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Faveo HELPDESK

3.8
(3)

Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship.

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Faveo HELPDESK Reviews

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Faveo HELPDESK review by Jawad A.
Jawad A.
Validated Reviewer
Verified Current User
Review Source
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"Free HelpDesk Software"

What do you like best?

The software is free of cost. Managing tickets is easy and also sending updates to the end users is quite easy.

What do you dislike?

The support is not that good. The option to customize the software as per our needs is not as easy and has a lot of bugs in terms of creating automated tickets.

Recommendations to others considering the product

If you are looking for a free tool then go for it. As a free tool, they are doing a good job. Recommended as this serves the purpose and is also free of cost.

What business problems are you solving with the product? What benefits have you realized?

This is a ticketing tool used by our engineers and helpdesk team for connecting to the end users and solving their issues. The benefits are that the end user issues are rectified and also they are updated on the status of the issues they have raised.

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Faveo HELPDESK review by Ashley D.
Ashley D.
Validated Reviewer
Verified Current User
Review Source
content

"Faveo Helpdesk"

What do you like best?

It has a good UI and a built-in knowledge base.

What do you dislike?

We have run into problems that are hard to troubleshoot.

Recommendations to others considering the product

The product is young and going through many changes. Because of this, it can be unreliable.

What business problems are you solving with the product? What benefits have you realized?

Keeping a knowledge base and managing customer tickets.

What Help Desk solution do you use?

Thanks for letting us know!
Faveo HELPDESK review by Alpesh S.
Alpesh S.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Loved faveo helpkdeskn"

What do you like best?

I loved faveo helpdesk. Its one of the best helpdesk for ticketing and support.

What do you dislike?

Nothing is for dislike everything is perfect in that software.

What business problems are you solving with the product? What benefits have you realized?

One of the most benefits is support ticketing system with the best User interface

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