# Epicor BisTrack Reviews **Vendor:** Epicor **Category:** [Construction ERP Software](https://www.g2.com/categories/construction-erp) **Average Rating:** 4.2/5.0 **Total Reviews:** 37 ## About Epicor BisTrack Epicor BisTrack is ERP software built for the building supply industry, delivering a comprehensive suite of powerful, purpose‑built tools that help businesses maximize profits, drive operational excellence, and gain unmatched visibility across their entire operation. Developed by industry experts, BisTrack is specifically designed to address the real‑world challenges building supply businesses face-unlike generic ERP solutions that rely on add‑ons or costly customization. BisTrack helps organizations streamline inventory management, optimize sales processes, and automate key business operations, empowering teams to enhance productivity, bolster security, increase margins, and operate more efficiently. With integrated tools that support day‑to‑day execution across the business, BisTrack enables companies to build a more resilient and scalable operation while staying competitive in a demanding market. Trusted by building supply businesses across multiple segments, BisTrack consistently delivers value - reflected in its 99% retention rate and recognition as the #1 trusted ERP provider for the building supply industry. ## Epicor BisTrack Reviews ### 1. COMPREHENSIVE ERP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Epicor BisTrack?** COMING FROM HAVING AN ERP THAT WAS VERY INEFFECIENT, BISTRACK IS WONDERFUL FOR KEEPING ALL INFORMATION ACCESSIBLE IN ONE PLACE AND IS EASY TO NAVIGATE. **What do you dislike about Epicor BisTrack?** THE BIGGEST PROBLEM WE HAVE IS THE SPEED OF THE APPLICATION. THERE IS A LOT OF LAG. **What problems is Epicor BisTrack solving and how is that benefiting you?** THIS IS A COMPREHENSIVE ERP THAT KEEPS ALL DOCUMENTATION IN ONE PLACE AND MAKES IT EASY TO RETAIN AND FIND HISTORICAL DATA. ### 2. Tracking of the material from its purchase **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Epicor BisTrack?** Epicor BisTrack brings great value to the construction company, as it monitors suppliers with the acquisition of materials and product prices. It allows us to make an adequate estimate of the necessary product for the month. Additionally, by creating alerts, we can monitor increases or reductions in cost per unit. This is a great advantage. The mobility and multi-platform capability that Epicor BisTrack provides is also something that, once you get used to it, you need for all types of software. **What do you dislike about Epicor BisTrack?** At first, it may be a bit difficult to adapt to the functioning of the application. But with the good training and support they offer us, this is more than resolved. If they put the app in front of you without any kind of training, it can be quite confusing to understand the relationship between the different modules. It is important to establish several specialized users in BisTrack within the company. This will allow having personnel to train colleagues in the future. **What problems is Epicor BisTrack solving and how is that benefiting you?** As far as I'm concerned, it is a young company with relatively new and innovative software. This can cause some occasional problems, such as incorrect configurations. Generally, this type of problem has been resolved by them without any issues. ### 3. Quality Product with continued development and education **Rating:** 4.0/5.0 stars **Reviewed by:** Chris J. | Construction Superintendent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Epicor BisTrack?** It's a dynamic product that keeps evolving with industry. It has been very easy to use and intergrate into the construction field. It has a large number of features that allow us to communicate as a team effectively and provide supporting documents all in one platform. **What do you dislike about Epicor BisTrack?** The learning curve for veterans in the field can sometimes be difficult. **What problems is Epicor BisTrack solving and how is that benefiting you?** Scheduling, meetings, team based communication with supporting documents, drawings and files on hand. ### 4. Hesitant at First, but Extremely Impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Epicor BisTrack?** Ease of use, extremely customizable, overall a great program. **What do you dislike about Epicor BisTrack?** Training modules provided by Epicor are not the best. **Recommendations to others considering Epicor BisTrack:** The software may not do what you want right off the bat, but Epicor will get it there **What problems is Epicor BisTrack solving and how is that benefiting you?** We use this as the backbone of our operation, it has replaced 3 programs so far! ### 5. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth B. | Scheduling Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Epicor BisTrack?** Epicor BisTrack helps us keep track of inventory and we can build kits for our products. The kits are simple to use.The system has a scan track option that uploads the paper copies of delivery tickets, pick tickets etc into the main system under related documents so you have all files electronically stored. **What do you dislike about Epicor BisTrack?