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FusionAuth Pricing Reviews

(2)
Elizabeth A.
EA
CEO
Small-Business (50 or fewer emp.)
"FusionAuth is a one stop gateway that simplified our workflow and boosted security."
What do you like best about FusionAuth?

FusionAuth's ability to concentrate everything I need into one, simple platform appeals most to me. FusionAuth provides one tidy dashboard where all of my professional apps sit; I no longer have to go through bookmarks or balance several logins to identify the correct tools. Not only tools, the single sign-on and multi-factor authentication are daily lifesaver. It feels like my entire workflow got a speed boost and a security upgrade all at once. Review collected by and hosted on G2.com.

What do you dislike about FusionAuth?

The multi-step login, especially with MFA, can feel a bit tedious—there have been moments where codes don’t sync or I need to retry a few times. Also, switching devices (especially phones) messes with the setup and isn't as seamless as it should be. And compared to a few competitors like Okta or Auth0, FusionAuth's UI feels a little more functional than refined. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Small-Business (50 or fewer emp.)
"Good Product, Horrible Customer Treatment"
What do you like best about FusionAuth?

We have complex needs in that we’re a multi-sided, multi-tenant enterprise SaaS platform and need to support customer specific identity providers for SSO. We also require end-to-end authentication across different applications, microservices, and APIs. FusionAuth’s flexible multi-tenant architecture and first-class developer experience enabled us to unify all of this in short order, and made it simpler than others (at the time) to do so. Review collected by and hosted on G2.com.

What do you dislike about FusionAuth?

Their commercial practices are horrible. For many years we were a "no maintenance" customer, never needing to leverage their support or complain in any way. At the request of their CEO we let them do a press release about our selection of them. We served as a sales reference too, even speaking with prospects, at least one of which became a customer spending more than double what we did.

Last year, out of the blue, FusionAuth dropped a more than 2x price increase coupled with an annual commitment under the guise of dropping high availability hosting from the plan we were on. We didn't need any of the features in the new tier, either.

Their account executive hounded us relentlessly via email and voice mail, all the while ignoring our request for specifics as to how a downgrade would be handled if we did not proceed. Ironically, their VP of sales would email about "our continued partnership." Meanwhile, their backoffice kept renewing our existing plan, sending mixed messages.

After years of being their advocate, we were left feeling like just another number to squeeze for revenue. Review collected by and hosted on G2.com.

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