EPX Reviews & Product Details

Our representives take a very hands on approach to making sure what we have requested is achieved in the best possible way with efficiency and follow up. Greg responds to all of our inquiries with tenacity when needed and he pulls the right company resources together to find and solve any problems or technological challenges quickly. Review collected by and hosted on G2.com.

There are very few things that we dislike about EPX. At times, the turnaround time for larger orders seemed to take longer than we had hoped. When we did inquire our representative Greg was on top of things right away with no questions asked. Review collected by and hosted on G2.com.

We really enjoyed how quickly it was to get our system up and running. Converting over from an existing processor can be troublesome at times, but the equipment arrived and EPX integrates with our software vendors which made the switch much easier. Chip credit card processing times at our point of sale are just about as quick as they were with the swipe method. Review collected by and hosted on G2.com.

We're still a bit early in the transition, so it is hard to say if there is anything that substantially wrong. We did have the wrong limit configured for our processing but Charles, who set up our account, fixed it within an hour for us. We are still waiting for our first monthly statement to see how it accurate it was with the estimate during the sales relationship. Review collected by and hosted on G2.com.

EPX is easy to use, flexible, and cost effective. We switched to EPX from from Payment Vision when we deployed online loan payments and decided we could also use their admin interface for our Call Center and Collections. The application is so easy to use training is a snap. We saved a lot in settlement by switching, plus assure only debit cards or ACH are used for loan payments for compliance purposes. Review collected by and hosted on G2.com.

No dislikes to report. While nothing is perfect, there have been no issues that were not quickly resolved. Review collected by and hosted on G2.com.

We have been partnering with EPX for quite a few years and I must say that they have been our payment processor of choice for a number of reasons. First, they have always provided excellent support if our clients had any issues surrounding payments. Their platform has been rock solid and in processing both ACH and CC payments. EPX offers an excellent reporting platform allowing our clients to simplify their reconciliation process. Review collected by and hosted on G2.com.

Our clients are all asking for a P2PE certified solution and EPX is moving in that direction. Review collected by and hosted on G2.com.

The reports are very user friendly and provide great detail. Review collected by and hosted on G2.com.

I dislike the Equipment cost that is associated with accepting credit cards. The processor receives income from each transaction and equipment. Review collected by and hosted on G2.com.

EPX cares about our business, and goes the extra mile to work with us to help find ways to solve our opportunities. Their integration team is always very quick to respond to requests. They are willing to spend time with us when we need it. They may not always have exactly what we ask for, but they always help us find a way to solve for what we need. Review collected by and hosted on G2.com.

We don't have any issues with EPX, everything works fine. Additional functionality would always be nice, e.g. allowing us to limit payment options. Review collected by and hosted on G2.com.

We never have a problem with the machines, they work great. And the payments are there the next day, good system Review collected by and hosted on G2.com.

They only think I don't like is always changing the password. Review collected by and hosted on G2.com.

Any issue I have come across, even if it is not EPX's issue, have been resolved to my satisfaction. Review collected by and hosted on G2.com.

There is nothing I can state negatively about EPX. I have not used their software in a few years but was part of the initial setup. Review collected by and hosted on G2.com.

The process is simple and seamless. We were able to use this solution to offer a new payment option within online banking and over the phone transactions. Review collected by and hosted on G2.com.

The chargeback documentation requires a transcription of the conversation. We record conversations for authorization of payments, and they are not considered sufficient evidence when disputes arise. Review collected by and hosted on G2.com.

The reports are detailed and the representative are very responsive and helpful. Review collected by and hosted on G2.com.

Searching a wider date range takes time to load Review collected by and hosted on G2.com.