Service Provider

Save to My Lists
Paid
Claimed

Finch Reviews & Provider Details

Finch Overview

What is Finch?

Finch is an eCommerce performance marketing agency, where we're easing eCommerce pains, one click at a time! We are a full-service digital advertising agency specializing in eCommerce with a global team of expert doers. Through our top-caliber services team, technology, and partners, we provide our clients with unmatched knowledge and execution to reach profit-centric business goals. Our clients hire us to outsource expertise and scale profitably in the crazy, fast-paced world of eCommerce. At Finch, we are not just another digital advertising agency; we are your trusted partner in achieving unparalleled success in the dynamic realm of eCommerce. With a global team of experts, cutting-edge technology, and a commitment to "people helping people," we deliver comprehensive solutions tailored to your business's unique needs. Exceptional Services Team Our team of seasoned professionals is at the forefront of the digital advertising industry. With a deep understanding of eCommerce trends and a wealth of experience, we are dedicated to propelling your brand to new heights. From crafting compelling ad campaigns to optimizing your online presence, our experts are your strategic allies in the competitive eCommerce landscape. Cutting-Edge Technology In a fast-paced world where staying ahead of the curve is crucial, we leverage the latest technology to drive results. Our suite of cutting-edge tools and proprietary platform empowers us to deliver data-driven insights by connecting your shopping cart business data with ad channel performance data and your website conversion analytics. All this data finally comes together to paint a more vivid picture of your eCommerce business. Strategic Partnerships Collaboration is key to success. That's why we have forged strong partnerships with industry leaders and experts. These partnerships enable us to provide our clients with unparalleled access to knowledge, resources, and opportunities. Together, we navigate the complexities of eCommerce and uncover the pathways to profit-centric business goals. Outsourcing Expertise for Scalable Profitability In the ever-evolving eCommerce landscape, success hinges on the ability to scale profitably. Our clients trust us to outsource expertise, allowing them to focus on their core competencies while we handle the intricacies of digital advertising and growth strategies. With Finch as your partner, you can navigate the complexities of eCommerce with confidence. Experience Growth Like Never Before We are dedicated to turning your eCommerce dreams into reality. Whether you're a startup looking to make a mark or an established brand seeking to expand, our comprehensive, full-service approach will propel you towards profit-centric business goals. Join us down a path where growth knows no limits.

Finch Details
Provider Website
Languages Supported
Danish, German, English, French, Japanese, Norwegian, Spanish, Swedish
Services Offered
D2C Customer Journey Pros, eCommerce Social Ads, Amazon Advertising, Google Ads, DSP Programmatic Media
Locations Serviced
Germany, Japan, United Kingdom, United States
Show LessShow More
Provider Description

Finch provides programmatic paid search management for AdWords and Bing for eCommerce businesses.

How do you position yourself against your competitors?

Rather than just run campaigns on different advertising channels, Finch takes a holistic approach by beginning with the Customer Journey and focusing all efforts on optimizing spend across that journey. Then, we use our own proprietary reporting engine to provide real-time stats and a client dashboard to share performance. This reporting engine keeps us "honest" in the eyes of clients because it tells the whole story of your campaign and can't be manipulated to just show a customer the good part of the campaign.


Seller Details
Seller
Finch
Company Website
Year Founded
2009
HQ Location
Salt Lake City, UT
Twitter
@finch_ppc
364 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®

Mike M.
MM
Overview Provided by:
Tech-obsessed Marketing Pro

Recent Finch Reviews

Sarah F.
SF
Sarah F.Mid-Market (51-1000 emp.)
5.0 out of 5
"A True Partner in eCommerce Excellence"
What I like best about Finch is their consultative approach and commitment to educating the eCommerce marketplace. They take the time to understand...
Marius A.
MA
Marius A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Finch is super responsive and have given us a great results on our SEM efforts"
Their fast response times and their knowledge, they always got good control.
Verified User
P
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Finch Has Been a Valued Partner in Managing our SEM"
Finch account team has always been good in their communications and support for our account. Our Finch account managers have always been quite kno...

