The G2 on Eltropy

Eltropy Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love Eltropy for its user-friendly interface, making communication management smooth and efficient across platforms. (23 mentions)

Users rave about the exceptional customer support of Eltropy, always available and highly diligent in assistance. (18 mentions)

Users love Eltropy's multi-channel communication capabilities, simplifying management of emails, chats, and social media in one platform. (16 mentions)

Users value the efficiency of Eltropy, appreciating its automation and secure, seamless communication across multiple channels. (14 mentions)

Users find Eltropy to be helpful for secure communication, enhancing personal connections between institutions and members. (14 mentions)

Users find Eltropy's chat communication essential for seamless collaboration and enhanced customer engagement. (13 mentions)

Users find Eltropy's steep learning curve challenging, especially for newcomers who need expert guidance. (10 mentions)

Users find that Eltropy has a steep learning curve, making it challenging to fully utilize its extensive features. (10 mentions)

Users face integration issues with Eltropy, which complicates setup and may not suit smaller organizations well. (7 mentions)

Users note the limited customization options in Eltropy, which may restrict tailored experiences for advanced workflows. (7 mentions)

Users find the training difficulty challenging, requiring time and expertise to fully utilize advanced features. (6 mentions)

Top Pros or Advantages of Eltropy

1. Ease of Use

Users love Eltropy for its user-friendly interface, making communication management smooth and efficient across platforms.

See 23 mentions

See Related User Reviews

Jerry J.

Mid-Market (51-1000 emp.)

5.0/5

"Robust Collection Partner"

What do you like about Eltropy?

The entire system is very user friendly, onboarding experience was top notch and the customer support is very diligent.

Pritesh T.

Mid-Market (51-1000 emp.)

4.5/5

"Eltropy: smart solution for smooth communication."

What do you like about Eltropy?

Eltropy is very high value for secure communication for financial institutions.it provide text message,ai powered chat and provide user friendly dashb

2. Customer Support

Users rave about the exceptional customer support of Eltropy, always available and highly diligent in assistance.

See 18 mentions

See Related User Reviews

Jerry J.

Mid-Market (51-1000 emp.)

5.0/5

"Robust Collection Partner"

What do you like about Eltropy?

The entire system is very user friendly, onboarding experience was top notch and the customer support is very diligent.

Simon D.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent customer service approach"

What do you like about Eltropy?

The support from the guys is out of this world, always available to help their customers.

3. Features

Users love Eltropy's multi-channel communication capabilities, simplifying management of emails, chats, and social media in one platform.

See 16 mentions

See Related User Reviews

Hiren P.

Enterprise (> 1000 emp.)

4.0/5

"Efficient, Intuitive, and Effective"

What do you like about Eltropy?

I love Eltropy's user-friendly interface and the ability to manage communication across multiple channels from a single platform. The automation featu

Tanvy A.

Small-Business (50 or fewer emp.)

4.0/5

"Best Unifying Communication Platform"

What do you like about Eltropy?

I love that all my emails, chats and social media are unified into one platform which makes it easier to handle communication. Being the VP Finance of

4. Efficiency

Users value the efficiency of Eltropy, appreciating its automation and secure, seamless communication across multiple channels.

See 14 mentions

See Related User Reviews

Shilpa C.

Mid-Market (51-1000 emp.)

4.0/5

"It's excellent"

What do you like about Eltropy?

I really like how it facilitates secure, digital communication—helping institutions connect with members in a more personal and efficient way

Hiren P.

Enterprise (> 1000 emp.)

4.0/5

"Efficient, Intuitive, and Effective"

What do you like about Eltropy?

I love Eltropy's user-friendly interface and the ability to manage communication across multiple channels from a single platform. The automation featu

5. Helpful

Users find Eltropy to be helpful for secure communication, enhancing personal connections between institutions and members.

See 14 mentions

See Related User Reviews

Shilpa C.

Mid-Market (51-1000 emp.)

4.0/5

"It's excellent"

What do you like about Eltropy?

I really like how it facilitates secure, digital communication—helping institutions connect with members in a more personal and efficient way

Suresh B.

Mid-Market (51-1000 emp.)

4.0/5

"Best communication tool, but cost is a bit higher for small companies"

What do you like about Eltropy?

We can easily communicate b/w financial institutions and customers on text and email. It mainly focus on customer engagement.

6. Chat Communication

Users find Eltropy's chat communication essential for seamless collaboration and enhanced customer engagement.

See 13 mentions

See Related User Reviews

Suresh B.

Mid-Market (51-1000 emp.)

4.0/5

"Best communication tool, but cost is a bit higher for small companies"

What do you like about Eltropy?

