Exotel Customer Communication Platform Reviews & Product Details

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

Seller

Exotel

Discussions

Exotel Customer Communication Platform Community

Languages Supported

Arabic, English, Hindi

Solution Type

Best-of-Breed

Overview by

Exotel Marketing (Exotel is the emerging market’s leading full stack customer engagement platform. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 40 million engagements daily for over 6000 companies)

Pricing

Pricing provided by Exotel Customer....

Custom Solutions For Enterprises

Dabbler

₹9,999.00

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Top-Rated Alternatives

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User Insights

Average based on 90 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Exotel Customer Communication Platform Integrations

(2)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Sandesh Govalkar T.

Enterprise (> 1000 emp.)

3/9/2023

"Cloud telephony without frills"

3.5/5

What do you like best about Exotel Customer Communication Platform?

Robust infrastructure with fairly good uptime. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Though there is no issue with the uptime. Need to improve the support structure Review collected by and hosted on G2.com.

Nitin M.

Assistant Manager-Backend & Operations

Small-Business (50 or fewer emp.)

3/9/2023

"We are Using Exotel for a time, and this is much easier software."

4.5/5

What do you like best about Exotel Customer Communication Platform?

You can Easyly Configure any kind of required flow Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

it has a Waiting time or say call connect time of 25-30 secs, which is a bit higher. Review collected by and hosted on G2.com.

Neeraj R.

I.T Operation Engineer

Mid-Market (51-1000 emp.)

3/11/2023

"Very excellent support service"

5/5

What do you like best about Exotel Customer Communication Platform?

The customer support is best and the workflow is very fast. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Nothing. i would say you increase your customer support experience. Review collected by and hosted on G2.com.

vijay u.

software manager

Enterprise (> 1000 emp.)

3/9/2023

"quick response on raised ticket quick resolution on time"

5/5

What do you like best about Exotel Customer Communication Platform?

technical and support team sound good, they understand the requirements and provided us solution Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

doesn't find any dislike about Exotel teams Review collected by and hosted on G2.com.

Mr T.

network engineer

Enterprise (> 1000 emp.)

3/10/2023

"Exotel"

4.5/5

What do you like best about Exotel Customer Communication Platform?

any user can handle another user calling very smoothly. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

continuously receiving emails regarding Exotel Review collected by and hosted on G2.com.

Nishit C.

Senior Software engineer

Small-Business (50 or fewer emp.)

7/27/2022

"Excellent cloud based telephony and Message service provider platform"

4/5

What do you like best about Exotel Customer Communication Platform?

An excellent cloud-based telephone service provider with easy-to-integrate APIs and templates to get you started with a day. Reasonable pricing compared to peers and good customer support. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Nothing much about the service or product quality. Need to create more detailed and easy-to-access documentation about how to integrate with third-party tools or with APIs Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization

Small-Business (50 or fewer emp.)

11/4/2022

"Exotel Review"

4/5

What do you like best about Exotel Customer Communication Platform?

Exotel has always worked like a charm. There have been a few glitches, but it's easy to use, and it had everything we needed to keep our organisation working smoothly Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

There have been a few hiccups with the call not getting connected. But it works itself out pretty fast. Review collected by and hosted on G2.com.

RAJAN R.

Business Analyst

Enterprise (> 1000 emp.)

11/12/2022

"Exotel- The best of calling software tool."

5/5

What do you like best about Exotel Customer Communication Platform?

Its very easy to use due to its user friendly user interface. With stable internet you can make great quality calls. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Nothing as least helpful it is well and good Review collected by and hosted on G2.com.

Shankar A.

Inside sales specialist

Enterprise (> 1000 emp.)

8/24/2022

"Exotel- An efficient calling software tool available"

5/5

What do you like best about Exotel Customer Communication Platform?

The best quality calls you can make and receive using this software. With stable internet connection you can have best and uninterrupted call Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

No downsides or issues I had in this software Review collected by and hosted on G2.com.

Saurav S.

Digital Marketing Specialist

Mid-Market (51-1000 emp.)

12/22/2021

"Best Automated Phone System Technology"

5/5

What do you like best about Exotel Customer Communication Platform?

The overall functionality that it provides to the organizations and as a user, the easy way to set up the IVRS call campaigns is commendable. I would recommend this software over other similar software any day. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The prices of calls and SMS, along with the software cost, can be a burden for a startup company that wants to use it. You can plan better price offers for small and medium companies. Review collected by and hosted on G2.com.