** Invoicing takes 5 steps which is too many. Once the ticket has been picked, you have to mark delivered, then you must complete the AVO's. After that then you must approve the orders, then click invoice. I believe there should be a way to combine some of these steps.I also wish you could pick multiple orders at once instead of individually. **Recommendations to others considering Epicor BisTrack:** Make sure that you have a dedicated kit person **What problems is Epicor BisTrack solving and how is that benefiting you?** Keeping track of inventory is much easier, and the reports you can run help me a lot. ### 6. Great System, great people behind this. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** Bistrack is a robust system, allowing more efficency at the POS, dispatch and purchasing. **What do you dislike about Epicor BisTrack?** User permission settings seem either overly complicated or not extensive enough at times. **What problems is Epicor BisTrack solving and how is that benefiting you?** Dispatch and delivery are smoothed right out, as is proper purchasing using the suggested ordering system. ### 7. BisTrack Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Candy L. | Business Process Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** I love the smart objects and BI tools in bisTrack. They allow us to provide real time information to make business decisions in the present not based on what happened yesterday. They also assist in our ongoing process improvement projects. The ability to create and facilitate workflow with the smart objects is a huge benefit to streamlining all of our back office processes as well as many of the operational processes as well.. **What do you dislike about Epicor BisTrack?** I would like to see more abilities to collect data from outside sources via bisTrack cloud and more flexibility with importing/relating data from outside sources. **Recommendations to others considering Epicor BisTrack:** Take advantage of all the tools bisTrack has to offer. It is a very robust offering and the value is in the BI **What problems is Epicor BisTrack solving and how is that benefiting you?** Many, we have several work flow processes that used to require multiple emails or follow up procedures. Today they are managed with a smart object "form" to collect the process data and dashboards are used to assign and monitor the follow up and follow through. ### 8. LONG TIME COMING...... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** our old system was not a windows based program - you are able to move thru your daily task much easier and the dashboard - and smart-views are very helpful. **What do you dislike about Epicor BisTrack?** i would like to be able to use this with two screens because i work with more than one module at a time. In the bank rec transaction that go to GP i would like to have labels on the entries so they are easier to find later. **Recommendations to others considering Epicor BisTrack:** enable two screen usage . When coming on board with BisTrack set aside some additional support for like six months after go live. It is nice to be able to work with the program before it goes live but things happen after that you may not have anticipated. There are times you need support immediately and it would be nice to have "one rep". **What problems is Epicor BisTrack solving and how is that benefiting you?** we are able to limit what employees can see and do - being able to use related documents saves time in research. Cash drawers are much easier to reconcile. ### 9. Mostly quick and easy...but only mostly. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** Most information is very easy to find. The Related Documents feature is very powerful and very useful. The Preview Pane also helps make short work of thumbing through a list of Sales Orders to see what is on them. Additionally, most everything is integrated into one nice package. No third party dispatch software or document management. **What do you dislike about Epicor BisTrack?** We moved from Falcon/Catalyst. Certain things we could do in that package are more difficult to do in BisTrack. Contract Billing is a good example. **Recommendations to others considering Epicor BisTrack:** Take your time with the transition. Get it right. Ask lots of questions. Review all of your business practices and figure out what might need to change do to BisTrack. Get this in line before go-live. **What problems is Epicor BisTrack solving and how is that benefiting you?** The management team has a much better view to exactly what is going on in the company. Using Dashboards and Smart Views keeps management team more up to date. Dashboards have also been useful to keep our Sales staff in the loop. They can track their business quicker and easier. ### 10. Support could be better sometimes it takes a long time to get help **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** I like the program. Bistrack seems easier to me than what we were using before. **What do you dislike about Epicor BisTrack?