# Gainsight Customer Success vs Planhat Comparison --- ## AI Generated Summary - **G2 reviewers report** that Gainsight Customer Success excels in providing a structured approach to managing enterprise accounts, with features like the **Rules Engine** and **Journey Orchestrator** allowing for effective automation of customer interactions. This structured methodology helps CSMs drive strategic outcomes consistently. - **Users say** that Planhat stands out for its intuitive and customer-centric design, which offers a comprehensive view of customer health and engagement. The **HealthScore** feature is particularly praised for helping prioritize customer interactions to mitigate churn risks effectively. - **Reviewers mention** that while Gainsight provides robust visibility into customer activities, some users find the setup process to be more challenging compared to Planhat, which benefits from a smoother onboarding experience that users appreciate. - **According to verified reviews** , Planhat's quality of support is frequently highlighted, with users noting a higher satisfaction level in their interactions with support teams. This contrasts with Gainsight, where users have expressed a desire for improved support responsiveness. - **G2 reviewers report** that both platforms have similar star ratings, but Gainsight has a larger volume of reviews, indicating a broader user base. This extensive feedback helps potential buyers gauge the product's reliability and effectiveness in real-world applications. - **Users say** that Gainsight's conference, Pulse, is a valuable resource for customer success professionals, enhancing community engagement and knowledge sharing, which is a unique advantage that Planhat does not emphasize as strongly. --- ## Frequently Asked Questions ### What is the difference between Gainsight Customer Success vs Planhat? Gainsight Customer Success and Planhat are both highly rated Customer Success platforms, but Planhat stands out for its ease of setup, support, and admin experience, while Gainsight Customer Success is noted for its robust customization and visibility features. | [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) | [Planhat](https://www.g2.com/products/planhat/reviews) | | --- | --- | | 4.5/5 (1,756 reviews) | 4.5/5 (954 reviews) | | Mid-Market | Mid-Market | | 6.7 | 7.6 | | 8.6 | 9.2 | | Visibility (51 all-time mentions) | Ease of Use (172 all-time mentions) | ### How do the pricing models of Gainsight Customer Success and Planhat compare? Planhat is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Gainsight Customer Success:** Reviewers highlight the platform's robust feature set and flexibility, but note that complexity and required administrative resources can increase total cost of ownership. - **Planhat:** Reviewers consistently cite strong value for investment, with a robust feature set and lower cost structure compared to larger enterprise platforms. ### What are the best alternatives to Gainsight Customer Success and Planhat? The top three alternatives to Gainsight Customer Success and Planhat are Custify, ChurnZero, and Totango. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) | 4.5/5 (1,756) | Mid-Market | Complexity can increase cost | Visibility (51 all-time mentions) | | [Planhat](https://www.g2.com/products/planhat/reviews) | 4.5/5 (954) | Mid-Market | Strong value for investment | Ease of Use (172 all-time mentions) | | [Custify](https://www.g2.com/products/custify/reviews) | 4.7/5 (527) | Small-Business | — | Customer Success automation | | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5 (1,609) | Mid-Market | — | Automation and integrations | | [Totango](https://www.g2.com/products/totango/reviews) | 4.3/5 (1,150) | Mid-Market | — | Flexible customer journey management | ### Which Customer Success features should I prioritize when comparing Gainsight Customer Success and Planhat? Buyers should prioritize Workflows, Integrations, Automation, Customization, and Reporting when comparing Gainsight Customer Success and Planhat. - **Workflows:** Planhat (78 all-time mentions for automation efficiency, 88 for customization); Gainsight Customer Success (26 for efficiency, 29 for customization) - **Integrations:** Planhat (73 all-time mentions); Gainsight Customer Success (Gong integration, 20 all-time mentions) - **Automation:** Planhat (78 all-time mentions for automation efficiency); Gainsight Customer Success (26 for efficiency) - **Customization:** Planhat (88 all-time mentions); Gainsight Customer Success (29 all-time mentions) - **Reporting:** Planhat (67 all-time mentions); Gainsight Customer Success (24 all-time mentions) ### What are the pros and cons of Gainsight Customer Success vs Planhat? Gainsight Customer Success is strongest in visibility and customization, while Planhat leads in ease of use and automation efficiency. - **Gainsight Customer Success strengths:** Visibility (51 all-time mentions), customization (29), engagement improvement (27), reporting (24), team collaboration (24), efficiency (26) - **Gainsight Customer Success trade-offs:** Steep learning curve (20), complexity in administration (11), implementation challenges (3), required training (5) - **Planhat strengths:** Ease of use (172 all-time mentions), customer support (122), customization (88), automation efficiency (78), integrations (73), reporting (67), intuitive UI (69) - **Planhat trade-offs:** Learning curve (92), complexity (63), some integration and customization limitations noted in recent reviews ### Is Gainsight Customer Success or Planhat better for small businesses? Custify is the top-rated alternative for small businesses, but between Gainsight Customer Success and Planhat, Planhat is better suited for small-business needs based on reviewer sentiment and ease of use. - **Gainsight Customer Success:** Largest segment is Mid-Market; reviewers note robust features but highlight complexity and a steeper learning curve for smaller