Fieldcode Reviews & Product Details

We have a lot of recurring customers and sites so it’s been great having the tool automatically fill in details for new tickets based on previous entries, saving us a lot of time. Review collected by and hosted on G2.com.

We’d like to be able to import Excel files to update our lists since they are too big for manual creation. Currently we can’t do that but we’ve been told they are in the process of rolling this out. Review collected by and hosted on G2.com.

Information and customer demands are now manageable, schedules and staffing needs are clear, and our staff know exactly what they need to do to complete tasks. Review collected by and hosted on G2.com.

They don’t have accounting or billing functionalities, but they integrated their software with accounting software. Review collected by and hosted on G2.com.

What I liked most about Fieldcode is its intuitive user interface and robust feature set, which makes managing our sales and consultant teams seamless. The customizable workflows and real-time tracking have significantly improved our operational efficiency. Review collected by and hosted on G2.com.

The initial setup and customization can be time-consuming. Some advanced features require a learning curve to fully utilize. Review collected by and hosted on G2.com.

I thought it would be difficult to get on board since I don’t have a technical background but it’s been the opposite. I don’t have to chase down who’s available when and where anymore. The scheduling tool takes care of all of that. Review collected by and hosted on G2.com.

N/A, the training resources and documentation were comprehensive enough and their support team was always quick and friendly to assist. Review collected by and hosted on G2.com.

Fieldcode has really helped us stay on top of our IT service tasks. It gives us great visibility into what’s happening, which is important since we deal with complex IT landscapes. Review collected by and hosted on G2.com.

Sometimes the frequent updates can be a lot to keep up with. But the Fieldcode team does a good job of keeping us informed through webcasts and detailed updates, so we’re never caught off guard. Review collected by and hosted on G2.com.

The automated task assignment has made our operations smoother, we’re now able to manage and respond to unexpected requests and the customizable reports are a big plus. Review collected by and hosted on G2.com.

Setting up the system was a bit of a learning curve, due to the needed integrations, but with the help of their support team, we managed to get everything running smoothly. Review collected by and hosted on G2.com.

We use Fieldcode to create and manage our tickets. The customizable boards and calendar make it easy to handle and route all tickets. Also the different workflows set up in the system help us give the service our customers need. Review collected by and hosted on G2.com.

We deal with a lot of customers so I’d like to see it prepopulate or suggest customer information when creating a ticket. Also the barcode feature is great but I’d like to see more features for inventory. Review collected by and hosted on G2.com.

We deal with large complex projects involving multiple teams and contractors. With Fieldcode we’ve been able to securely onboard temporary workers and subcontractors with everyone completing their work on shared projects. Everyone can access the information they need and easily transfer and report on their work without needing full system access. Review collected by and hosted on G2.com.

There’s a lot to learn but well worth the time. We also found support to be quick, friendly and on point. Review collected by and hosted on G2.com.

We handle a lot of projects and Fieldcode has made communications and staying on top of these projects easier. We share information on tickets and everyone is on the same page. Our field technicians can easily report their work and resolve issues faster. Review collected by and hosted on G2.com.

There's a learning curve when it comes to using Fieldcode. It has a lot of features, so it takes some time to get the hang of it. Review collected by and hosted on G2.com.

We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer. Review collected by and hosted on G2.com.

At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software. Review collected by and hosted on G2.com.