Fiix CMMS Reviews & Product Details

I use Fiix CMMS for maintenance tasks and tracking work efficiently. It helps make maintenance planning easy and asset management much easier. I like how it helps me stay organized by maintaining orders, tracking maintenance activities, and reducing downtime. I appreciate how easy it is to track work orders and maintenance schedules in one place. This helps me stay on top of maintenance tasks, keep work orders organized, and ensure preventive maintenance is completed on time. The initial setup was easy. Review collected by and hosted on G2.com.

I think Fiix CMMS could improve its system performance and customizable reporting options. I'd like to see enhancements in the mobile app, particularly in making it faster and more responsive when loading work orders. Also, having more flexibility to customize dashboards and reports would be beneficial. Review collected by and hosted on G2.com.

I use Fiix CMMS to manage maintenance operations and appreciate its ability to reduce equipment downtime and improve maintenance scheduling. I like how it keeps asset information organized, making maintenance operations more efficient and reliable. I find it user-friendly, with ease of use and efficient work order management standing out. The initial setup was easy and straightforward. We switched to Fiix because it offered better asset tracking and a more user-friendly interface. Review collected by and hosted on G2.com.

I find the reporting features could be more customizable, and I feel the mobile app performance could be improved. Review collected by and hosted on G2.com.

keeping record of work orders, schedule preventative maintenance Review collected by and hosted on G2.com.

not getting the correct reports related to assigning work orders Review collected by and hosted on G2.com.

Easy to use, with a friendly design. Everything feels simple, well organized, and straightforward. Review collected by and hosted on G2.com.

Sometimes finding things is difficult. It can be hard to understand if it isn’t explained clearly. Review collected by and hosted on G2.com.

“I’ve found the issue codes in PICS to be incredibly helpful and efficient. They allow me to close work orders within just a few minutes, which not only saves a significant amount of time but also improves the overall accuracy of the data recorded on the data sheets. This streamlined process reduces the chance of errors and ensures that all necessary information is properly documented and easily accessible.

Since using PICS, my workflow has become much smoother and more organized. The system’s layout is intuitive, and the functionality is well designed to support daily operations without unnecessary complexity. Compared to other CMS platforms I’ve used in the past, PICS stands out as the most reliable and user-friendly. I’m genuinely impressed with its performance and would highly recommend it to anyone looking for an efficient and accurate CMS solution.” Review collected by and hosted on G2.com.

I haven't had no problem at all so far everything goes well Review collected by and hosted on G2.com.

The best thing about Fiix CMMS is how easy and organized it makes maintenance work. You don’t feel confused or overloaded. everything work orders, assets, schedules, inventory is neatly arranged in one place, so you can find what you need quickly. another thing I appreciate is that Fiix gives clear reports and dashboards. It shows what work is pending, what is completed, and where problems keep happening. This helps teams make smarter decisions instead of guessing Review collected by and hosted on G2.com.

Some features feel slow at times, especially when loading large lists of work orders or assets. It can make you wait longer than expected. Review collected by and hosted on G2.com.

The user interface is extremely easy to use. FIIX has put significant effort into the development of their CMMS, especially in areas like screen design and reporting. The integration team has also been very supportive, assisting us in configuring the system to fit our specific requirements. Review collected by and hosted on G2.com.

Aside from the usual adjustment period that comes with learning a new CMMS, I haven't encountered any major issues or concerns so far. However, I have noticed that the MRO Inventory system has some limitations, particularly when it comes to filtering and searching for parts inventory across different sites. Review collected by and hosted on G2.com.

By just scanning the asset's QR code, I am able to access information about any asset almost immediately. FIIX also ensures that everyone is held accountable. In the past, there was no way to hold accountability to hearsay. Review collected by and hosted on G2.com.

The only aspect I wish could be improved is that the very top row of any page moves when I scroll. I would prefer it to stay frozen, so the information at the top remains visible as I navigate down the page. For instance, in any of the widgets that open, the description of that row scrolls away with the rest of the page, which makes it harder to keep track of the information. Review collected by and hosted on G2.com.

The customization of the system is my favorite feature. Fiix can be tailored to the exact needs of your business and gives you the control you need to improve efficiency where it matters most.

Fiix also has excellent customer support, and they have helped our integration during every step, teaching best practices and ensuring that the system is as healthy and easy to use as possible. Review collected by and hosted on G2.com.

The only downside that I see is the steep learning curve for maintenance teams that are used to older systems, but with proper implementation and and the use of Fiix's training methods this shouldn't be an issue. Review collected by and hosted on G2.com.

The interface is intuitive and straightforward. Review collected by and hosted on G2.com.

What I dislike about FIXX and their approach to customer service is simple:

Rigid, anti-customer policies — I asked to downgrade from a premium subscription to a basic one, and was told that wasn’t allowed. Not “not right now,” not “let’s find a solution,” just a flat no. That’s absurd.

No path for escalation — When I wanted to discuss the issue with someone higher up, I was blocked. Instead, I was left trapped in the customer service echo chamber, talking to reps who could only repeat the same dead-end policy.

A culture of gatekeeping instead of problem-solving — Customer service is supposed to serve the customer, not wall them off from management or resolution. Instead, I was left feeling stonewalled, unheard, and disrespected.

At the end of the day, refusing to let a paying customer make a reasonable change to their subscription — and refusing to allow escalation — is the definition of bad customer service. It’s short-sighted, insulting, and leaves me questioning whether FIXX values customers at all, beyond their wallets.

Crazy thing is, I wanted to go from two professional seats to five basic seats, which cumulatively is a whole premium seat more than they would receive per month. Wild. Review collected by and hosted on G2.com.