Link copied to clipboard # Gainsight Customer Success vs Planhat Comparison - What are their main differences? Share [ Export ](/compare/gainsight-customer-success/planhat/export.csv) Gainsight Customer SuccessPlanhat[+ Add Product](#) Pricing **Gainsight Customer Success** No pricing available **Planhat** **Speak to our team.** · Core **Speak to our team.** · Enterprise **Pricing Insights** from reviews Perceived Cost **Gainsight Customer Success** $$$$$ **Planhat** $$$$$ Average Discount **Gainsight Customer Success** 16%7% more **Planhat** 9% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Gainsight Customer Success** 6 months Based on 100 responses **Planhat** 6 months Based on 100 responses Return on Investment **Gainsight Customer Success** 6 months Based on 100 responses **Planhat** 6 months Based on 100 responses ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success") ![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Gainsight Customer Success** [ Ease of Use (96) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208462&qs=pros-and-cons#reviews)[ Centralized Information (53) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208942&qs=pros-and-cons#reviews)[ Not Intuitive (24) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208316&qs=pros-and-cons#reviews)[ Missing Features (22) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208725&qs=pros-and-cons#reviews) **Planhat** [ Ease of Use (215) ](https://www.g2.com/products/planhat/reviews?filters%5Bsentiment_snippet%5D=1619317&qs=pros-and-cons#reviews)[ Customer Support (155) ](https://www.g2.com/products/planhat/reviews?filters%5Bsentiment_snippet%5D=1618890&qs=pros-and-cons#reviews)[ Learning Curve (113) ](https://www.g2.com/products/planhat/reviews?filters%5Bsentiment_snippet%5D=1621324&qs=pros-and-cons#reviews)[ Complexity (78) ](https://www.g2.com/products/planhat/reviews?filters%5Bsentiment_snippet%5D=1623273&qs=pros-and-cons#reviews) Integrations **Gainsight Customer Success** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_898bef15d79b65ce781f705f68ac1ed6/microsoft-hands-on-labs.jpg "Product Avatar Image") Azure DevOps Labs ](https://www.g2.com/products/azure-devops-labs/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a70c0e0f26ded6f6c6813e514d2fa20/claude.png "Product Avatar Image") Claude ](https://www.g2.com/products/claude/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a6c205d533dba77b318af96d91beb2ac/databricks.jpeg "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ View all ](https://www.g2.com/products/gainsight-customer-success/integrations) **Planhat** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/16173/large_detail_608920083893308ddc761e36c2dba5f0.jpeg "Product Avatar Image") Amplitude Platform ](https://www.g2.com/products/amplitude-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_13aba37ae908d9cf29a2452925257ccc/azure-ai-search.jpeg "Product Avatar Image") Azure AI Search ](https://www.g2.com/products/azure-ai-search/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/146310/large_detail_f89984fe04aa589c6250b09b7cfb20b8.png "Product Avatar Image") BigQuery Connector for Jira ](https://www.g2.com/products/bigquery-connector-for-jira/reviews)[ View all ](https://www.g2.com/products/planhat/integrations) Screenshots **Gainsight Customer Success** ![Gainsight Customer Success screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/49188/Full-UI---JO-_2_.jpg) **Planhat** ![Planhat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/142898/Data-table-grouped.png) **Ratings** from reviews Meets Requirements **Gainsight Customer Success** **8.6** /10 Based on 1,388 responses **Planhat** **8.6** /10 Based on 786 responses Ease of Use **Gainsight Customer Success** **8.0** /10 Based on 1,479 responses **Planhat** **8.3** /10 Based on 795 responses Ease of Setup **Gainsight Customer Success** **6.7** /10 Based on 746 responses **Planhat** **7.6** /10 Based on 549 responses Ease of Admin **Gainsight Customer Success** **6.9** /10 Based on 657 responses **Planhat** **8.2** /10 Based on 487 responses Quality of Support **Gainsight Customer Success** **8.6** /10 Based on 1,243 responses **Planhat** **9.2** /10 Based on 762 responses Has the product been a good partner in doing business? **Gainsight Customer Success** **8.9** /10 Based on 668 responses **Planhat** **9.4** /10 Based on 484 responses Product Direction (% positive) **Gainsight Customer Success** **9.2** /10 Based on 1,384 responses **Planhat** **9.2** /10 Based on 735 responses **Features** ratings from reviews Customer Success **8.0** /10 Based on 1,277 responses **7.8** /10 Based on 645 