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ExpertSender

4.7
(27)

ExpertSender is a marketing hub for publishers and ecommerce brands.

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ExpertSender review by John L.
John L.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Great Results and Personalized Service from ExpertSender"

What do you like best?

The best part of being ExpertSender’s partner is that they provide truly personalized support – instead of forcing us to use a chat or a ticketing system and wait in the queue to ask a question we have our own Account Manager to whom we can reach out whenever we need. They also make sure to respond in a timely manner and act quickly to solve any issues that occur from time to time. We can also count on their advice when it comes to putting our business ideas into action with the use of the best tools available. It provides a comfort level that we have someone who truly understands our specific business requirements as our rep, and always has a backup that responds just as quickly.

What do you dislike?

The Drag&Drop editor has it flaws, but we don’t really use it. There could also be more options to integrate with external services, you basically have to do it via API and entirely on your end. We are comfortable using an offline HTML editor and working in the simple HTML editor. This is no problem whatsoever.

Recommendations to others considering the product

As stated in the title and reasons we like ExpertSender- they produce results and their support is fantastic. There was a bit of a learning curve, but they were there to get us going and now we feel much more in control of our email. Don’t feel discouraged by the learning curve, knowledge will come with time and the more you use the system the easier it’ll be to handle even the most complicated operations. Make sure to explore all the available options and ask about additional (=extra paid) features if you really want to grow!

What business problems are you solving with the product? What benefits have you realized?

There’s hardly any company conducting online marketing campaigns that wouldn’t face deliverability issues at least once in their lifetime. Thanks to ExpertSender we can rest assured that all such issues will be addressed and resolved, without us having to struggle with analyses and escalations. This benefits us hugely since we’re able to reach a bigger audience and expand our marketing activities. Expert Sender regularly exceeds our expectations helping with delivery issues and advocating on our behalf when necessary.

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ExpertSender review by Karsten E.
Karsten E.
Validated Reviewer
Verified Current User
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"Good for real targeting with strong and easy to use API and great personal support"

What do you like best?

Generally, there are 3 areas why I like working with ExpertSender: Reporting/API, Targeting and personal support.

1) Working as a Data Scientist for an Email Marketing Company, detailed insights into our performance as well as an effective system to make sure that our messages reach the right audience are key. Fortunately, Expertsender offers one of the best reporting systems, in terms of depth and UX, I've encountered in an ESP so far. Statistics can be aggregated in multiple ways from simple date ranges, over domains and domain families (extremely helpful for inbox providers that have multiple domains like Microsoft) up to the individual IPs that were used during the send out. Also available inside of the platform itself are external statistics like SNDS or (Market dependent) Signal Spam. Nearly every report, as well as the raw user activity data, can also be accessed via API. As a result, creating your dashboards and statistics are pretty easy

2) Targeting is the reason why we looked at Expertsender is the first place (see below). Their integrated tag-system allows for easy and individual categorization. Targeting then females, interested in fashion that have been active during the past two weeks, it a) possible and b) just takes those three conditions during the segment creating.

3) Delivering large amounts of emails is more complicated than many people realize. Expertsenders deliverability and in particular our account manager have helped us to identify and fix flaws in our strategy and templates.

What do you dislike?

As an ESP and not an SMTP relay, it's currently only possible to sent a mailing via API to lists and segments that are already created in the system, instead of simply handing over an array of recipient emails - and segments can't be created via API. For a full end-to-automation, those two features are something I would wish for in the future.

Also, even though it's easy, creating more complicated segments can naturally take its time. The option to "copy-paste" parts of a segment could speed things up.

What business problems are you solving with the product? What benefits have you realized?

Our reason to start using Expertsender was the shift in deliverability requirements over the past years. While the spray-and-pray approach might still have worked a few years ago, many inbox providers like Gmail have, rightly in my personal opinion, have become incredibly sophisticated in keeping irrelevant content out of the users' inbox. As described under "What do you like best?", We were looking for a more targeted approach with sending individualized emails to our users, with content that is relevant to them. In doing so, we were able to increase our Inbox placement and with that Open- and Click rates.

What Marketing Automation solution do you use?

Thanks for letting us know!
ExpertSender review by Piotr S.
Piotr S.
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Verified Current User
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content

"The perfect solution at the right price!"

What do you like best?

ExpertSender has so many options for segmenting database and optimizing that at the moment we know that it was a tool for us! We've got so many attributes about our clients (such as type of skin or hair) and we can generate the right segment with a few clicks. Drag&Drop editor is very easy and allows to create a message in a few minutes, so we've got all need things (specify group and good-looking creation) to start sales :)

What do you dislike?