teams. - **Planhat:** Largest segment is Mid-Market; reviewers consistently cite ease of use, intuitive UI, and strong onboarding support, making it more accessible for smaller organizations. ### Which Customer Success platform has better integrations? Planhat is favored by reviewers for integrations, with more frequent and broader integration mentions than Gainsight Customer Success. - **Gainsight Customer Success:** Gong (20 all-time mentions), Snowflake, Databricks - **Planhat:** Fin (233 all-time mentions), Slack (24), Jira (12) ### How do Gainsight Customer Success and Planhat compare on customer support? Planhat leads Gainsight Customer Success on Quality of Support by a material margin, with a 0.6-point advantage (9.2 vs 8.6). - **Gainsight Customer Success:** Reviewers highlight responsive support and a robust community, but note challenges with onboarding complexity and the need for more strategic guidance during implementation. - **Planhat:** Reviewers consistently praise Planhat's support team for responsiveness, expertise, and proactive partnership, with 122 all-time mentions for customer support. ### Which is easier to implement, Gainsight Customer Success or Planhat? Planhat is easier to implement than Gainsight Customer Success, with a 0.9-point higher Ease of Setup score (7.6 vs 6.7) and a 1.3-point higher Ease of Admin score (8.2 vs 6.9). - **Gainsight Customer Success:** Reviewers describe a steep learning curve, complex initial setup, and the need for dedicated admin resources, especially for advanced configurations. - **Planhat:** Reviewers highlight intuitive setup, strong onboarding support, and easier administration, with many citing quick adoption and minimal technical hurdles. ### Which product has better Workflows? Planhat is favored for Workflows, with higher reviewer-cited automation efficiency and customization. - **Gainsight Customer Success:** Efficiency (26 all-time mentions), customization (29), reporting (24) - **Planhat:** Automation efficiency (78 all-time mentions), customization (88), reporting (67), workflows and project management frequently cited as strengths in recent reviews | | Gainsight Customer Success | Planhat | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | | **Total Reviews** | 1,762 | 960 | | **Largest Market Segment** | Mid-Market (57.6% of reviews) | Mid-Market (61.1% of reviews) | | **Entry Level Price** | No pricing available | Custom | --- ## Top Pros & Cons ### Gainsight Customer Success Pros: - Ease of Use (302 reviews) - Centralized Information (158 reviews) Cons: - Complexity (76 reviews) - Limitations (75 reviews) ### Planhat Pros: - Ease of Use (215 reviews) - Customer Support (155 reviews) Cons: - Learning Curve (113 reviews) - Complexity (78 reviews) --- ## Ratings Comparison | Rating | Gainsight Customer Success | Planhat | |---|---|---| | **Meets Requirements** | 8.6 (1380 reviews) | 8.6 (782 reviews) | | **Ease of Use** | 8.0 (1469 reviews) | 8.3 (791 reviews) | | **Ease of Setup** | 6.7 (739 reviews) | 7.5 (546 reviews) | | **Ease of Admin** | 6.9 (650 reviews) | 8.2 (484 reviews) | | **Quality of Support** | 8.6 (1234 reviews) | 9.2 (758 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (660 reviews) | 9.3 (481 reviews) | | **Product Direction (% positive)** | 9.2 (1378 reviews) | 9.2 (731 reviews) | --- ## Pricing ### Gainsight Customer Success #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Planhat #### Entry-Level Pricing Plan: From Start-up to Enterprise Price: Custom Description: Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/ [Learn more about Planhat](https://www.g2.com/products/planhat/reviews) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | N/A | N/A | | **Planhat** | 7.0/10 | 57 | #### Sales Force Automation | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Contact & Account Management** | Not enough data | 8.5 (28 reviews) | | **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.6 (24 reviews) | | **Opportunity & Pipeline Mgmt.** | Not enough data | 7.5 (25 reviews) | | **Task / Activity Management** | Not enough data | 8.3 (29 reviews) | | **Territory & Quota Management** | Not enough data | 6.8 (23 reviews) | | **Desktop Integration** | Not enough data | 8.7 (26 reviews) | | **Product & Price List Management** | Not enough data | 7.1 (22 reviews) | | **Quote & Order Management** | Not enough data | 6.4 (23 reviews) | | **Customer Contract Management** | Not enough data | 6.7 (24 reviews) | | **Contract/License Management** | Not enough data | Not enough data | #### Marketing Automation | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Email Marketing** | Not enough data | 7.5 (27 reviews) | | **Campaign Management** | Not enough data | 7.0 (26 reviews) | | **Lead Management** | Not enough data | 6.0 (24 reviews) | | **Marketing ROI Analytics** | Not enough data | 5.3 (24 reviews) | | **Email Management** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | #### Customer Support | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Case Management** | Not enough data | 7.3 (26 reviews) | | **Customer Support Portal** | Not enough data | 7.1 (27 reviews) | | **Knowledge Base** | Not enough data | 7.5 (27 reviews) | | **Call Center Features** | Not enough data | 5.7 (23 reviews) | | **Support Analytics** | Not enough data | 6.3 (23 reviews) | | **Workflow Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Channel Management** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **Field Sales Management** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Reporting** | Not enough data | 7.8 (31 reviews) | | **Dashboards** | Not enough data | 7.6 (31 reviews) | | **Forecasting** | Not enough data | 7.0 (25 reviews) | #### Mobile & Social | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Social Collaboration Features** | Not enough data | 6.2 (23 reviews) | | **Social Network Integration** | Not enough data | 5.6 (22 reviews) | | **Mobile User Support** | Not enough data | 5.2 (22 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Multi-Channel Social Integration** | Not enough data | Not enough data | #### Platform | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Customization** | Not enough data | 8.7 (51 reviews) | | **Workflow Capability** | Not enough data | 8.3 (50 reviews) | | **User, Role, and Access Management** | Not enough data | 8.6 (50 reviews) | | **Internationalization** | Not enough data | 7.4 (47 reviews) | | **Sandbox / Test Environments** | Not enough data | 5.6 (44 reviews) | | **Document & Content Mgmt.