Link copied to clipboard

# Faveo Help Desk vs OTRS Comparison - What are their main differences?

Share
[
Export
](/compare/faveo-help-desk/otrs/export.csv)

Faveo HELPDESKOTRS[+ Add Product](#)

Reviews

**Faveo Help Desk** [

4.6/5(23)

](https://www.g2.com/products/faveo-help-desk/reviews#reviews)

**OTRS** [

4.4/5(38)

](https://www.g2.com/products/otrs/reviews#reviews)

Pricing

**Faveo Help Desk**
 **$500** Onetime · Help Desk Pro

**OTRS**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Faveo Help Desk**
1 month

Based on 5 responses

**OTRS**
Not enough reviews yet

Return on Investment

**Faveo Help Desk**
Not enough reviews yet

**OTRS**
Not enough reviews yet

Perceived Cost

**Faveo Help Desk**
$$$$$

**OTRS**
$$$$$

Average Discount

**Faveo Help Desk**
Not enough reviews yet

**OTRS**
Not enough reviews yet

 ![Faveo Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f3258ecb20d524ab68a5cd7a5c8fb93d/faveo-help-desk.png "Faveo Help Desk")

 ![OTRS](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0157ad1d37fb7147926dce08353419c5/otrs.png "OTRS")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Faveo Help Desk**
[
Customer Support (1)
](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633881&qs=pros-and-cons#reviews)[
Ease of Use (1)
](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633930&qs=pros-and-cons#reviews)[
Issue Resolution (1)
](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633900&qs=pros-and-cons#reviews)[
Software Bugs (1)
](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633909&qs=pros-and-cons#reviews)

**OTRS**
[
Customizability (1)
](https://www.g2.com/products/otrs/reviews?filters%5Bsentiment_snippet%5D=1362502&qs=pros-and-cons#reviews)[
Customization (1)
](https://www.g2.com/products/otrs/reviews?filters%5Bsentiment_snippet%5D=1362546&qs=pros-and-cons#reviews)[
Ticketing Issues (2)
](https://www.g2.com/products/otrs/reviews?filters%5Bsentiment_snippet%5D=2044512&qs=pros-and-cons#reviews)[
Access Control (1)
](https://www.g2.com/products/otrs/reviews?filters%5Bsentiment_snippet%5D=2279147&qs=pros-and-cons#reviews)

Ratings

Meets Requirements

**Faveo Help Desk**

8.8

8.814

**OTRS**

9.2

9.233

Ease of Use

**Faveo Help Desk**

9.2

9.214

**OTRS**

9.1

9.133

Ease of Setup

**Faveo Help Desk**

8.2

8.211

**OTRS**

7.9

7.98

Ease of Admin

**Faveo Help Desk**

8.8

8.811

**OTRS**

6.9

6.97

Quality of Support

**Faveo Help Desk**

8.7

8.714

**OTRS**

9.0

9.028

Has the product been a good partner in doing business?

**Faveo Help Desk**

8.7

8.710

**OTRS**

6.7

6.76

Product Direction (% positive)

**Faveo Help Desk**

7.3

7.313

**OTRS**

7.1

7.132

Features

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.3

11

8.3

28

Ticket and Case Management

Ticket Creation User Experience

9.3(won by 0.2)

10

9.1

27

|

Verified

Ticket Response User Experience

8.7

10

8.8(won by 0.1)

27

|

Verified

Workflow

8.7

9

8.9(won by 0.2)

25

|

Verified

Service Level Agreement (SLA) Management

8.5

9

8.8(won by 0.3)

23

|

Verified

Attachments/Screencasts

8.7(tied score)

9

8.7(tied score)

25

Ticket Collaboration

9.0(won by 0.2)

10

8.8

27

|

Verified

Customer/Contact Database

8.8(won by 0.3)

8

8.5

18

|

Verified

Automated Response

9.1(won by default)

9

Feature Not Available

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

9.1(won by 0.7)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

19

|

Verified

Email to Case

8.7(won by 0.3)

9

8.4

22

|

Verified

Live Chat Support

7.3

5

7.5(won by 0.2)

16

|

Verified

Voice

7.0

5

7.8(won by 0.8)

15

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Social Media Integration

7.0(won by default)

5

Feature Not Available

Video Chat

Not enough data

Not enough data

Platform

Customization 

8.7(won by 2.0)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.7

8

|

Verified

User, Role, and Access Management

8.5(won by 1.0)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.5

8

|

Verified

Third-Party Integrations

6.4

6

8.7(won by 2.3)

5

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Reporting

8.3(tied score)

9

8.3(tied score)

21

|

Verified

Activity Dashboard

9.1(won by 0.5)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

23

|

Verified

Mobile User Support

8.1(won by default)

7

Feature Not Available

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

Not enough data

9.0

23

Administration

Change Management

Not enough data

9.3(won by default)

