s not really a bad thing. It just pushes you to be more structured with how you handle support, reporting, and recurring maintenance work. Review collected by and hosted on G2.com.

Having all day-to-day admin tasks in one central control panel makes everything so much easier to manage. It’s intuitive and saves our team a huge amount of time.

The integration with a customer helpdesk means we can streamline support without the usual back-and-forth. One of our favourite features is the one-click module updates – it’s a real time-saver and allows us to focus more on proactively supporting our clients, rather than getting bogged down in routine patches or maintenance.

It is really easy to implement on client sites too.

We have found the support for us to be great, and when we have faced challenges or requested features, they have been more than happy to support us with those. Review collected by and hosted on G2.com.

It's hard to find fault- the one thing I would love to see is integration with Harvest to pull over the hours used... which I haven't put in as a request yet... but I will do now :) Review collected by and hosted on G2.com.

I like that its simple but effective. The system does exactly what it should do making our lives as Webmasters easier. We still getting to grips with it but i can already see the benefits of it and my team is enjoying using it.

The support is second to none and really proactive. The Glow team are always on hand and their responses are fast. Review collected by and hosted on G2.com.

At the moment there is no way to bulk delete tickets. This would really save time! Review collected by and hosted on G2.com.

Genuinely game changing tool that has transformed the way we manage and report on our WordPress sites. It's saved a tonne of time, kept everything we need in one place and has led to improved client retention and a significant boost in revenue. If you're a WordPress agency, you host/manage your clients' sites and DON'T have Glow yet, you're missing a trick. Review collected by and hosted on G2.com.

I can't think of anything that I don't like. Review collected by and hosted on G2.com.

The system allows me to keep on top of tasks as well as monitor updates needed for our website maintenance. The customer support team are really helpful and very quick to respond to enquiries. Review collected by and hosted on G2.com.

I would love to see a bulk delete option for tickets. Review collected by and hosted on G2.com.

I now use Glow daily, it is a cracking tool that makes website maintenance an absolute doddle. It takes seconds to implement and get going. I love how it simplifies keeping all my client websites updated, secure, and running smoothly. The dashboard is clean and intuitive, giving me everything I need at a glance. The reporting feature is great—it lets me send professional reports to my clients with minimal effort, which they will appreciate, and it makes me look proper organised. It works really well with WordPress, which is my bread and butter for website builds. I have had a couple of minor issues mostly to do with connections, but each snag has been very quickly resolved by the awesome customer support staff. While i dont have alot of websites on my books to manage atm, the process streamlining Glow has allowed, means that as my business grows regular tasks such as backups, plugin updates and monitoring no longer need to take up so much of my time, so that I can focus more on being creative. Review collected by and hosted on G2.com.

There's not much to grumble about, to be fair. If there was anything I would change I would probably expand the slack integrations to cover more than a single workspace. I use a Slack workspace for each individual website project, being able to integrate each website on Glow to each Slack Workspace for ease of raising tickets, being informed about downtime, and automatically adding reports would make things a bit easier for me, but that could be just how I work. Also possibly a bit more freedom for designing the reports, specifically the front and back covers, while they look good and match my colour schemes etc, I would like to mess around with layouts a bit more. Review collected by and hosted on G2.com.

Glow is a simple, easy to use software tool that enables me to manage multiple WordPress websites and provide an excellent support service to my clients.

The interface is easy to use and navigate, updates to my clients websites are handled seamlessly and the overall usability of the application is easy. I log into Glow every day and it's now become an integral part of my daily processes. Implementing Glow on my clients websites is easy and doesn't adversely affect my clients site performance.

I'd recommend Glow to any WordPress maintenance business looking for an application that is easy to integrate and provides excellent customer support. Review collected by and hosted on G2.com.

There are no real downsides to Glow, but I would like to see an integration with task management tool like Trello or Clickup. Review collected by and hosted on G2.com.

Support tickets combined with WordPress maintenance capabilities. Backups that actually restore properly (ManageWP just didn't work well for big sites) Tracking support time per client per month Assigning support team members to specific sites Excellent reporting facilities Saving us costs, two softwares in one and much better for it. Review collected by and hosted on G2.com.

There is not a lot to dislike. I would like an API. I would like to see ticket categorisation and some more customisability. Review collected by and hosted on G2.com.

The 2 main reasons we signed up for Glow were for the uptime monitoring (to tell us when any of our clients' sites go down) and for the client reporting. All our WordPress updates are automated with our hosting company so Glow is perfect as it records all update activity, even if the activity takes place outside Glow.

Now when it comes round to client renewals, we're able to easily demonstrate the work we've been doing all year to look after the client's website. Glow's reports just pull it all together for us. Review collected by and hosted on G2.com.

We had a few issues initially with the Uptime Monitor, causing usage spikes on our server. But Glow's support team have been great and really fast in dealing with any problems. Other than that, I can't think of anything I don't like about Glow. Review collected by and hosted on G2.com.

Phil at Glow has put together a good tool for WordPress maintenance and updates, it helps when you have a number of websites, the importance of maintenance and updates of your website is essential. This product has been a game-changer for us as it allows you to quickly oversee which websites require site updates and the website monitoring built in is amazing. I'd recommend this product to other agencies/businesses. The implementation & integration process is very simple & the customer support has been solid. I use this once a month to ensure WP websites are up to date for our clients. Review collected by and hosted on G2.com.

- The ability not to apply auto-updates to plugins if not set.

- You have to manually turn on uptime monitoring Review collected by and hosted on G2.com.