Compare Gainsight Customer Success and Planhat 
Featured Products
At a Glance
Market Segments
Mid-Market (57.8% of reviews)
Mid-Market (61.1% of reviews)
Entry-Level Pricing
No pricing available
Custom
Gainsight Customer Success
Star Rating
(1,681)4.5 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessPlanhat
Star Rating
(923)4.5 out of 5
Market Segments
Mid-Market (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
Custom
Learn more about PlanhatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer metrics, with features like Gainsight Dashboards offering a "Single Glass of Pane" view for tracking NPS and health scores, which is particularly beneficial for enterprise customers.
- Users say that Planhat stands out for its intuitive interface and customizable dashboards, making it easy to track customer health and visualize renewal risks. This user-friendly design is frequently highlighted as a key advantage in daily operations.
- According to verified reviews, Gainsight Customer Success is praised for its seamless integration with tools like Salesforce, allowing users to efficiently log activities and access vital customer information, enhancing productivity in their daily tasks.
- Reviewers mention that Planhat's recent updates have significantly improved its functionality, with users appreciating the clean dashboards and clear signals that provide fast insights into risks and necessary actions, making it a reliable choice for customer management.
- G2 reviewers highlight that while Gainsight has a solid overall satisfaction score, it faces challenges with setup and administration, as some users find the initial configuration process less intuitive compared to Planhat's smoother onboarding experience.
- Users report that Planhat's support team, particularly individuals like Sabrina and Harrison, has received high praise for their responsiveness and assistance, which enhances the overall user experience and satisfaction with the platform.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availablePlanhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Free Trial
Gainsight Customer Success
No trial information availablePlanhat
No trial information availableRatings
Meets Requirements
8.6
1,360
8.6
752
Ease of Use
8.0
1,393
8.3
761
Ease of Setup
6.7
719
7.5
517
Ease of Admin
6.9
640
8.2
460
Quality of Support
8.6
1,161
9.2
728
Has the product been a good partner in doing business?
9.0
650
9.3
457
Product Direction (% positive)
9.2
1,357
9.2
703
Features by Category
Sales Force Automation
Not enough data
8.4
29
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
8.3
29
Not enough data
6.7
24
Not enough data
8.7
26
Not enough data
7.0
23
Not enough data
6.2
24
Not enough data
6.5
25
Marketing Automation
Not enough data
7.4
28
Not enough data
6.9
27
Not enough data
5.9
25
Not enough data
5.3
25
Customer Support
Not enough data
7.2
27
Not enough data
7.0
28
Not enough data
7.4
28
Not enough data
5.8
24
Not enough data
6.3
24
Reporting & Analytics
Not enough data
7.7
30
Not enough data
7.5
30
Not enough data
7.0
26
Mobile & Social
Not enough data
6.2
24
Not enough data
5.6
23
Not enough data
5.0
23
Platform
Not enough data
8.7
51
Not enough data
8.3
50
Not enough data
8.6
50
Not enough data
7.4
47
Not enough data
5.6
44
Not enough data
6.7
46
Not enough data
8.3
48
Not enough data
7.1
46
Integration
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
7.4
38
Generative AI
Not enough data
7.0
18
Agentic AI - CRM
Not enough data
6.1
17
Not enough data
6.4
17
Not enough data
6.7
18
Not enough data
5.9
17
Not enough data
6.5
16
Not enough data
6.1
16
Not enough data
6.0
16
Customer Information
8.6
1112
|
Verified
8.7
564
|
Verified
8.5
1066
|
Verified
8.8
551
|
Verified
8.4
1059
|
Verified
8.8
567
|
Verified
8.2
1063
|
Verified
8.2
548
|
Verified
8.1
932
|
Verified
8.5
515
|
Verified
7.9
912
|
Verified
8.0
493
|
Verified
8.0
943
|
Verified
7.2
421
|
Verified
Predictions
8.0
948
|
Verified
7.9
499
|
Verified
7.4
832
|
Verified
7.5
435
|
Verified
8.1
903
|
Verified
8.3
496
|
Verified
6.9
660
|
Verified
6.7
350
|
Verified
Platform
8.3
1110
|
Verified
8.3
554
|
Verified
7.9
976
|
Verified
8.1
529
|
Verified
7.8
980
|
Verified
8.2
491
|
Verified
8.1
979
|
Verified
8.5
505
|
Verified
8.1
1028
|
Verified
8.2
523
|
Verified
8.1
1019
|
Verified
8.6
530
|
Verified
8.6
1024
|
Verified
8.8
513
|
Verified
8.6
933
|
Verified
8.9
475
|
Verified
8.4
1050
|
Verified
8.5
524
|
Verified
8.5
1018
|
Verified
8.8
523
|
Verified
