# Geek Support Reviews **Vendor:** Geek Support **Category:** [IT Outsourcing Services](https://www.g2.com/categories/it-outsourcing) **Average Rating:** 5.0/5.0 **Total Reviews:** 13 ## About Geek Support From startups to Fortune 500 companies, one aspect they all have in common is the need for quality reliable IT support. GeekSupport provides best-in-class, fully remote, IT Support and Tech Services for startups, small and mid-size companies. We offer comprehensive plans to meet different business needs plus access to our custom software platform to keep your business running optimally and securely. ## Geek Support Pros & Cons **What users like:** - Users praise the **helpful and efficient customer support** from Geek Support, making onboarding and assistance seamless. (5 reviews) - Users value Geek Support for their **efficiency** and responsiveness, ensuring seamless onboarding and ongoing assistance as teams grow. (2 reviews) - Users praise the **helpful support** from Geek Support, highlighting their patience and understanding during troubleshooting. (2 reviews) - Users praise Geek Support for their **quick and effective problem resolution** , enhancing overall satisfaction and support experience. (2 reviews) - Users admire the **professionalism** of Geek Support, highlighting their prompt responses and effective problem-solving skills. (2 reviews) - Quality (2 reviews) - Cost Efficiency (1 reviews) - Users praise the **ease of use** of Geek Support, highlighting the excellent customer service and collaboration experience. (1 reviews) - Expertise (1 reviews) - Proactivity (1 reviews) **What users dislike:** - Users find the service to be **expensive** , but consider it worth the investment for quality support. (1 reviews) - Users face **time zone issues** limiting weekend access, yet it promotes healthier work-life balance benefits. (1 reviews) ## Geek Support Reviews ### 1. Reliable IT Support That Feels Like Part of Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Geek Support?** I use Geek Support for IT support and appreciate their help with everything from minor email glitches to major issues like a total email breakdown. They saved our business during a critical time and help us avoid spending extra time on small problems. One of the best things about Geek Support is that they're 100% committed to being a quality extension of our business, truly treating us as part of the same team. It's clear that each team member genuinely cares about helping. They have a vast knowledge of various IT aspects and are always willing to figure it out if they don't know something. Their commitment to customer service is another standout quality. **What do you dislike about Geek Support?** nothing **What problems is Geek Support solving and how is that benefiting you?** Geek Support handles all our IT issues, from minor email glitches to major failures, saving time and money. They seamlessly integrate with our team, ensuring smooth operations and showing genuine commitment to our success. ### 2. Very Cost-Effective with Superior Service **Rating:** 5.0/5.0 stars **Reviewed by:** Keith C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Geek Support?** Very cost effective and superior serviece. **What do you dislike about Geek Support?** I like it all Highly recommending thiw organization **Recommendations to others considering Geek Support:** You'll find the most rsponseive, considerate techicians anywhere. **What problems is Geek Support solving and how is that benefiting you?** We were fortunate to find Geek Support when our previous IT provider unexpectedly stopped servicing us. Geek Support stepped in immediately and provided the reliable, responsive support we needed without interruption. Geek Support is a well-run organization with clearly established systems and procedures. Their technicians are consistently professional, knowledgeable, patient, and friendly, and they follow through on every request. Their practical, creative solutions have saved us both time and money. We are extremely pleased with their service and highly recommend Geek Support to any organization seeking dependable IT support. Keith Cottis, CPA Homestead House Furniture Birmingham, Alabama ### 3. Feels Like a True Extension of Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Cecilia L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Geek Support?** They truly act like team members and work alongside us to help us resolve our issues. **What do you dislike about Geek Support?** There are no downsides. We're super happy. **Recommendations to others considering Geek Support:** If you're a small company and need IT support and want to feel very well taken care of, Geek Support is the way to go. **What problems is Geek Support solving and how is that benefiting you?** I can call them at any time to help us with day-to-day issues. They are so friendly and always ready to help no matter what we have going on. ### 4. The Right IT Partner for a Growing Team **Rating:** 5.0/5.0 stars **Reviewed by:** Jerome M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Geek Support?** What we value most is their ability to scale with us. As our team grows, Geek Support remains proactive, knowledgeable, and efficient, making onboarding and ongoing support seamless. **What do you dislike about Geek Support?