Engagelab Reviews & Product Details

The most impressive thing is the delivery speed and "Pay-per-Success"billing model for the OTPS. In our previous setup, we struggled with high latelncy in southeast Asia and LATAM, leading to user drop-offs. With engagelab, our OTP delivery is consistently under 5 seconds globally.

I also love the multi-channel failover feature! If an SMS fail to deliver due to local carrier issues, the system can automatically retry via WhatsApp or Voice. This has boosted our verification success rate by about 80%. Plus, the intergration was seamless - their API documentation is very developer-friendly, and we were up and running in less than two days. Review collected by and hosted on G2.com.

While the core fucntionally is rocak-solid, I'd like to see more granular "reason for Failure" codes in the real-time analytics dashboard. Currently, it tells you if a meddage failed, but more specific carrier-level feedback would help our support team troubloeshoot user issues even faster. That said, their technical support team is very responsive whenever we have questions. Review collected by and hosted on G2.com.

As a consultant, I need to distribute real-estate reports to existing and potential clients, the reason I chose to use Engagelab is its high inbox placement rate, which ensures our industry analysis reports and competitor benchmarking insights do not end up in spam folders. In addition, I can view real-time engagement data such as open rate and click rate, and I regularly export this data to include in my monthly report. Review collected by and hosted on G2.com.

Overall it is easy to use, but it still takes time to figure out the entire process. For example, you need to create a template in one module, then set up a campaign in another. Review collected by and hosted on G2.com.

The main challenge we face is ensuring timely and reliable communication with customers regarding their support tickets. Before Engagelab, we struggled with email delivery transparency. Now, we have much higher confidence that our technical support replies are reaching our customers' primary inboxes, which helps us maintain our SLAs and reduce follow-up inquiries. Review collected by and hosted on G2.com.

While the core functionality is strong, the mobile user experience could be improved; it feels a bit difficult to navigate when I need to manage urgent issues on the go. Review collected by and hosted on G2.com.

Its rock-solid delivery rates and true omnichannel automation!

As a tech guy, it was ez for me to do the integration via APIs docs. From AppPush to now offering multiple channels like webpush, sms. Everything is in one all-in-1 platform. Review collected by and hosted on G2.com.

As a 2B dev, what i dislike is that the UI could be more clean and intuitive. The onboarding guide is not super beginner-friendly. A few powerful features fell a bit hidden lmao. AI feature is nice, but can be improved. Review collected by and hosted on G2.com.

Trust is a big deal for us since my company is a cybersecurity company. The best part about EngageLab is how easily they handle BIMI. When we invite our overseas partners across SEA and Europe to our annual partner summit, our official logo shows up right in their inbox. It makes our email look legit before anyone even clicks open, which really helps our open rates in new markets. Review collected by and hosted on G2.com.

EngageLab don't offer a partner model. We help a lot companies expand globally, and they often ask us for tool recommendations. I'd love to package EngageLab with our own IT solutions. Review collected by and hosted on G2.com.

I’m a product operations specialist. Many users don’t log in to our app very often.But after we started using app push notifications via Engagelab, we can reach our users in a timely and frequent manner, which helps boost user activity. When we run marketing campaigns, app push notifications keep our users informed in real time, significantly boosting the payment conversion rate. Review collected by and hosted on G2.com.

The WhatsApp channel of EngageLab is unstable, and customers often fail to receive messages.

Furthermore, for SMS marketing scenarios, the EngageLab backend lacks clear delivery-related data analytics. This will have a certain impact on our ROI calculation. Review collected by and hosted on G2.com.

Engagelab covers a wide range, can accurately reach users around the world, has many communication channels, high delivery rate and stable operation. In addition, AI-driven marketing automation tools are also very practical, which can help design personalized user solutions and improve operational efficiency linearly. Review collected by and hosted on G2.com.

There are also some unsatisfactory places, such as the lack of voice interaction functions such as telephone customer service, which is not enough when encountering scenes that require real-time dialogue. Review collected by and hosted on G2.com.

I like how it brings all message channels into one platform, very convenient! And also the outstanding delivery rates, I can also reach out our partners via email. Review collected by and hosted on G2.com.

The docs can be a little hard to follow at first. Review collected by and hosted on G2.com.

i think Engagelab good at unifying multiple communication chabbels in one platform Review collected by and hosted on G2.com.

engagelab falls short with its overlly complex set up . but it's no big deal Review collected by and hosted on G2.com.

- Helps us reach out to customers on whatsapp, push, email, sms and apppush

- hands on support on the tool

- seamless integration with other tools Review collected by and hosted on G2.com.

- Pricing could be a little cheaper, its high compared to other competitors Review collected by and hosted on G2.com.