** | Not enough data | 6.7 (46 reviews) | | **Performance and Reliability** | Not enough data | 8.4 (49 reviews) | | **Output Document Generation** | Not enough data | 7.1 (45 reviews) | | **Mobile Access** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Integration | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Data Import & Export Tools** | Not enough data | 7.7 (40 reviews) | | **Integration APIs** | Not enough data | 7.8 (40 reviews) | | **Breadth of Partner Applications** | Not enough data | 7.5 (37 reviews) | | **Third-Party Integration** | Not enough data | Not enough data | | **Internal Chat Integration** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Generative AI | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **AI Text Generation** | Not enough data | 7.0 (17 reviews) | | **Generative AI** | Not enough data | Not enough data | | **Proposal Generation** | Not enough data | Not enough data | #### Agentic AI - CRM | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Autonomous Task Execution** | Not enough data | 6.1 (16 reviews) | | **Multi-step Planning** | Not enough data | 6.5 (16 reviews) | | **Cross-system Integration** | Not enough data | 6.8 (17 reviews) | | **Adaptive Learning** | Not enough data | 5.9 (16 reviews) | | **Natural Language Interaction** | Not enough data | 6.6 (15 reviews) | | **Proactive Assistance** | Not enough data | 6.2 (15 reviews) | | **Decision Making** | Not enough data | 6.1 (15 reviews) | | **Calendar/Reminder System** | Not enough data | Not enough data | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Search/Filter** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Batch Processing** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Referral Tracking** | Not enough data | Not enough data | | **Quotes/Estimates** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Marketing Automation** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | | **For Startups** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **For iPad Devices** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **For Mac Devices** | Not enough data | Not enough data | | **Landing Pages/Web Forms** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Web-based Deployment** | Not enough data | Not enough data | | **Softphone** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Email Sequences** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Lead Assignment** | Not enough data | Not enough data | | **For Small Businesses** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Business Card/Badge Scanning** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Customer Social Profiles** | Not enough data | Not enough data | | **Social Promotion** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Social Media Monitoring** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Brand Tracking** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Artificial Intelligence | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | N/A | N/A | | **Planhat** | N/A | N/A | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Tagging** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **For eCommerce** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Customer Success | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | 8.0/10 | 1266 | | **Planhat** | 7.8/10 | 641 | #### Customer Information | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Customer Health Scores** | 8.7 (1150 reviews) ✓ Verified | 8.7 (574 reviews) ✓ Verified | | **Customer Monitoring** | 8.5 (1089 reviews) ✓ Verified | 8.8 (556 reviews) ✓ Verified | | **Customer Profiles** | 8.4 (1084 reviews) ✓ Verified | 8.8 (580 reviews) ✓ Verified | | **Playbooks** | 8.2 (1069 reviews) ✓ Verified | 8.2 (548 reviews) ✓ Verified | | **Customer Segments** | 8.1 (938 reviews) ✓ Verified | 8.5 (516 reviews) ✓ Verified | | **Product Engagement** | 7.9 (926 reviews) ✓ Verified | 8.1 (497 reviews) ✓ Verified | | **Surveys** | 8.0 (949 reviews) ✓ Verified | 7.2 (422 reviews) ✓ Verified | | **NPS of Customers** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | #### Predictions | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Churn Risk** | 8.0 (973 reviews) ✓ Verified | 8.0 (508 reviews) ✓ Verified | | **Upsell Opportunities** | 7.4 (843 reviews) ✓ Verified | 7.5 (437 reviews) ✓ Verified | | **Custom Triggers** | 8.1 (909 reviews) ✓ Verified | 8.3 (496 reviews) ✓ Verified | | **Machine Learning** | 6.9 (664 reviews) ✓ Verified | 6.7 (349 reviews) ✓ Verified | #### Platform | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Reporting & Dashboards** | 8.3 (1143 reviews) ✓ Verified | 8.4 (570 reviews) ✓ Verified | | **Third-Party Integrations** | 7.9 (1014 reviews) ✓ Verified | 8.1 (551 reviews) ✓ Verified | | **Data Import & Export Tools** | 7.8 (983 reviews) ✓ Verified | 8.2 (492 reviews) ✓ Verified | | **Workflow Capability** | 8.2 (1022 reviews) ✓ Verified | 8.5 (521 reviews) ✓ Verified | | **Notifications** | 8.1 (1036 reviews) ✓ Verified | 8.2 (523 reviews) ✓ Verified | | **Customization** | 8.0 (1058 reviews) ✓ Verified | 8.6 (547 reviews) ✓ Verified | | **Scalability** | 8.6 (1043 reviews) ✓ Verified | 8.8 (518 reviews) ✓ Verified | | **Data Security** | 8.6 (934 reviews) ✓ Verified | 8.9 (474 reviews) ✓ Verified | | **Performance & Reliability** | 8.4 (1057 reviews) ✓ Verified | 8.5 (529 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.4 (1024 reviews) ✓ Verified | 8.8 (523 reviews) ✓ Verified | | **Collaboration Tools** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Churn Management** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Customer Management** | Not enough data | Not enough data | | **Account Management** | Not enough data | Not enough data | | **Renewal Management** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Revenue Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | #### Generative AI | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **AI Text Generation** | 6.9 (298 reviews) | 6.2 (173 reviews) | | **AI Text Summarization** | 7.2 (299 reviews) | 6.3 (177 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Customer Success | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Autonomous Task Execution** | 7.4 (14 reviews) | 6.3 (98 reviews) | | **Multi-step Planning** | 7.3 (13 reviews) | 6.7 (98 reviews) | | **Cross-system Integration** | 8.6 (15 reviews) | 6.9 (103 reviews) | | **Natural Language Interaction** | 7.8 (13 reviews) | 6.5 (96 reviews) | | **Proactive Assistance** | 7.6 (14 reviews) | 6.3 (100 reviews) | | **Social Media Integration** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Onboarding** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Win/Loss Analysis** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Usage Tracking/Analytics** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Account Alerts** | Not enough data | Not enough data | ### Subscription Revenue Management | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | N/A | N/A | | **Planhat** | 7.7/10 | 128 | #### Billing and Payments | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Payment Terms** | Not enough data | 7.9 (80 reviews) | | **Personalized Billing** | Not enough data | 7.6 (68 reviews) | | **Custom Pricing** | Not enough data | 7.5 (74 reviews) | #### Revenue Recognition | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Usage Tracking** | Not enough data | 8.2 (97 reviews) | | **Deferred Revenue** | Not enough data | 7.0 (69 reviews) | | **Revenue Accrual** | Not enough data | 7.5 (74 reviews) | #### Revenue Optimization | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **At-Risk Customers** | Not enough data | 8.1 (105 reviews) | | **Offer Optimization** | Not enough data | 7.4 (78 reviews) | | **Customer Churn** | Not enough data | 8.2 (108 reviews) | | **Revenue Forecasting** | Not enough data | 7.8 (93 reviews) | ### Product Analytics | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | N/A | N/A | | **Planhat** | 7.8/10 | 89 | #### Product Analytics | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Account-Level Analytics** | Not enough data | 8.6 (81 reviews) | | **User-Level Analytics** | Not enough data | 8.2 (82 reviews) | | **Segmentation** | Not enough data | 8.9 (77 reviews) | | **Funnels** | Not enough data | 7.7 (66 reviews) | | **Alerts** | Not enough data | 8.4 (79 reviews) | | **Multi-Product Analytics** | Not enough data | 8.3 (67 reviews) | | **User Scoring** | Not enough data | 8.3 (75 reviews) | | **Integrations** | Not enough data | 8.5 (81 reviews) | | **Usage Tracking/Analytics** | Not enough data | Not enough data | #### Agentic AI - Product Analytics | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Autonomous Task Execution** | Not enough data | 6.5 (19 reviews) | | **Cross-system Integration** | Not enough data | 7.0 (18 reviews) | | **Adaptive Learning** | Not enough data | 6.2 (17 reviews) | | **Proactive Assistance** | Not enough data | 6.6 (18 reviews) | | **Machine Learning** | Not enough data | Not enough data | #### Behavioral Analytics - Product Analytics | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Multi-Product Analytics** | Not enough data | Not enough data | | **User level Analytics** | Not enough data | Not enough data | | **Account level Analytics** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Funnels** | Not enough data | Not enough data | #### Platform Infrastructure - Product Analytics | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Cross System integrations** | Not enough data | Not enough data | | **Alerts** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### AI driven optimization - Product Analytics | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **User scoring** | Not enough data | Not enough data | | **Adaptive learning** | Not enough data | Not enough data | | **Automated insights** | Not enough data | Not enough data | | **Autonomous task execution** | Not enough data | Not enough data | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Conversion Tracking** | Not enough data | Not enough data | | **Funnel Analysis** | Not enough data | Not enough data | | **Product Data Management** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Cohort Analysis** | Not enough data | Not enough data | | **Session Recording** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Interactive Reports** | Not enough data | Not enough data | | **A/B Testing** | Not enough data | Not enough data | ### Customer Data Platform (CDP) | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | N/A | N/A | | **Planhat** | 7.1/10 | 228 | #### Data Sourcing | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Data Enrichment** | Not enough data | 8.2 (181 reviews) | | **Expandability** | Not enough data | 8.4 (174 reviews) | | **Content Marketing** | Not enough data | 6.4 (138 reviews) | | **Multiple Devices** | Not enough data | 7.3 (140 reviews) | | **Email Marketing** | Not enough data | Not enough data | | **Multi-Channel Marketing** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Intelligence | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Marketing Metrics** | Not enough data | 6.3 (120 reviews) | | **Predictive Modeling** | Not enough data | 6.5 (128 reviews) | | **Recommendation Engine** | Not enough data | 6.5 (123 