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Compare Faveo Help Desk and OTRS 
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At a Glance
Market Segments
Mid-Market (47.6% of reviews)
Enterprise (59.5% of reviews)
Entry-Level Pricing
$500 Onetime
No pricing available
Faveo Help Desk
Star Rating
(23)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
$500 Onetime
Browse all 4 pricing plansOTRS
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OTRSFaveo Help Desk vs OTRS
When assessing the two solutions, reviewers found Faveo Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with Faveo Help Desk overall.
- Reviewers felt that OTRS meets the needs of their business better than Faveo Help Desk.
- When comparing quality of ongoing product support, reviewers felt that OTRS is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Faveo Help Desk over OTRS.
Pricing
Entry-Level Pricing
Faveo Help Desk
Help Desk Pro
$500
Onetime
- Use on one domain/site
- Installation & Configuration
- Advance Features
OTRS
No pricing availableFree Trial
Faveo Help Desk
No trial information availableOTRS
No trial information availableRatings
Meets Requirements
8.8
14
9.2
33
Ease of Use
9.2
14
9.1
33
Ease of Setup
8.2
11
7.9
8
Ease of Admin
8.8
11
6.9
7
Quality of Support
8.7
14
9.0
28
Has the product been a good partner in doing business?
8.7
10
6.7
6
Product Direction (% positive)
7.3
13
7.1
32
Features by Category
Ticket and Case Management
9.3
10
9.1
27
|
Verified
8.7
10
8.8
27
|
Verified
8.7
9
8.9
25
|
Verified
9.1
9
Feature Not Available
8.5
9
8.8
23
|
Verified
8.7
9
8.7
25
9.0
10
8.8
27
|
Verified
8.8
8
8.5
18
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
9
8.4
19
|
Verified
8.7
9
8.4
22
|
Verified
7.3
5
7.5
16
|
Verified
7.0
5
Feature Not Available
7.0
5
7.8
15
|
Verified
Platform
8.1
7
Feature Not Available
8.7
9
6.7
8
|
Verified
8.5
9
7.5
8
|
Verified
6.4
6
8.7
5
|
Verified
8.3
9
8.3
21
|
Verified
9.1
9
8.6
23
|
Verified
Administration
Not enough data
9.3
21
|
Verified
Not enough data
9.1
19
|
Verified
Not enough data
9.3
20
|
Verified
Service Desk
Not enough data
9.3
20
|
Verified
Not enough data
9.0
21
|
Verified
Not enough data
9.1
20
|
Verified
Management
Not enough data
8.5
13
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
9.3
10
Functionality
Not enough data
9.2
14
|
Verified
Not enough data
8.1
14
Not enough data
8.8
14
|
Verified
Not enough data
9.4
11
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Faveo Help Desk and OTRS are categorized as Help Desk
Unique Categories
Faveo Help Desk is categorized as Customer Self-Service
OTRS is categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
Faveo Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OTRS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.6%
Higher Education
9.5%
Computer Software
9.5%
Telecommunications
4.8%
Security and Investigations
4.8%
Other
42.9%
Pharmaceuticals
29.7%
Information Technology and Services
10.8%
Higher Education
8.1%
Outsourcing/Offshoring
5.4%
Internet
5.4%
Other
40.5%
Alternatives
Discussions
Faveo Help Desk has no discussions with answers
OTRS has no discussions with answers
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