21

|

Verified

Asset Management

Not enough data

9.1(won by default)

19

|

Verified

Reports & Analytics

Not enough data

9.3(won by default)

20

|

Verified

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

Not enough data

9.3(won by default)

20

|

Verified

Incident Reports

Not enough data

9.0(won by default)

21

|

Verified

Process Workflow

Not enough data

9.1(won by default)

20

|

Verified

Customizable Reports

Not enough data

Not enough data

Management

Reporting

Not enough data

8.5(won by default)

13

|

Verified

Administration Console

Not enough data

8.7(won by default)

13

|

Verified

Access Management

Not enough data

9.0(won by default)

12

|

Verified

Asset Management

Not enough data

8.8(won by default)

12

|

Verified

Policy Dictation

Not enough data

9.3(won by default)

10

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

Not enough data

9.2(won by default)

14

|

Verified

Performance Logging

Not enough data

8.1(won by default)

14

Alerting

Not enough data

8.8(won by default)

14

|

Verified

Automation

Not enough data

9.4(won by default)

11

|

Verified

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Show 3 feature categories with incomplete data

Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);)

Not enough data

Not enough data

Administration

Screen Sharing

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Session Recording

Not enough data

Not enough data

Unattended Remote Access

Not enough data

Not enough data

Multi - Session Handling

Not enough data

Not enough data

Multi-Monitor Support

Not enough data

Not enough data

Maintenance

Remote Reboot

Not enough data

Not enough data

Remote Printing

Not enough data

Not enough data

Communication 

Text Chat

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Video Conference Call

Not enough data

Not enough data

Screen Annotations

Not enough data

Not enough data

Security

Data Encryption

Not enough data

Not enough data

Compliance

Not enough data

Not enough data

Device Support

Mobile Device Access

Not enough data

Not enough data

Multi-Platform Support

Not enough data

Not enough data

Cross-Platform

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Performance

Reporting

Not enough data

Not enough data

Additional Functionality

Remote Monitoring & Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Session Transfer

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

API

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

Not enough data

Searchable Articles

Not enough data

Not enough data

Community Forums

Not enough data

Not enough data

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Branding

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

Not enough data

Not enough data

Incident Management

Automate Ticket Routing

Not enough data

Not enough data

Ticket Prioritization

Not enough data

Not enough data

Ticket Notifications

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Knowledge Base/Ticket Integration

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

Not enough data

Not enough data

Time Tracking

Not enough data

Not enough data

Surveys

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

Not enough data

Not enough data

Self Service

Not enough data

Not enough data

Active Directory

Not enough data

Not enough data

Multi-Channel Access

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Faveo Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f3258ecb20d524ab68a5cd7a5c8fb93d/faveo-help-desk.png "Faveo Help Desk")](https://www.g2.com/products/faveo-help-desk/reviews)

Faveo Help Desk

Small-Business(50 or fewer emp.)

42.9%

Mid-Market(51-1000 emp.)

47.6%

Enterprise(\> 1000 emp.)

9.5%

[![OTRS](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0157ad1d37fb7147926dce08353419c5/otrs.png "OTRS")](https://www.g2.com/products/otrs/reviews)

OTRS

Small-Business(50 or fewer emp.)

8.1%

Mid-Market(51-1000 emp.)

32.4%

Enterprise(\> 1000 emp.)

59.5%

Small-Business

(50 or fewer emp.)

42.9%

8.1%

Mid-Market

(51-1000 emp.)

47.6%

32.4%

Enterprise

(\> 1000 emp.)

9.5%

59.5%

Reviewers' Industry

[![Faveo Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f3258ecb20d524ab68a5cd7a5c8fb93d/faveo-help-desk.png "Faveo Help Desk")](https://www.g2.com/products/faveo-help-desk/reviews)
Faveo Help Desk

Information Technology and Services

28.6%

Higher Education

9.5%

Computer Software

9.5%

Telecommunications

4.8%

Security and Investigations

4.8%

Other

42.9%

[![OTRS](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0157ad1d37fb7147926dce08353419c5/otrs.png "OTRS")](https://www.g2.com/products/otrs/reviews)
OTRS

Pharmaceuticals

29.7%

Information Technology and Services

10.8%

Higher Education

8.1%

Outsourcing/Offshoring

5.4%

Computer Software

5.4%

Other

40.5%

Alternatives

**Faveo Help Desk Alternatives**

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")

[
Zoho Desk
](/products/zoho-desk/reviews)

 ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")

[
Service Hub
](/products/hubspot-service-hub/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

**OTRS Alternatives**

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

## Faveo Help Desk vs OTRS

When assessing the two solutions, reviewers found Faveo Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with Faveo Help Desk overall.

- Reviewers felt that OTRS meets the needs of their business better than Faveo Help Desk.
- When comparing quality of ongoing product support, reviewers felt that OTRS is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Faveo Help Desk over OTRS.