reviews) | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Engagement Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **A/B Testing** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Data Integration** | Not enough data | Not enough data | | **Customer Activity Tracking** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Campaign Segmentation** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Behavior Tracking** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Campaign Planning** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Behavioral Analytics** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Campaign Analytics** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Channel Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **GDPR Compliance** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | ### Customer Revenue Optimization | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | 7.7/10 | 191 | | **Planhat** | 7.4/10 | 127 | #### Sales Team | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Flexible Sales Process** | 7.8 (108 reviews) | 7.7 (88 reviews) | | **Training Mode** | Feature Not Available | 7.4 (87 reviews) | | **Playbooks** | 7.9 (145 reviews) | 8.0 (107 reviews) | #### Intelligence | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Opportunity Identification** | 7.8 (130 reviews) | 7.6 (98 reviews) | | **Zero-touch Renewals** | 6.8 (115 reviews) | 7.4 (88 reviews) | | **Smart Content** | 7.6 (108 reviews) | 7.2 (85 reviews) | #### Mapping | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Multiple Org Charts** | 7.5 (117 reviews) | 6.9 (83 reviews) | | **Stakeholder Roles** | 8.1 (129 reviews) | 8.2 (98 reviews) | #### Agentic AI - Customer Revenue Optimization | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.0 (27 reviews) | | **Cross-system Integration** | Not enough data | 7.3 (27 reviews) | | **Adaptive Learning** | Not enough data | 7.0 (27 reviews) | | **Natural Language Interaction** | Not enough data | 7.3 (27 reviews) | | **Proactive Assistance** | Not enough data | 6.7 (26 reviews) | | **Decision Making** | Not enough data | 7.3 (28 reviews) | ### Customer Journey Mapping | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | N/A | N/A | | **Planhat** | 7.7/10 | 178 | #### Platform Basics | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Customizable Templates** | Not enough data | 8.0 (166 reviews) | | **Exporting** | Not enough data | 7.9 (151 reviews) | | **Multi-user Access and Collaboration** | Not enough data | 8.2 (145 reviews) | | **Multiple Personas** | Not enough data | 7.7 (131 reviews) | | **Data Analytics ** | Not enough data | 7.8 (136 reviews) | | **Predictive Analytics** | Not enough data | Not enough data | | **Behavioral Analytics** | Not enough data | Not enough data | | **Campaign Analytics** | Not enough data | Not enough data | | **Website Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | #### Agentic AI - Customer Journey Mapping | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Autonomous Task Execution** | Not enough data | 6.5 (35 reviews) | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Multi-Channel Marketing** | Not enough data | Not enough data | | **Map Creation** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Data Linking** | Not enough data | Not enough data | | **Whiteboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **Conversion Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Behavior Tracking** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Attribution Modeling** | Not enough data | Not enough data | | **Action Management** | Not enough data | Not enough data | | **Map Sharing** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Customer Touchpoints** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Diagramming** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **A/B Testing** | Not enough data | Not enough data | | **Storyboarding** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | ### Client Portal | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | N/A | N/A | | **Planhat** | 6.7/10 | 160 | #### Content | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Document Collaboration** | Not enough data | 7.2 (121 reviews) | | **Versioning** | Not enough data | 6.8 (101 reviews) | | **E-Signature** | Not enough data | 5.8 (96 reviews) | | **File Request** | Not enough data | 6.2 (92 reviews) | | **Feedback** | Not enough data | 7.1 (107 reviews) | #### Collaboration | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Billing and Invoicing** | Not enough data | 6.5 (102 reviews) | | **Instant Messaging** | Not enough data | 6.4 (99 reviews) | | **Project Management** | Not enough data | 8.0 (123 reviews) | | **Analytics** | Not enough data | 8.0 (138 reviews) | | **Time Tracking** | Not enough data | 7.3 (103 reviews) | | **Mobile Application** | Not enough data | 4.7 (84 reviews) | | **Engagement Tracking** | Not enough data | Not enough data | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Search/Filter** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Content Publishing Options** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **Document Classification** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | ### Professional Services Automation | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | N/A | N/A | | **Planhat** | N/A | N/A | #### Customer Management | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Customer Profiles** | Not enough data | Not enough data | | **Sales** | Not enough data | Not enough data | | **Marketing** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | #### Project Management | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Project Planning** | Not enough data | Not enough data | | **Project Tracking** | Not enough data | Not enough data | | **Resource Definition** | Not enough data | Not enough data | | **Resource Management** | Not enough data | Not enough data | | **Resource Allocation & Planning** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Project Time Tracking** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | #### Accounting | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Revenue Recognition** | Not enough data | Not enough data | | **Invoice Management** | Not enough data | Not enough data | | **Payments** | Not enough data | Not enough data | | **Project Accounting** | Not enough data | Not enough data | | **Budget Tracking** | Not enough data | Not enough data | | **Time & Expense Tracking** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Billable Items Tracking** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Multiple Projects** | Not enough data | Not enough data | #### Portfolio Management | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Portfolio Definition** | Not enough data | Not enough data | | **Portfolio Performance** | Not enough data | Not enough data | | **Risk** | Not enough data | Not enough data | | **Portfolio Mix** | Not enough data | Not enough data | #### Analytics | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Forecasting** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **KPIs** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | #### Administration | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Standard Integrations** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Access Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Portfolio Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Timesheet Management** | Not enough data | Not enough data | | **Accounting Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Platform | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **APIs** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Mobile** | Not enough data | Not enough data | | **Offline Access** | Not enough data | Not enough data | #### Generative AI | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Proposal Generation** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Artificial Intelligence - Professional Services Automation | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Predictive Forecasting** | Not enough data | Not enough data | | **Smart task suggestions** | Not enough data | Not enough data | | **Automated workflows** | Not enough data | Not enough data | #### Agentic AI - Professional Services Automation | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Activity Dashboard** | Not enough data | Not enough data | | **Gantt/Timeline View** | Not enough data | Not enough data | | **Quotes/Estimates** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Billing & Invoicing** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Project Templates** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | 7.7/10 | 214 | | **Planhat** | N/A | N/A | #### Analytics | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Net Promoter Score (NPS)** | 8.8 (174 reviews) | Not enough data | | **Customer Satisfaction (CSAT) Score** | 8.6 (151 reviews) | Not enough data | | **Customer Effort Score (CES)** | 7.9 (123 reviews) | Not enough data | | **Gamification** | 6.8 (111 reviews) | Not enough data | #### Customization | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Stakeholder Management** | 8.1 (144 reviews) | Not enough data | | **Multilanguage Support** | 7.7 (104 reviews) | Not enough data | | **Multiple Branding Support** | 7.6 (102 reviews) | Not enough data | | **Vertical-specific Solutions** | 7.6 (97 reviews) | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Negative Feedback Management** | Not enough data | Not enough data | #### Generative AI | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **AI Text Generation** | 7.0 (47 reviews) | Not enough data | | **AI Text Summarization** | 7.2 (49 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Experience Management | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Real-Time Reporting** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **NPS Survey Structure** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Text Analysis** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Multi-Channel Data Collection** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | N/A | N/A | | **Planhat** | N/A | N/A | #### Responses | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | | **Natural Language Understanding (NLU)** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Automation - AI Agents | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Simulation and Scenario Generation** | Not enough data | Not enough data | #### Platform | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Conversation Editor** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Human-In-The-Loop** | Not enough data | Not enough data | | **Drag & Drop Editor** | Not enough data | Not enough data | | **Human-in-the-loop (HITL)** | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | #### Generative AI | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Agent Collaboration** | Not enough data | Not enough data | | **Data Governance** | Not enough data | Not enough data | | **Prompt Engineering** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **For No-Code Development** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Dynamic Modeling** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Memory Management** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Scalability** | Not enough data | Not enough data | | **Cost Management** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Natural Language Interface** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Multiple LLM Models** | Not enough data | Not enough data | | **Integration Management** | Not enough data | Not enough data | | **Customizable Frameworks** | Not enough data | Not enough data | | **Pre-built Templates** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Contextual Guidance** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Attended