good transcript function. summaries are good. the app and settings are reliable. The pricing is sensible. Their support is quite responsive too. Review collected by and hosted on G2.com.

2 big pain points:

1) their hubspot integration is unreliable. Tasks often don't get assigned to the right deal/companies, which creates a huge pain in the back

2) their summary emails are full of marketing rubbish. I'm already a paying customer and I don't feel comfortable sharing their summary emails with my clients, why do i have to advertise another company to my clients, although I'm already a paying user?!!! They need to sharpen their summary emails and the meeting notes, as well as removing all that marketing fluff. Review collected by and hosted on G2.com.

This software is designed to summarise audio into text while I’m in a meeting or attending an ongoing webinar. This is very good to use and easily integrate with any other software. Review collected by and hosted on G2.com.

The pricing is on the higher side, and there are some limitations that can affect access to the software. Still, overall it provides very good service, and I find it useful for daily meetups. Review collected by and hosted on G2.com.

I had a great experience using Fireflies.ai on the free app, which is why I initially decided to sign up for the pro account. When I used the free version, everything worked well, and I was very happy with it. The initial setup also looked perfect before I started with the pro plan. Review collected by and hosted on G2.com.

I find the customer service experience with Fireflies.ai shockingly bad. I set everything up so it would join all of my meetings automatically, and it didn't work for an important meeting. I had to take handwritten notes and lost a lot of information. When I followed up, the bot said it couldn't see my meeting, even though everything was set up correctly. I was transferred around customer service, explained the situation multiple times, and was told the engineering team would look into it. I haven't heard back from them in over three days. I've waited in a queue for over an hour, with no estimated wait time, and couldn't get an estimate when I asked. I was put back in the queue after trying to open another chat. It's beyond frustrating, and they didn't fix anything they promised. The initial setup was easy until I switched to the Pro plan, where it looked perfect but didn't work. After paying for the Pro plan, it disconnected my account or messed up the settings. This is one of the worst customer experiences I've ever had, and I would never recommend this app. Review collected by and hosted on G2.com.

Its ability to join meetings and capture the whole thing, even if my internet connection dropped. Also, the AI's capacity to get better over time with transcribing industry jargon in discussions. Review collected by and hosted on G2.com.

There have been technical challenges on rare occasions. For the service to be entirely trusted, 100% reliability is needed in capturing meetings and delivering transcripts. Review collected by and hosted on G2.com.

I use Fireflies.ai for note-taking, and it helps me recap meetings, which is really useful if I miss any. I find it to be a great tool that's simple to set up and really helpful. The AI-generated review of what was discussed is particularly beneficial. Review collected by and hosted on G2.com.

The cost could be better. There are plenty of options out there that do the same thing. Even Teams and Copilot. Review collected by and hosted on G2.com.

The automatic transcription and note-taking during meetings is seamless and saves a lot of time. It’s reliable, accurate, and integrates easily with other tools like Zoom and Slack. Review collected by and hosted on G2.com.

The AI-generated meeting summaries and action items make follow-ups effortless. It improves team productivity and ensures no critical points are missed. The ability to search past conversations is also very handy. Review collected by and hosted on G2.com.

I like the training features of Fireflies.ai and the results it provides. The analytics feature is really good, helping me understand how well my calls went. It tells me if my pauses were good, how my vocabulary was, and whether my sentence framing was solid. This feedback on communication during the call is a great part of the service. Review collected by and hosted on G2.com.

Their support was really bad and they didn't help us, so we had to switch. They can first acknowledge their issues, like the bugs they were having, and give us some solutions, but they didn't reply to our emails. Sometimes the app doesn't show up in the calls, which is an issue. Review collected by and hosted on G2.com.

I use Fireflies.ai for recording team sessions and conversations, and I really like that it means there's no need to worry about connecting back to the person after a conversation. I think it's a wonderful AI tool with features just near human capabilities. The recordings are great for quickly getting back and resolving any doubts. I also found the initial setup pretty easy. Review collected by and hosted on G2.com.

I love the product Review collected by and hosted on G2.com.

I love using Fireflies.ai to record my meetings because it eliminates the need for me to take notes during them, significantly saving me time and allowing me to be more focused and engaged in the discussions. I receive the meeting summary instantly, which is of high quality, enabling me to ensure I have all the key points without delay. This feature allows my meetings to be more efficient and reduces their duration. Additionally, I appreciate the seamless integration with Slack, which ensures I receive my meeting notes directly, making it very convenient to share these notes with all participants efficiently. Overall, the initial setup of Fireflies.ai was quite straightforward, rating it 9 out of 10 on ease, despite minor language recognition issues I've faced; I am still highly likely to recommend Fireflies.ai to others, rating it a perfect 10 on likelihood to recommend. Review collected by and hosted on G2.com.

I have a problem with notes when I have various meetings in various languages - it will be much easier when Fireflies.ai recognizes the meeting language. After the meeting in another language, I received invaluable notes and I have to convert them to the right language. Review collected by and hosted on G2.com.

Super slick UX that's easy to navigate. AI is helpful. I know the product is continuously improving, and I always like to see that. Review collected by and hosted on G2.com.

As with many notetakers, the integration with Zoom feels invasive. Once the app joins in real-time it's almost impossible to figure out how to get rid of it if you want to. I know how to manage it not in real-time. It's important to understand that the problem is that it's not intuitive at all when you're put on the spot and ave to get rid of it fast. Review collected by and hosted on G2.com.