We can easily communicate b/w financial institutions and customers on text and email. It mainly focus on customer engagement.

Brahim H.

Mid-Market (51-1000 emp.)

4.0/5

"Bulk notifications and managing opt-in"

What do you like about Eltropy?

The use of Eltropy, on the other hand, has been helpful in the aspect of client direct communication. The ability to text back and forth through their

Top Cons or Disadvantages of Eltropy

1. Learning Curve

Users find Eltropy's steep learning curve challenging, especially for newcomers who need expert guidance.

See 10 mentions

See Related User Reviews

Abhishek D.

Mid-Market (51-1000 emp.)

4.0/5

"Review for Eltropy"

What do you dislike about Eltropy?

It takes time for the users to adopt and utlize all the features.Though it is AI driven automation it might not always match the quality of human inte

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Review of Eltropy: An in-depth analysis of the digital communication platform"

What do you dislike about Eltropy?

Although Eltropy is fantastic, there is a learning curve, particularly for novice users. Not everything can be customized to meet particular demands b

2. Steep Learning Curve

Users find that Eltropy has a steep learning curve, making it challenging to fully utilize its extensive features.

See 10 mentions

See Related User Reviews

Suresh B.

Mid-Market (51-1000 emp.)

4.0/5

"Best communication tool, but cost is a bit higher for small companies"

What do you dislike about Eltropy?

I didn't like the setup and integration process. It is some what costly when for smaller companies like startup's.

Gianni D.

Mid-Market (51-1000 emp.)

4.0/5

"integrated CRM with banking legacy system"

What do you dislike about Eltropy?

Eltropy's scalability can be a limitation for larger institutions managing extensive operations. Its pricing structure might not be feasible for small

3. Integration Issues

Users face integration issues with Eltropy, which complicates setup and may not suit smaller organizations well.

See 7 mentions

See Related User Reviews

Suresh B.

Mid-Market (51-1000 emp.)

4.0/5

"Best communication tool, but cost is a bit higher for small companies"

What do you dislike about Eltropy?

I didn't like the setup and integration process. It is some what costly when for smaller companies like startup's.

Gianni D.

Mid-Market (51-1000 emp.)

4.0/5

"integrated CRM with banking legacy system"

What do you dislike about Eltropy?

Eltropy's scalability can be a limitation for larger institutions managing extensive operations. Its pricing structure might not be feasible for small

4. Limited Customization

Users note the limited customization options in Eltropy, which may restrict tailored experiences for advanced workflows.

See 7 mentions

See Related User Reviews

Hiren P.

Enterprise (> 1000 emp.)

4.0/5

"Efficient, Intuitive, and Effective"

What do you dislike about Eltropy?

While Eltropy is generally a great platform, there are occasional limitations in customization options, especially for more advanced workflows. Additi

Suresh B.

Mid-Market (51-1000 emp.)

4.0/5

"Best communication tool, but cost is a bit higher for small companies"

What do you dislike about Eltropy?

I didn't like the setup and integration process. It is some what costly when for smaller companies like startup's.

5. Training Difficulty

Users find the training difficulty challenging, requiring time and expertise to fully utilize advanced features.

See 6 mentions

See Related User Reviews

Abhishek D.

Mid-Market (51-1000 emp.)

4.0/5

"Review for Eltropy"

What do you dislike about Eltropy?

It takes time for the users to adopt and utlize all the features.Though it is AI driven automation it might not always match the quality of human inte

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Best communication and multi work team"

What do you dislike about Eltropy?

Its hard to learn for new user need experts

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Ellora D.

Director of Technology

Mid-Market (51-1000 emp.)

12/19/2022

"Great partnership and forward thinking company"

5/5

What do you like best about Eltropy?

The partnership and support from the team at Eltropy has been phenomenal. We have been with this company since their early days and watched them continue to grow and think forward to stay ahead of the competition and offer a true omnichannel experience for their partners. Every solution they offer is designed to integrate together, allowing our agent to provide service from all channels in one platform rather than juggle multiple. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

No dislikes! We truly have no complaints about Eltropy. Any questions or issues that come up have been answered and addressed quickly. Review collected by and hosted on G2.com.

Ludwin G.

Analyst

Enterprise (> 1000 emp.)

1/24/2023

"Taking collections to the next level - cost effective & mindful of the customer experience."

5/5

What do you like best about Eltropy?

