# EPX Reviews **Vendor:** North **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 4.4/5.0 **Total Reviews:** 21 ## About EPX Founded in 1979, Electronic Payment Exchange (EPX) is a full-service credit card, debit card, stored value, and electronic check (ACH) payment transaction processor with over $18 billion in annual processing volume. Leveraging its unmatched expertise in processing security allows EPX to offer merchants the most secure and cost-effective payment processing services. As a wholly owned subsidiary of North American Bancard Holdings, a leader in the electronic payment processing industry, EPX continues its cutting-edge research to build, implement, and support industry-leading payment processing solutions that facilitate PCI compliance, merchant protection, and drive consumer confidence. ## EPX Reviews ### 1. EPX - A Great Company with Great Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy B. | Network Analyst III, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2017 **What do you like best about EPX?** Our representives take a very hands on approach to making sure what we have requested is achieved in the best possible way with efficiency and follow up. Greg responds to all of our inquiries with tenacity when needed and he pulls the right company resources together to find and solve any problems or technological challenges quickly. **What do you dislike about EPX?** There are very few things that we dislike about EPX. At times, the turnaround time for larger orders seemed to take longer than we had hoped. When we did inquire our representative Greg was on top of things right away with no questions asked. **What problems is EPX solving and how is that benefiting you?** EPX for payment processing with the Ingenico terminals has been a seamless solution. Their support in conjunction with our EHR vendor and our application analysts has overcome many challenges to help us meet aggressive timelines with solutions that no other clients had yet to complete. ### 2. Quick set up and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul T. | Director of IT and Development, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2017 **What do you like best about EPX?** We really enjoyed how quickly it was to get our system up and running. Converting over from an existing processor can be troublesome at times, but the equipment arrived and EPX integrates with our software vendors which made the switch much easier. Chip credit card processing times at our point of sale are just about as quick as they were with the swipe method. **What do you dislike about EPX?** We're still a bit early in the transition, so it is hard to say if there is anything that substantially wrong. We did have the wrong limit configured for our processing but Charles, who set up our account, fixed it within an hour for us. We are still waiting for our first monthly statement to see how it accurate it was with the estimate during the sales relationship. **What problems is EPX solving and how is that benefiting you?** We converted over to a more secure payment processing system ### 3. EPX Is the right choice. **Rating:** 5.0/5.0 stars **Reviewed by:** Jill H. | VP Support Services, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2017 **What do you like best about EPX?** EPX is easy to use, flexible, and cost effective. We switched to EPX from from Payment Vision when we deployed online loan payments and decided we could also use their admin interface for our Call Center and Collections. The application is so easy to use training is a snap. We saved a lot in settlement by switching, plus assure only debit cards or ACH are used for loan payments for compliance purposes. **What do you dislike about EPX?** No dislikes to report. While nothing is perfect, there have been no issues that were not quickly resolved. **Recommendations to others considering EPX:** Get started today. **What problems is EPX solving and how is that benefiting you?** Gave us th ability to accepted loan payments from any FI as ACH or Debit card. We are also planning to deploy PayPage to collect registrations from non-members. ### 4. EPX for all electronic payments! **Rating:** 4.5/5.0 stars **Reviewed by:** Ken B. | Managing Partner / Executive Vice President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2017 **What do you like best about EPX?** We have been partnering with EPX for quite a few years and I must say that they have been our payment processor of choice for a number of reasons. First, they have always provided excellent support if our clients had any issues surrounding payments. Their platform has been rock solid and in processing both ACH and CC payments. EPX offers an excellent reporting platform allowing our clients to simplify their reconciliation process. **What do you dislike about EPX?** Our clients are all asking for a P2PE certified solution and EPX is moving in that direction. **What problems is EPX solving and how is that benefiting you?** EPX provides an excellent API for integrating into our healthcare payment solution. The biggest benefit has been a highly reliable payment processing platform. ### 5. Electronic Payment Exchange **Rating:** 4.5/5.0 stars **Reviewed by:** Keith C. | Chief Accountant, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2017 **What do you like best about EPX?** The reports are very user friendly and provide great detail. **What do you dislike about EPX?** I dislike the Equipment cost that is associated with accepting credit cards. The processor receives income from each transaction and equipment. **What problems is EPX solving and how is that benefiting you?