Automation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **For Sales/Marketing** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Business Process Automation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Deep Learning** | Not enough data | Not enough data | | **Code-free Development** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Unattended Automation** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | | **Proactive Error Detection** | Not enough data | Not enough data | ### Client Onboarding | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | N/A | N/A | | **Planhat** | 8.1/10 | 289 | #### Onboarding Setup | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Workflows** | Not enough data | 8.6 (251 reviews) | | **Templates** | Not enough data | 8.1 (255 reviews) | | **Checklists** | Not enough data | 8.6 (257 reviews) | #### Project Tracking | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Monitoring** | Not enough data | 8.2 (234 reviews) | | **Resources** | Not enough data | 7.7 (200 reviews) | | **Content** | Not enough data | 8.0 (211 reviews) | | **Tasks** | Not enough data | 8.4 (253 reviews) | | **Optimization** | Not enough data | 8.0 (207 reviews) | | **Kanban Board** | Not enough data | Not enough data | | **Goal Setting/Tracking** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | #### Customer Engagement | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Portal** | Not enough data | 7.7 (228 reviews) | | **Customer Engagement** | Not enough data | 8.0 (223 reviews) | | **Branding** | Not enough data | 7.4 (212 reviews) | | **Visibility** | Not enough data | 8.3 (228 reviews) | | **Collaboration** | Not enough data | 8.0 (232 reviews) | | **Customizable Branding** | Not enough data | Not enough data | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Commenting/Notes** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Time Tracking** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Churn Management** | Not enough data | Not enough data | | **Ad hoc Analysis** | Not enough data | Not enough data | | **Client Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Form Builder** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Revenue Management** | Not enough data | Not enough data | | **Onboarding** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Client Database** | Not enough data | Not enough data | | **Electronic Forms** | Not enough data | Not enough data | | **Gantt/Timeline View** | Not enough data | Not enough data | | **Client Tracking** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Self Service Tools** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Online Payments** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Document Generation** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | ### Proactive Customer Retention | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | 8.8/10 | 42 | | **Planhat** | N/A | N/A | #### Platform | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Health Score** | 9.6 (36 reviews) | Not enough data | | **Customer Profiles** | 10.0 (17 reviews) | Not enough data | | **Notifications** | 9.5 (20 reviews) | Not enough data | | **NPS of Customers** | Not enough data | Not enough data | #### Predictions | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Service Quality Assurance** | 8.9 (16 reviews) | Not enough data | | **Predictive Analytics** | 8.6 (24 reviews) | Not enough data | | **Revenue Impact** | 8.6 (16 reviews) | Not enough data | | **Artificial Intelligence** | 9.1 (25 reviews) | Not enough data | | **Sentiment** | 8.9 (17 reviews) | Not enough data | | **Retention** | 9.5 (26 reviews) | Not enough data | | **Behavior Analytics** | Not enough data | Not enough data | | **Usage Tracking/Analytics** | Not enough data | Not enough data | #### Generative AI | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **AI Text Generation** | 6.2 (7 reviews) | Not enough data | | **AI Text Summarization** | 8.1 (9 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Loyalty Program** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Campaign Personalization** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Email Campaign Management** | Not enough data | Not enough data | | **A/B Testing** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Renewal Management** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Behavioral Targeting** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Behavior Tracking** | Not enough data | Not enough data | | **Retention Tracking** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **User Onboarding** | Not enough data | Not enough data | | **Lifecycle Management** | Not enough data | Not enough data | | **Customer Surveys** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Real-time Alerts** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Cancellation Management** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Review Monitoring** | Not enough data | Not enough data | | **Customer Data Management** | Not enough data | Not enough data | | **Referral Tracking** | Not enough data | Not enough data | | **Customer Communication** | Not enough data | Not enough data | | **Churn Management** | Not enough data | Not enough data | | **Marketing Automation** | Not enough data | Not enough data | | **Referral Management** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Messaging** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | N/A | N/A | | **Planhat** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Data Quality | Product | Score | Reviews | |---|---|---| | **Gainsight Customer Success** | N/A | N/A | | **Planhat** | 7.6/10 | 72 | #### Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Identification** | Not enough data | 7.6 (53 reviews) | | **Correction** | Not enough data | 7.4 (49 reviews) | | **Normalization** | Not enough data | 7.6 (45 reviews) | | **Preventative Cleaning** | Not enough data | 7.3 (48 reviews) | | **Data Matching** | Not