# Dialpad Connect vs Fusion Connect: Modern Connectivity and Communications Solutions Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Connect excels in user experience, particularly with its intuitive interface and features like live transcription and call summaries, which save time and enhance productivity. Users appreciate the ease of switching between devices, ensuring consistent call quality even on mobile.
- **Users say** that Fusion Connect offers a reliable service, with many highlighting its impressive uptime over nearly a decade. The ease of use is frequently mentioned, especially with features like the Teams Operator Connect, which helps unify communication platforms effectively.
- **According to verified reviews** , Dialpad Connect stands out for its quick implementation process, with users noting the intuitive onboarding wizard that simplifies setup. In contrast, while Fusion Connect is also noted for its ease of setup, it lacks the same level of recent user feedback, which may indicate less frequent updates or improvements.
- **Reviewers mention** that Dialpad Connect's advanced AI features, such as automated call summaries and email notifications, significantly enhance the user experience. This is contrasted by Fusion Connect, which, while reliable, does not have as many innovative features highlighted in recent reviews.
- **G2 reviewers highlight** that Dialpad Connect has a strong focus on small businesses, with a majority of its reviews coming from this segment. This suggests that its features are tailored to meet the specific needs of smaller teams, whereas Fusion Connect has a more diverse user base but less emphasis on small business needs.
- **Users report** that while both platforms have similar star ratings, Dialpad Connect's higher G2 Score reflects greater overall satisfaction and a more robust feature set. This is evident in user feedback praising its comprehensive communication tools, compared to Fusion Connect's more traditional offerings.



| | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 4,201 | 63 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Small-Business (38.3% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | Please Inquire Per User | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

### Fusion Connect: Modern Connectivity and Communications Solutions

Pros:
- Helpful (17 reviews)
- Customer Support (16 reviews)

Cons:
- Billing Issues (6 reviews)
- Poor Customer Support (6 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3239 reviews) | 8.9 (53 reviews) | 
  | **Ease of Use** | 9.1 (3429 reviews) | 8.6 (53 reviews) | 
  | **Ease of Setup** | 9.0 (1245 reviews) | 8.5 (46 reviews) | 
  | **Ease of Admin** | 8.9 (1147 reviews) | 8.5 (42 reviews) | 
  | **Quality of Support** | 8.5 (2538 reviews) | 8.7 (52 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1071 reviews) | 8.5 (44 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3083 reviews) | 8.1 (55 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Fusion Connect: Modern Connectivity and Communications Solutions

#### Entry-Level Pricing

Plan: Basic

Price: Please Inquire Per User

Description: Includes calling services, with the popular voice and routing features businesses require. Plus UC features listed below:

Key Features:
- Messaging with Teams and Spaces; Multi-Party Chat
- Join as Meeting Participant
- Voice & Video Conferencing

[Browse all 3 editions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | N/A | N/A |

#### 

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | N/A | N/A |

#### 

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 8.0/10 | 5 |

#### Channels

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Voice** | Not enough data | 8.7 (5 reviews) | 
| **Social** | Not enough data | 7.0 (5 reviews) | 
| **Web Chat** | Not enough data | 7.0 (5 reviews) | 
| **Mobile SMS** | Not enough data | 7.0 (5 reviews) | 
| **Email** | Not enough data | 7.0 (5 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.0 (5 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Functions

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (5 reviews) | 
| **Session Queuing** | Not enough data | 8.7 (5 reviews) | 
| **Concurrent Calling** | Not enough data | 8.7 (5 reviews) | 
| **Speech Analytics** | Not enough data | 7.0 (5 reviews) | 
| **Auto Dialer** | Not enough data | 8.7 (5 reviews) | 
| **IVR** | Not enough data | 8.7 (5 reviews) | 
| **Inbound Screen Pop** | Not enough data | 7.0 (5 reviews) | 
| **Persistent Data** | Not enough data | 7.0 (5 reviews) | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.7 (5 reviews) | 
| **Administrator Access** | Not enough data | 8.7 (5 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (5 reviews) | 
| **Session Recording** | Not enough data | 8.7 (5 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.7 (5 reviews) | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 

#### 

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1590 |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Screen Sharing** | 8.7 (1271 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Live Chat** | 8.9 (323 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Private Chat** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 
| **Video Streaming** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Mobile** | 8.6 (1034 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (264 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### 

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Video Support** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Registration Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Breakout Rooms** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto Framing** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Two Way Audio & Video** | Not enough data | Not enough data | 
| **User Profiles** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **Polls/Voting** | Not enough data | Not enough data | 
| **Event Management** | Not enough data | Not enough data | 
| **Brand Management** | Not enough data | Not enough data | 
| **HD Audio/Video** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Host Controls** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 8.7/10 | 6 |

#### Platform

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.7 (5 reviews) | 
| **Mobile Access** | Not enough data | 9.4 (6 reviews) | 
| **Queue Management** | Not enough data | 9.4 (6 reviews) | 
| **Call Routing** | Not enough data | 9.4 (6 reviews) | 
| **Call Back** | Not enough data | 9.2 (6 reviews) | 
| **IVR** | Not enough data | 8.0 (5 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.7 (5 reviews) | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.8 (6 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Call Monitoring** | Not enough data | 7.5 (6 reviews) | 
| **Performance Evaluation** | Not enough data | 8.6 (6 reviews) | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Call Recording** | Not enough data | 8.9 (6 reviews) | 
| **Reporting & Dashboards** | Not enough data | 7.2 (6 reviews) | 
| **Call Reporting** | Not enough data | Not enough data | 

