Honestly, I was skeptical about “full automation” until we saw it actually work for us. Evly now handles around 85% of all our requests. These primarily include booking changes, cancellations, and some quick refunds without an agent touching them. And the best part is that the direct API connections make it seamless. As the result, our customers get their confirmation instantly, and my team doesn’t even need to intervene. Review collected by and hosted on G2.com.
Nothing to say here, really, as the whole set up of those API connections was on their teams end and went smoothly. Sure, it took some time to train the AI on our brand-specific tone of voice, but that was about it when it came to “drawbacks.” Review collected by and hosted on G2.com.
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