Our biggest challange was Magento synchronization. We've got unusual sales model (cosmetics boxes in subscription), so the beginnins were difficult, but we've finished this process. Also we discovered a little problem with display centred text and buttons on Gmail mobile app.

Recommendations to others considering the product

- Facebook ADs in automation workflows

- Onsite tools: widgets, banners etc.

What business problems are you solving with the product? What benefits have you realized?

With ExpertSender we have increased deliverability and openability our messages by several percent each compared to the previous supplier.

ExpertSender review by Dave S.
Dave S.
Validated Reviewer
Verified Current User
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"Amazing support and great deliverability."

What do you like best?

Expert Sender has amazing workflows and automation features. You can make them as simple or as complex as you like. We have several workflows setup now that cover the different life cycles of our subscribers.

Another feature that has been very helpful is the ability to create goals and then have workflows or new campaigns start or move to a different offer depending if the goal has been reached. Very powerful! We can now easily stop sending promotion series A when the user has converted and automatically move to a new promotion.

The other thing I like best about Expert Sender is their amazing support. Having a dedicated account manager has been great. It makes it so much easier to get assistance in creating a new campaign when you work regularly with someone that know your business setup and goals.

What do you dislike?

At first the functionality and many options available to use in creating campaigns was a bit overwhelming. This overwhelm didn't last long with the great customer support they provide. My account manager was great help in getting our initial workflows setup and running while we learned the system.

Recommendations to others considering the product

Take a demo and give it a test run, you will be impressed by what is possible. The do also really live up to their name. They truly are experts at delivering email.

What business problems are you solving with the product? What benefits have you realized?

We had a large promotion last summer that require a dramatically increased sending volume. Expert Sender worked with us to come up with a plan and add additional ips to our setup to accommodate this extra volume. The campaign was a great success.

ExpertSender review by Kevin M.
Kevin M.
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"Expert Sender are what they claim, experts in sending! "

What do you like best?

The software covers a lot of tools needed to organise and send daily mass mailing campaigns. From the list management tools to scheduling emails and workflows, you just know this is build by a team that knows what they are doing.

What do you dislike?

What I dislike is actually something you can like in the same time. But Expert Sender is very strict on the lists making sure your lists are clean. It's hard work but at the same time it's needed to get the best results.

Recommendations to others considering the product

Just get on the phone with one of their sales team and you will find out immediately what Expert Sender can do for you.

What business problems are you solving with the product? What benefits have you realized?

Emailing is becoming an art, if you don't know what you are doing you will not be able to get good results in terms of delivery. Expert Sender knows how to help you with that.

ExpertSender review by Łukasz L.
Łukasz L.
Validated Reviewer
Verified Current User
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content

"Great Marketing Automation tool!"

What do you like best?

- Deliverability for B2C probably the best on the market

- Relational data tables - a powerful feature for advanced segmentation and personalization

- Useful email personalization previewer

- Absolutely great support

- Price

What do you dislike?

- Lack of more specified documentation (but support will help you always)

- Too restricted email validating for B2B email addresses, many of valid email addresses are rejected

Recommendations to others considering the product

If you are searching for a solution which can be tailored to your business ExpertSender will be a good choice. Don't be scared of quite ascetic UI... what's on the inside that really counts :)

What business problems are you solving with the product? What benefits have you realized?

ExpertSender has helped us with using data stored in relational data tables for personalization and segmentation. This feature can not be found in other marketing automation tools at a comparable price.

ExpertSender review by User in Marketing and Advertising
User in Marketing and Advertising
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Verified Current User
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content

"Marketing automation in Automotive"

What do you like best?

We do appreciate the flexibility of the tool that allows us to integrate numerous services

and develop truly multi-level campaigns. By integrating our CRM system with ExpertSender

we rest assured that all the customer data is transferred smoothly and used in various business

scenarios, across different stages of customer journey. Having a dedicated Account Manager to

help us conduct the campaigns and solve potential issues is a huge added value.

What do you dislike?

There could be more ready-made integrations, however, the possibility to use API to connect

with virtually every 3rd party service compensates it. It also takes a bit time and effort to really

learn how to use the system efficiently.

What business problems are you solving with the product? What benefits have you realized?

Thanks to having our subscription form integrated both with the CRM and the mailing platform

we can inform every potential customer about their actions involving buying a car through mailing

communication sent regularly from ExpertSender. It’s a crucial part of a marketing strategy in the

automotive industry since it “guides” our lead through their entire lifecycle, from the moment of

signing up for a test drive up until the moment of their final decision – to buy, or not to buy. We can

also use additional scoring to adjust post-purchase communication with special offers.

