Evly Reviews & Product Details

The best thing about Evly is that you don’t need to be an IT specialist to work with it. Firstly, Evly’s Integration team handles everything from setup to training. All we had to do during the installation period was collect the necessary instructions, and that’s it. Second of all, the platform itself is pretty easy to navigate. It might not be the most aesthetically sophisticated tool, but it has helped our team successfully automate around 80% of all tickets. Review collected by and hosted on G2.com.

The only issue we see now is that there are no detailed data analytics yet. However, from what I’ve heard from their team, they are working on extending those features, so we hope to start using them in the nearest future. Review collected by and hosted on G2.com.

The main reason we chose Evly is that their team offered fast response times. At the beginning, we feared it might have been just marketing propaganda, but it turns out it’s reality. With Evly, our response times reached the 30-second mark. We haven’t provided such quick responses even when we had slow seasons, to be honest. Review collected by and hosted on G2.com.

Nothing to note here – we absolutely adore Evly for what it has done for our team. Review collected by and hosted on G2.com.

What stands out most for me is the automation. Evly is able to fully handle common requests such as cancellations, refunds, and straightforward order status updates from start to finish. This has led to noticeable cost savings for us. Now, our agents are able to focus their efforts on more complex cases instead of spending time on repetitive tasks. Review collected by and hosted on G2.com.

To get the most out of automation, you need clean processes. We had to tidy up some of our internal workflows before Evly could handle them. It was a bit of upfront work but worth it. Review collected by and hosted on G2.com.

Evly’s multilingual capabilities have been a complete breakthrough for us. We work with customers in five different countries and before using Evly we spent months trying to find native speaking agents or relying on awkward translation tools that often got things wrong. Now the AI handles conversations in multiple languages fluidly and naturally. The best part is that most of the time, our customers don’t even realize they’re speaking with AI. Review collected by and hosted on G2.com.

In rare cases some responses still need a bit of manual correction. We also had to finetune a few FAQs to make sure translations captured the right tone, especially for more casual customer queries. Once we adjusted the phrasing, everything has been running smoothly. Review collected by and hosted on G2.com.

Evly has become an essential part of our customer support setup. It handles after-hours support, and our customers get fast, helpful responses even when our team is offline. It integrates with our live chat and email, and the answers it gives actually reflect our brand voice. That was a big (and quite surprising) win for us. We especially love how easy it is to update its knowledge base, as we don’t even need a developer to do it. Review collected by and hosted on G2.com.

We do want to get proper data analytics from the tool in the near future. That said, their team is responsive to feedback, and we hear improvements are already in the works. Review collected by and hosted on G2.com.

The way Evly centralizes and organizes feedback was probably the highlight for our team. Every ticket, every customer comment, every issue is tagged and connected into a single system, which we have not had before. This allows me and our support agents to see what customers are asking for most often and what they have to say about our product as well. Review collected by and hosted on G2.com.

The analytics dashboard is not yet developed, but we hope that it will be in the nearest future. Review collected by and hosted on G2.com.

It’s super easy to use and the AI feels really natural. Our customers can finally stop waiting for the responses and get help in a matter of seconds. Even though now it mostly takes over simple questions about orders and shipping we are currently planning on training it to handle return cases as well. Review collected by and hosted on G2.com.

Sometimes it gives answers that are a bit too short, so we have to step in and add details. Not a big issue, but worth noting. Review collected by and hosted on G2.com.

Evly has been instrumental in lowering our churn rate. After our customers started getting relevant and helpful responses within seconds rather than hours, they stopped leaving. As a result, we've observed a decrease in churn of over 30% during the past two quarters, which has significantly benefited our bottom line. Review collected by and hosted on G2.com.

It took a few weeks of training before the AI fully matched our brand’s tone of voice. At first, it felt a little too formal, but with our feedback, it quickly adapted and now feels natural and on-brand. Review collected by and hosted on G2.com.

One of the biggest benefits has been how well Evly manages common customer requests without needing our team to step in. It handles tracking questions, return instructions, and order updates quickly and accurately. That’s freed up a lot of time for our agents to work on more complex or sensitive cases. Review collected by and hosted on G2.com.

No serious issues so far. We had to do a bit of cleanup in our support content to make sure everything was up to date, but once that was in place, Evly picked it up and ran with it. Review collected by and hosted on G2.com.

It’s so easy to integrate into the existing infrastructure that neither the customers nor the agents notice it. This has helped us during this peak season which always required a lot of extra hands. Now Evly handles most of the initial requests, and our agents mostly deal with more complex issues that either require negotiations, special offers, or some extra assistance. Review collected by and hosted on G2.com.

Everything works perfectly for us. The launch time did take some time, but for the accuracy we get it was worth it. Review collected by and hosted on G2.com.