** Training you have to pay to be able to use it for all your employees. I feel we are paying enough that we should get training for free. **Recommendations to others considering Epicor BisTrack:** I recommend it but I also tell them some of the drawbacks. **What problems is Epicor BisTrack solving and how is that benefiting you?** Getting people to use different areas correctly. ### 11. The best ERP system for LMB companies **Rating:** 4.5/5.0 stars **Reviewed by:** Rick C. | System Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** The versatility to manage every aspect of our business and the support to make sure everything runs smooth **What do you dislike about Epicor BisTrack?** There isn't much to dislike. Being in the IT department, the upgrade process can get troublesome, but that is to be expected for such a powerful program. **Recommendations to others considering Epicor BisTrack:** If you're in the Lumber/Building Materials market and are looking for the perfect ERP system, there are none better than Bistrack to fulfill just about every need you have. **What problems is Epicor BisTrack solving and how is that benefiting you?** From inventory to financing, ordering to logistics, sales to scheduling, it does everything we need to help the company run efficiently. ### 12. Powerful and customizable software **Rating:** 3.0/5.0 stars **Reviewed by:** Ehren S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** Pricing options are robust and able to be made as complex as you want. Electronic attachments and notes are great for record keeping. inventory and costing are powerful and easy to use **What do you dislike about Epicor BisTrack?** Lag time when changing screens and inputting data is significant. Direct orders need work, they are difficult to work with throughout the process. **Recommendations to others considering Epicor BisTrack:** Try it out first. make sure you comprehend the lag time that is implicit. I would not recommend this for a less that 30 users and $10mil annual revenue company. **What problems is Epicor BisTrack solving and how is that benefiting you?** I'm better able to control user inputs and have strong financial control of all transactions easily. ### 13. Complex, but capable. **Rating:** 4.0/5.0 stars **Reviewed by:** Mike W. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** Inventory and document management are great. **What do you dislike about Epicor BisTrack?** Order processing options for staging and complete shipping orders could be better (options to automatically print a pick ticket on a given day for fulfillment, or lock down an order as 'ship complete' to prevent picking if the entire order is not fillable). **What problems is Epicor BisTrack solving and how is that benefiting you?** The reporting features have been a huge boon. BisTrack gives easy access to a variety of important business data with relatively simple implementation. Smart views and dashboards are great. ### 14. Wonderful Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** Just how much is to offer with the platform that has been developed. **What do you dislike about Epicor BisTrack?** The lay out looks a little dated. Could uses some updating making it look more modern to the newer users. **Recommendations to others considering Epicor BisTrack:** Absolutely make the switch to this platform. The benefits are endless. **What problems is Epicor BisTrack solving and how is that benefiting you?** Day to Day operations which is solving all issues. The ability to see how much is being made and how much is being lost. ### 15. Great experience. Really helped me see the depth of BisTrack and how I can use it more effectively. **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas B. | Training & Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** The round tables. Listening to the other similar companies and how they use Bistrack in their business. **What do you dislike about Epicor BisTrack?** Some of the classes were a little stale that did not involve group discussions. **Recommendations to others considering Epicor BisTrack:** Be patient and always be exploring and learning the many uses of Bistrack. **What problems is Epicor BisTrack solving and how is that benefiting you?** Specifically training. I was able to create a training program with the help of Epicor's videos and material. ### 16. Bistrack Training and Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** I do like that the reporting utilizes Crystal Reports and SQL which allows us customization from the boxed reports we'd usually get in Falcon. **What do you dislike about Epicor BisTrack?** Though the interface is easy for an admin to get use to it can be information overload for a new user use to Procomm but that's an easy tradeoff for what we can do with Bistrack. **What problems is Epicor BisTrack solving and how is that benefiting you?** Delivery and Dispatch (Journey Planner) is an upgrade from previous Epicor packages and assists offsite dispatchers in combination with GPS insight fleet tracking better manage a fleet. ### 17. Better Every Year **Rating:** 4.0/5.0 stars **Reviewed by:** Rob M. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** The information changes each year. This justified the need to attend annually to management. The keynote speaker this year was better than years past. I feel like his message was possible and upbeat. **What do you dislike about Epicor BisTrack?