Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship.
The software is free of cost. Managing tickets is easy and also sending updates to the end users is quite easy.
What do you dislike?
The support is not that good. The option to customize the software as per our needs is not as easy and has a lot of bugs in terms of creating automated tickets.
Recommendations to others considering the product
If you are looking for a free tool then go for it. As a free tool, they are doing a good job. Recommended as this serves the purpose and is also free of cost.
What business problems are you solving with the product? What benefits have you realized?
This is a ticketing tool used by our engineers and helpdesk team for connecting to the end users and solving their issues. The benefits are that the end user issues are rectified and also they are updated on the status of the issues they have raised.
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