ExpertSender review by Dennis H.
Dennis H.
Validated Reviewer
Review Source
content

"Head of Marketing and Development"

What do you like best?

It is a complex system to use, but it is easy to use it when you learn it. Expertsender has a really high standard of customer service. In our company we have a lot of different products which require a lot of attentions, where Expertsender is really good partner to have.

We use Expertsender to have a dynamic e-mail flow where it is important for us that the e-mail flow knows how to switch e-mail users to another e-mail flow if the user changes position in our end. This is something Expertsender is good as.

What do you dislike?

This is a minor problem for me, but if I had to mention something about Expertsender that could improve my experience with them. Would be a analyst to analyza your unit and what could be improved. E-mail marketing is getting harder and harder and sometimes it is nice to have a person who know the system in site out and can help improve deliverability. With this said Expertsender is more than happy to do it if you ask them, but it could be nice with a report system or personal service that could help you improve!

Recommendations to others considering the product

If you want a system that can handle a lot of data and give your customer a unique customer experience. Expertsender is very professional and profitable system to have. I can fully recommend your system!

What business problems are you solving with the product? What benefits have you realized?

Expertsender sender is a good place to make personal e-mail flows to you customers. We are using Expertsender because we want to give our customers a unique customer experience plus give them a in site of our business. It is very easy to make a e-mail flow and if you have any problems you will get fast and good customer service.

ExpertSender review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"It's great to work with Expertsender!"

What do you like best?

We appreciate the user-friendly interface, it is really easy to use. One of the most useful features is subscriber segmentation allowing us to track the actual engagement of recipients. The support team is full of creative ideas and we love the proactive attitude, especially when it comes to deliverability and handling related issues. Dedicated IPs are great for building sender reputation and maintain optimal email delivery in the long run. Although I have worked with many email platforms, I still think Expertsender is one of the best.

What do you dislike?

I’d like to see the Reports section more detailed and transparent, I’d love to be able to download visually appealing charts etc.

Recommendations to others considering the product

ExpertSender will provide you with all the necessary tools whether you are a beginner in email marketing or if you have been doing it for a long time. Plus, go for it if you value great support!

What business problems are you solving with the product? What benefits have you realized?

Conducting multi-channel campaigns for our clients. In ExpertSender we can easily track all their activities and results and facilitate various processes. They have been helping us to overcome multiple issues and improve the reputation of our sending domain, so we could increase the volume of emails sent and have better metrics.

ExpertSender review by Administrator
Administrator
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Verified Current User
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"Great Service with a nice Value for Money features."

What do you like best?

ExpertSender provided us with a price competitive solution when we were in the startup phase and it happened to be the best choice we could make, really good value for money. Our Account Manager has always been very supportive and innovative, helping us to choose the best mailing strategy for our type of business – we’ve learned a lot from him about the importance of segmentation and targeting your audience as well as the effective use of dynamic content to personalize emails. It’s crucial for a travel agency to react appropriately to our customer’s behavior online to maximize the conversion. The technologically advanced tools available in ExpertSender make virtually every business scenario possible and easy to execute

What do you dislike?

The thing I miss most regarding the platform is such a simple feature as excluding some segments of recipients when scheduling the newsletter. There’s no such option, so as a workaround you have to exclude certain users on the level of segments which makes it a bit bothersome and creates so many segments that you have to handle later on. One can find themselves a bit lost because of that and truth be told excluding recipients is something so basic that really helps (and most ESPs already have this option).

Recommendations to others considering the product

Devote some time to really get to know the platform and explore all the features. Arrange initial trainings with your appointed Account Manger as soon as you start using ExpertSender – not only will you strengthen the relationship, but they’ll also help you to map out the activities in the best way possible. Ask a lot of questions about the way segmentation works to dissolve any doubts. Overall, ExpertSender is a very complex solution and comes for a good price, so if you’re looking for a tool that will automatize as many things as possible and as much as possible, but you’re on a shoestring budget , go for it!

What business problems are you solving with the product? What benefits have you realized?

As I already mentioned, they were there for us when we just started our business, believing that we'd grow into the company that we are today and introduced us to the world of email marketing, which truly boosted our business activity. Their strategic advice and technical support allowed us to easily integrate and implement automation solutions that really provide great results.

ExpertSender review by Michael G.
Michael G.
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Verified Current User
Review Source
content

"Best in the business"

What do you like best?

ExpertSender is a robust, affordable solution that has brought my email marketing to the next level.

What do you dislike?

I suppose there are always more features to want, but if I'm honest, ExpertSender has more than enough to keep me busy for now, and I've been with them for over a year!