** Topics could be detailed better in description of what areas the classes are covering. Also a better idea of what classification the job area the topic would be covering. I.E. Accounting, Administration, Sales, ect. **What problems is Epicor BisTrack solving and how is that benefiting you?** Enjoyed learning about the Smart Tabs and the functions. The boot camp was beneficial but could have used more topics. ### 18. Still getting things rolling **Rating:** 4.0/5.0 stars **Reviewed by:** Chad G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** How everything is tied together. Being able to scan documents. Mobile apps. **What do you dislike about Epicor BisTrack?** Some things don't work like they should when they are rolled out. Some reports aren't polished, seem more like they are in development. **What problems is Epicor BisTrack solving and how is that benefiting you?** Efficiencies with documents. Shrinking the distance between branches--centralizing processes. ### 19. Stages of an Order Keep Us on the Same Page **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** BisTrack order stages beautifully keep us on the same page, engaged in one digital conversation, **What do you dislike about Epicor BisTrack?** User experience is kind of raw and ugly. Essential functionality, like printing or updating the stage/status is often found by right clicking. But in all, the functionality is very robust and works great! **Recommendations to others considering Epicor BisTrack:** Get everybody communicating to each other about adapting processes to BisTrack. **What problems is Epicor BisTrack solving and how is that benefiting you?** One digital, public conversation helps us communicate so much better than many private, in-person or paper conversations. ### 20. Great experience and information! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Epicor BisTrack?** We most appreciate the The comradely and info of fellow users. Some very good instructors. **What do you dislike about Epicor BisTrack?** A few of us got a little lost in the BI boot camp. Instructor was monotone. **What problems is Epicor BisTrack solving and how is that benefiting you?** Inventory management and accurate costing. ### 21. Bistrack for Better Control **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer R. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** Since we have been using Bistrack, we have noticed that our sales team has become more efficient. Bistrack is a user friendly program allowing us to perform our jobs more efficiently. **What do you dislike about Epicor BisTrack?** Our major complaint is the time it takes for support to respond when we have an issue we need help with. **Recommendations to others considering Epicor BisTrack:** Get plenty of training. **What problems is Epicor BisTrack solving and how is that benefiting you?** We can provide better customer service. We're more efficient. ### 22. BisTrack review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** Coming from ECS Pro there are lots of things to like. It's a modern system, truly GUI. If I had to pick one thing, it would be cloud hosting. **What do you dislike about Epicor BisTrack?** My major issue with BisTrack is the fact that you're locked out from the rest of the system when there's a popup window. **What problems is Epicor BisTrack solving and how is that benefiting you?** More access to information for our outside sales force. ### 23. Bistrack give us the best chance to succeed. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** There is a lot of power in what it can do. If you know enough about SQL, you can create reports and views to get the info that you need. **What do you dislike about Epicor BisTrack?** I believe that the training could be improved upon. It is difficult for us to train people the correct way. **Recommendations to others considering Epicor BisTrack:** Learn the system before you roll. It is very powerful, but if you do not learn it ahead of time, it is very difficult to pick it up live. **What problems is Epicor BisTrack solving and how is that benefiting you?** We have been able to create multiple dashboards/smartviews which have really sped up the decision making process. ### 24. Longtime User **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** Customizable, variety of ways to search and compile data (searches, reports, dashboards) **What do you dislike about Epicor BisTrack?** Can get bloated. As data increases the searches can get slowed down. The integration with MS Dynamics GP is OK. MS Dynamics is somewhat complicated accounting software. **What problems is Epicor BisTrack solving and how is that benefiting you?** Receivable collections are improved, tracking customer pay history for credit is improved and helps with credit decisions. ### 25. Epicor has saved me so much time on quotes, call offs and orders **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** I really like how we can accept a quote to a call off order and then do our delivery tickets from them. I also like the ease of looking up customer history and how everything can be scan and attached to the account. It saves a lot of paper work. **What do you dislike about Epicor BisTrack?