--- title: Exela Digital Mailroom Reviews meta_title: 'Exela Digital Mailroom Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Exela Digital Mailroom works for a business like yours. aggregate_rating: rating_value: 1.5 review_count: 3 scale: '5' date_modified: '2026-07-12' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Exela Digital Mailroom Reviews **Vendor:** Exela Technologies **Category:** [Virtual Mailbox Software](https://www.g2.com/categories/virtual-mailbox) **Average Rating:** 1.5/5.0 **Total Reviews:** 3 ## About Exela Digital Mailroom Exela’s Digital Mailroom provides an end-to-end mail management solution that automatically processes, scans, and routes incoming documents, either on-site or at one of our many nationwide mail processing facilities. Digital Mailroom is a web-based, end-to-end workflow solution that enables organizations to streamline the intake and distribution of inbound mail. State-of-the art technology provides intelligent data extraction and indexing, automates formerly manual processes, and utilizes electronic delivery methods to route mail to the correct recipients. Outsourcing your mailroom to Exela will cover mailroom management, mail automation, and virtual mailroom services that can help ease your burden of managing physical mails while reducing your costs, improving mail security and traceability, and improving the overall experience. ## Exela Digital Mailroom Reviews ### 1. DMR is a Virtual mail post box where it transforms Physical mail into Digital mail, Scan Checks etc. **Rating:** 3.5/5.0 stars **Reviewed by:** vimal r. | Senior Test Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Exela Digital Mailroom?** DMR allows us to setup Virtual Business Addresses where we want our Mailroom and Perform image Scans on mails. It can Process Physical and Direct Check Deposits and also Assign Batch Deposits. **What do you dislike about Exela Digital Mailroom?** Still DMR does not Provide many Virtual Address locations for Organizations using Mailrooms Outside of USA. Mail Inbox page UI is little bit Scrambled and Overlapping when Viewing it Android Smartphones and iPhones. **What problems is Exela Digital Mailroom solving and how is that benefiting you?** DMR allows user to Scan thousands of Physical mail copies to digital image scans and provides wide Virtual address locations for Business Organizations across United States. Also it has very good Report Management Systems like generating Volume Reports, Audit Reports, Batch Deposit Reports, Check Deposit Reports, Inventory Reports etc. We can easily Reroute mail, Setup Projects & Roles and Create Mail Templates. ### 2. I wish I had believed the review before me and not signed up with Exela **Rating:** 0.0/5.0 stars **Reviewed by:** Kate B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Exela Digital Mailroom?** Their website is always available and can be accessed worldwide. **What do you dislike about Exela Digital Mailroom?** The most? Because I have a list. What I dislike the most is that the company fails to fix issues - the same problem will happen several times with no resolution. The most expensive problems I've been having with them are all related to the inability to access or process checks that my customers have sent to pay invoices. If I provide all of the details - I will run out of room in this review. Additional issues: sometimes mail notifications work, sometimes they do not. No one can provide answers regarding this. Historical reporting is nonexsitent. Or maybe they have just wiped my reports showing poor mail handling for my account. They outsource processing your mail to 3rd parties like credit collections agencies - without telling you. **What problems is Exela Digital Mailroom solving and how is that benefiting you?** Right now the only problem they are solving for me is to provide a single address that my customers and business contacts can send mail, checks, and other important documents. Unfortunately - the number of issues with actually receiving, accessing, or reporting on inbound mail prevent me from actually benefitting from the service. ### 3. Exela DMR is just OK, but the service makes me regret becoming a customer **Rating:** 1.0/5.0 stars **Reviewed by:** A G. | Human Resources/Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Exela Digital Mailroom?** The plans are priced competitively with many options to make the services attractive for both small startups and large companies **What do you dislike about Exela Digital Mailroom?** The service you receive is horrible. There is zero implementation support, only poorly written guides that either skip critical steps or don't cover certain key functionalities. And when things go wrong, you are screwed. It takes days to get a response and when you get a chance to speak with tech support, you get the same response: "let me check with the team" and you never hear back. If you rely on the timely processing of checks being mailed to your business, you should consider other vendors. **What problems is Exela Digital Mailroom solving and how is that benefiting you?** For a fully remote company, distributing mail can be challenging. Even Exela's clunky and slow system helps with the burden, - [View Exela Digital Mailroom pricing details and edition comparison](https://www.g2.com/products/exela-digital-mailroom/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+22%3A17%3A43+-0500&secure%5Bsession_id%5D=1955452d-03f3-4534-a018-3dc0b5184e24&secure%5Btoken%5D=72cf8f1f15bfcf32df89308c84c24afc01d13c01e9dc8e6b6f6d0f16578538f4&format=llm_user) ## Exela Digital Mailroom Features **Physical Mail** - Check Deposit - Package Handling - Shredding - Physical Storage - Mail Bundling **Software Platform** - Mobile Application - Notifications - Unlimited Cloud Storage - Multiple Logins - Filters **Agentic AI - Virtual Mailbox** - Autonomous Task Execution - Cross-system Integration ## Top Exela Digital Mailroom Alternatives - [US Global Mail](https://www.g2.com/products/us-global-mail/reviews) - 4.6/5.0 (85 reviews) - [Stable](https://www.g2.com/products/stable/reviews) - 4.9/5.0 (70 reviews) - [PostScanMail](https://www.g2.com/products/postscanmail/reviews) - 3.6/5.0 (13 reviews)