I can tell that they are forward-thinking in solving problems. Emburse uses newer technology and provides analytical insights. It's easy to use even for beginners and saves the AP staff a lot of manual effort. Because it is web-based and has supporting mobile apps, Chrome River is easy to access across any internet-capable device. Since our firm is located across the midwest, this allows us to work and function seamlessly. We send data between our core accounting system and Chrome River, which is vital. The API allows us to retrieve invoice attachments for a more accessible display to end-users and the core accounting system. Review collected by and hosted on G2.com.

Although it works great now, the initial integration took multiple iterations of feedback and corrections. Sometimes getting support or development on an issue can take a few emails or calls. I would advise keeping custom workflow rules simple if possible as well. Because Chrome River allows so much customization, it's almost a negative that we took advantage of that, just in terms of maintenance or testing. Overall the product is solid and adds a lot of time-saving efficiencies and value; it's just about getting it set up. Review collected by and hosted on G2.com.

During our discovery phase for a new P2P system, Chrome River was one of the few that we found to have an extremely dynamic and robust workflow engine that would meet our organization's needs. The ability to build unique/custom workflows on virtually any of the fields within the system, as well as add as many user-defined fields that we want/need for a cloud-based platform, was big a win for my team. Review collected by and hosted on G2.com.

I wish there were better integrations/applications between the expense management platform with the Emburse Card program and the PO/Invoice modules. It would be nice to (1) issue a PO, (2) receive an invoice, and (3) pay with the Emburse card through the system without doubling the workflow approval fro both an invoice and a credit card expense. Review collected by and hosted on G2.com.

Chrome River has been a very easy software for our company to be able to use. It is pretty intuitive, so after implementation of Invoice and PO modules, we were able to easily train all of our employees. Review collected by and hosted on G2.com.

Chrome River's customer service is probably the worst customer service out of all third-party softwares we use. We sometimes wait for weeks to hear back on cases submitted. Review collected by and hosted on G2.com.

The ease of the process of setting up payments is awesome. We have seen so much improvement in the timeliness of AP. Review collected by and hosted on G2.com.

We had challenges with implementation. We faced that because of internal issues. Review collected by and hosted on G2.com.

We were already using Chrome River for our expenses and reimbursements. So when the option to use Emburse cards was added, we knew we wanted to utilize that feature as well! We are using Emburse cards now to replace majority of our cash advances, with the ultimate goal of becoming a cashless campus. Almost everything can be completed virtually through desktop or mobile app options. Review collected by and hosted on G2.com.

Implementation is taking longer than we hoped. The upside to that is how thorough the team is being with testing to prevent bigger issues after rollout. Review collected by and hosted on G2.com.

The workflow is invaluable! We can solicit approvals quickly and easily. There's no paper to get lost in the shuffle! Review collected by and hosted on G2.com.

Set-up was tedious. Now that we've gone through it I'd like to go back and change a few things. But now we are charged for most of the changes we've requested. I wish it was more flexible. Review collected by and hosted on G2.com.

upcoming invoice form editor and vendor portal Review collected by and hosted on G2.com.

none in particular; all are very informative and helpful Review collected by and hosted on G2.com.

Having the ability to run your Accounts Payable Process Remotely and designing a workflow that best suits your business has been a tremendous help to our organization. Annual Audits are now fully paperless thanks to Chrome River's Invoice Platform. Month End closes are much quicker now, due to less Journal Entries. The other thing that makes this software great is having the ability to make changes and setting up rules that will make your process run smoother and quicker. Review collected by and hosted on G2.com.

I would like to see more enhancements in the Chrome River Invoice Reporting. Sometimes the OCR Function has been issue with extracting the correct data on the Invoice Review collected by and hosted on G2.com.

The best part of invoice in Chrome is the accountability it holds on the users and approvers. My AP team can easily go back and check who submitted the invoice, when we received it or who needs to approve it next. Review collected by and hosted on G2.com.

Reporting for Invoice seems fairly limited which makes it difficult for me to run reports for finance; however, analytics is making it easier for me to do this now. Review collected by and hosted on G2.com.

The optical character recognition makes imputing data a breeze, just validate and keep things flowing. This is possible by either uploading or emailing invoices to our unique email address, then magically, the system pulls out the data we need. Review collected by and hosted on G2.com.

There wasn't a direct integration with our ERP so there was a good bit of work tying everything together. The process of charting out our routing rules was also very involved, but we had support from Chrome River to do this. Review collected by and hosted on G2.com.