** I don't like how you can not reprint a statement with the invoices. **Recommendations to others considering Epicor BisTrack:** It has truly saved time for us and has helped with inventory and dispatching also **What problems is Epicor BisTrack solving and how is that benefiting you?** We have worked thru the problems with statements and how to get them printed out. ### 26. BisTrack is an excellent ERP software solution and the BisTrack team constantly seeks to make it eve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** The business intelligence aspects of the software appealed to us. We are able to get our data out in the format we desire. **What do you dislike about Epicor BisTrack?** user interface is a little dated and clunky in places **Recommendations to others considering Epicor BisTrack:** go for it **What problems is Epicor BisTrack solving and how is that benefiting you?** We are able to analyze our business performance in real time and make decisions much quicker ### 27. My Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** What I like best about BisTrack is the visibility across the system for many different functional groups. **What do you dislike about Epicor BisTrack?** Some of the reporting I feel should be out of the box is not. **What problems is Epicor BisTrack solving and how is that benefiting you?** Better communication and better customer services. We just have better information at our fingertips compared to our old system. ### 28. Long-time Customer **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** There is lots of flexibility to do what you want in the software. Data is easily accessible for custom reporting. **What do you dislike about Epicor BisTrack?** The customer support is more than lacking. If you arent a large customer or a new customer, forget about being heard. The available partners for ISVs / Integrations are very limited. Because of the limited partners, new developments are slow to release. **What problems is Epicor BisTrack solving and how is that benefiting you?** We are a wholesale/retailer. The software has helped us take steps in the right direction towards better product management. ### 29. Very Good **Rating:** 4.0/5.0 stars **Reviewed by:** Helen S. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** Capability of the system to advance in future projects **What do you dislike about Epicor BisTrack?** No very forgiving in works orders, supplier returns, and accounts receivable cash matching **What problems is Epicor BisTrack solving and how is that benefiting you?** We are quite advance d in BisTrack BI. We use our internal team meets to resolve most issues. ### 30. Bistrack **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** The related feature It helps find the invoice and everything related **What do you dislike about Epicor BisTrack?** The time-consuming features everything seems to take twice as long to do from the old system **What problems is Epicor BisTrack solving and how is that benefiting you?** Changing codes are a great feature it helps straighten out our codes ### 31. Bistrack User Conference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** The workshop taught me a lot of unique ways to improve the performance of our business. **What do you dislike about Epicor BisTrack?** I wish there were more sessions on Crystal reports **What problems is Epicor BisTrack solving and how is that benefiting you?** I have been able to create dashboards and smart views to track our productivity ### 32. BisTrack Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** The ease of use and ability to train users quickly **What do you dislike about Epicor BisTrack?** Support can be a pain at times but has improved. **What problems is Epicor BisTrack solving and how is that benefiting you?** Ability to see potential issues ahead of time and manage business through KPIs in bistrack ### 33. As always, I enjoy attending the conference for both the information gathering and the new friends **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** Learning about the new features, and the round table discussions **What do you dislike about Epicor BisTrack?** While there may be a few items I do not attend, I do not dislike anything. **What problems is Epicor BisTrack solving and how is that benefiting you?** Sales tracking, ability to customize reporting ### 34. Easy to work with **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** All the processes it can combine and automate **What do you dislike about Epicor BisTrack?** I would like to see it more webbrowser based so terminal servers are really needed **What problems is Epicor BisTrack solving and how is that benefiting you?** Unknown ### 35. Robust systems that covers most of our needs with a challenging "Go Live." **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Epicor BisTrack?** Quick Access to information from just about every screen. **What do you dislike about Epicor BisTrack?** Kits are very difficult to manipulate the way we were trained. Contract Billing is not set up for WIP very well. **Recommendations to others considering Epicor BisTrack:** NA **What problems is Epicor BisTrack solving and how is that benefiting you?