What I enjoy the most is being able to reach a vast quantity of client segments through dynamic campaigns quickly. The client engagement statistics are in real-time. Based on the data, I can adjust risk strategies. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

Lexop offers multiple features. However, a company that clings to archaic back-end systems might have difficulty making full use of all features. Lexop does offer workaround solutions and ideas. These ideas do require a paradigm shift and upper management buy-in. Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

edit

Hello! That's a very interesting point, and we can definitely agree on this, and we are always here to help anyone and everyone with this shift. If there is anything we can assist with regarding more efficient platform utilization, best practices, or tips and tricks, please don't hesitate to let us know. And we'll most certainly bring this up during our next touchpoint.

Mehrdad S.

Mid-Market (51-1000 emp.)

3/7/2023

"User friendly and practical reports"

5/5

What do you like best about Eltropy?

User-friendly platform, our customers are satisfied, it is astonishing that you can track your email, and Reports are practical; the companies are easy to follow. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

There is still room for improvement in terms of the contact list to make it more functional, Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

edit

Thank you, Mehrdad! We are definitely going to work on this, and we'd love to get your direct feedback on what you would like to see improve.

Mary S.

Mid-Market (51-1000 emp.)

2/24/2023

"Lexop has an agile, dynamic and available team. It' s a great partnership."

5/5

What do you like best about Eltropy?

Lexop offers an easy and effective solution allowing us to reach our customers via email while providing them with a secure payment platform. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

Like any software, we sometimes experience technological issues, but the Lexop team quickly takes charge and fixes any problems. Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

edit

Hello! We're so glad to hear about your great experience working with our Customer Support team. As always, please reach out if you need assistance - we're here to help. Thanks again for being a Lexop user!

Sami S.

Mid-Market (51-1000 emp.)

3/6/2023

"A seemless integration with lots of flexibility"

5/5

What do you like best about Eltropy?

The Lexop team is very quick and efficient. The setup was relatively simple. The technology is flexible enough to cover almost all of our collections requirements. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

There are no significant downsides to the technology. Suggested improvements are always taken into consideration. Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

edit

Hello! We always welcome suggestions for better performance and new features, so please keep them coming. Thanks again for being a Lexop user!

Simon D.

Mid-Market (51-1000 emp.)

3/7/2023

"Excellent customer service approach"

5/5

What do you like best about Eltropy?

The support from the guys is out of this world, always available to help their customers. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

The implementation requires some technical knowledge that I don't have, I needed the help of IT people in my organization to help me. Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

edit

Thank you very much for your comments, Simon! We appreciate that specific steps in the implementation process engage the IT department, and we're always working to streamline this to ensure a smooth onboarding experience.

Ose E.

Project & Initiative Lead

Small-Business (50 or fewer emp.)

2/2/2023

"Easy and savvy"

4.5/5

What do you like best about Eltropy?

Creating an enabling tool for our customers to self serve

Creative and supportive Team

Continuous process improvement

Creating tools to make their customers succeed.

Affordability Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

Still a work in progress

Still a work in progress Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

edit

Thank you for your feedback! Our team is continuously optimizing the Lexop product for better performance and adding new features. We're excited to share them with you soon!

J W.

President

Small-Business (50 or fewer emp.)

12/6/2022

"Lexop"

4/5

What do you like best about Eltropy?

Seamless integration and tracking of collection activities. Intuitive platform. Has been helping increase collections rate with SMS and Email messages to accounts. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

Haven't seen any new features recently. Initially had some issues with the SMS functionality but the team was able to efficiently solve it for us so that we could move forward. Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

edit

Hello! We certainly don't want to disappoint on the evolution front. We released Sequences not too long ago, allowing you to create fully automated outreach workflows. We're working on some exciting initiatives, the result of which will appear very soon. And as always, we're here if there's anything we can help with.

Tammy Y.

Mid-Market (51-1000 emp.)

2/21/2023

"Business Review"

4/5

What do you like best about Eltropy?

The ability to easily and quickly modify and send email templates Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

The complicated process to add payment links to the emails Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

edit

Hello Tammy, I'm sorry you've encountered issues adding payment links. Please let us know where these complications appeared so we can address them.

Mélanie A.

Directrice SAC et recouvrement

Mid-Market (51-1000 emp.)

12/2/2022

"Lexop has helped us improving our collection process."

5/5

What do you like best about Eltropy?

How easy to use is the solution, the excellent customer service and the sequences features. Review collected by and hosted on G2.com.

What do you dislike about Eltropy?

Improved reports would be a nice addition to this already very powerful solution Review collected by and hosted on G2.com.

Response from Laura Chambers of Eltropy

edit

Hi Melanie. We are planning to revamp this, though I, unfortunately, can't provide any timeline yet. Know that it is top of mind, and if we can help with more specific reports, please let us know.