responses Customer Revenue Optimization **7.7** /10 Based on 191 responses **7.4** /10 Based on 127 responses CRM Not enough data **7.0** /10 Based on 57 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Subscription Revenue Management Not enough data **7.7** /10 Based on 128 responses Product Analytics Not enough data **7.8** /10 Based on 89 responses Customer Data Platform (CDP) Not enough data **7.1** /10 Based on 228 responses Customer Journey Mapping Not enough data **7.7** /10 Based on 178 responses Client Portal Not enough data **6.7** /10 Based on 160 responses Experience Management **7.7** /10 Based on 214 responses Not enough data Client Onboarding Not enough data **8.1** /10 Based on 289 responses Proactive Customer Retention **8.8** /10 Based on 42 responses Not enough data Data Quality Not enough data **7.6** /10 Based on 72 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 9.3% Mid-Market(51-1000 emp.) 57.4% Enterprise(\> 1000 emp.) 33.3% Small-Business(50 or fewer emp.) 9.3% Mid-Market(51-1000 emp.) 57.4% Enterprise(\> 1000 emp.) 33.3% Small-Business(50 or fewer emp.) 32.3% Mid-Market(51-1000 emp.) 60.8% Enterprise(\> 1000 emp.) 6.9% Small-Business(50 or fewer emp.) 32.3% Mid-Market(51-1000 emp.) 60.8% Enterprise(\> 1000 emp.) 6.9% **Reviewers' Industry** [![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success")](https://www.g2.com/products/gainsight-customer-success/reviews) Gainsight Customer Success Computer Software 38.6% Information Technology and Services 20.0% Marketing and Advertising 4.3% Computer & Network Security 3.6% Telecommunications 3.5% Other 29.9% [![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat")](https://www.g2.com/products/planhat/reviews) Planhat Computer Software 37.2% Information Technology and Services 18.8% Marketing and Advertising 7.8% Financial Services 2.5% Education Management 2.3% Other 31.4% Alternatives **Gainsight Customer Success Alternatives** ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") [ ChurnZero ](/products/churnzero/reviews) ![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango") [ Totango ](/products/totango/reviews) ![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg "Custify") [ Custify ](/products/custify/reviews) ![Vitally](https://images.g2crowd.com/uploads/product/hd_favicon/9b3ccd09c88d60f9c79e700590710020/vitally.svg "Vitally") [ Vitally ](/products/vitally/reviews) **Planhat Alternatives** ![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg "Custify") [ Custify ](/products/custify/reviews) ![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango") [ Totango ](/products/totango/reviews) ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") [ ChurnZero ](/products/churnzero/reviews) ![Catalyst](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango-catalyst.svg "Catalyst") [ Catalyst ](/products/totango-catalyst/reviews) ## Gainsight Customer Success vs Planhat FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Gainsight Customer Success vs Planhat? Gainsight Customer Success and Planhat are both highly rated Customer Success platforms, but Planhat stands out for its ease of setup, support, and admin experience, while Gainsight Customer Success is noted for its robust customization and visibility features. | [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) | [Planhat](https://www.g2.com/products/planhat/reviews) | | --- | --- | | 4.5/5 (1,756 reviews) | 4.5/5 (954 reviews) | | Mid-Market | Mid-Market | | 6.7 | 7.6 | | 8.6 | 9.2 | | Visibility (51 all-time mentions) | Ease of Use (172 all-time mentions) | ### How do the pricing models of Gainsight Customer Success and Planhat compare? Planhat is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions. - **Gainsight Customer Success:** Reviewers highlight the platform's robust feature set and flexibility, but note that complexity and required administrative resources can increase total cost of ownership. - **Planhat:** Reviewers consistently cite strong value for investment, with a robust feature set and lower cost structure compared to larger enterprise platforms. ### What are the best alternatives to Gainsight Customer Success and Planhat? The top three alternatives to Gainsight Customer Success and Planhat are Custify, ChurnZero, and Totango. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) | 4.5/5 (1,756) | Mid-Market | Complexity can increase cost | Visibility (51 all-time mentions) | | [Planhat](https://www.g2.com/products/planhat/reviews) | 4.5/5 (954) | Mid-Market | Strong value for investment | Ease of Use (172 all-time mentions) | | [Custify](https://www.g2.com/products/custify/reviews) | 4.7/5 (527) | Small-Business | — | Customer Success automation | | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5 (1,609) | Mid-Market | — | Automation and integrations | | [Totango](https://www.g2.com/products/totango/reviews) | 4.3/5 (1,150) | Mid-Market | — | Flexible customer journey management | ### Which Customer Success features should I prioritize when comparing Gainsight Customer Success and Planhat? Buyers should prioritize Workflows, Integrations, Automation, Customization, and Reporting when comparing Gainsight Customer Success and Planhat. - **Workflows:** Planhat (78 all-time mentions for automation efficiency, 88 for customization); Gainsight Customer Success (26 for efficiency, 29 for customization) - **Integrations:** Planhat (73 all-time mentions); Gainsight Customer Success (Gong integration, 20 all-time mentions) - **Automation:** Planhat (78 all-time mentions for automation efficiency); Gainsight Customer Success (26 for efficiency) - **Customization:** Planhat (88 all-time mentions); Gainsight Customer Success (29 all-time mentions) - **Reporting:** Planhat (67 all-time mentions); Gainsight Customer Success (24 all-time mentions) ### What are the pros and cons of Gainsight Customer Success vs Planhat? Gainsight Customer Success is strongest in visibility and customization, while Planhat leads in ease of use and automation efficiency. - **Gainsight Customer Success strengths:** Visibility (51 all-time mentions), customization (29), engagement improvement (27), reporting (24), team collaboration (24), efficiency (26) - **Gainsight Customer Success trade-offs:** Steep learning curve (20), complexity in administration (11), implementation challenges (3), required training (5) - **Planhat strengths:** Ease of use (172 all-time mentions), customer support (122), customization (88), automation efficiency (78), integrations (73), reporting (67), intuitive UI (69) - **Planhat trade-offs:** Learning curve (92), complexity (63), some integration and customization limitations noted in recent reviews ### Is Gainsight Customer Success or Planhat better for small businesses? Custify is the top-rated alternative for small businesses, but between Gainsight Customer Success and Planhat, Planhat is better suited for small-business needs based on reviewer sentiment and ease of use. - **Gainsight Customer Success:** Largest segment is Mid-Market; reviewers note robust features but highlight complexity and a steeper learning curve for smaller teams. - **Planhat:** Largest segment is Mid-Market; reviewers consistently cite ease of use, intuitive UI, and strong onboarding support, making it more accessible for smaller organizations. ### Which Customer Success platform has better integrations? Planhat is favored by reviewers for integrations, with more frequent and broader integration mentions than Gainsight Customer Success. - **Gainsight Customer Success:** Gong (20 all-time mentions), Snowflake, Databricks - **Planhat:** Fin (233 all-time mentions), Slack (24), Jira (12) ### How do Gainsight Customer Success and Planhat compare on customer support? Planhat leads Gainsight Customer Success on Quality of Support by a material margin, with a 0.6-point advantage (9.2 vs 8.6). - **Gainsight Customer Success:** Reviewers highlight responsive support and a robust community, but note challenges with onboarding complexity and the need for more strategic guidance during implementation. - **Planhat:** Reviewers consistently praise Planhat's support team for responsiveness, expertise, and proactive partnership, with 122 all-time mentions for customer support. ### Which is easier to implement, Gainsight Customer Success or Planhat? Planhat is easier to implement than Gainsight Customer Success, with a 0.9-point higher Ease of Setup score (7.6 vs 6.7) and a 1.3-point higher Ease of Admin score (8.2 vs 6.9). - **Gainsight Customer Success:** Reviewers describe a steep learning curve, complex initial setup, and the need for dedicated admin resources, especially for advanced configurations. - **Planhat:** Reviewers highlight intuitive setup, strong onboarding support, and easier administration, with many citing quick adoption and minimal technical hurdles. ### Which product has better Workflows? Planhat is favored for Workflows, with higher reviewer-cited automation efficiency and customization. - **Gainsight Customer Success:** Efficiency (26 all-time mentions), customization (29), reporting (24) - **Planhat:** Automation efficiency (78 all-time mentions), customization (88), reporting (67), workflows and project management frequently cited as strengths in recent reviews