Recommendations to others considering the product

Simply contact them for a demo, everyone I've been in touch with at ExpertSender is friendly and knowledgable. After a brief introduction to the platform, I am certain you will be convinced of its edge on the market.

What business problems are you solving with the product? What benefits have you realized?

With ExpertSender I've been able to increase my customer retention and engagement by automating every step of the sales funnel.

ExpertSender review by Przemysław S.
Przemysław S.
Validated Reviewer
Verified Current User
Review Source
content

"Really great email marketing software "

What do you like best?

ExpertSender has several really useful tools. We were able to restore subscribers who left our website and shopping card without any purchases.

By using extended segmentation we're able to deliver relevant content which resonate with our customers. Thanks to that we have more completed transactions. We're satisfied with customer support, they are always open to help.

What do you dislike?

Getting back data from data tables sometimes could be annoying. It’s easier when you feel comfortable with SQL

Recommendations to others considering the product

Relatively affordable price it’s a plus

Honestly I can recommend this product

What business problems are you solving with the product? What benefits have you realized?

- Monetizing,

- Marketing automation,

- Stay connected with our clients.

- Real-time promotions and offers

ExpertSender review by Krzysztof S.
Krzysztof S.
Validated Reviewer
Verified Current User
Review Source
content

"ExpertSender is flexible and intuitive"

What do you like best?

We were able to send campaigns really fast without spending a ton of time to learning ExpertSender platform. In case of doubts or issues anytime we can count on support team especially in case of deliverability issues.

Everything you need to create and send your email campaign is in one place. We appreciate the segmentation that allows us create efficient campaigns.

What do you dislike?

Minor things, some of user tools could be more intuitive.

Recommendations to others considering the product

Just try it and see, highly reccomendable tool

What business problems are you solving with the product? What benefits have you realized?

We have recently implemented the subscription automation system. For the insurance industry, instant communication with the customers is important.

ExpertSender review by Aleksander B.
Aleksander B.
Validated Reviewer
Verified Current User
Review Source
content

"Top Deliverability! Excellent support, friendly staff"

What do you like best?

The speed of the platform is amazing.

Even complex segments load within seconds, never had anything loading for over 30 seconds.

UI and UX are great.

Deliverability.

What do you dislike?

Nothing really. Maybe only the fact that it doesn't have adnetwork integration and pulling creative / stats is done manually, but that's not a problem at all giving that most of such platforms aren't integrated with affiliate network tracking platforms.

Recommendations to others considering the product

Give it a shot.

I think if its good enough for me - it might be good enough for you ;)

What business problems are you solving with the product? What benefits have you realized?

Deliverability.

I'm sending emails to the lists with affiliate offers.

ExpertSender review by Emily C.
Emily C.
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Verified Current User
Review Source
content

"A truly great ESP (at last!) "

What do you like best?

It's rare to find an ESP that actually REALLY knows about delivery. The staff is extremely responsive and knowledgeable, and are also proactive to help head off any issues.

What do you dislike?

Having worked with many ESPs, there is usually a long list of complaints. It's rare to be disappointed with them about even a small thing.

What business problems are you solving with the product? What benefits have you realized?

Their delivery is great, and they always find a way to solve any problem we have - quickly. The platform is easy to use and flexible - great for a company where we don't have much time to train new employees.

ExpertSender review by Jagger B.
Jagger B.
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"Best ESP We Have Ever Used"

What do you like best?

We've used several ESP's (both Enterprise Level and other) and ExpertSender is by far a cut above. Their customer service is phenomenal and their segmentation abilities are really first class. The platform takes some getting used to and we aren't even close to utilizing it's full capabilities yet however we love what we have seen and definitely wouldn't hesitate to recommend to others looking for a solid solution to their email marketing needs.

What do you dislike?

Platform takes some getting used to and isn't necessarily as intuitive as we would like however overall it's great and anything that you need help with support is glad to assist with.

Recommendations to others considering the product

If you are looking for a full service ESP with excellent segmentation capabilities and amazing support this is your ESP.

What business problems are you solving with the product? What benefits have you realized?

A-Z solution for our email marketing needs.

ExpertSender review by Kamil S.
Kamil S.
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Verified Current User
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content

"Expert Sender review"

What do you like best?

We found here almost everything we need to execute our mailings and we've been achieving satisfying results. It's also good to see such complex platform developed by our fellow countrymen.

What do you dislike?

The interface is mostly intuitive but for me a little old school. There are plenty of options, which can however be considered both a pro and a con.

What business problems are you solving with the product? What benefits have you realized?