** We are having a few issues with our clerks overcharging customers. Once this happens the refund process is extremely long 5 to 10 business days. Our customer are upset of the length of time for the refund to go back into there bank account. ### 6. Good solution, great partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2017 **What do you like best about EPX?** EPX cares about our business, and goes the extra mile to work with us to help find ways to solve our opportunities. Their integration team is always very quick to respond to requests. They are willing to spend time with us when we need it. They may not always have exactly what we ask for, but they always help us find a way to solve for what we need. **What do you dislike about EPX?** We don't have any issues with EPX, everything works fine. Additional functionality would always be nice, e.g. allowing us to limit payment options. **Recommendations to others considering EPX:** If you have minimal needs, and know exactly what you want, there are probably multiple companies that can help you. If you need a partner that can work with you, provide you direction, and help you get started, EPX is a great partner for that. **What problems is EPX solving and how is that benefiting you?** We are providing a payment service for multiple clients, and EPX has helped us to have a single efficient process for all clients, while still enabling unique features for each of our clients. ### 7. Epx **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Manager, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2017 **What do you like best about EPX?** We never have a problem with the machines, they work great. And the payments are there the next day, good system **What do you dislike about EPX?** They only think I don't like is always changing the password. **What problems is EPX solving and how is that benefiting you?** The next day payments, that's what I like. ### 8. EPX provides superior support. **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Patient Financial Services Systems, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2017 **What do you like best about EPX?** Any issue I have come across, even if it is not EPX's issue, have been resolved to my satisfaction. **What do you dislike about EPX?** There is nothing I can state negatively about EPX. I have not used their software in a few years but was part of the initial setup. **What problems is EPX solving and how is that benefiting you?** Just this week we had an issue with accepting credit card payments. The issue was actually with another vendor. Greg coordinated three different business, Amano, PSX & Acceo to get the issue resolved. ### 9. EPX Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2017 **What do you like best about EPX?** The process is simple and seamless. We were able to use this solution to offer a new payment option within online banking and over the phone transactions. **What do you dislike about EPX?** The chargeback documentation requires a transcription of the conversation. We record conversations for authorization of payments, and they are not considered sufficient evidence when disputes arise. **What problems is EPX solving and how is that benefiting you?** Indirect loan payments and over the phone loan payments. ### 10. Very useful for reconciliations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2017 **What do you like best about EPX?** The reports are detailed and the representative are very responsive and helpful. **What do you dislike about EPX?** Searching a wider date range takes time to load **Recommendations to others considering EPX:** Reporting and support from the EPX team is great **What problems is EPX solving and how is that benefiting you?** It helps greatly with reconciliations. ### 11. Easy to Understand **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2017 **What do you like best about EPX?** Daily statements make it easy to enter and track fees in quick books **What do you dislike about EPX?** I have found nothing wrong with this product **What problems is EPX solving and how is that benefiting you?** Tracking fees and charges much easier with daily statement ### 12. Its Ok but needs to be easier and more like other machines in most retail shops **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2017 **What do you like best about EPX?** the nice screen it signs very nice the machine has good quality **What do you dislike about EPX?** the fact that you use the chip for credit only and must swipe for debit and if customer does that before selection is made it locks up system for a few minutes. these machines should be constant across the board. it has poor options with GBMS as POS. **What problems is EPX solving and how is that benefiting you?** N/A ### 13. Proactive Customer Service results in a valued customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2017 **What do you like best about EPX?** The monthly status reports provided are personalized and outstanding. It provides a snapshot of changes that may require further follow-up. The EPX team has made themselves available in a timely manner for anything that we need to address. **What do you dislike about EPX?** Nothing comes to mind. EPX is generally solid all around. **Recommendations to others considering EPX:** Put them to the test. **What problems is EPX solving and how is that benefiting you?** Downgrades including EIRFs. Helped to maximize our run rates. ### 14. EPX Provides a good value for quality merchant services processing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2017 **What do you like best about EPX?