#### 

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Phone Key Input** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Voice Customization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Pre-recorded Messages** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Multiple Scripts** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 8.7/10 | 9 |

#### Basic Communication - Cloud PBX

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Call Management** | Not enough data | 9.0 (8 reviews) | 
| **Communication Management** | Not enough data | 9.3 (7 reviews) | 
| **Scalability** | Not enough data | 9.3 (7 reviews) | 
| **Integrations** | Not enough data | 8.3 (6 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.8 (7 reviews) | 
| **Accessibility** | Not enough data | 8.8 (7 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.6 (7 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.3 (7 reviews) | 
| **Support and Reliability** | Not enough data | 7.5 (8 reviews) | 
| **Automated attendant** | Not enough data | 8.9 (6 reviews) | 
| **Real-Time Analytics** | Not enough data | Not enough data | 

#### 

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Virtual Extensions** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 
| **For Cloud Phone Systems** | Not enough data | Not enough data | 
| **Ring Groups** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 1023 |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 7.7/10 | 33 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.0 (27 reviews) | 8.6 (11 reviews) | 
| **Call Management** | 9.1 (46 reviews) | 8.8 (10 reviews) | 
| **Network monitoring** | 9.1 (30 reviews) | 8.2 (10 reviews) | 
| **Integrations** | 8.6 (52 reviews) | 8.0 (10 reviews) | 
| **Virtual PBX** | 7.6 (24 reviews) | 8.2 (10 reviews) | 
| **SIP trunking services** | 8.1 (24 reviews) | 8.5 (10 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Center Integration** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Phone Calls** | 9.2 (948 reviews) ✓ Verified | 8.6 (32 reviews) | 
| **Video Calls** | 8.4 (443 reviews) ✓ Verified | 7.5 (25 reviews) | 
| **Instant Messaging** | 9.1 (730 reviews) ✓ Verified | 7.8 (26 reviews) | 
| **Screen Sharing** | 8.4 (455 reviews) ✓ Verified | 7.2 (25 reviews) | 
| **Conference Calls** | 8.9 (636 reviews) ✓ Verified | 8.6 (29 reviews) | 
| **Desk-to-Desk Calls** | 9.2 (632 reviews) ✓ Verified | 8.3 (29 reviews) | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (25 reviews) | 5.8 (6 reviews) | 
| **Cross-system Integration** | 8.6 (25 reviews) | 5.8 (6 reviews) | 
| **Adaptive Learning** | 8.0 (23 reviews) | 6.3 (5 reviews) | 
| **Proactive Assistance** | 8.3 (23 reviews) | 7.7 (5 reviews) | 

#### Access

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | 7.1 (24 reviews) | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | 6.8 (21 reviews) | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | 7.1 (22 reviews) | 

#### Advanced Features

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Hold Music** | 8.6 (642 reviews) ✓ Verified | 8.0 (27 reviews) | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | 8.5 (26 reviews) | 
| **VOiP Number** | 9.3 (791 reviews) ✓ Verified | 8.3 (28 reviews) | 

#### 

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Employee Directory** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Virtual Call Center** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Caller Profiles** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **VoIP Connection** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Call Queues** | Not enough data | Not enough data | 
| **Call Screening** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Online Voice Transmission** | Not enough data | Not enough data | 
| **Unified Communications** | Not enough data | Not enough data | 
| **Voicemail Transcription** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 164 |
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 8.4/10 | 12 |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | 8.5 (10 reviews) | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | 8.3 (10 reviews) | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | 8.5 (10 reviews) | 

#### Features

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Voicemail to Email** | 9.1 (127 reviews) ✓ Verified | 9.2 (11 reviews) | 
| **Voicemail to SMS** | Feature Not Available | 8.8 (10 reviews) | 
| **File Sharing** | 9.3 (92 reviews) | 8.5 (11 reviews) | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | 8.5 (10 reviews) | 
| **Video Conferencing** | 9.3 (85 reviews) ✓ Verified | 8.7 (10 reviews) | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | 8.3 (10 reviews) | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Virtual Voicemail** | Not enough data | Not enough data | 

#### 

| Feature | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Trend Analysis** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Virtual Backgrounds** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Dialpad Connect (2):** [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Fusion Connect: Modern Connectivity and Communications Solutions (4):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [SD-WAN Solutions](https://www.g2.com/categories/sd-wan), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Fusion Connect: Modern Connectivity and Communications Solutions | 
|---|---|---|
| **Small-Business** | 57.8% | 38.3% | 
| **Mid-Market** | 32.7% | 35.0% | 
| **Enterprise** | 9.5% | 26.7% | 

### By Industry

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.1%
- **Computer Software:** 7.8%
- **Financial Services:** 4.6%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

#### Fusion Connect: Modern Connectivity and Communications Solutions

- **Non-Profit Organization Management:** 11.7%
- **Restaurants:** 8.3%
- **Retail:** 6.7%
- **Construction:** 5.0%
- **Food & Beverages:** 5.0%
- **Information Technology and Services:** 5.0%
- **Insurance:** 5.0%
- **Legal Services:** 5.0%
- **Logistics and Supply Chain:** 5.0%
- **Automotive:** 5.0%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2392 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3398 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56545 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3611 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)

### Alternatives to Fusion Connect: Modern Connectivity and Communications Solutions

- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (377 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3611 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56545 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2392 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Fusion Connect: Modern Connectivity and Communications Solutions

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-fusion-connect-modern-connectivity-and-communications-solutions)