Finch Media

Finch Demo - Do More With Dashboards & Reporting
Data discovery doesn’t need to be difficult. We build and curate beautiful bespoke dashboards that allow our clients to easily monitor performance health and share insights on the metrics and reports that are most important to their business.
Finch Demo - Automated Performance Monitoring & Anomaly Detection
Use threshold alerts or Finch Signals to automatically monitor your data. Stay informed on the changes you’re on the lookout for, or those that catch you by surprise, 24/7.
Finch Demo - Goals & Budgets Aligned
Ensure you never have an overspend again. Our goals & budgets tool ensures complete alignment, transparency, and accountability. Not only are budgets precisely paced, but so too are business-level revenue goals so that both our team and yours are constantly working toward the same target.
Finch Demo - Get To the 'Why' and 'What Next' Faster
Knowing what happened is only a piece of the puzzle. With our built-in assisted insights, correlation analysis, Natural Language Query (NLQ), and self-service reporting, users can get to the bottom of why something happened and what needs to happen next at lightning speed. And that’s even before ...
Finch Demo - Connect Everything with Storytelling
The eCommerce landscape changes fast. Being able to share insights rapidly and openly is a vital component of being a trusted advisor. Within our tool, these stories can be told quickly and easily, enabling communication and action in one fell swoop. By investing in this knowledge sharing with cl...
Finch Demo - Centralize Your Data
Securely streamline and centralize your eCommerce data from a wide range of sources. We’ve spent the last 15 years focused on building a data infrastructure that normalizes and aligns data that empowers our team to make omnichannel, business-level decisions, and now, we want to ensure that you an...

Official Downloads

Answer a few questions to help the Finch community
Have you used Finch before?
Yes

22 Finch Reviews

4.2 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
22 Finch Reviews
4.2 out of 5
22 Finch Reviews
4.2 out of 5

Finch Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Sarah F.
SF
Head of Partnerships and Creative Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Finch?

What I like best about Finch is their consultative approach and commitment to educating the eCommerce marketplace. They take the time to understand every client's unique needs and goals, offering personalized solutions and proactive strategies. Review collected by and hosted on G2.com.

What do you dislike about Finch?

I don't dislike anything! I have been happy working alongside Finch. Review collected by and hosted on G2.com.

Recommendations to others considering Finch:

My advice to others considering Finch is to fully embrace their consultative approach to marketing and eCommerce. It's also helpful to engage with their team early and openly about your business needs and goals, as their personalized solutions are tailored to fit your unique challenges. Be prepared for a collaborative partnership, as Finch’s proactive strategies and continuous support are designed to drive long-term success. Trust in their expertise and commitment, and you'll see significant improvements in your marketing performance and ROI! Review collected by and hosted on G2.com.

What problems is Finch solving and how is that benefiting you?

I can confidently say that the team at Finch is unparalleled in their commitment to empowering their clients in the eCommerce marketplace. From the very beginning of our partnership, they have demonstrated a consultative approach that goes above and beyond traditional agency offerings. Their team doesn’t just provide solutions — they take the time to understand every business's unique goals and needs.

One of the standout aspects of working with Finch is their dedication to continuous education and innovation. They are at the forefront of the latest eCommerce trends and technologies ensuring that their clients are equipped with the tools needed to stay competitive. Finch's growth and adaptability have also been impressive over the past year. We’ve seen their team evolve and excel, consistently enhancing their expertise. They are not just a marketing agency, but a true partner who invests in their client's success as much as their own.

Finch's commitment to growth and their innovative mindset have made them an indispensable partner for our company. I highly recommend Finch to any business looking to excel in the eCommerce marketplace. Review collected by and hosted on G2.com.

Marius A.
MA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Finch?

Their fast response times and their knowledge, they always got good control. Review collected by and hosted on G2.com.

What do you dislike about Finch?

I don´t like the xx% of ad spend model for agencies in general. But they also offer also types of models which we have changed to now. Review collected by and hosted on G2.com.

