Empower

By Empower Analytics

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3.8 out of 5 stars

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Empower Reviews & Product Details

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Empower Reviews (12)

Reviews

Empower Reviews (12)

3.8
13 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the customer support for being prompt and helpful, which enhances their overall experience. Many appreciate the user-friendly interface that simplifies navigation and data management, although some note a common limitation with the platform's complex customizations that may not suit smaller businesses.
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Mike Lesosa K.
MK
Laboratory Informatics Engineer, Team Lead
Enterprise (> 1000 emp.)
"Great experience using Empower to support laboratory operations and data acquisition"
What do you like best about Empower?

Its powerful integration of data acquisition and processing for chromatographic analysis, which streamlines workflows and ensures compliance with regulatory standards. Review collected by and hosted on G2.com.

What do you dislike about Empower?

Its complex user interface and occasional steep learning curve, especially for new users or those without a background in chromatography or lab informatics. Review collected by and hosted on G2.com.

saraansh c.
SC
Controller
Small-Business (50 or fewer emp.)
"Helpful Support Team, But Platform Lacks User-Friendliness"
What do you like best about Empower?

Support team is quite helpful in explaining the plans Review collected by and hosted on G2.com.

What do you dislike about Empower?

The platform is not very user friendly and it sometimes gets difficult to find reports Review collected by and hosted on G2.com.

Ardra N.
AN
Manager
Small-Business (50 or fewer emp.)
"Comprehensive and user-friendly solution for managing various business processes."
What do you like best about Empower?

I really like the customer support. They are very prompt. Also it has one of the best user interface which makes it easier to use. Additionally it has very good reporting capabilities. Review collected by and hosted on G2.com.

What do you dislike about Empower?

It may not be useful for small businesses because of its complex customizations. It takes considerable amount of time to implement. Review collected by and hosted on G2.com.

Verified User in Human Resources
AH
Enterprise (> 1000 emp.)
"EmPower"
What do you like best about Empower?

Having everything in one place (payroll, benefits, etc) Review collected by and hosted on G2.com.

What do you dislike about Empower?

Nobody communicates - the business makes changes without telling clients. Their parent company, Vensure, has caused our 8000+ employees a lot of issues, including a major pay issue resulting in these employees not receiving their hard-earned checks on time. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
UP
Enterprise (> 1000 emp.)
"Empower is a Helpful Retirement Planning Tool"
What do you like best about Empower?

Personalized Coaching and Training. I received a personalized assistant who taught me how to use Empower and invited me to reach out if I had any questions in the the future. Review collected by and hosted on G2.com.

What do you dislike about Empower?

Each time I contributed to my retirement fund they took a large fee. If they didn't continue this practice I would be more interested in using them in the future. Review collected by and hosted on G2.com.

Lovelee B.
LB
Lead Business Consultant
Enterprise (> 1000 emp.)
"More robust and integrated set of tools for working with Microsoft Office"
What do you like best about Empower?

Empower® software suite for Microsoft Office offers advanced document management features to improve version control, document security, and digital signature capabilities, enabling us to ensure that the most up-to-date document/s is being used and sensitive information is protected. Its enhanced data visualization and analysis tools for Excel are used to quickly and easily analyze large sets of data, and it's particularly useful for our organization that needs to analyze data to make strategic decisions. Empower enhances the functionality of Microsoft Office tools such as Word, Excel, and PowerPoint while increasing productivity, streamlining workflows, and improving collaboration among team members. Review collected by and hosted on G2.com.

What do you dislike about Empower?

It is difficult to troubleshoot issues or get help when needed because of limited support. And sometimes, Empower does not have the level of customizability we need to meet our specific requirements. Review collected by and hosted on G2.com.

Verified User in Fund-Raising
UF
Enterprise (> 1000 emp.)
"Empower is fairly user friendly, but is helpful to have explained by a person directly."
What do you like best about Empower?

Their customer service is helpful. They are quick to respond. Their platform is easy to read text and colors. They always send communications pro-actively for year-end related items or any changes to my account. Review collected by and hosted on G2.com.

What do you dislike about Empower?

My employer brings in a representative once a year to describe and outline your options. The platform itself isn't very helpful without context from an actual person. It would be advantageous for them to add more help text and maybe like a "did you know" section or just the items that have changed so your focus can be drawn to that. Review collected by and hosted on G2.com.

Nancy L.
NL
Accounts Payable Staff Accountant
Mid-Market (51-1000 emp.)
"Payroll Admin"
What do you like best about Empower?

They are able to SYNC with ADP. Data is automatically inputted so I don't have to do the manual work and enter one piece of data at a time. Customer service is also great! Review collected by and hosted on G2.com.

What do you dislike about Empower?

They don't have a custom report feature. If there is, the report system isn't easy to use. Review collected by and hosted on G2.com.

Mike S.
MS
Prepress Operator
Mid-Market (51-1000 emp.)
"Easy to use software to keep me up to date."
What do you like best about Empower?

It is a convenient way to keep me up to date on my accounts and to make adjustments as necessary. It will keep my info at my fingertips. Review collected by and hosted on G2.com.

What do you dislike about Empower?

The software somtimes glitches occassionally. Causing my machine to hangup and necessitate a restart Review collected by and hosted on G2.com.

Carlos F.
CF
Small-Business (50 or fewer emp.)
"Great experience during the migration of my 401k account"
What do you like best about Empower?

The customer service, really fast and helpful. Review collected by and hosted on G2.com.

What do you dislike about Empower?

Login issues that were resolved quickly. Review collected by and hosted on G2.com.

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Empower