--- title: Eltropy Reviews meta\_title: 'Eltropy Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 51 reviews by the users' company size, role or industry to find out how Eltropy works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 51 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Financial Services url: https://www.g2.com/categories/financial-services --- ### Eltropy Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Eltropy, facilitating smooth communication and quick adoption without extensive training. [(22 mentions)](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1104091&qs=pros-and-cons#reviews) Users value the **excellent customer support** provided by Eltropy, enhancing communication for financial institutions and customers. [(19 mentions)](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1103900&qs=pros-and-cons#reviews) Users value the **intuitive platform** of Eltropy that enhances personalized communication and boosts collection rates. [(16 mentions)](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1990124&qs=pros-and-cons#reviews) Users value Eltropy's **efficiency** through automation and seamless integration, enhancing communication and saving valuable time. [(14 mentions)](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1103847&qs=pros-and-cons#reviews) Users appreciate the **effortless integration** of communication tools in Eltropy, enhancing engagement and saving time. [(10 mentions)](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1104010&qs=pros-and-cons#reviews) Users experience a **difficult learning curve** , making it challenging to effectively utilize Eltropy's full features initially. [(10 mentions)](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1990154&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Eltropy, requiring time and expertise to effectively utilize its features. [(10 mentions)](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1990126&qs=pros-and-cons#reviews) Users struggle with **integration issues** , leading to inefficiencies and complications in their workflows with Eltropy. [(7 mentions)](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1990183&qs=pros-and-cons#reviews) Users note **limited customization** options in Eltropy, which can hinder advanced workflow setups and user experience. [(7 mentions)](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1104455&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with Eltropy, making effective feature utilization initially challenging for some. [(6 mentions)](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1990157&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Eltropy ##### 1. Ease of Use Users appreciate the **ease of use** of Eltropy, facilitating smooth communication and quick adoption without extensive training. [ See 22 mentions ](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1104091&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Easy to Use" What do you like about Eltropy? Using Eltropy is easy and flexible very flexible. ![Bhargav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhargav S.") BS Bhargav S. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Engagement Platform" What do you like about Eltropy? What I like best about Eltropy is how effortlessly it brings all our member communications into one place. We can text, chat, or even jump on a video ##### 2. Customer Support Users value the **excellent customer support** provided by Eltropy, enhancing communication for financial institutions and customers. [ See 19 mentions ](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1103900&qs=pros-and-cons#reviews) See Related User Reviews ![Gianni D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gianni D.") GD Gianni D. Mid-Market (51-1000 emp.) 4.0/5 "integrated CRM with banking legacy system" What do you like about Eltropy? Eltropy excels in delivering seamless communication through centralized texting, video banking, and document sharing. Its strong compliance focus ensu ![Hritik J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hritik J.") HJ Hritik J. Small-Business (50 or fewer emp.) 5.0/5 "Experience in Eltropy is just wonderful" What do you like about Eltropy? Eltropy helps the financial institutions to interact with customers in a very well manner. To get attach with Eltropy helped me to understand much ab ##### 3. Features Users value the **intuitive platform** of Eltropy that enhances personalized communication and boosts collection rates. [ See 16 mentions ](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1990124&qs=pros-and-cons#reviews) See Related User Reviews ![Bhargav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhargav S.") BS Bhargav S. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Engagement Platform" What do you like about Eltropy? What I like best about Eltropy is how effortlessly it brings all our member communications into one place. We can text, chat, or even jump on a video ![Hiren P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiren P.") HP Hiren P. Enterprise (\> 1000 emp.) 4.0/5 "Efficient, Intuitive, and Effective" What do you like about Eltropy? I love Eltropy's user-friendly interface and the ability to manage communication across multiple channels from a single platform. The automation featu ##### 4. Efficiency Users value Eltropy's **efficiency** through automation and seamless integration, enhancing communication and saving valuable time. [ See 14 mentions ](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1103847&qs=pros-and-cons#reviews) See Related User Reviews ![Gianni D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gianni D.") GD Gianni D. Mid-Market (51-1000 emp.) 4.0/5 "integrated CRM with banking legacy system" What do you like about Eltropy? Eltropy excels in delivering seamless communication through centralized texting, video banking, and document sharing. Its strong compliance focus ensu ![Hiren P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiren P.") HP Hiren P. Enterprise (\> 1000 emp.) 4.0/5 "Efficient, Intuitive, and Effective" What do you like about Eltropy? I love Eltropy's user-friendly interface and the ability to manage communication across multiple channels from a single platform. The automation featu ##### 5. Chat Communication Users appreciate the **effortless integration** of communication tools in Eltropy, enhancing engagement and saving time. [ See 10 mentions ](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1104010&qs=pros-and-cons#reviews) See Related User Reviews ![Bhargav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhargav S.") BS Bhargav S. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Engagement Platform" What do you like about Eltropy? What I like best about Eltropy is how effortlessly it brings all our member communications into one place. We can text, chat, or even jump on a video ![Gianni D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gianni D.") GD Gianni D. Mid-Market (51-1000 emp.) 4.0/5 "integrated CRM with banking legacy system" What do you like about Eltropy? Eltropy excels in delivering seamless communication through centralized texting, video banking, and document sharing. Its strong compliance focus ensu ### 5 Cons or Disadvantages of Eltropy ##### 1. Learning Curve Users experience a **difficult learning curve** , making it challenging to effectively utilize Eltropy's full features initially. [ See 10 mentions ](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1990154&qs=pros-and-cons#reviews) See Related User Reviews ![Bhargav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhargav S.") BS Bhargav S. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Engagement Platform" What do you dislike about Eltropy? If I had to pick something, I’d say the platform felt a little overwhelming at first. There are a lot of features (which is great), but it took us som ![Shilpa C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shilpa C.") SC Shilpa C. Mid-Market (51-1000 emp.) 4.0/5 "It's excellent" What do you dislike about Eltropy? , like with any communication platform, can be the learning curve for some users. ##### 2. Steep Learning Curve Users face a **steep learning curve** with Eltropy, requiring time and expertise to effectively utilize its features. [ See 10 mentions ](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1990126&qs=pros-and-cons#reviews) See Related User Reviews ![Bhargav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhargav S.") BS Bhargav S. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Engagement Platform" What do you dislike about Eltropy? If I had to pick something, I’d say the platform felt a little overwhelming at first. There are a lot of features (which is great), but it took us som ![Gianni D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gianni D.") GD Gianni D. Mid-Market (51-1000 emp.) 4.0/5 "integrated CRM with banking legacy system" What do you dislike about Eltropy? Eltropy's scalability can be a limitation for larger institutions managing extensive operations. Its pricing structure might not be feasible for small ##### 3. Integration Issues Users struggle with **integration issues** , leading to inefficiencies and complications in their workflows with Eltropy. [ See 7 mentions ](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1990183&qs=pros-and-cons#reviews) See Related User Reviews ![Gianni D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gianni D.") GD Gianni D. Mid-Market (51-1000 emp.) 4.0/5 "integrated CRM with banking legacy system" What do you dislike about Eltropy? Eltropy's scalability can be a limitation for larger institutions managing extensive operations. Its pricing structure might not be feasible for small ![SATYA 2.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SATYA 2.") S2 SATYA 2. Enterprise (\> 1000 emp.) 5.0/5 "Best digital communication platform" What do you dislike about Eltropy? I may experience connectivity issue and delays by using its video and chat features. ##### 4. Limited Customization Users note **limited customization** options in Eltropy, which can hinder advanced workflow setups and user experience. [ See 7 mentions ](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1104455&qs=pros-and-cons#reviews) See Related User Reviews ![Gianni D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gianni D.") GD Gianni D. Mid-Market (51-1000 emp.) 4.0/5 "integrated CRM with banking legacy system" What do you dislike about Eltropy? Eltropy's scalability can be a limitation for larger institutions managing extensive operations. Its pricing structure might not be feasible for small ![Hiren P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiren P.") HP Hiren P. Enterprise (\> 1000 emp.) 4.0/5 "Efficient, Intuitive, and Effective" What do you dislike about Eltropy? While Eltropy is generally a great platform, there are occasional limitations in customization options, especially for more advanced workflows. Additi ##### 5. Training Difficulty Users experience a **steep learning curve** with Eltropy, making effective feature utilization initially challenging for some. [ See 6 mentions ](https://www.g2.com/products/eltropy/reviews?filters%5Bsentiment_snippet%5D=1990157&qs=pros-and-cons#reviews) See Related User Reviews AD Abhishek D. Mid-Market (51-1000 emp.) 4.0/5 "Review for Eltropy" What do you dislike about Eltropy? It takes time for the users to adopt and utlize all the features.Though it is AI driven automation it might not always match the quality of human inte ![Himanshu J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu J.") HJ Himanshu J. Mid-Market (51-1000 emp.) 5.0/5 "A genuine review on Eltropy" What do you dislike about Eltropy? One thing which disappoint me is it's learning curve, some find it difficult to fully utilize all features effectively. ## Top-Rated Alternatives [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/eltropy/competitors/alternatives) ED Ellora D. Director of Technology Mid-Market (51-1000 emp.) 12/19/2022 "Great partnership and forward thinking company" 5/5 What do you like best about Eltropy? The partnership and support from the team at Eltropy has been phenomenal. We have been with this company since their early days and watched them continue to grow and think forward to stay ahead of the competition and offer a true omnichannel experience for their partners. Every solution they offer is designed to integrate together, allowing our agent to provide service from all channels in one platform rather than juggle multiple. Review collected by and hosted on G2.com. What do you dislike about Eltropy? No dislikes! We truly have no complaints about Eltropy. Any questions or issues that come up have been answered and addressed quickly. Review collected by and hosted on G2.com. What problems is Eltropy solving and how is that benefiting you? We currently have 3-5 vendors providing various different services for our agents. Eltropy provides an all in one platform that allows the agent to work more efficiently and provides service to the customer that is seamless and helps save time for our staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite LG Ludwin G. Analyst Enterprise (\> 1000 emp.) 1/24/2023 "Taking collections to the next level - cost effective & mindful of the customer experience." 5/5 What do you like best about Eltropy? What I enjoy the most is being able to reach a vast quantity of client segments through dynamic campaigns quickly. The client engagement statistics are in real-time. Based on the data, I can adjust risk strategies. Review collected by and hosted on G2.com. What do you dislike about Eltropy? Lexop offers multiple features. However, a company that clings to archaic back-end systems might have difficulty making full use of all features. Lexop does offer workaround solutions and ideas. These ideas do require a paradigm shift and upper management buy-in. Review collected by and hosted on G2.com. What problems is Eltropy solving and how is that benefiting you? Lexop allows us to collect quickly and effectively outstanding debts due to oversight or outdated payment information. It empowers our workforce to focus afterwards on customers that need assistance and expertise. Review collected by and hosted on G2.com. Show More Response from Laura Chambers of Eltropy [Editedit](https://www.g2.com/survey_responses/eltropy-review-7633331/official_response/edit) Hello! That's a very interesting point, and we can definitely agree on this, and we are always here to help anyone and everyone with this shift. If there is anything we can assist with regarding more efficient platform utilization, best practices, or tips and tricks, please don't hesitate to let us know. And we'll most certainly bring this up during our next touchpoint. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MS Mehrdad S. Mid-Market (51-1000 emp.) 3/7/2023 "User friendly and practical reports" 5/5 What do you like best about Eltropy? User-friendly platform, our customers are satisfied, it is astonishing that you can track your email, and Reports are practical; the companies are easy to follow. Review collected by and hosted on G2.com. What do you dislike about Eltropy? There is still room for improvement in terms of the contact list to make it more functional, Review collected by and hosted on G2.com. What problems is Eltropy solving and how is that benefiting you? Now is much easier for customers to make arrangements; they can choose their payment preferences by themselves; I am happier because a part of my debt collection is authomatic. Review collected by and hosted on G2.com. Show More Response from Laura Chambers of Eltropy [Editedit](https://www.g2.com/survey_responses/eltropy-review-7800587/official_response/edit) Thank you, Mehrdad! We are definitely going to work on this, and we'd love to get your direct feedback on what you would like to see improve. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MS Mary S. Mid-Market (51-1000 emp.) 2/24/2023 "Lexop has an agile, dynamic and available team. It' s a great partnership." 5/5 What do you like best about Eltropy? Lexop offers an easy and effective solution allowing us to reach our customers via email while providing them with a secure payment platform. Review collected by and hosted on G2.com. What do you dislike about Eltropy? Like any software, we sometimes experience technological issues, but the Lexop team quickly takes charge and fixes any problems. Review collected by and hosted on G2.com. What problems is Eltropy solving and how is that benefiting you? Lexop is a turnkey solution allowing us to adapt our messages to our customers with an integrated payment solution. We can then work more efficiently. Review collected by and hosted on G2.com. Show More Response from Laura Chambers of Eltropy [Editedit](https://www.g2.com/survey_responses/eltropy-review-7753922/official_response/edit) Hello! We're so glad to hear about your great experience working with our Customer Support team. As always, please reach out if you need assistance - we're here to help. Thanks again for being a Lexop user! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SS Sami S. Mid-Market (51-1000 emp.) 3/6/2023 "A seemless integration with lots of flexibility" 5/5 What do you like best about Eltropy? The Lexop team is very quick and efficient. The setup was relatively simple. The technology is flexible enough to cover almost all of our collections requirements. Review collected by and hosted on G2.com. What do you dislike about Eltropy? There are no significant downsides to the technology. Suggested improvements are always taken into consideration. Review collected by and hosted on G2.com. What problems is Eltropy solving and how is that benefiting you? Eliminating the need for email communications. We can reach more clients and have better status reports and analytics on behaviour. Review collected by and hosted on G2.com. Show More Response from Laura Chambers of Eltropy [Editedit](https://www.g2.com/survey_responses/eltropy-review-7800178/official_response/edit) Hello! We always welcome suggestions for better performance and new features, so please keep them coming. Thanks again for being a Lexop user! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SD Simon D. Mid-Market (51-1000 emp.) 3/7/2023 "Excellent customer service approach" 5/5 What do you like best about Eltropy? The support from the guys is out of this world, always available to help their customers. Review collected by and hosted on G2.com. What do you dislike about Eltropy? The implementation requires some technical knowledge that I don't have, I needed the help of IT people in my organization to help me. Review collected by and hosted on G2.com. What problems is Eltropy solving and how is that benefiting you? The Lexop solution help us with our PCI compliant as well as with our collection. Review collected by and hosted on G2.com. Show More Response from Laura Chambers of Eltropy [Editedit](https://www.g2.com/survey_responses/eltropy-review-7803501/official_response/edit) Thank you very much for your comments, Simon! We appreciate that specific steps in the implementation process engage the IT department, and we're always working to streamline this to ensure a smooth onboarding experience. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ose E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ose E.") OE Ose E. Project & Initiative Lead Small-Business (50 or fewer emp.) 2/2/2023 "Easy and savvy" 4.5/5 What do you like best about Eltropy? Creating an enabling tool for our customers to self serve Creative and supportive Team Continuous process improvement Creating tools to make their customers succeed. Affordability Review collected by and hosted on G2.com. What do you dislike about Eltropy? Still a work in progress Still a work in progress Review collected by and hosted on G2.com. What problems is Eltropy solving and how is that benefiting you? Providing our customers with a self-serve payment platform was a journey of enabling and empowerment to go about their loan payments independently Review collected by and hosted on G2.com. Show More Response from Laura Chambers of Eltropy [Editedit](https://www.g2.com/survey_responses/eltropy-review-7669234/official_response/edit) Thank you for your feedback! Our team is continuously optimizing the Lexop product for better performance and adding new features. We're excited to share them with you soon! 2/28/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JW J W. President Small-Business (50 or fewer emp.) 12/6/2022 "Lexop" 4/5 What do you like best about Eltropy? Seamless integration and tracking of collection activities. Intuitive platform. Has been helping increase collections rate with SMS and Email messages to accounts. Review collected by and hosted on G2.com. What do you dislike about Eltropy? Haven't seen any new features recently. Initially had some issues with the SMS functionality but the team was able to efficiently solve it for us so that we could move forward. Review collected by and hosted on G2.com. What problems is Eltropy solving and how is that benefiting you? Lexop is helping us solve collections on past due accounts. We enjoy that the platform is able to do both email and SMS messages to delinquent accounts to maximize collections. Review collected by and hosted on G2.com. Show More Response from Laura Chambers of Eltropy [Editedit](https://www.g2.com/survey_responses/eltropy-review-7469011/official_response/edit) Hello! We certainly don't want to disappoint on the evolution front. We released Sequences not too long ago, allowing you to create fully automated outreach workflows. We're working on some exciting initiatives, the result of which will appear very soon. And as always, we're here if there's anything we can help with. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TY Tammy Y. Mid-Market (51-1000 emp.) 2/21/2023 "Business Review" 4/5 What do you like best about Eltropy? The ability to easily and quickly modify and send email templates Review collected by and hosted on G2.com. What do you dislike about Eltropy? The complicated process to add payment links to the emails Review collected by and hosted on G2.com. What problems is Eltropy solving and how is that benefiting you? Assisting our customers with self serve options Review collected by and hosted on G2.com. Show More Response from Laura Chambers of Eltropy [Editedit](https://www.g2.com/survey_responses/eltropy-review-7744451/official_response/edit) Hello Tammy, I'm sorry you've encountered issues adding payment links. Please let us know where these complications appeared so we can address them. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MA Mélanie A. Directrice SAC et recouvrement Mid-Market (51-1000 emp.) 12/2/2022 "Lexop has helped us improving our collection process." 5/5 What do you like best about Eltropy? How easy to use is the solution, the excellent customer service and the sequences features. Review collected by and hosted on G2.com. What do you dislike about Eltropy? Improved reports would be a nice addition to this already very powerful solution Review collected by and hosted on G2.com. What problems is Eltropy solving and how is that benefiting you? Lexop helped us increase our collection rate by offering our past due client a personnalized approach and giving them flexibility and autonomy. Review collected by and hosted on G2.com. Show More Response from Laura Chambers of Eltropy [Editedit](https://www.g2.com/survey_responses/eltropy-review-7453830/official_response/edit) Hi Melanie. We are planning to revamp this, though I, unfortunately, can't provide any timeline yet. Know that it is top of mind, and if we can help with more specific reports, please let us know. 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