Recommendations to others considering Finch:

You can be safe that your Paid Marketing will be well taken care of by employees with great knowledge. Review collected by and hosted on G2.com.

What problems is Finch solving and how is that benefiting you?

They are super responsive, hands-on and adapts quickly. Review collected by and hosted on G2.com.

Response from Phyllis Rush of Finch

We truly appreciate the feedback, Marius. I'm thrilled you're experiencing fast response times and the high-quality "brain power" of our digital ad experts! We appreciate your business and hope we can continue to make you happy going down the road!

Antero R.
AR
Podcast Host
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Finch?

Finch is often praised for its deep understanding and expertise in Google Ads. They are known for creating effective and efficient ad campaigns that maximize ROI. Review collected by and hosted on G2.com.

What do you dislike about Finch?

Digital advertising services can be expensive, and some clients might find the cost of services like those provided by Finch to be a significant investment. Review collected by and hosted on G2.com.

Recommendations to others considering Finch:

Finch has been an invaluable partner. Their contribution to our success is undeniable, and I wholeheartedly recommend them to anyone looking to enhance their digital advertising efforts. If you're seeking a partner who will take your Google Ads to the next level, look no further than Finch. Review collected by and hosted on G2.com.

What problems is Finch solving and how is that benefiting you?

As someone who has worked closely with Finch, I can confidently say they stand out as a stellar Google Ads partner. Their expertise and dedication have been evident in the consistent positive ROI they've delivered year after year for our business.

What sets Finch apart is their deep understanding of digital advertising and their ability to tailor strategies that align perfectly with our business goals. Their team is not just skilled; they're passionate and genuinely invested in our success. This has translated into campaigns that not only reach but often exceed our expectations.

Their customer service is top-notch, always responsive, and insightful. It's clear that they prioritize our needs and are always on the lookout for new ways to drive better results. Their innovative approach to managing our Google Ads has been a game changer, allowing us to stay ahead in a competitive market.

But it's not just their skill and service that impresses; it's their integrity and transparency. They've been a trustworthy partner, providing clear and detailed insights into our campaigns' performance and areas for improvement. This level of honesty and openness is rare and highly valued. Review collected by and hosted on G2.com.

Response from Phyllis Rush of Finch

Thank you so much for the positive review, Antero. We value your business and hope to be working with you long into the future!

Verified User in Entertainment
PE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Finch?

Finch account team has always been good in their communications and support for our account. Our Finch account managers have always been quite knowledgeable and diligent in managing/optimizing our campaigns. Review collected by and hosted on G2.com.

What do you dislike about Finch?

I don't really have any complaints. I know that all companies have turnover on account teams due to layoffs, promotions, or simply shifting workloads. I've had a handful of different account managers at Finch assigned to our account, and it's sometimes tough to start-over with a new acct mgr but as mentioned, I've always had a great experience with all of the account team members. Review collected by and hosted on G2.com.

Recommendations to others considering Finch:

I know that Finch offers several marketing solutions. I would recommend discussing your needs with them and have them walk through their specific solutions. Also, communicate your goals and expecations clearly upfront. Review collected by and hosted on G2.com.

What problems is Finch solving and how is that benefiting you?

Finch has been helping us to manage and optimize our Google SEM campaigns for several years. During this past year and continuing into 2024, they have helped us expand our reach into new international markets, test keywords for seasonality, explore & implement SKAGs (also de-SKAG where needed), trouble-shooting any conversion tag issues, and explore/test new growth opportunities to scale/optimize our campaigns. Review collected by and hosted on G2.com.

Daniel A.
DA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Finch?

Initially, we used Finch because of their software but actually it's the people that make Finch a success. Our account managers are extremely dedicated, knowledgeable and hardworking. Review collected by and hosted on G2.com.

What do you dislike about Finch?

It doesn't matter so much in this day and age, but Finch does not have a UK office, so face to face meetings are a rarity. Review collected by and hosted on G2.com.

