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Faveo Help Desk Reviews & Product Details

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven by passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions. Faveo has been integrated with multiple platforms and new features being added each month. Faveo can also be customized according to requirement and we do undertake such request.

Seller

Ladybird Web Solution Pvt Ltd

Discussions

Faveo Help Desk Community

Languages Supported

German, English, Italian, Spanish

Overview by

Bhanu Slathia (Simplifying Customer Support With Open Source Help Desk Software)

Pricing

Pricing provided by Faveo HELPDESK.

Help Desk Pro

$500

Onetime

Help Desk Advance

$1000

Onetime

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Faveo Help Desk Reviews (23)

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Bharath N.

Product Manager

Enterprise (> 1000 emp.)

10/1/2024

"The tool is very economical and with extensive features"

4/5

What do you like best about Faveo Help Desk?

The tool is user-friendly and has a lot of features to facilitate a lot of requirements related to the ticketing process and has comprehensive reports. Customer support is also proactive expect during a few cases. Review collected by and hosted on G2.com.

What do you dislike about Faveo Help Desk?

The one-time configuration is a manual and tedious activity. Random technical issues we faced during the usage and delay in the fix was a major negative. Review collected by and hosted on G2.com.

What problems is Faveo Help Desk solving and how is that benefiting you?

With Faveo, we can track and manage all the internal and customer queries and requests in one system. Having an organisational strength of close to 2 thousand, the tool has facilitated an effective and seamless management of the tickets. The tool has provided transparency into the data from the executive level to CXOs. Review collected by and hosted on G2.com.

Benedict M.

Systems Analyst

Mid-Market (51-1000 emp.)

3/14/2023

"Very Robust, Efficient and Reliable Helpdesk and Servicedesk System"

4.5/5

What do you like best about Faveo Help Desk?

The workflows and approval workflows are very customizable and enable various matrices.

The Ability to create custom statuses and how they behave with the requirement of the end user. Review collected by and hosted on G2.com.

What do you dislike about Faveo Help Desk?

The users/contacts cannot see their ticket form details on the user end.

Using a third party to integrate WhatsApp.

Add integration for Instagram Direct Messaging. Review collected by and hosted on G2.com.

Jeroen v.

Small-Business (50 or fewer emp.)

8/29/2024

"Great support"

5/5

What do you like best about Faveo Help Desk?

Software works well, flexible, good insight on supporttickets Review collected by and hosted on G2.com.

What do you dislike about Faveo Help Desk?

Wish there was an AI solution for answering tickets with standard questions Review collected by and hosted on G2.com.

toni m.

Marketing Director

Small-Business (50 or fewer emp.)

12/21/2022

"Easy and complete software"

5/5

What do you like best about Faveo Help Desk?

Easy to use software and quick support from FAVEO. Review collected by and hosted on G2.com.

What do you dislike about Faveo Help Desk?

Faveo is a complete software and their team is working hard in order to launch new features Review collected by and hosted on G2.com.

Mohamed s.

Software Programmer

Mid-Market (51-1000 emp.)

9/16/2022

"Excellent Platform for the Completely Managing the Customers"

5/5

What do you like best about Faveo Help Desk?

Faveo Help desk is very user friendly to handle the client, and monitoring agents. Fully automated solution for the customer mangement. Review collected by and hosted on G2.com.

What do you dislike about Faveo Help Desk?

Overall the application is fine for us. no dislikes Review collected by and hosted on G2.com.

Edwin B.

System Administrator

Mid-Market (51-1000 emp.)

9/16/2022

"Faveo Help Desk - Silafrica Tz"

4.5/5

What do you like best about Faveo Help Desk?

The smooth automation from email to ticket number tracking. Review collected by and hosted on G2.com.

What do you dislike about Faveo Help Desk?

The mobile application tends to stick to receiving notifications which might lead to team members attending late ticket reports. Review collected by and hosted on G2.com.

Andres M.

I am CTO of Equipos Telemo, a system developer with more than 25 years of experience in system development, programming, networking, security, etc.

6/16/2022

"Perfect solution for your help desk requirements!"

5/5

What do you like best about Faveo Help Desk?

Great platform, good support and easy to customized. Based on Laravel framework and robust technologies the system works very well. Review collected by and hosted on G2.com.

What do you dislike about Faveo Help Desk?

Although it is always improving it's UI, I would like to see more ajax and modern interfaces added to the system, but it works pretty well. Review collected by and hosted on G2.com.

What problems is Faveo Help Desk solving and how is that benefiting you?

We are system integrators and our customer, a Telecom Cellular and Internet Service Provider handles all their customer tickets on Faveo Help Desk. We have heavily customized it and integrate it with SAP and billing systems so customer service personel could have access to contract, payment status when opening and handling tickets. So far, our customer es very happy with the result. Review collected by and hosted on G2.com.

Aarti A.

Data Analyst

Enterprise (> 1000 emp.)

2/2/2022

"Review on Faveo Help Desk"

4/5

What do you like best about Faveo Help Desk?

Faveo Help Desk is amongst the popular cloud-based help desk applications used by small organizations and businesses. The best things about this application are that it is simple to use, and it can be greatly customized according to the organization's requirements. Review collected by and hosted on G2.com.

What do you dislike about Faveo Help Desk?

One drawback while using Faveo help desk is that it can be a little tedious while patching updates. But then again, the support team is very efficient so one can get all their issues sorted out promptly. Review collected by and hosted on G2.com.

Recommendations to others considering Faveo Help Desk:

This application is excellent for small businesses and organizations. The customer support team is very efficient, and the features provided by this application are great compared to the other help desk applications available in the market. Review collected by and hosted on G2.com.

What problems is Faveo Help Desk solving and how is that benefiting you?

Other than the usual help desk features, the knowledge-base feature of this application is really helpful as it allows the users to add numerous articles and categories that their colleagues can use. Review collected by and hosted on G2.com.

Zicco S.

System Administrator

Mid-Market (51-1000 emp.)

10/18/2021

"Very Good Software easy to use and great support"

5/5

What do you like best about Faveo Help Desk?

We have been using faveo helpdesk as ticket management system for our organisation. It is a great system with very good user interface for user as well as administrator. Faveo has lots of feature among those which we frequently use include workflow which we use to filter tickets based on users and also on types of ticket based on topic to auto assign to different departments and agents, this system can also be integrated using LDAP for authentication and accounting as well. The support is very prompt, cooperative and helpful too. Review collected by and hosted on G2.com.

What do you dislike about Faveo Help Desk?

I dont have any complaints or problems faced till now. Review collected by and hosted on G2.com.