# Dialpad Connect vs Fusion Connect: Modern Connectivity and Communications Solutions Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Connect excels in user experience, particularly with its intuitive interface and features like live transcription and call summaries, which save time and enhance productivity. Users appreciate the ease of switching between devices, ensuring consistent call quality even on mobile.
- **Users say** that Fusion Connect offers a reliable service, with many highlighting its impressive uptime over nearly a decade. The ease of use is frequently mentioned, especially with features like the Teams Operator Connect, which helps unify communication platforms effectively.
- **According to verified reviews** , Dialpad Connect stands out for its quick implementation process, with users noting the intuitive onboarding wizard that simplifies setup. In contrast, while Fusion Connect is also noted for its ease of setup, it lacks the same level of recent user feedback, which may indicate less frequent updates or improvements.
- **Reviewers mention** that Dialpad Connect's advanced AI features, such as automated call summaries and email notifications, significantly enhance the user experience. This is contrasted by Fusion Connect, which, while reliable, does not have as many innovative features highlighted in recent reviews.
- **G2 reviewers highlight** that Dialpad Connect has a strong focus on small businesses, with a majority of its reviews coming from this segment. This suggests that its features are tailored to meet the specific needs of smaller teams, whereas Fusion Connect has a more diverse user base but less emphasis on small business needs.
- **Users report** that while both platforms have similar star ratings, Dialpad Connect's higher G2 Score reflects greater overall satisfaction and a more robust feature set. This is evident in user feedback praising its comprehensive communication tools, compared to Fusion Connect's more traditional offerings.



| | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 4,201 | 63 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Small-Business (38.3% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | Please Inquire Per User | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

### Fusion Connect: Modern Connectivity and Communications Solutions

Pros:
- Helpful (17 reviews)
- Customer Support (16 reviews)

Cons:
- Billing Issues (6 reviews)
- Poor Customer Support (6 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3238 reviews) | 8.9 (53 reviews) | 
  | **Ease of Use** | 9.1 (3428 reviews) | 8.6 (53 reviews) | 
  | **Ease of Setup** | 9.0 (1245 reviews) | 8.5 (46 reviews) | 
  | **Ease of Admin** | 8.9 (1147 reviews) | 8.5 (42 reviews) | 
  | **Quality of Support** | 8.5 (2537 reviews) | 8.7 (52 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1071 reviews) | 8.5 (44 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3083 reviews) | 8.1 (55 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Fusion Connect: Modern Connectivity and Communications Solutions

#### Entry-Level Pricing

Plan: Basic

Price: Please Inquire Per User

Description: Includes calling services, with the popular voice and routing features businesses require. Plus UC features listed below:

Key Features:
- Messaging with Teams and Spaces; Multi-Party Chat
- Join as Meeting Participant
- Voice & Video Conferencing

[Browse all 3 editions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 8.0/10 | 5 |

#### Channels

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Voice** | Not enough data | 8.7 (5 reviews) | 
| **Social** | Not enough data | 7.0 (5 reviews) | 
| **Web Chat** | Not enough data | 7.0 (5 reviews) | 
| **Mobile SMS** | Not enough data | 7.0 (5 reviews) | 
| **Email** | Not enough data | 7.0 (5 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.0 (5 reviews) | 

#### Functions

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (5 reviews) | 
| **Session Queuing** | Not enough data | 8.7 (5 reviews) | 
| **Concurrent Calling** | Not enough data | 8.7 (5 reviews) | 
| **Speech Analytics** | Not enough data | 7.0 (5 reviews) | 
| **Auto Dialer** | Not enough data | 8.7 (5 reviews) | 
| **IVR** | Not enough data | 8.7 (5 reviews) | 
| **Inbound Screen Pop** | Not enough data | 7.0 (5 reviews) | 
| **Persistent Data** | Not enough data | 7.0 (5 reviews) | 

#### Agentic AI - Contact Center

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.7 (5 reviews) | 
| **Administrator Access** | Not enough data | 8.7 (5 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (5 reviews) | 
| **Session Recording** | Not enough data | 8.7 (5 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.7 (5 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1590 |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Screen Sharing** | 8.7 (1271 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Live Chat** | 8.9 (323 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Mobile** | 8.6 (1034 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (264 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 8.7/10 | 6 |

#### Platform

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.7 (5 reviews) | 
| **Mobile Access** | Not enough data | 9.4 (6 reviews) | 
| **Queue Management** | Not enough data | 9.4 (6 reviews) | 
| **Call Routing** | Not enough data | 9.4 (6 reviews) | 
| **Call Back** | Not enough data | 9.2 (6 reviews) | 
| **IVR** | Not enough data | 8.0 (5 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.7 (5 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.8 (6 reviews) | 