** Quicker access to back-up documentation via related documents. Electronic signature capture and pictures via Delivery Dispatch for delivered items and will orders. ### 36. Takes a while to learn the setup but it can be very useful at times. **Rating:** 3.5/5.0 stars **Reviewed by:** Jensi L. | Inside Sales, Wholesale, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2018 **What do you like best about Epicor BisTrack?** I like how everything is stored or saved within the program and how the pricing is layed out **What do you dislike about Epicor BisTrack?** I hate that there are so many folders and variation of searches you have to do just to get one order to flow properly **What problems is Epicor BisTrack solving and how is that benefiting you?** Crashing during emails or the lack of ease from a sales or to a purchase order **Official Response from Shona Sinclair:** > Hi Jensi, thank you for your feedback about BisTrack. We’re sorry to hear that some of the functionality is not working well for you. We would like to learn more about the issues you are experiencing so we can deliver a solution quickly. Please email us at socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you’ve experienced, and we look forward to resolving it quickly. ### 37. We use this app everyday in our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Epicor BisTrack?** The ability to move around and retrieved orders on this site and the connection to our system to retrieve orders thru Epicor. **What do you dislike about Epicor BisTrack?** Slow printing becomes very irritating but the bottom line is always achieved, **Recommendations to others considering Epicor BisTrack:** I don't have any recommendations outside of patience. **What problems is Epicor BisTrack solving and how is that benefiting you?** Storage, Orders, Communication and interactions with other departments. - [View Epicor BisTrack pricing details and edition comparison](https://www.g2.com/products/epicor-bistrack/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+21%3A25%3A22+-0500&secure%5Bsession_id%5D=969b7983-d997-4afc-b51a-cd816b6ab5f6&secure%5Btoken%5D=192a0ffa3202a49b382ac293621af351842737fabda52ddad19f4f01d0572931&format=llm_user) ## Epicor BisTrack Integrations - [Acadia](https://www.g2.com/products/acadia/reviews) - [Avalara](https://www.g2.com/products/avalara/reviews) - [Epicor CPQ](https://www.g2.com/products/epicor-cpq/reviews) - [Epicor ERP Training and Implementation Services](https://www.g2.com/products/six-s-partners-epicor-erp-training-and-implementation-services/reviews) - [Trimble Connect](https://www.g2.com/products/trimble-connect/reviews) - [Workado](https://www.g2.com/products/workado/reviews) ## Epicor BisTrack Features **Accounting** - AP Automation - AR Automation - Audit Trail - Budgeting / Forecasting - Collections Automation - Financial Statements - Invoice Customization - Journal Entries - Monitor Cash Positions - Payment Processing - Recognition Rules - Reconciliations - Tags / Dimensions - Payments Scheduling - Payment Batches - Payment Settlements - Payment Methods **Warehouse Definition** - Locations - Warehouse Slotting **Logistics and Operations** - Communication and Collaboration - Predictive Analytics - Software Systems Integration - Financial Management - Contractor Management - Project Management - Document Digitization - Supply Chain Management - Workforce Management **Back Office** - Allocation - Asset Register - Maintenance - Organization Management - Payroll - Portfolio Mix - Purchase Orders - Requisition - Sourcing - Status - Time & Attendance Tracking **Logistics** - Cross Docking - Receiving - Pick & Pack **Front Office** - ATP - Checkout Process - Contact & Account Management - Customer Portal - Field Service Booking - Field Service Dispatch - Product & Price List Management - Product Catalog - Promotions and Discounts - Quote & Order Management - Returns / Refunds - Storefront Design Tools - Territory & Quota Management - Visual Configuration **Analytics** - Worker performance - Error Tracking - Procurement analytics **Integration** - Breadth of Partner Applications - Data Import and Export Tools - Integration APIs **Inventory Management** - Customer Portal - Cycle Counting **Logistics** - Centralized Inventory Database - In Transit - Inventory Forecasting - Inventory Pricing and Costing - Inventory Reporting - Inventory Tracking / Ordering - Picking Methods - Picking Planning - Receiving - Shipping Options **Platform** - Customization - Internationalization - Output Document Generation - Performance and Reliability - User, Role, and Access Management - Workflow Capability **Production** - BOM - Identify Demand - Manage Resources - MRP - Production Plans - Waste - WIP **Reporting & Analytics** - Custom Reporting - Dashboards - Integration **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing ## Top Epicor BisTrack Alternatives - [NetSuite](https://www.g2.com/products/netsuite/reviews) - 4.1/5.0 (4,629 reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - 4.4/5.0 (1,906 reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - 4.3/5.0 (417 reviews)