--- title: Gainsight Customer Success Reviews meta\_title: 'Gainsight Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1754 reviews by the users' company size, role or industry to find out how Gainsight Customer Success works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1754 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gainsight Customer Success Reviews & Product Details Visit Website Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. * * * Product Website Gainsight Customer Success Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Customer Success Community](https://www.g2.com/products/gainsight-customer-success/discuss) Languages Supported English, Japanese Solution Type Best-of-Breed Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) Gainsight Inc. Solutions (1) See how Gainsight Inc. products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Success SolutionBy Gainsight Inc. ](/sellers/gainsight-inc/solutions/customer-success) Show More ## Gainsight Customer Success Integrations (17) What do users say about integrations? Verified by Gainsight Customer Success [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Labs ](https://www.g2.com/products/azure-devops-labs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Matik ](https://www.g2.com/products/matik/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Productboard ](https://www.g2.com/products/productboard/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserVoice ](https://www.g2.com/products/uservoice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 2/25/2025 "Powerful, User-Friendly, and Backed by a Great Community" 4.5/5 What do you like best about Gainsight Customer Success? Not only is the technology superb, but it's also extremely flexible and customizable for your needs. From health scoring to calls to action to digital automation to surveying to reporting, it does it all! It will increase the efficiency of your teams and help them not only drive results, but visualize what that impact looks like. The in-app AI features are powerful and have been an extremely helpful addition. The ability to set Key Definitions to give the features context into your business and implementation is terrific and should be extended to the MCP as well. In addition, the Gainsight community is a vast trove of knowledge and best practice sharing, and Gainsight's commitment to listening to and implementing customer feedback is second to none. Feedback is consistently mined from community posts and built into the product. You can engage with Gainsight product managers and other Gainsight employees while also interacting with other CS or CS Ops professionals. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? It is a very robust platform that definitely requires some technical skill full time to administer and maintain. It would also be nice if more areas of the platform were more connected so that it was easier to coordinate processes across the platform. There are also some parity issues as a result of upgrades across different areas of the platforms. However, these should be resolved as the rest of the platform is updated and improvements are continually rolled out. More thought and consideration into how organizations might want to report on usage of features including AI tools would be a important enhancement that could better help sell the story of platform stickiness. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight helps us use automation to scale our teams effectively, identify and monitor accounts at risk, drive impactful actions for our teams, facilitate collaboration between account team members, visualize data in an insightful and actionable way, and share that data in multiple ways with stakeholders. Review collected by and hosted on G2.com. Show More 7/13/2026 Current UserValidated ReviewerSource: Organic ![Shaun M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaun M.") SM Shaun M. Sr Director, CS AI Strategy & Operations Mid-Market (51-1000 emp.) 5/27/2021 "Well thought out tool handling all of the major processes any CS org needs to focus on" 4.5/5 What do you like best about Gainsight Customer Success? Easy to use and a simple UI Align Best Practices to CS methodology for which Gainsight is a thought leader and there is a lot of content within their documentation and Community to digest The regular updates to existing features through use of AI are great and drive efficiencies but need efforts to get enabled and adopted within the field Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Roadmap isnt always reflected in upcoming releases - historically they have been slow to release capabilities and whilst credit is now due in terms of faster releases, especially around AI capabilities, its now become more of a challenge to deploy in an effective manner Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Automation of standard CS tasks for a CSM Visualizing Customer Outcomes Measuring Customer Health Objective visibility into customer risk management Review collected by and hosted on G2.com. Show More 6/19/2026 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Greg W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg W.") GW Greg W. Manager, Digital Customer Success (Acquired by CoStar!) Mid-Market (51-1000 emp.) 2/13/2025 "Gainsight- Game changing for customer facing teams" 4.5/5 What do you like best about Gainsight Customer Success? After attending several of the teams webinars, I realized there is so much more functionality that we aren't able to use today. For example their Gainsight community add on or their PX models. I wish we had the budget to invest more into the platform, since what we have is still somewhat basic. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Make it easy to log activity to the timeline in Gainsight.. Before you have to manually click to log each email which gets sent out via Gmail/Outlook which I think is a very manual process. Also the occasional engagement from our CSM wouldn't hurt either. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight Customer Success helps us proactively manage customer relationships by providing visibility into usage trends, health scores, and key engagement metrics. It enables us to identify at-risk accounts early, streamline onboarding, and drive product adoption through automated playbooks and targeted outreach. As a result, we can be more strategic in our interactions, improve retention, and scale our customer success efforts effectively. As a CSM building our an entirely new workflow for a digital expereince, it has been a gamechanger. Review collected by and hosted on G2.com. Show More 4/24/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Meghana Reddy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meghana Reddy P.") MP Meghana Reddy P. Student Enterprise (\> 1000 emp.) 7/8/2026 "Automates Customer Success, Steep Learning Curve" 4.5/5 What do you like best about Gainsight Customer Success? I like the powerful automation and flexibility of Gainsight Customer Success. Features like the Rules Engine, CTAs, Data Designer, and reporting streamline the customer success process and give our teams a complete view of every customer. These features save our team a lot of manual effort by automating repetitive tasks and standardizing workflows. We use Data Designer and reporting to provide actionable insights, and the Rules Engine and CTAs ensure the right actions are triggered at the right time, helping our CSMs stay proactive and focused on customer engagement. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? The platform has a steep learning curve for advanced administration. More detailed debugging tools, deployment logs, and clear error messages would make troubleshooting and configuration much easier. Adding more AI-assisted troubleshooting and config recommendations would help administrators resolve issues faster and reduce the learning curve for new users. The initial setup was not that easy; we had multiple sessions and one of the Gainsight Customer Success employees helped us. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? We use Gainsight Customer Success to automate processes, centralize data, and provide real-time insights, which eliminates manual work and enhances customer engagement. It helps monitor customer health, manage renewals, and streamline workflows, allowing our team to focus on proactive customer engagement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite TW Tim W. Associate Director Customer Success Enterprise (\> 1000 emp.) 10/16/2023 "Solid Platform with Good Functionality" 4/5 What do you like best about Gainsight Customer Success? I like the opportunity to provide a transparent experience for my CSMs and leadership within my Organization. We have been able to move from a highly subjective approach to measuring customer health to being able to drill into the numerous data elements that ultimately define our customer's true health. The solutions offer us flexibility based on our business model. Our CSM Todd has played a pivotal role in our ongoing growth and success of using Gainsight. He consistently offers guidance, as well as bringing others into the conversation when needed or requested. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? I would have preferred a better onboarding experience. I felt the team lacked knowledge and the ability to articulate best practices. I would like to see the reporting piece be a bit more intuitive and easier to use. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight is able to aggregate data from several independent sources into a single location for a more comprehensive view of our customer base By having this data in a single location our CSMs have a better platform to share all the aspects of the client health with Account Executives as well as Senior Leadership. Review collected by and hosted on G2.com. Show More 4/14/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/24/2026 "Flexible, Tailored Gainsight with Game-Changing Integrations and Efficient Workflows" 4.5/5 What do you like best about Gainsight Customer Success? What I really like about Gainsight is its flexibility and how tailored it can be to our needs. Features like the cockpit and timeline make it easy to stay on top of key customer actions and log activity for a clear history. The integrations with Salesforce, Gong, and even Google Calendar have been game-changers for keeping our workflows connected in one space. The ability to send emails directly from the cockpit and log them to timelines adds a lot of efficiency, and the templates with tokens save time while maintaining personalization. The configuration tools, like customized home pages and automated tracking, make it adaptable for different teams, which is super useful. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? One thing I’ve noticed is that some features require individual users to set them up, like syncing Google Calendar or using the Gainsight Assist plugin. It would be great if more integrations could be enabled at the org level to streamline onboarding and encourage adoption from day one. Additionally, while the platform has a lot of flexibility, some of the advanced configurations and integrations, like bi-directional sync with Salesforce or custom fields, can take some time to fully dial in. However, the Gainsight team has been really helpful in guiding us through these setup steps, which makes it much easier to handle. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight helps us track customer engagement, manage renewals, and identify expansion opportunities more effectively. Features like the cockpit, automated CTAs, and timeline streamline our processes and ensure nothing falls through the cracks. The integrations with tools like Salesforce and Gong give us a centralized view of customer data, making it easier to collaborate and act quickly. This has improved team efficiency and allowed us to focus on delivering a better customer experience and driving retention. Review collected by and hosted on G2.com. Show More 6/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dayn J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dayn J.") DJ Dayn J. Staff Customer Success Ops, Content & Comms Manager Health, Wellness and Fitness Enterprise (\> 1000 emp.) 6/11/2026 "Powerful for scaled CS — and they ship against real feedback" 5/5 What do you like best about Gainsight Customer Success? I've been hands-on in Gainsight for four years, and Journey Orchestrator is still the engine I'd be lost without. Data Designer plus Dynamic JO Audience Filters lets me build broad, reusable audiences and layer precision targeting on top — which means fewer moving parts to maintain and far less risk of a one-off breaking in production. That combination is genuinely best-in-class for anyone running digital CS at scale. Beyond JO, the things I reach for daily: scorecard history tied to specific actions, so I can actually see why a score moved and not just that it moved. Inline editing on reports and dashboards saves my team real time. And having Cockpit, Success Plans, and Copilot in one platform means CSMs stay in one place instead of bouncing between tools — which, in my experience, is half the battle of adoption. The part I don't take for granted: the product team listens. I've raised feedback through the community and the Product Council, and I've watched it turn into actual roadmap movement. That's rare, and it's a big reason I keep betting on this platform. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? A few honest friction points. JO's native analytics are thin — tracking individual participants through a program, or doing cross-program performance analysis, still pushes you toward external tools or workarounds I'd rather not maintain. "Ghost fields" (fields that look available but have no live data behind them) have been a recurring trap for admins, but they've been getting better. And complex account structures — large multi-location hierarchies, product-based relationships — still take creative workarounds and a good support partner to solve cleanly. I'll also name the obvious one for anyone building with AI right now: the admin-side organizational architecture for the Copilot prompt library needs work. The capability is there, but giving admins real structure to manage and scale it would make a big difference for team-wide adoption. None of this is a dealbreaker — Gainsight ships against feedback consistently, so I tend to read these as the next things to fix rather than reasons to walk away. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Two big ones. First, customer health visibility and prioritization — pulling signals into scorecards, surfacing the right accounts through CTAs, and giving CSMs a clear read on where to spend their time instead of guessing. Second, and this is the one I care most about: it lets us run automation that still feels human. My whole philosophy is "Business to Human" — scaled communication that feels like a person wrote it, not a system sending a notification. JO is what makes that possible across a large book of business. The benefit isn't just efficiency, though we get that too. It's that the team can deliver a personal, consistent experience at a scale no human team could manage manually — which builds stronger customer relationships, not weaker ones. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Nicholas O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas O.") NO Nicholas O. Professional Services Support and Implementation 6/8/2026 "Get Awesome Customer Insights with Solid Support and Flexible Features" 5/5 What do you like best about Gainsight Customer Success? What I like most about Gainsight is how adaptable and robust it is for our needs. It gives us the tools we need to track and analyze customer data effectively, especially with their scorecards, reporting, and data management capabilities. The ability to create tailored reports and programs, like tracking RAG statuses and setting up escalation emails, has been super helpful. While we’ve encountered some hiccups, Gainsight’s team has been very responsive and quick to help us troubleshoot and improve our workflow—whether it’s refining rules, fixing stagnant scorecards, or optimizing our processes. Having that level of customer support makes the platform much easier to navigate. On top of that, the integration with our systems has been straightforward, and Gainsight’s flexibility in working with our Salesforce data has made managing key fields and automating rules a lot smoother. It’s obvious Gainsight is built to scale with complexity, which is critical for how we manage large amounts of data across multiple teams. It's not just a static tool; it's one we can continue to evolve with. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? One challenge with Gainsight is that troubleshooting and understanding some of the more complex setups, like scorecards and data permissions, can be time-intensive. For example, when working on scorecards or permissions, there are times when digging into rule configurations can feel a bit overwhelming, especially if issues arise that need deeper investigation. Additionally, some processes, like setting up manual filters for programs or creating transformations for specific scenarios, can require more effort than expected. That said, once things are set up properly with their help, they work well. These areas of improvement also push us to better understand the platform's potential. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight helps us stay on top of customer health by tracking key metrics like usage, RAG statuses, and engagement trends. It lets us identify at-risk accounts and escalate issues proactively, improving our customer success efforts. Automating processes like email campaigns and data tracking has saved us time while ensuring consistency. With better visibility into customer data and trends, we can make more informed decisions to support both our customers and our overall business goals. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Corene L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corene L.") CL Corene L. Manager Client Relations 5/27/2026 "Great solution but not very turn key" 3.5/5 What do you like best about Gainsight Customer Success? The dashboards, reporting capability, playbooks and success plans are all great, but we were expecting something that was a bit more TurnKey. What we got was a lot of build from scratch. We had a wonderful implementation engineer who did the best he could, but our project manager was not as helpful. We were coming into this green with no experience and we were looking for guidance and best practices and unfortunately we did not get that. We are finally feeling like we are getting to a good place with the implementation, but this took a lot longer than we were expecting. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Please see above. As stated, does not come with out of the box. Easy to implement templates which is what those of us knewer to csps are really looking for. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Biggest concern was identifying and dealing with renewal risks along with understanding the organization. So we've implemented renewal risk playbooks and ctas and we are rolling out. Why do usage of people maps across all of our clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Kevin J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin J.") KJ Kevin J. 5/27/2026 "Great Community Tool with Smart Features and Awesome Support" 4/5 What do you like best about Gainsight Customer Success? What I really like about Gainsight is how it keeps bringing in new features that actually make a difference. The search analytics dashboard has been a major plus for us—it lets us see what our users actually care about, so my team can focus on creating content that matters. I also appreciate the AI moderation tools, which help flag inappropriate or irrelevant posts without adding extra workload on me. As someone who juggles a lot, I value tools that make things simpler, and the Gainsight platform delivers on that. Their customer support team has been a solid partner as well. Bobby has been super responsive in helping me with random questions, big or small, and I’ve always felt like I had the resources I needed, whether it was advice on community setup or input on product updates. Plus, Gainsight's flexibility, like being able to segment users or adjust widget visibility, has made organizing and scaling our community tools pretty intuitive. It’s clear they listen to feedback and keep improving the experience. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? One challenge with Gainsight is the limit on admin licenses. For creating knowledge content, it would be helpful to have a more flexible option, like contributor licenses, so more team members can create articles without needing full admin access. Hopefully, this is something they’re considering as they expand permissions. Another area is around historical content updates. When rebranding or updating articles, there’s no bulk editing feature, so changes have to be made manually. While it’s manageable for smaller content libraries, adding a “find and replace” tool would save a lot of time for teams managing larger repositories Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight is helping us improve customer self-service and engagement through our community platform. Tools like the search analytics dashboard guide us in creating relevant content, while AI moderation ensures a clean and welcoming environment without adding to our workload. The platform also helps centralize communication, making it easier for different teams to contribute and align. Overall, it’s helping us enhance customer experience, drive engagement, and reduce support case volume, which benefits both our customers and our team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Gainsight Customer Success? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/discussions/new) ![Navaneeth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navaneeth M.") NM Navaneeth Mohanan • Last activity 3 months ago What is the most recommended experience management software for large enterprises? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-most-recommended-experience-management-software-for-large-enterprises) ![Tynan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tynan A.") TA Tynan Allan • Last activity about 4 years ago Is there a way I can have my checked off CTAs in cockpit disappear immediately? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) [ View all Discussions ](https://www.g2.com/products/gainsight-customer-success/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 18 months ### Average Discount 16% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) ## How much does Gainsight Customer Success cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 50 purchases. Get Price Estimate Gainsight Customer Success Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ChurnZero 4.7/5(1,608) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c908804b5766dffa9767b7692efab76/totango.png "Product Avatar Image") Totango 4.3/5(1,150) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) ##### ##### Gainsight Customer Success Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Churn Risk Platform Reporting & Dashboards Third-Party Integrations Data Import & Export Tools [ View More Features ](https://www.g2.com/products/gainsight-customer-success/features) ## Top-Rated Alternatives [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,608) ](https://www.g2.com/products/churnzero/reviews) [ ![Totango](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Totango") Totango 4.3/5(1,150) ](https://www.g2.com/products/totango/reviews) [ ![Custify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Custify") Custify 4.7/5(526) ](https://www.g2.com/products/custify/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-customer-success/competitors/alternatives) ##### Categories on G2 [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success) [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which AI business operations tool delivers the fastest ROI?](https://www.g2.com/discussions/which-ai-business-operations-tool-delivers-the-fastest-roi)[Outreach vs Salesloft vs Apollo: which sales engagement platform is actually better for an SDR team of 15 doing cold outbound?](https://www.g2.com/discussions/outreach-vs-salesloft-vs-apollo-which-sales-engagement-platform-is-actually-better-for-an-sdr-team-of-15-doing-cold-outbound)[What corporate volunteering platforms are genuinely worth using for a company that wants to measure real social impact rather than just logging hours for the annual CSR report?](https://www.g2.com/discussions/what-corporate-volunteering-platforms-are-genuinely-worth-using-for-a-company-that-wants-to-measure-real-social-impact-rather-than-just-logging-hours-for-the-annual-csr-report) [Which Quote-to-Cash software enables accurate revenue recognition and ASC 606 compliance for a finance team that cannot afford to get deferred revenue reporting wrong?](https://www.g2.com/discussions/which-quote-to-cash-software-enables-accurate-revenue-recognition-and-asc-606-compliance-for-a-finance-team-that-cannot-afford-to-get-deferred-revenue-reporting-wrong)[Best PIM software for eCommerce site](https://www.g2.com/discussions/what-s-the-best-pim-software-for-ecommerce-sites)[Pros and Cons Details](https://www.g2.com/products/gainsight-customer-success/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)