** At this time, there isn’t anything we dislike. Our experience with Geek Support has been positive, and their team has been responsive and supportive. **Recommendations to others considering Geek Support:** Highly recommend Geek Support to any growing business. Their team is responsive, knowledgeable, and has been instrumental in supporting our onboarding and day-to-day operations. **What problems is Geek Support solving and how is that benefiting you?** Seamless onboarding of new team members ### 5. Exceptional Support and a Joy to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Geek Support?** They are always quick to fix any issues, and it's truly a pleasure to work with them. **What do you dislike about Geek Support?** Trying to think about that absolutely nothing **Recommendations to others considering Geek Support:** Sign up with them as fast as you can and then watch what happens... **What problems is Geek Support solving and how is that benefiting you?** All IT issues ### 6. The BEST investment we have made as a company! **Rating:** 5.0/5.0 stars **Reviewed by:** Christin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Geek Support?** The team at Geek Support! Their knowledge and service is exceptional! When you call them there is no dumb question where they are concerned. They are always courteous, patient and go above and beyond to solve any problem regardless how big or small. **What do you dislike about Geek Support?** The only downside is that I can not reach them on the weekend, but that is probably a good thing. It forces me to take the weekend and have a healthy work, life balance. :-) **Recommendations to others considering Geek Support:** For years I tried to wear all of the hats in our company. If you knew me this is laughable. I am not tech savvy at all, but more than others in our company. I was being asked to fixed problems that were beyond my scope of expertise, let alone comprehend. So, I did the smartest thing ever and found Geek Support. Matt contacted me immediately and confidentally explained their service, the benefit of working with this american based company and the benefit of working with their highly skilled 4 man team. I was instantly sold and it has been a beautiful relationship ever since. Within days, the team on-boarded our staff members and we were up and running. We call them for the simplest of things to much more complicated issues (complicated to me, lol!). Nevertheless, the Geek Squad is always eager to help us with any situation that arises. **What problems is Geek Support solving and how is that benefiting you?** They are helping us in many areas, but at the present they are digitally organizing us! As a company we are in need of everything being in one place. So, the Geek Support team is tackling this head on and migrating everything to Sharepoint for us. Exciting times for our company! ### 7. GeekSupport did such an awesome job! **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Geek Support?** Customer Service was great and they were easy to work with! **What do you dislike about Geek Support?** None... there is nothing to dislike about them. Maybe cost was a little up there, but well worth it! **What problems is Geek Support solving and how is that benefiting you?** GeekSupport did such an awesome job! Literally only took them 1.5 business days to complete the email migration for me. It would have been faster, but I missed a few emails that held it up lol. But amazing service and got me off the blacklists as well. We are runnning smooth again! ### 8. Perfect support solutions company. **Rating:** 5.0/5.0 stars **Reviewed by:** irvin p. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Geek Support?** The GeekSupport team was up an supporting our porduct line within 2 weeks. The team of support techs are professional but also compassionate for customers and there circumstances. **What do you dislike about Geek Support?** I have not experienced a down side of using Geek Support. **Recommendations to others considering Geek Support:** I would highly recommend meeting with the company and discussing your needs. They are best at providing solutions and standing behind their promises. **What problems is Geek Support solving and how is that benefiting you?** Geek Support was available to support my company's smart devices with incredible efficiency and limited training. GeekSupport is great with all customers technically inclined and those that need more time. ### 9. What a great team. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | Founder of Pioneering Parttners , Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Geek Support?** They are incredibly helpful and provide support with patience and understanding, especially when you feel something cannot be resolved. **What do you dislike about Geek Support?** I have nothing I dislike. They have been a great partner and being a small business, verty helpful. **Recommendations to others considering Geek Support:** I highly recommend them; choosing them for IT support was the best decision I made. It is small team and. they make you feel they are part of your team **What problems is Geek Support solving and how is that benefiting you?** OMG they have helped me with all my issues. From moving storgae platforms to setting up email. ### 10. Went above and beyond and solved my issue fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin Bartley M. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Geek Support?** They were so friendly and responsive, I had a unique ask and Matt who I spoke to mentioned he needed to chat internally, he called me back within the half hour and was able to address my needs right then! They're pricing is fair and they did the job correctly/fixed what I needed. **What do you dislike about Geek Support?** Nothing, could not have been a more pleasant experience. **Recommendations to others considering Geek Support:** Hihghly recommend! Friendly and responsive, pricing is fair, a pleasure to work with **What problems is Geek Support solving and how is that benefiting you?** Fast and reliable IT help. Something I am less familar with and can be very overwhelming if it's not your skillset. ### 11. 24/7 availability, Knowledgeable and friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Fara M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Geek Support?** Their 24/7 availability and remote access. **What do you dislike about Geek Support?** I will let you know when I find something not to like. **Recommendations to others considering Geek Support:** Great team, very dependable and always happy to help. **What problems is Geek Support solving and how is that benefiting you?** Geek Support is literally our IT department. As a small business we depend on having a reliable IT team that can be reached when we need them. They initially had to come in person to set us up, and now when we have a question, they log in remotely to check it out which makes it fast and easy for us. ### 12. Best IT Support Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Jose C. | Vendor Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Geek Support?** The customer experience and their patience and willingness to help. **What do you dislike about Geek Support?** Everything is amazing. Not a single complaint. **Recommendations to others considering Geek Support:** They are your go-to, all in one, IT solution **What problems is Geek Support solving and how is that benefiting you?** They handle all IT Support-related matters inside the organization. They are extremely accurate and have provided the best customer experience possible. ### 13. I've had a great experience with geek support **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio Y. | Unemployed, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Geek Support?** I like the fact that they are available they're online chat by phone or by email in case anything or any issues come into play or action while online if I feel like I have any questions that I want to ask or inquire about I just curious about I can always email them or simply get in the chat when I go on the website I also like the secure and smooth support and customer satisfaction that they give and it's good for my Chromebook whenever she misses something or I'm not sure contact The Geek Squad just to make sure I like that and they're very nice and understanding and willing to work with me!! **What do you dislike about Geek Support?** They're very expensive even though the prices are supposed to be fair it still can be a little pocket costly if you're on a budget like myself,lolls. **Recommendations to others considering Geek Support:** I will save you considering the geek support don't second guess yourself if you can afford it go for it it won't hurt and it's very worth it it's the Geeks quiet if you have any issues with your computers Windows or Chromebook MacBook they are located inside of Best Buy if you can't get to your local Best Buy there are many various ways to get in touch with them if you have any issues problems concerns or security VPN configurations in a Securities and things of that nature!!!! Those Geeks have your back,lol **What problems is Geek Support solving and how is that benefiting you?** Geek support is solving your security system issues such as detections removal of viruses prevent your maintenance VPN configurations for employees who either work at home or in the office to make sure they stay connected productive and secure during and while working on the internet. They're benefiting me they are available when I need them is it right from or by email they are also available for online chat support services and I love that they a great support team for the elimination of viruses spyware malware security they're very strong on security and everything runs smoothly when speaking with them and dealing with them they are really cutting the edge and there's no contract you have to Tied down to gain their Great,Secure,"Available when you need them!!" support services and that's beneficial to me!! - [View Geek Support pricing details and edition comparison](https://www.g2.com/products/geek-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+21%3A35%3A59+-0500&secure%5Bsession_id%5D=a008c47a-eb48-4b59-a6c7-b5f2beac2187&secure%5Btoken%5D=5a74596be1bd7ca75c4874fb994500fc2a11c5abb043f6dc093eddb81cbdb7da&format=llm_user) ## Geek Support Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Geek Support Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews) - 4.9/5.0 (133 reviews) - [Insight Assurance](https://www.g2.com/products/insight-assurance/reviews) - 4.8/5.0 (131 reviews)