Exotel Customer Communication Platform Reviews & Product Details

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

Seller

Exotel

Discussions

Exotel Customer Communication Platform Community

Languages Supported

Arabic, English, Hindi

Solution Type

Best-of-Breed

Overview by

Exotel Marketing (Exotel is the emerging market’s leading full stack customer engagement platform. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 40 million engagements daily for over 6000 companies)

Pricing

Pricing provided by Exotel Customer....

Custom Solutions For Enterprises

Dabbler

₹9,999.00

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Top-Rated Alternatives

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User Insights

Average based on 90 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Exotel Customer Communication Platform Integrations

(2)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Abhay S.

Mid-Market (51-1000 emp.)

3/9/2023

"Smooth onboarding and great service"

4/5

What do you like best about Exotel Customer Communication Platform?

Easy dashboard with max features required for daily call tracks. Support and resolution are good. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Need to work on UI & IX for easy understanding. Support TAT can be improved Review collected by and hosted on G2.com.

Dhritiman C.

Associate Product Support

Mid-Market (51-1000 emp.)

6/21/2023

"Awesome portal"

5/5

What do you like best about Exotel Customer Communication Platform?

Exotel is too much user-friendly software Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

I never faced any issue in Exotel, its too much helpful Review collected by and hosted on G2.com.

Tarun L.

Founder

Small-Business (50 or fewer emp.)

3/9/2023

"easy to plugin"

4/5

What do you like best about Exotel Customer Communication Platform?

easy to onboard & user-friendly dashboard. Good customer support & flexible pricing plans. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Slightly more expensive compared to other telephony solutions. Review collected by and hosted on G2.com.

Senthil k.

Manager operations

Small-Business (50 or fewer emp.)

3/9/2023

"Exotel user for 2 years"

3.5/5

What do you like best about Exotel Customer Communication Platform?

The productivity has been improved using the exotel Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

For each Service issues, the time taken for resolution is high. Review collected by and hosted on G2.com.

Gajendra S.

Manager of Sales

Small-Business (50 or fewer emp.)

11/24/2022

"Why not Exotel"

2.5/5

What do you like best about Exotel Customer Communication Platform?

The solution is as good as Knowlarity as the parent company which has bought Exotel is Ameyo, and there are one of the best solutions. The upside will be Ameyo coming to the picture to support the Exotel Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The after-sales service and support from their CSM team Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

They are providing Voice based solution to enterprises who want to address the below problem;

1. reaching out to the masses via voice call

2. helping enterprises to setup their cloud call center

3. helping organisations to increase customer engagement over voice rather than SMS and email

4. They are also providing dialer for the call center solution Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

3/31/2023

"We have been using exotel since last 3.8 years and exotel has all feature which a CS need"

4.5/5

What do you like best about Exotel Customer Communication Platform?

Call connection

App Bazar

Co worker groups Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Missed call percentage

No number to dial out - issue Review collected by and hosted on G2.com.

Shubham A.

Product Manager

Mid-Market (51-1000 emp.)

3/14/2023

"Best support team and call voice quality"

5/5

What do you like best about Exotel Customer Communication Platform?

Our team extensively uses exotel for dialer phone system and the feedback has been amazing. the voice call quality is A1 and the support team is always availble and resolve issues at the earliest. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

everything is great, the feedback is positive and encouraging. highly recommended. Review collected by and hosted on G2.com.

Panduranga R.

Small-Business (50 or fewer emp.)

3/13/2023

"Simply one of the best in business"

5/5

What do you like best about Exotel Customer Communication Platform?

We liked how prompt their customer support team is and specifically how well they scaleup without much of intervention Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Not much of things to dislike, pricing can be a bit more suitable for small scale startups Review collected by and hosted on G2.com.