They help us to maximize email deliverability and the Experts staff is always very helpful in case we encounter any issues. We use Expert Sender API to send highly personalized emails.

ExpertSender review by Chithra M.
Chithra M.
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"One of the best company I have ever worked with "

What do you like best?

Their response is very fast and are just an email away if you need any help. They schedule online meetings without any hesitation for overseas customers. With time, you will experience how easy is it to use ExpertSender. The interface is easy to navigate. Deliverability team is doing a really good job.

What do you dislike?

Sometimes time zone can be a problem to reach out to them but they always reply to you at the very next available business hours.

Recommendations to others considering the product

You can go ahead and associate with ExpertSender. They live up to their words and helps with your issue.

What business problems are you solving with the product? What benefits have you realized?

At the beginning we were struggling with deliverability issues. Thanks to ExpertSender's support and advises we’ve solved this issue. At the moment we’re really satisfied with deliverability and open rate ratio.

ExpertSender review by Michał L.
Michał L.
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Verified Current User
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"Plenty of possibilities"

What do you like best?

Mostly in expertsender I value all the possibilities it gives to the user. You can not only create, manage and send e-mails, but also automate your work.

What do you dislike?

Could have more templates of e-mails in the builder.

Recommendations to others considering the product

Try it, and you will probably like it more than other.

What business problems are you solving with the product? What benefits have you realized?

It boosts our sales. Work great in B2B and also in B2C sectors. We use this product to improve deliverability rate and stay in touch with those subscribers who want receive more information about our services.

ExpertSender review by Valentina B.
Valentina B.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"I like working with Expertsender"

What do you like best?

I like working with Expertsender, It is a very serious company, with great ideas and very professional and lovely employees. They are proactive, they care about our company and results and always seek for the best solutions.

What do you dislike?

It is a bit expensive in comparison with other solutions.

What business problems are you solving with the product? What benefits have you realized?

We send out a lot of emails to our potential clients. With Expertsender we have overcome almost all our deliverability problems and improved the quality of our newsletters.

ExpertSender review by Richard H.
Richard H.
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Verified Current User
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"The complete package"

What do you like best?

Expert sender tech and support are second to none! Combine that with some of the best pricing in the market and you have a fantastic package!

What do you dislike?

I'm yet to come across anything I dislike.

Recommendations to others considering the product

Have a demo, you'll be blown away

What business problems are you solving with the product? What benefits have you realized?

Volume and deliverability. The team provides fantastic support for getting emails delivered and their tech helps volume.

ExpertSender review by Dr Carsten G.
Dr Carsten G.
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"Great support"

What do you like best?

They are very pro-active in observing issues and offering solutions.

What do you dislike?

The API should be fully backward comptabile to avoid having to touch it with new revisions.

What business problems are you solving with the product? What benefits have you realized?

Emailings

ExpertSender review by User
User
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"Personalized service - reasonable cost"

What do you like best?

Pretty much everything. Cost is always high. Expert Sender gets it done. My account manager is always there to help with advice from strategy to tech support.

What do you dislike?

I'd like to see more user manuals. I can visualize it better with a manual.

Recommendations to others considering the product

Use ES, you'll never be sorry. They are the best!

What business problems are you solving with the product? What benefits have you realized?

Getting more of our emails into the inbox. It's easy to ruin your deliverability these days. ES helps us keep it strong.

ExpertSender review by Laura B.
Laura B.
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"Great Company"

What do you like best?

I like that i can do almost everything for my business in one place.

What do you dislike?

there isn't anything that i dislike so far.

What business problems are you solving with the product? What benefits have you realized?

i m able to do a lot for my business on one place.

ExpertSender review by Calisse  J.
Calisse J.
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"Awesome system"

What do you like best?

It’s an innovative product and leading in its type of its similar software.

What do you dislike?

It’s was a bit hard to learn and use at first.

What business problems are you solving with the product? What benefits have you realized?

Sending email blasts to multiple viewers of my website.

ExpertSender review by Krzysztof S.
Krzysztof S.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Expertsender Review"

What do you like best?

very good contact, no delays in implementation

What do you dislike?

so far there were no problems. all OK

What business problems are you solving with the product? What benefits have you realized?

broadening cooperation with clients, no problems

ExpertSender review by User in Professional Training & Coaching
User in Professional Training & Coaching
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"One of the best marketing tools in the industry"

What do you like best?

Simplicity and an abundance of ways to reach our companies desired demographics

What do you dislike?

Not much to knock here, I would like to see a better entry price point for small to medium businesses though

What business problems are you solving with the product? What benefits have you realized?

Being able to market and target specific and multiple demographics with personalization.

Kate from G2

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