22 Finch Reviews
What I like best about Finch is their consultative approach and commitment to educating the eCommerce marketplace. They take the time to understand every client's unique needs and goals, offering personalized solutions and proactive strategies. Review collected by and hosted on G2.com.
I don't dislike anything! I have been happy working alongside Finch. Review collected by and hosted on G2.com.
Their fast response times and their knowledge, they always got good control. Review collected by and hosted on G2.com.
I don´t like the xx% of ad spend model for agencies in general. But they also offer also types of models which we have changed to now. Review collected by and hosted on G2.com.
Finch is often praised for its deep understanding and expertise in Google Ads. They are known for creating effective and efficient ad campaigns that maximize ROI. Review collected by and hosted on G2.com.
Digital advertising services can be expensive, and some clients might find the cost of services like those provided by Finch to be a significant investment. Review collected by and hosted on G2.com.
Finch account team has always been good in their communications and support for our account. Our Finch account managers have always been quite knowledgeable and diligent in managing/optimizing our campaigns. Review collected by and hosted on G2.com.
I don't really have any complaints. I know that all companies have turnover on account teams due to layoffs, promotions, or simply shifting workloads. I've had a handful of different account managers at Finch assigned to our account, and it's sometimes tough to start-over with a new acct mgr but as mentioned, I've always had a great experience with all of the account team members. Review collected by and hosted on G2.com.
Initially, we used Finch because of their software but actually it's the people that make Finch a success. Our account managers are extremely dedicated, knowledgeable and hardworking. Review collected by and hosted on G2.com.
It doesn't matter so much in this day and age, but Finch does not have a UK office, so face to face meetings are a rarity. Review collected by and hosted on G2.com.
Nate was great to work with, he did a good job managing our campaigns. He also went above and beyond by assisting with our transition when we left Finch. Review collected by and hosted on G2.com.
In my opinion, Finch is too expensive for the service they were providing. I recently moved to a new agency for this reason. It's pretty clear that the management team at Finch is either out of touch or just laser-focused on pivoting the Finch business model while not being too concerned about retaining existing clients and creating long-lasting relationships.
Finch attempted to lock us into a contract and charge us for software that the Finch team built and would be using internally. Review collected by and hosted on G2.com.
We have dedicated CSM's that work with us to optimize our campaigns and offer strategic advise when it comes to improving our yield. The Finch online platform is always being improved and refined. They take feedback about their insights portal seriously.
They are also open to our ideas and strategic tactics. Review collected by and hosted on G2.com.
Changes are slow to implement because of the nature of their machine learning algorithm, but after "ramp up" time, they work. Review collected by and hosted on G2.com.
Excellent communication and consistently achieves ROAS goals Review collected by and hosted on G2.com.
Very few complaints. We have worked with them for years and only rarely have they failed to meet ROAS goals which is our primary KPI Review collected by and hosted on G2.com.
The management of google adwords and bing have saved us money and helped us drive more traffic efficiently. We are able to let the software handle much of the management and it allows us to focus on other parts of our digital business. Our account reps work hard and provide excellent advise as we look to continue to grow. Review collected by and hosted on G2.com.
We have had some turnover in our account reps. Review collected by and hosted on G2.com.
Their use of proprietary AI software for Google Adwords bidding on keywords. Their employees are very knowledgeable and help us out by growing our business and spending our ad budget wisely. Review collected by and hosted on G2.com.
Haven't had any issues with their service. Review collected by and hosted on G2.com.