** EPX has been extremely easy to deal with concerning our merchant service processing. Their fees are very competitive as well. **What do you dislike about EPX?** The only dislike I may have is that customizing the reports is not as user-friendly as I would like. **What problems is EPX solving and how is that benefiting you?** As more and more companies continue to pay via credit card, EPX is helping our company keep our merchant service fees as low as possible, while processing customer payments in an extremely timely manner. ### 15. Quick response and great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2017 **What do you like best about EPX?** Greg was a big help with solving an issue we had as far as refunding payments. **What do you dislike about EPX?** There is nothing that I have encountered so far that I dislike. **What problems is EPX solving and how is that benefiting you?** We are using EPX for Credit Card payment processing. It is simple to follow the report. ### 16. President, TabaPay **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2017 **What do you like best about EPX?** 1. great support staff 2. great availability 3. flexible business arrangements 4. Greg S. is great. **What do you dislike about EPX?** sometimes they get too busy, daily reports are not accurate for some networks. **Recommendations to others considering EPX:** great acquiring platform, very easy if you use their bank. **What problems is EPX solving and how is that benefiting you?** visa/mc acquiring ### 17. Excellant Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2017 **What do you like best about EPX?** EPX is very help, quick to respond, and provides great partnership **What do you dislike about EPX?** Fraud Protection is something I believe we could work toward improving on both sides **What problems is EPX solving and how is that benefiting you?** Be able to provide a trustworthy gateway payment resource to our customers. ### 18. The process for verification is cumbersome. **Rating:** 1.0/5.0 stars **Reviewed by:** Brian L. | Sales Associate, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2017 **What do you like best about EPX?** I like that we get paid and can apply payment when convenient for me. **What do you dislike about EPX?** The verification process doesn't always work as expected. **What problems is EPX solving and how is that benefiting you?** Efficient for our customer **Official Response from Samantha Shattuck:** > Hi Brian, Thank you for the feedback! It sounds like you might be using the Account Updater feature. Our IT team is currently working on streamlining that AAU process, but it is still a work in progress. If you have any issues, please always feel free to reach out to our customer service at (866) 581-5239. ### 19. EPX **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2017 **What do you like best about EPX?** The reporting is very user friendly once you learn the software. It saves us time balancing our books and keeping us on track **What do you dislike about EPX?** It took sometime to learn and l still struggle to navigate the system and do not understand all of the software **What problems is EPX solving and how is that benefiting you?** Cost effective ### 20. Great partner to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2017 **What do you like best about EPX?** The level of support and industry knowledge. **What do you dislike about EPX?** We have not found anything we dislike about EPX. **What problems is EPX solving and how is that benefiting you?** ACH processing ### 21. Good Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2017 **What do you like best about EPX?** I like that I can get prompt Reporting!! **What do you dislike about EPX?** The website could stand to be a little more user friendly! **What problems is EPX solving and how is that benefiting you?** Quickly view reports! ## EPX Discussions - [Will the EPX payment solution work with my existing point-of-sale? Also, can it work as a standalone countertop terminal if I want to keep it separate from my POS?](https://www.g2.com/discussions/equipment-29511b46-c820-4dc1-bd2f-5f2041c85b67) - 1 comment, 1 upvote - [Is it easy to convert from my current payment processor to EPX?](https://www.g2.com/discussions/switching-payment-processing-to-epx) - 1 comment, 1 upvote - [Why is chargeback processing easier with EPX?](https://www.g2.com/discussions/chargebacks-898e9a7c-623b-4c10-b26c-d8fea8d01b5e) - 1 comment, 1 upvote - [If a franchisee has several locations will that person be able to view all the locations he or she owns?](https://www.g2.com/discussions/reporting-capabilities-for-multiple-locations) - 1 comment, 1 upvote - [If a franchisee location is trying to find a payment history, will our back office be able to assist?](https://www.g2.com/discussions/5306-back-office) - 1 comment, 1 upvote - [View EPX pricing details and edition comparison](https://www.g2.com/products/epx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A40%3A27+-0500&secure%5Bsession_id%5D=1ecd8bd2-29a0-4972-b784-4a58a1821c24&secure%5Btoken%5D=311015364faabc26cecc740700a2c9e7a64386cd965f01fa532c2a0c9f9585d6&format=llm_user) ## EPX Features **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Payment Options** - Multi-Currency - Online payment portal **Security** - POS Verification **Platform** - Accounting integration - E-commerce Integration ## Top EPX Alternatives - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,672 reviews) - [Amazon Pay for Business](https://www.g2.com/products/amazon-pay-for-business/reviews) - 4.5/5.0 (568 reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (445 reviews)