Generative AI
7.0
295
6.1
170
7.2
297
6.2
174
Agentic AI - Customer Success
7.6
13
6.3
98
7.5
12
6.7
98
8.6
12
6.8
101
8.1
12
6.5
97
8.1
12
6.2
99
Billing and Payments
Not enough data
7.9
80
Not enough data
7.6
68
Not enough data
7.5
74
Revenue Recognition
Not enough data
8.2
97
Not enough data
7.0
69
Not enough data
7.5
74
Revenue Optimization
Not enough data
8.1
103
Not enough data
7.4
78
Not enough data
8.2
106
Not enough data
7.8
92
Product Analytics
Not enough data
8.6
81
Not enough data
8.2
81
Not enough data
8.9
77
Not enough data
7.7
66
Not enough data
8.4
79
Not enough data
8.3
67
Not enough data
8.3
75
Not enough data
8.5
81
Agentic AI - Product Analytics
Not enough data
6.5
19
Not enough data
7.0
18
Not enough data
6.2
17
Not enough data
6.6
18
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.3
182
Not enough data
8.4
175
Not enough data
6.4
139
Not enough data
7.3
141
Intelligence
Not enough data
6.3
121
Not enough data
6.5
129
Not enough data
6.5
124
Sales Team
7.8
108
7.7
89
Feature Not Available
7.3
88
7.9
145
8.0
108
Intelligence
7.8
129
7.6
99
6.8
115
7.4
89
7.6
108
7.2
86
Mapping
7.5
117
6.9
84
8.1
129
8.2
99
Agentic AI - Customer Revenue Optimization
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
6.7
27
Not enough data
7.2
29
Platform Basics
Not enough data
8.0
167
Not enough data
7.9
152
Not enough data
8.2
146
Not enough data
7.7
132
Not enough data
7.8
137
Agentic AI - Customer Journey Mapping
Not enough data
6.4
36
Content
Not enough data
7.2
122
Not enough data
6.8
102
Not enough data
5.7
97
Not enough data
6.2
93
Not enough data
7.1
108
Collaboration
Not enough data
6.5
103
Not enough data
6.3
100
Not enough data
8.0
124
Not enough data
8.0
139
Not enough data
7.3
104
Not enough data
4.7
85
Analytics
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Not enough data
Customization
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
Not enough data
8.6
252
Not enough data
8.1
256
Not enough data
8.6
258
Project Tracking
Not enough data
8.2
235
Not enough data
7.7
201
Not enough data
8.0
211
Not enough data
8.4
255
Not enough data
7.9
208
Customer Engagement
Not enough data
7.7
229
Not enough data
8.0
224
Not enough data
7.4
213
Not enough data
8.3
229
Not enough data
8.1
233
Platform
9.2
17
Not enough data
10.0
7
Not enough data
9.4
17
Not enough data
Predictions
8.9
16
Not enough data
8.9
17
Not enough data
8.6
15
Not enough data
9.2
17
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
6.2
7
Not enough data
8.3
7
Not enough data
Functionality
Not enough data
7.6
54
Not enough data
7.4
50
Not enough data
7.5
46
Not enough data
7.2
49
Not enough data
7.2
54
Management
Not enough data
8.1
61
Not enough data
8.4
62
Not enough data
7.2
48
Not enough data
8.2
64
Not enough data
8.1
49
Generative AI
Not enough data
6.4
31
Not enough data
6.6
31
Categories
Categories
Shared Categories
Gainsight Customer Success and Planhat are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Gainsight Customer Success is categorized as Experience Management and Proactive Customer Retention
Planhat is categorized as Client Portal, Customer Journey Mapping, Product Analytics, Subscription Revenue Management, Customer Data Platform (CDP), CRM, Data Quality, and Client Onboarding
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.8%
Information Technology and Services
19.9%
Marketing and Advertising
4.3%
Telecommunications
3.7%
Computer & Network Security
3.5%
Other
29.9%
Computer Software
37.3%
Information Technology and Services
18.4%
Marketing and Advertising
8.1%
Education Management
2.4%
Human Resources
2.2%
Other
31.5%
Discussions
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
Official Response from Gainsight Product Experience
Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product...Read more
What is Gainsight software?
2 Comments
DP
Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market.Read more
How long did it take to implement?
2 Comments
Official Response from Planhat
Comment deleted by user.Read more
It shouldbe good if we can export the changes etc on Playbooks or have a clear idea on NPS score expectations.
1 Comment
Official Response from Planhat
Hi Martha,
Thanks for your question!
We'd love to understand a bit deeper what you are trying to solve so please feel free to reach out to your CSM...Read more
How can I, launch two simultaneos NPScampaings
1 Comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
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