FreeAgent Pricing

Everything is explained in plain terms — they have a great knowledge base so you don't need any prior accounting knowledge. You can always reach someone at FreeAgent to help, and they actually listen to your needs and suggestions. I've previously asked if a feature exists, only to have them implement it in the next update just a few weeks later. It's a full solution with the ability to manage clients, project and send invoices as well as keep on top of expenses and taxes. They also partner with a lot of banks to feed transactions into the software, which make explaining transactions really fast and simple. You can also upload bank statements. Review collected by and hosted on G2.com.

There's not much I don't like. The price is perhaps slightly higher than some comparable software, but it's worth it. It took a while for them to integrate with mobile banks, but now those feeds are working fine. The UI could do with a visual refresh, but it's perfectly functional. Review collected by and hosted on G2.com.

FreeAgent brands itself as for freelancers and small businesses, but in reality it is only appropriate for one man bands at best. For those people FreeAgent is a do it all product that while not excelling at anything, can quite aptly do many things quite well for a reasonable price. It has it all covered from invoicing, bank feeds, expenses, payroll, tax estimation, profit and loss, VAT to online filing of self assessment tax returns. Features wise, it's very good. Review collected by and hosted on G2.com.

General user experience is very awkward, it just simply doesn't work as well as many of it's competitors (Xero, Kashflow, Quickbooks Online etc). It strikes me that the very basic of it's double entry & how the data interacts with itself is just build wrongly from the ground up, you can't do basic things such as adding a credit note for part of an invoice (instead it must be written off as a bad debt, even if it isn't). Doing certain things feels like wading through very difficult treacle, things that are done very easily on it's competitors platforms.

Aside from that, the integrations are quite limited, but that isn't surprising considering how it positions itself in the market is in direct competition to anyone who places them self as a cloud integration specialist who can help with this kind of thing. That is a feature which severely limits itself as any kind of long-term growing business solution.

For full disclosure, I'm an accountant by trade and FreeAgent is positioning itself to be the software that removes businesses from needing one, but which will result in business paying more tax, doing things wrongly and not managing themselves properly. I therefore fundamentally disagree with FreeAgent's course. Review collected by and hosted on G2.com.