Recommendations to others considering Finch:

I would highly recommend Finch for PPC, paid social and display advertising. Review collected by and hosted on G2.com.

What problems is Finch solving and how is that benefiting you?

Outsourcing our paid advertising makes sense for us as a business, but finding a trusted partner can be challenging. We stumbled across Finch at an industry event and have enjoyed great results and a fantastic relationship ever since. Review collected by and hosted on G2.com.

Response from Phyllis Rush of Finch

Daniel, thank you so much for your kind words. We value your business and are proud to be your trusted partner!

Verified User in Food & Beverages
UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Finch?

Nate was great to work with, he did a good job managing our campaigns. He also went above and beyond by assisting with our transition when we left Finch. Review collected by and hosted on G2.com.

What do you dislike about Finch?

In my opinion, Finch is too expensive for the service they were providing. I recently moved to a new agency for this reason. It's pretty clear that the management team at Finch is either out of touch or just laser-focused on pivoting the Finch business model while not being too concerned about retaining existing clients and creating long-lasting relationships.

Finch attempted to lock us into a contract and charge us for software that the Finch team built and would be using internally. Review collected by and hosted on G2.com.

What problems is Finch solving and how is that benefiting you?

Finch managed some of our ad campaigns. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Finch?

We have dedicated CSM's that work with us to optimize our campaigns and offer strategic advise when it comes to improving our yield. The Finch online platform is always being improved and refined. They take feedback about their insights portal seriously.

They are also open to our ideas and strategic tactics. Review collected by and hosted on G2.com.

What do you dislike about Finch?

Changes are slow to implement because of the nature of their machine learning algorithm, but after "ramp up" time, they work. Review collected by and hosted on G2.com.

Recommendations to others considering Finch:

Try them for 6 months. Review collected by and hosted on G2.com.

What problems is Finch solving and how is that benefiting you?

Problems Finch helped us solve:

- scaling our ads for our extensive product catalog.

- tracking and attribution errors and confusion

Benefits:

Identifying new campaign types and strategies that have helped us optimize our spend. We've been more efficient in our ad spend then we ever have been, and we've seen year over year growth. Review collected by and hosted on G2.com.

Verified User in Sporting Goods
AS
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Finch?

Excellent communication and consistently achieves ROAS goals Review collected by and hosted on G2.com.

What do you dislike about Finch?

Very few complaints. We have worked with them for years and only rarely have they failed to meet ROAS goals which is our primary KPI Review collected by and hosted on G2.com.

What problems is Finch solving and how is that benefiting you?

They allow granular management of ads on multiple platforms allowing us to focus ad spend where is makes the most impact without any waste. Review collected by and hosted on G2.com.

Kevin D.
KD
Digital Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Finch?

The management of google adwords and bing have saved us money and helped us drive more traffic efficiently. We are able to let the software handle much of the management and it allows us to focus on other parts of our digital business. Our account reps work hard and provide excellent advise as we look to continue to grow. Review collected by and hosted on G2.com.

What do you dislike about Finch?

We have had some turnover in our account reps. Review collected by and hosted on G2.com.

What problems is Finch solving and how is that benefiting you?

We are working to own our branded terms across SEM channels and capitalize on new users through generic terms and audiences. Our CPA has come down and we have seen our ads perform better than ever before. We have been able to significantly increase our spends and continue to see higher ROAS than when we started. Review collected by and hosted on G2.com.

Joe G.
JG
Web Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Finch?

Their use of proprietary AI software for Google Adwords bidding on keywords. Their employees are very knowledgeable and help us out by growing our business and spending our ad budget wisely. Review collected by and hosted on G2.com.

What do you dislike about Finch?

Haven't had any issues with their service. Review collected by and hosted on G2.com.

What problems is Finch solving and how is that benefiting you?

Saving on our marketing budget and time. Before Finch, we had to stay on top of our adwords account, which can be impossible if you have competition. Their AI software makes keyword bidding a snap and does it for you which saves you time and money. Review collected by and hosted on G2.com.