enough data | 7.3 (53 reviews) | | **Real-Time Data** | Not enough data | Not enough data | #### Management | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Reporting** | Not enough data | 8.2 (60 reviews) | | **Automation** | Not enough data | 8.4 (61 reviews) | | **Quality Audits** | Not enough data | 7.3 (47 reviews) | | **Dashboard** | Not enough data | 8.3 (63 reviews) | | **Governance** | Not enough data | 8.1 (48 reviews) | #### Generative AI | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **AI Text Generation** | Not enough data | 6.3 (30 reviews) | | **AI Text Summarization** | Not enough data | 6.6 (30 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Gainsight Customer Success | Planhat | |---|---|---| | **Metadata Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Customizable Rules** | Not enough data | Not enough data | | **Master Data Management** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Data Transformation** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Data Verification** | Not enough data | Not enough data | | **Data Migration** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Duplicate Detection** | Not enough data | Not enough data | | **Email Address Extraction** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Data Profiling** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **Data Mapping** | Not enough data | Not enough data | | **Address Validation** | Not enough data | Not enough data | | **Match & Merge** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Data Capture and Transfer** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success) **Unique to Gainsight Customer Success (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention) **Unique to Planhat (10):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Data Quality Tools](https://www.g2.com/categories/data-quality), [Client Portal Software](https://www.g2.com/categories/client-portal), [CRM Software](https://www.g2.com/categories/crm), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) --- ## Reviewer Demographics ### By Company Size | Segment | Gainsight Customer Success | Planhat | |---|---|---| | **Small-Business** | 9.2% | 32.2% | | **Mid-Market** | 57.6% | 61.1% | | **Enterprise** | 33.2% | 6.7% | ### By Industry #### Gainsight Customer Success - **Computer Software:** 38.7% - **Information Technology and Services:** 19.8% - **Marketing and Advertising:** 4.2% - **Computer & Network Security:** 3.7% - **Telecommunications:** 3.5% - **Internet:** 3.1% - **Hospital & Health Care:** 2.6% - **Financial Services:** 2.5% - **Education Management:** 1.8% - **E-Learning:** 1.3% - **Other:** 18.7% #### Planhat - **Computer Software:** 37.1% - **Information Technology and Services:** 18.7% - **Marketing and Advertising:** 7.8% - **Financial Services:** 2.5% - **Education Management:** 2.4% - **E-Learning:** 2.2% - **Human Resources:** 2.1% - **Internet:** 1.9% - **Consumer Services:** 1.8% - **Computer & Network Security:** 1.8% - **Other:** 21.6% --- ## Alternatives ### Alternatives to Gainsight Customer Success - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1619 reviews) - [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews) - [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (530 reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (709 reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews) - [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (3017 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (752 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews) ### Alternatives to Planhat - [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (530 reviews) - [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1619 reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews) - [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (709 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (3017 reviews) - [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (871 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14333 reviews) - [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (462 reviews) --- ## Top Discussions ### Gainsight Customer Success - Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments > **Top comment:** "Organizing information about customers to help those managing the account to document progress." - Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)* > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..." - Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market." - Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way. Depending on where you want it..." - Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..." ### Planhat - Title: [How long did it take to implement?](https://www.g2.com/discussions/49802-how-long-did-it-take-to-implement) — 2 comments *(includes official response)* > **Top comment:** "Comment deleted by user." - Title: [It shouldbe good if we can export the changes etc on Playbooks or have a clear idea on NPS score expectations.](https://www.g2.com/discussions/it-shouldbe-good-if-we-can-export-the-changes-etc-on-playbooks-or-have-a-clear-idea-on-nps-score-expectations) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hi Martha, Thanks for your question! We'd love to understand a bit deeper what you are trying to solve so please feel free to reach out to your CSM..." - Title: [How can I, launch two simultaneos NPScampaings](https://www.g2.com/discussions/how-can-i-launch-two-simultaneos-npscampaings) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hi Matheus, your CSM will be in touch shortly and help you to set it up :) " - Title: [What's the best way to manage crossell opportunities on planhat?](https://www.g2.com/discussions/40995-what-s-the-best-way-to-manage-crossell-opportunities-on-planhat) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hi Pedro, Thanks for your question! There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-success-vs-planhat)