#### Workforce Management

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Call Monitoring** | Not enough data | 7.5 (6 reviews) | 
| **Performance Evaluation** | Not enough data | 8.6 (6 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Call Recording** | Not enough data | 8.9 (6 reviews) | 
| **Reporting & Dashboards** | Not enough data | 7.2 (6 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 8.7/10 | 9 |

#### Basic Communication - Cloud PBX

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Call Management** | Not enough data | 9.0 (8 reviews) | 
| **Communication Management** | Not enough data | 9.3 (7 reviews) | 
| **Scalability** | Not enough data | 9.3 (7 reviews) | 
| **Integrations** | Not enough data | 8.3 (6 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.8 (7 reviews) | 
| **Accessibility** | Not enough data | 8.8 (7 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.6 (7 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.3 (7 reviews) | 
| **Support and Reliability** | Not enough data | 7.5 (8 reviews) | 
| **Automated attendant** | Not enough data | 8.9 (6 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 1023 |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 7.7/10 | 33 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.0 (27 reviews) | 8.6 (11 reviews) | 
| **Call Management** | 9.1 (46 reviews) | 8.8 (10 reviews) | 
| **Network monitoring** | 9.1 (30 reviews) | 8.2 (10 reviews) | 
| **Integrations** | 8.6 (52 reviews) | 8.0 (10 reviews) | 
| **Virtual PBX** | 7.6 (24 reviews) | 8.2 (10 reviews) | 
| **SIP trunking services** | 8.1 (24 reviews) | 8.5 (10 reviews) | 

#### Basic Communication

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Phone Calls** | 9.2 (948 reviews) ✓ Verified | 8.6 (32 reviews) | 
| **Video Calls** | 8.4 (443 reviews) ✓ Verified | 7.5 (25 reviews) | 
| **Instant Messaging** | 9.1 (730 reviews) ✓ Verified | 7.8 (26 reviews) | 
| **Screen Sharing** | 8.4 (455 reviews) ✓ Verified | 7.2 (25 reviews) | 
| **Conference Calls** | 8.9 (636 reviews) ✓ Verified | 8.6 (29 reviews) | 
| **Desk-to-Desk Calls** | 9.2 (632 reviews) ✓ Verified | 8.3 (29 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (25 reviews) | 5.8 (6 reviews) | 
| **Cross-system Integration** | 8.6 (25 reviews) | 5.8 (6 reviews) | 
| **Adaptive Learning** | 8.0 (23 reviews) | 6.3 (5 reviews) | 
| **Proactive Assistance** | 8.3 (23 reviews) | 7.7 (5 reviews) | 

#### Access

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | 7.1 (24 reviews) | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | 6.8 (21 reviews) | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | 7.1 (22 reviews) | 

#### Advanced Features

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Hold Music** | 8.6 (642 reviews) ✓ Verified | 8.0 (27 reviews) | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | 8.5 (26 reviews) | 
| **VOiP Number** | 9.3 (791 reviews) ✓ Verified | 8.3 (28 reviews) | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 164 |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 8.4/10 | 12 |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | 8.5 (10 reviews) | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | 8.3 (10 reviews) | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | 8.5 (10 reviews) | 

#### Features

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Voicemail to Email** | 9.1 (127 reviews) ✓ Verified | 9.2 (11 reviews) | 
| **Voicemail to SMS** | Feature Not Available | 8.8 (10 reviews) | 
| **File Sharing** | 9.3 (92 reviews) | 8.5 (11 reviews) | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | 8.5 (10 reviews) | 
| **Video Conferencing** | 9.3 (85 reviews) ✓ Verified | 8.7 (10 reviews) | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | 8.3 (10 reviews) | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Dialpad Connect (2):** [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Fusion Connect: Modern Connectivity and Communications Solutions (4):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [SD-WAN Solutions](https://www.g2.com/categories/sd-wan), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Small-Business** | 57.8% | 38.3% | 
| **Mid-Market** | 32.8% | 35.0% | 
| **Enterprise** | 9.5% | 26.7% | 

### By Industry

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.1%
- **Computer Software:** 7.8%
- **Financial Services:** 4.6%
- **Real Estate:** 3.7%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

#### Fusion Connect: Modern Connectivity and Communications Solutions

- **Non-Profit Organization Management:** 11.7%
- **Restaurants:** 8.3%
- **Retail:** 6.7%
- **Construction:** 5.0%
- **Food & Beverages:** 5.0%
- **Information Technology and Services:** 5.0%
- **Insurance:** 5.0%
- **Legal Services:** 5.0%
- **Logistics and Supply Chain:** 5.0%
- **Automotive:** 5.0%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2391 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3398 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1636 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56540 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3608 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)

### Alternatives to Fusion Connect: Modern Connectivity and Communications Solutions

- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (377 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3608 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56540 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1636 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2391 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Fusion Connect: Modern Connectivity and Communications Solutions

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-fusion-connect-modern-connectivity-and-communications-solutions)